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Need better tools to manage Sonos devices, including command line

  • October 23, 2023
  • 4 replies
  • 230 views
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I’ve recently run into some complicated configuration issues with Sonos that required Support help -- we didn’t fix all of it.   But as an IT/tech pro, I can see where advanced users might benefit from advanced access to our devices via the CLI.   For example, telling my Gen 1 Playbar to bind to a specific SSID when the app (which is BUGGY) can’t manage it.

 

Sonos Support is able to get in to your network and see everything on the proprietary side -- which is handy/cool and a bit creepy.   Advanced users should have similar tools.   And the disclaimer that “if you mess it up, don’t cry to us” is perfectly acceptable with such tools.

 

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4 replies

ratty
  • ratty
  • October 23, 2023

Sonos has reduced access over the years, in particular to the comprehensive internal diagnostics which used to be a cornucopia of information, on the grounds of ‘security’ and ‘supportability’.

As for your specific Playbar issue, at boot time the unit should connect to the best signal of the 2.4GHz SSIDs configured into the system. There’s no way via the app to steer it to this BSSID or that.

Depending on your WiFi system you may however be able to engineer a binding from that side. ASUS meshes for instance can do so.

 

Stanley_4
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  • Forrest
  • Author
  • Chromatic Producer I
  • October 23, 2023

Sonos has reduced access over the years, in particular to the comprehensive internal diagnostics which used to be a cornucopia of information, on the grounds of ‘security’ and ‘supportability’.

As for your specific Playbar issue, at boot time the unit should connect to the best signal of the 2.4GHz SSIDs configured into the system. There’s no way via the app to steer it to this BSSID or that.

Depending on your WiFi system you may however be able to engineer a binding from that side. ASUS meshes for instance can do so.

 


We haven’t been able to get this to work properly -- if I want to use the PlayBar Gen 1 in my config, I will have to hardware it.   But it also may be an issue with the Netgear Orbi.  I have this below.   The Sonos support rep mentioned there may be issues with these.  I think there are multiple issues here and the iOS app is buggy --- again, if Sonos would provide advanced tools for people to utilize (who know how to) it would go a LONG WAY at helping advanced folk debug and configure their devices.     The tools the Support rep has allows them to just mass-join speakers to an SSID, where we mere mortals have to do it manually, the hard way which really sucks.  LOL

 
Hardware Version RBRE960
 
Firmware Version V7.2.6.21_5.0.20
106rallye
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  • 106rallye
  • October 24, 2023

Just for clarification: there's only one generation of Playbar, so "Gen 1” does anly ad confusion.

Out of curiosity: you state “the iOS app is buggy” - since the app is only a remote to the system - why do you describe it as “buggy"? Do you perhaps expect too much from the app?

Airgetlam
ratty
  • ratty
  • October 24, 2023

The tools the Support rep has allows them to just mass-join speakers to an SSID, where we mere mortals have to do it manually, the hard way which really sucks.  LOL

What hard way? If I want to add a new SSID to the system I just direct the controller to a nearby device and enter it. It’s automatically propagated to all the other devices.

Stanley_4
Airgetlam
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