Owners café

I am going to install signal boosters in my home.  Will they impact the connection to my Sonos?  What should I be concerned about?  I use ATT router and internet provider.  

Hi folks, looking for a bit of advice with regard to selling on items that may then be used to get a discount on new products.I have a Connect Gen 2 unit that I no longer use. I thought I’d sell it on eBay, hopefully for a reasonable price, and I noticed that enquiries came in from dubious buyers who only seemed interested in seeing the product’s serial number. I realised that if I sent details of the serial number that this could be used to purchase a new product at a discounted price; is this correct? If the serial number is used for this purpose, does that automatically invalidate the original item? I think/hope I’ve avoided being scammed this way, and now wonder if the Connect is now potentially unusable, or will be if the serial number is later used in this way?  I thought I was being clever by not sending picture details on the Connect itself, but of course the number is on the box. 🙄

Hi, Some advice please.  I've a Sonos system that comprises of the following: Amp (wired, via ethernet, to the router)Play 5Play 3Playbar, 2 x Play 1, Sub (linked for Lounge/TV setup)  MoveRoam The problem I have is that I suffer from intermittent audio loss when streaming radio across my lounge setup and, my 'gut feeling' is, that this is probably being caused by a weak Sonos Net signal because the lounge setup is furthest from the wired Amp.  Is there any way I can improve the strength of the Sonos Net signal?  Would wiring in a Sonos boost to the router and let that generate the Sonos Net instead of the Amp help? Grateful for any advice anyone can provide?

Is Sonos as good as Bose?

Since 23rd May I can no longer play my android files via my Play 1. This speaker is not bluetooth capable so why has Sonos degraded my usability?

Hi I very glad  to hear that sonos has partnered with Deezer to provide and power sonos radio and radio HD from April 2023 thank you really appreciate your Radio service 

I have a villa which is rented out Airbnb etc and we have a Sonos system in property and I am looking for best procedures for guests to use the system - do they have to set up a system every time some one new moves into villa or is there a simple method ?

Hello SONOS,I'm disapointed that you have not a secure communication standard like smb3 available.Now my music library on the NAS DS720+ is not reacheable anymore.Please supply me a modern communication protocol.

We’re setting up a bunch of Sonos One SL units in a public space and are curious what, if any, theft prevention measures are available.Is there anything out there that will help lock these into place? Is there any way to “firmware lock” them so that they can’t be added to someone else’s network without our permission?Thanks so much!

I have painstakingly set my alarms for specific programmes to turn on automatically. Can I share these with a (future) Sonos user to make life easier for that person (he is less tech savvy then me). Thanks, Miriam

Hi everyone! This is Zach from Sonos. We are looking for stories about how sound – whether music, home theater, podcasts, or something else entirely – has helped you make deeper connections with yourself, family members, friends, or strangers from around the world. Your answers will be used internally to help inform our vision for future Sonos experiences, and they may be referred to in an upcoming company-wide presentation. Please drop a comment below to help us better understand moments where sound and human connection meet. Thanks!

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After a week of searching and not finding a solution, I decided to roll up the sleeves to make myself one to my desire.  I wanted to lay my unit on a stand rather than wall mount for purposes of an easy replacement in a different room, one of the benefits of a wireless design.My home decor is MCM style so what I wanted was a Mid Century look using a solid walnut finished top  with routed edges, with slanted, period correct legs.The dims of the Arc are approximately 45” x 4”.  I made my top 46” x 5.5” for a custom look that screams the unit was made specifically for an ArcI’ve got some leftover parts and hardwood if anyone also need to feel this void in the marketplace.Let me know if I can be of some help.

One of my two dogs seems to be alarmed by the Sonos Speaker when I play it. I have turned off Loudness reduced the volume limit to no avail. I assume the speaker emits in a range that triggers my dog unlike any other audio device Ive had before.  Not the tv not the bluetooth speakers ive had. Have any of you encountered this ? 

I live with my ex and she keeps deleting my set up as she doesn’t like it, how do I stop her joining my network, playbar/base/surrounds in my room how can I stop her? 

Is there anyone who got experience to use sonos as a dj. Is there any software that makes it possible to be a DJ using Sonos

Hello all, I have a Sonos Play 5 gen 2 & two Play 3s. The wifi on the play 5 has stopped working and after many hours and exhausting every google search I can think of... I have come to terms that my very expensive speaker isn’t going to be wireless any longer. The play 5 works when its connected to ethernet. My current problem is- how do I connect my two play 3’s back into the ecosystem. The two play 3s are wireless and from my understanding they would need to run off the play 5s (now bad) wireless signal? I have had my speakers for years now and I’m starting to feel defeated by what seems like such a poor design flaw. Even if the wireless on the play 5 was operational and i needed to wire one of the speakers via ethernet due to signal issues- why would it make sense to have the other speakers connect to a speaker with poor signal (which is why you would plug it in right)? It would be nice if you could plug one speaker into ethernet while the rest of speakers connect happily to my

The Sonos updater for macOS failed with an unexpected error, so I come to the support site download the update manually. My Sonos Roam recently died w/o explanation after a little less than two years. I ordered a Sonos Sub a few months ago and it got lost/was never delivered after waiting over a month (or was it two)? I wound up having to dispute the order via my credit card company to get the charge back.I have a huge investment in Sonos but I'm increasingly nervous about quality. Is there something going on with the company overall I should be worried about? It just seems like a lot...

When I sign in to my account on the Sonos website and go to System, the list contains products I no longer own, like an old Play 5.  The Play 5 was actually recycled.  I did not deregister it before that.  But there doesn’t seem to be any way to get it off the list.  I know it doesn’t do any harm for it to be there.  I would just like to clean things up.  Thanks.

Sonos and other retailers have marked down prices 20%.  When i try to use my 30% credit against the new price is does not allow it. Only against the higher non sale price. This is wrong as the 30% is really only 10%. Sonos should allow the credit against the product price on any given day. 

Hi forum members,I could not resist Sonos black friday deals and gave myself an early xmass present, a white Sonos One Gen2.What about you?Neven

Hello, just bought the Sonos Arc, Sub, one one SL to go along with new Samsung tv.    Alot to learn.  Where is the best place to learn everything I need to know?   On sonos.com, the “learn” tab doesn’t have much.   The sparse documentation I got doesn’t tell me alot.   I’ve got the system working, but I want to learn the app, how to set up voice commands, etc.     Is there a youtube channel?    Some documentation somewhere?    I really want to learn this, but not finding anything out there.  Thank you from a Sonos newbie.

I received an email inviting me to participate in a new “Sonos Beta Rewards Program” which comes from sonosbetarewards@impactgroup.us.   Is this legit?