Listening Culture

Ok this feature request has been submitted several times over the past five years or more but as nothing has been done about it I’m raising it again.It is a real pain to have to adjust the volume for each individual speaker every time I select a speaker group. Why are we not able to preset speaker volumes in a group? This seems a simple enough feature to implement. Why is it taking more than five years?I get the sense that Sonos is not listening to its customers. Please tell me at that this obvious and simple feature is at least being considered. Thank you.  

Is it possible to purchase new fabric for the front of the Beam (Gen 1)? I have a white one and it's gotten grubby from my toddler's dirty hands

I am not getting anywhere with Sonos support and am wondering if someone here knows someone who can help. I’ve been a Sonos customer since 2007 (I had Controller 100s and ZonePlayers!) and have purchased hundreds of dollars worth of equipment over the years. This is unbelievably frustrating. Apologies for the length, but I want to lay out the entire story.In March of this year I bought two Era 100s, one white and one black. A couple months ago, I started to notice that the grille on the white one had cracks. I’m pretty sure they were not there when I unboxed it: The black Era 100 did not show this issue. The speaker functioned fine, but it was very unsightly and these speakers are expensive, so I thought I should request a replacement under the warranty.I did a support chat (ticket ********) in late September and was told I would be contacted via email. On September 26 I received an email that gave me RMA number RO-****** and a link to process my return, which I did.The same day I rece

Can we get the ability to tune and control the volume of center channel independently (like surround audio) in a 5.1 setting?  If we get this feature, we won’t have to turn the volume up just to hear the dialogues clearly.  Bose app already offers such feature for their soundbars. 

After connecting the sub woofer mini it says “not assigned”

Of course I must not be the only SONOS user who has a setup that prevents me from easily unplugging from AC power.  Why isn’t there a reset button in the software?  Arcane that I have to unplug from AC power.  Is there a way to prove the speakers can’t connect to Amazon Music through the network?  

Purchased a pair of arc 100 on 10/6/23. On 10/11/23 I noticed there was a notice that my package was delivered on 10/10/23 by FedEx. They took an unclear pic that it was delivered. I provided Sonos of pics of what my front door looks like, nothing like FedEx pic. I reached out twice and every time it is the same 48 hours to investigate with no follow up, two weeks later 10/22/23 still no response. I have the Arc and subwoofer but this experience is giving me a bad  feel for the company. I should have stuck with Bose which is clearly a better product. No wonder the court overturned the case with Sonos vs Apple lol. FedEx uses subcontractor to deliver Sonos products. unsatisfied customer Patrick Townsend  

I have had music dropouts since I first got Sonos many years ago and it has been driving me crazy for years. I tried every solution that’s recommended in the community and called Sonos support on the telephone and had no luck. Well, there’s many reasons for dropouts, but mine was simpler than I could possibly imagine. I installed a new TP Link deco X 20 router and that fixed everything. My Sonos is in a wired configuration with a boost connected to the router with an ethernet cable and always has been. I switched from airport extreme last generation router to this new TP Link and that solved it . If you have tried everything else and can’t figure it out maybe try a new router. 

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to move your data (and 99% of settings) from your old iPhone to a new one is to use the Quick Start function. It allows the two iPhones to transfer data directly_Old to New. Here’s a link on the procedure.I also recommend  performing a backup to iCloud (if you subscribe to it) or to the HD on your computer. In the world of electronics anything can happen and you’ll want to have a way to restore/retrieve your data just in case things go south during the electronic data transfer. OK...enough of the iPhone tutorial 😊Upon moving your data to a new iPhone you may notice that the app icons are greyed-out at first and later have a “cloud” with a downward arrow to the lower left. That only means that the app is waiting for you to access it to complete the final install on your new iPhone. The final install will occur over hours or days automatically depending

I’ve recently run into some complicated configuration issues with Sonos that required Support help -- we didn’t fix all of it.   But as an IT/tech pro, I can see where advanced users might benefit from advanced access to our devices via the CLI.   For example, telling my Gen 1 Playbar to bind to a specific SSID when the app (which is BUGGY) can’t manage it. Sonos Support is able to get in to your network and see everything on the proprietary side -- which is handy/cool and a bit creepy.   Advanced users should have similar tools.   And the disclaimer that “if you mess it up, don’t cry to us” is perfectly acceptable with such tools. 

I have a Sonos amp and I want to connect it only to a Sonos five. it's possible? how is it done?

I’m on the latest revision of Sonos iOS app, 15.9 Build 75146030 -- it’s been inconsistent and very difficult to work with.  I  believe we (Sonos Support and myself) have encountered bugs in how it reaches out to devices, discovers and even in the basic (re)configuration (which can be a royal pain).What is Sonos’s commitment to fixing this and improving the user experience here?

I really enjoy reading other members posts about their Sonos issues especially if it is linked to what I have setup. I learn by it. Other forums allow just a single digest email a day rather than receiving lots of emails throughout the day.I checked the settings but could not see a way of just receiving a single email a day. Is there?

I spend almost $2k on Sonos products and none of them connect to the App. It’s 2023 and there isn’t a simple way to connect. I’m about to get rid of this system. I’ve factory reset and synced my system 10 times and they keep getting deleted or the app keeps telling me to restore factory settings. Once I do, it shows up for 2 minutes then deletes the product. Seriously, why is it so bad?

Update to Sonos app from Apple App Store then IOS17.4 dev beta now the app does not work? Is there a work around to allow Sonos app to work in new iOS beta? 

Hi everyone,How can I investigate about the purchase date with a serial number of a Sonos One?Many thanks 

Thinking these constant updates are someone’s job security at Sonos…sonos never says what the updates are except bug fixes and performance enhancements. Are we talking changing the highs, lows, volume?? Any reason Sonos doesn’t go into detail on these updates and not use the generic every time bug fixes and performance enhancements. We get more info from Peter Pee on his YouTube videos. Even Apple gives more details and doesn’t have an update every month… 

When Sonos announces an update is available…does it usually mean app, speaker update..or both? I don’t see anyway of knowing in advance of doing the update.

Hi I am moving from states to Germany and seeking any information on using my system in Germany. Will it work with simple plug converters 

I recently upgraded my Sonos Playbar for an Arc with the discount and I wonder if I can gift the old Playbar to my daughter or has it been made unusable?Thank you.

SHORT VERSIONI will soon do a hardware upgrade of the S1-only components of a Sonos system that is currently split between S1 and S2, and want to unify those separate systems into a single S2 system. What is the correct process for doing this, particularly in regards to when I add the new components?The online documentation I have found does not directly address some of the concerns I mention in the long version. In several places it just says to follow the prompts, but that gives no overview of what to expect.LONG VERSIONMy current Sonos configuration consists of: S1-only compatible components running S1: Play:5 (Gen 1) x2, Connect:Amp (Gen 1) S1/S2 compatible components running S1: Move, Play:1 S2-only compatible components running S2: Roam I have ordered hardware upgrades for the Play:5s and Connect:Amp (Fives and an Amp), but am unsure of the best process for unifying the separate systems into a single S2 system.The only step I feel certain of is using the Product Removal Tool

Hi Sonos folks. I wanted to share an issue that I hadn’t yet seen info about here. I lost connection to my existing system and could not fully reconnect all speakers and other components by rebooting router, factory resetting speakers, etc. I did an online chat with a Sonos support agent who was very friendly and responded quickly. He instructed me to contact my ISP (Verizon) to have them enable “bridge mode” on my router to fix Wi-Fi network conflict issues between my Verizon router and my Google mesh network. I asked if my recently connecting a mesh point via an Ethernet cable might be the problem. The agent said no. As a test I disconnected the Ethernet cable from that mesh point and my Sonos connection issues were resolved after I rebooted my router.  Bridge mode is a common issue for many. But it wasn’t the issue for me. Connecting a mesh point via an Ethernet cable is what blew things up.  I hope this helps others. Peace.