Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions
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Arc STILL not working properly
Well the problems continue.I went from the arc not working properly on the optical outlet on the TV, as the TV's book never mentioned that it actually has an arc hdmi outlet.Fortunately someone on this forum pointed out that it had, so I swapped over, and hey presto, joy at long last, it was working, that did not last.I am back to the thing turning itself off if I channel surf, and quite often if I mute it.Hitting the button on the top sometimes doesn't even turn it back on, so it's back to getting the phone accessing the app blah blah blah.I think this product should be recalled.
five as surround by the side of arc
I got an Arc for the TV and two Fives one to each side of the Arc. I use the Fives for music and the Arc for TV but I have now added the two Fives as surround to the Arc and Trueplay the lot. The question: is it ok to have the two Fives as surround to the Arc but placed to each side of the Arc? not really surround as they seat at the same level as the Arc but would that affect the sound quality of music or the TV?thanks J
Change WiFi Network for ARC and Beam
I recently setup both an Arc and Beam and connected them to TV’s in two separate rooms. We had just moved into a new home without WiFi, so I used my hotspot on my cell phone to setup both the Arc and Beam using the Sonos App.We now have internet at the home, and I want to change the setup to connect to the home network.I reviewed the information on how to change Networks, and attempted to follow these instructions:Open the Sonos app for iOS or Android and wait while it searches for your Sonos system. Note that this process cannot be completed using the Sonos app for Mac or PC. When you see the message "Unable to connect to Sonos," tap Learn More. Tap Changed router or WiFi settings?I did receive the “Unable to connect to Sonos”; however after 10 minutes of waiting, it never provided a Learn More tab.I then attempted to use my Hotspot and access the Network Settings through the Sonos App; however, I could not find anywhere within the App to change or modify the Network Settings.It appe
Sonos Beam loud bass distortion noise
Hi All of a sudden my Sonos beam is making a loud bass distortion noise, I've turned bass down to see if its that and re done the true play. Also turned off and on, the distortion is not all the time but as soon as there is large amount of bass on a program it is really loud and lasts for a few minutes after the loud bass. Any Ideas?
Horrible experience setting up products from Sonos
I bought 3 Sonos One’s and the Arc in December. At first I had a massive headache setting Arc up with my TV, just didn’t connect to it and then randomly one day it connected. I tried all the TV settings possible, to no avail. It kept saying “connect tv speakers”. I have an LG 65 inch tv, don’t know the exact product model. Everythiing is up to date etc. Okay, got it working but I have to remove all other HDMI devices before I can connect the Arc again. Note that I have to reconnect the Arc every time I shut the TV off. Incredibly annoying. I’ve spent over 10 hours trying to configure it to work better. I’ve been reading forums and tried every solution, even bought the CEC less adapter for my tv box, so it wouldn’t interfere with the Arc. BUT MAGICALLY I AM BACK AT THE “CONNECT TV SPEAKERS” SCENARIO AND I CAN’T EVEN CONNECT THE DEVICE TO THE TV. I’m technically experienced enough to say that it should not be like this.
Multichannel PCM with RTX3080 and LG C9
Hello!I have the following problem:I want my ARC (with SUB and 2x One SL) to play Multichannel PCM in games over my PC (RTX3080).I have my PC plugged into my TV (LGC9) over HDMI 2.1 and I cant get my Sonos Setup to play 5.1 / 7.1 (only stereo).I tried every possible setting on my TV and I know that it should be Passthrough with Bitstream selected. What am I doing wrong?Can someone please help me? Kind regards Some pics of my settings:
I’ve just tried to setup my new Playbar. It seems there’s a discrepancy between the password on my Sonos App Account, and the one on my Sonos Account. Despite several attempts at resetting via the link emailed to me, it does not cross over to the App. This prevents me from completing the setup of the Playbar. How can I start both afresh to try & match passwords and end this incredible frustration?Please help!!!!
Help pls - Beam with Panasonic TV (stopped working)
Afternoon I've got a Panasonic TX-43FX550B Aside from being a rubbish TV, my Beam stopped working when I changed routers I can connect the Beam to my Sonos app but when I try to connect to the TV the app tells me to switch Viera link on. There is no option to do this ok my TV, so I assume my TV does not have it So I can't progress with adding the BeamNote: this has worked before, and I've actually gone back to the router that was fine, so I've no idea why this Viera link issue would occur now Any suggestions gratefully received
Cannot add surrounds to Beam
I'm not able to add my surrounds to the beam. All devices are listed in my system but when I try to add anything to the beam I get an error "there was a problem adding your surrounds. Check the network connection and make sure your products are powered on".I've tried factory resetting just the SL surrounds and then all devices, but that has not helped. Not sure what else to try, please help
Sub woofer issues-Is it worth it given the issues they have?
Hello, I recently purchased the ARC and after some thought decided to purchase the GEN 3 Subwoofer from Bestbuy. Was excited to try it out but after one hour it stopped working. Could not keep it connected. Did all the trouble shooting, followed all the directions but no connection. Spent over an hour with SONOS tech support but never solved the issue and upon his recommendation, it was returned.Without the subwoofer I find the system a little underwhelming and am considering returning the ARC and looking at Samsung or Sony instead. With the cost of this system I should not be having this problem. Makes me wonder what will it be like when the warranty is expired.My question, particularly for those that have gone through similar issue, should I try again with another sub or should I just return while I can and try a different sound bar. It has been very frustrating to spend that kind of money and then spend virtually hours trying to sort out. Your feedback would be appreciated.
Sound cutting in and out frequently
I have been having trouble with my Sonos Arc. I just received it in the last few weeks and the audio cutting out is driving me crazy. Sound Cutting in and out:The issue I have been having with my Sonos Arc is where the sound cuts out for about ¼ to 1/2 a second and comes right back. I can watching flawlessly for an hour and it not happen, and then it happens every 5 to 10 seconds. Setup:TV: LG UN8500, pass through turned on, if I change this to PCM or auto, instead of cut outs, I hear a kind of staticky weird slight garble?SYSTEM: Sonos Arc paired with two rear Sonos Play One SL, for surround sound speakers, and Sonos sub gen 3STREAMING DEVICE: Nvidia Shield Pro (2019) My issue: I have been experiencing the sound cutting in and out on my Sonos Arc during playback. I am using 8k hdmi cables. I mainly watch with Plex, but also happening in Netflix. I went ahead and submitted diagnostics a few minutes ago, 159989773, just in case it’s useful.
Beam keeps dropping connection.
Suddenly my Beam is very unstable and keeps disappearing from the app, and is not available through Spotify connect or Airplay when it happens. No changes has been done to the network.I have performed a factory reset. It did not help.I’ve seen other people having the same problem and just post the diagnostics ID here, so I’ll just do the same: 1041793801
Buzzing noise with Sonos Beam
Hi everyone, I hope someone can help with this annoying issue I have with my beam. I had it for less than 3 months and first 2 months, it worked perfectly fine. A monrh ago it started producing a loud buzzing noise that is only present when something is being played, could be anything from a youtube clip to a netflix movie. Same issue always. It is very disruptive and it is actually louder than the sound of the media being played so using when it makes this noise is impossible. The noise went away for two days after a firmware update but came back after 2 days. Rebooting only solves rhe problem for an hour or two then it comes back. No changes to my setup since owning it e.g. router is still 1 meter away and no new devices have beem connected. It is vert disappointing as I paid a lot of money for this thing and now it is useless in just 3 months . I hope there is a solution otherwise I might have to return it. Does any know what is wrong or how to resolve this issue? Confirmation of
Sonos ARC keeps disconnecting
Hey SonosI have an Sonos ARC SL and I use it as a sound bar for my TV and also stream music from my phone.While the ARC works fine with TV, it constantly cannot connect to my phone. I keep getting this message on my phone. “Unable to connect to SONOS”. No matter what I do, I keep getting this.I play a lot of music and this is annoying me a lot. Can you plz provide a fix for this? I have already submitted the diagnostics. Here is the confirmation number: 1484343487.
Setting Up Arc - stuck at audio connection
New Sonos Arc continues to get stuck in set up with “Audio System not connected message” after repeated attempts with our Sony Bravia BR-65X900E (circa 2016/2017, Arc but no eArc).Have disconnected all cables, rebooted the Arc, deleted and reinstalled the Sonos 2 app, started from scratch 3 times now - so so frustrating.Do I need to go spend another $200 on the HD Fury Arcana thing that’s on backorder?TV was working fine with an older Samsung soundbar - the Arc was supposed to be an upgrade, not an installation hassle/nightmare.Thanks for any guidance. Do these things just not work with Sony tvs?
Group non-Airplay products not working
I have a Sonos Amp in one room, Sonos Play:1s setup as a stereo pair with a sub in another, and single Sonos One SLs in different rooms. Everything is on a single network using EERO Pros. I use the S2 app. When I turn on the option to “Group Non-Airplay Products”, then Airplay to either the Amp or the one of the One SLs, I am expecting the Play:1s to play whatever is streaming via Airplay. Airplay is working to the Airplay compatible systems just fine, but nothing comes out of the Play:1s. This is true whatever the source. (Spotify, Podcasts, etc) If I use the Sonos app and select the Play:1s, they work fine. Any multi-room combination also works fine using the Sonos app so I feel like the network is working properly. The Airplay compatible products work as expected with Airplay, just not the Play:1s with the “Group Non-Airplay Products” switch on (or off) Maybe I am not understanding what the “Group Non-Airplay Products” switch is suppose to do. If I am understanding i
Sonos Beam and Connect Amp Gen 2 without ethernet
Hi there so I have a Sonos beam, connect amp gen 2 and two ceiling speakers. The issue I have is that the wiring for the speakers, connect amp and the WiFi router are down stairs in the utility room. The beam is up upstairs with the television. How can I get the ceiling / amp speakers to work with the beam? Do I only need to connect the connect amp to the router? I have seen mixed comments about amp and beam needing to be connected to each other via Ethernet.is it possible to use a Ethernet Powerline adapter to make the beam think it’s connected?I do have cat 5 cabling running through the walls from the utility cupboard to where the beam is but this is already occupied as only one port in the living room. failed to see any answers for the above so much appreciated any insights
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