When I got to my Sonos app and try to activate speech enhancement it will not allow me to do so, the icon won’t even activate.
I run Apple TV with my Arc, two play 1’s, and a sub. It worked before but now it’s not even a option to turn on.
Answered
speech enhancement won’t turn on
Best answer by Mr. T
Are you trying to enable Speech Enhancement from the icon TV Now Playing screen or from the menu under Room settings?
If the former, then try the latter.
If that also fails, if you force close and reopen the app, does the icon then work?
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At the time you attempt this, are you watching a Dolby Digital (minimum) signal? Speech enhancement wouldn’t ’turn on’ on a stereo signal.
I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Are you trying to enable Speech Enhancement from the icon TV Now Playing screen or from the menu under Room settings?
If the former, then try the latter.
If that also fails, if you force close and reopen the app, does the icon then work?
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