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jorzzwy13
Contributor I
October 24, 2024
Answered

speech enhancement won’t turn on

When I got to my Sonos app and try to activate speech enhancement it will not allow me to do so, the icon won’t even activate.

I run Apple TV with my Arc, two play 1’s, and a sub.  It worked before but now it’s not even a option to turn on.

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Mr. T
Mr. TAnswer
October 25, 2024

Are you trying to enable Speech Enhancement from the icon TV Now Playing screen or from the menu under Room settings?

If the former, then try the latter.

If that also fails, if you force close and reopen the app, does the icon then work?

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4 replies

Airgetlam
Airgetlam
October 25, 2024

At the time you attempt this, are you watching a Dolby Digital (minimum) signal? Speech enhancement wouldn’t ’turn on’ on a stereo signal. 

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
EbayYellow
Collaborator II
October 25, 2024

@jorzzwy13 as you use an AppleTV it has speech enhancement in the OS which to my ears works better than the Sonos implementation but YMMV.  There’s also a night mode which works great too  

https://support.apple.com/en-ca/guide/tv/atvba773c3c9/tvos

Mr. T
Mr. TAnswer
October 25, 2024

Are you trying to enable Speech Enhancement from the icon TV Now Playing screen or from the menu under Room settings?

If the former, then try the latter.

If that also fails, if you force close and reopen the app, does the icon then work?

GuitarSuperstar
Lead Maestro
October 25, 2024

The Sonos app is buggy. Keep restarting the app until Speech Enhancement works again.

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