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Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 5,707 Topics
  • 29,031 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5707 Topics
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cs1121Contributor I
asked in Home theater
Bush TV remote wont connect to Sonos Ray for volume control

I bought a brand new Sonos Ray today from Argos in the UK.The sound is working, but when I try to connect the TV remote via the app for volume control, it doesn't recognise the remote.TV Model - Bush DLED32HDSSteps to reproduce my issue.1. Open sonos app and go to Sonos Ray > Use IR > Remote Control Setup2. Click Setup TV remote and Continue3. Point my TV remote at the sonos ray and tv, press the volume + button once4. Get a message of 'your tv remote wasnt recognised. Lets set it up'5. Click continue6. Point my TV remote at the sonos ray and tv, press the volume + button 3 timesObservation: the status light on the front of the ray flashes after each button press on the tv remote7. Get a message 'We didnt detect a signal from your tv remote.8. I click 'try again' to repeat, but get the same message as step 7 each time.Things I have tried:Checked the tv manual to confirm it has an infra red remote.Checked tv settings, but cant find anything relevant.Changed tv remote batteries to

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Airgetlam
9 months ago
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LazarusContributor I
asked in Home theater
Sonos Arc compatibility with Sony X90J/K

Hi,Is the Sonos Arc compatible with Sony Bravia X90J/K? Any issues anyone has noticed? I am planning to buy both.Thanks.

3
C
9 months ago
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BadgercopEnthusiast II
posted in Home theater
Why no warning that disabling the Beam’s WiFi stops the Sub Mini working?

So after upgrading my home network, I had the option to hardware my Beam G2. Seemed like a no brainier, my WiFi was getting reasonably congested and wired is alway better when available. I also saw the option to disable WiFi, so of course I thought why not.  I spend the next two days trying to figure why no audio was coming from the Sub Mini. My 2 rear One’s were working, and they are WiFi, so I didn’t consider it was the WiFi option I disabled. I re-added the sub and the app reported everything as being connected just fine. Eventually found out that it was disabling the WiFi that was the problem. I understand now that it requires a direct connection to the Beam (odd when the much older Ones don’t, but whatever) But not reporting/warning this when you do it, and saying the system is running and connected OK, is a massive oversight for such a usually polished experience. 

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jgatie
9 months ago
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ncw1978Contributor I
asked in Home theater
Sonos era 300 wall mount upside down

Just wondering if anyone has the sonos era 300 mounted upside down, close to the celling with the sonos wall mounts as this would be my preferred choice for the layout of my room as I have lamps and a bit of a wired l shaped room. Going to be used paired with the arc and a sub gen 2 and was wondering what experience people were having. Thanks NW

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G
9 months ago
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cptcrusty1Contributor I
asked in Home theater
sonos in place of a tuner

I currently have a Harmon Kardon speaker system (5.1) with a wireless subwoofer.  The tuner is old enough that I had to use the adapter that came with the subwoofer to get it hooked up.   I have a Visio smart TV that connects to the tuner which is the surround sound system I would like to replace the tuner and speakers (keep the sub) with just a Sonos system.  Plugging the TV into the Beam, Arc, or similar.  The tuner is a pain.Can I hook up a Sonos system that will just "work" when I turn on the TV and watch XMen movies, then turn off the TV and say "Alexa, play Pink Fluffy Unicorns on my Pandora" and it will again, just "work"? I don't ever use the tuner for radio and haven't used the DVD player in years.  

3
buzz
9 months ago
Asif khan
Asif khanContributor I
asked in Home theater
height volume not working

Subject: Urgent Help Needed with Sonos Home Theatre Setup - Height Volume and Atmos IssuesDear Sonos Community,I recently invested in the Sonos Arc, Sub Gen 3, and Era 300 to create a home theatre system using my Samsung 65Q90C TV. Unfortunately, I've been encountering a persistent issue with the height volume since the initial setup, and now the same problem persists with the Era 300.The height volume seems to be non-functional, and I suspect there might be configuration or system integration issues. This issue is particularly frustrating as it prevents me from experiencing the full Atmos environment not just in Atmos-enabled movies but also with Apple Music spatial audio content.I'm reaching out to the community for assistance. Has anyone else faced a similar problem, and could you please share any solutions or suggestions to resolve this issue? Your quick response will be highly appreciated as I'm eager to enjoy the full potential of my Sonos home theatre setup.Thank you in advance

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K
9 months ago
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RemiSujetContributor I
asked in Home theater
Sonos Beam Gen 2 won't update

We have 3 Sonos beams. Two update fine. One refuses to.We have unplugged it for an hour.We have disconnected it from the HDMI port.We have done the above singly and at the same time.It's attached to a Samsung Smart TV. We have uninstalled it from the Samsung and re-installed.There is NO, ZERO problem with the router. Even the SONOS app acknowledges that the WiFi is fine.When we get an error message, it is simply “1”.I don't know if we need the update, but this is driving us crazy.  

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R
9 months ago
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DezDContributor I
asked in Home theater
Immersive Set with Ray

Hi! I just received my Immersive Set with Ray and Sub mini - it’s two Era 100 speakers, sub mini and a ray bar.  I can’t get them to be recognized to be added to the same room and now I am beyond frustrated. The error continues to be that no other speakers are found.  I can add them to different room labels… what am I doing wrong? How do I start over? 

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Ken_Griffiths
9 months ago
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KillerBobTrending Lyricist I
asked in Home theater
Setup for Stereo AND Surround using Samsung S95B

I have a Samsung OLED S95B TV that controls all my music - it runs Plex, Apple Music and YouTube. Sound is via an old 3.1 THX sound system. The sound is not up to scratch with the TV and I want to upgrade to Sonos.I am thinking the Ultimate Immersive Set, with an ARC, a Sub, and 2 x ERA300 for surround speakers… That should be easy to set up. Connect the Arc to the TV via HDMI, and the Arc connects to the rest.However, I also would like to have a great setup for listening to music from my TV, and for that I thought about 2 additional ERA300s, or 2 x Fives.If I was to buy 2 x ERA300s or 2 x Fives, how would I connect that? Would the ARC be connected to the TV and control the 2 “front” speakers, and only use these if I wanted to listen to music, vs. watching TV and using the surround setup? Or am I asking for too much?

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Airgetlam
9 months ago
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JRS0527Contributor I
asked in Home theater
Compatibility

What Sonos subs are compatible with playbar (using Sonos 1 app )?

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jgatie
9 months ago
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DonHarContributor I
asked in Home theater
No sound from surround speakers

For my lounge setup I have a beam with two Play1 for left and right speakers.I an not hearing any sound from the two Plat 1 speakers.I have carried out a software update on these speakers (as well an the beam)I don’t know if this is relevant but if I tap on the >II button of the beam (and with the Sonos speaker in the kitchen) I hear a pop sound. This does not happen with the left and right Play1 speakers.I would appreciate suggestions how to connect the sterio speakers to the beam.Thank you

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D
9 months ago
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esh314Contributor I
posted in Home theater
Beam sound quality is poor after LG TV software update

 I use a Beam (Gen 2) with my LG C2 TV. Ever since the LG software update to version 03.33.90 in November 2023, the audio of my Beam makes a loud drone noise when certain types of sounds are played (e.g. a crowd cheering in the background of a sports game, or a rushing river in a nature video). It doesn't happen when I AirPlay the same audio to the Beam from my iPhone, therefore the problem is in the interface between the LG TV and the Beam. I can’t figure out how to downgrade the software on my TV. How can I fix this issue?

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Airgetlam
9 months ago
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wool70Contributor I
asked in Home theater
apple tv 4k audio problem

Apple tv 4K is outputting STEREO PCM instead of multichannel PCM on non ATMOS content??Is this known issue and any workarounds or fixes??Many Thanks.BEAM GEN 2.

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Corry P
9 months ago
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zyrow1124Contributor I
asked in Home theater
Sonos

hello, i have a arc soundbar connected to my tv via hdmi and i just recently bought two sonos one sl speaker to connect and use for a theather but im having a problem controlling the one sl speaker with a controller one the arc sound bar will mute and sound will come from the one sl speakers if anyone can help me i would really appericate it ive been hrs trying to figure this out and have have gotten nothing ive see articles on sonos page i folloqed every instruction and still nothing 

1
G
9 months ago
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LalebarnesContributor I
posted in Home theater
sonos arc - showing stereo on the app-

I have a Sonos arc and two play ones however the play ones don’t seem to be working. My tv is set to optical/hdmi arc and the sound is coming out of the arc but nothing out of the rears. To use the rears does my tv need to be capable of doing ‘dolby atmos’ or does the arc sound bar do it regardless?  I’ve tried changing the settings but nothing is really working. I’m assuming I need to get a new tv with Dolby atmos in the specification of it.  anyone know?thanks

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L
9 months ago
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mgalfredoContributor I
asked in Home theater
Sonos Era 300 bluetooth does not work on LG tv oled55b9pua

Hi evryone, got the Sonos era 300, and tried to connect with my tv Lg oled55b9pua, via Bluetooth, once successfully connected, sound does not come up, nothing. looks like the sound is muted, and I tried to volume up, but nothing, the sound remains muted, i tried almost evrything, if you have some recommendations or advices if would be nice, I think that could be a compatibily issues. I have the latest SW update on my tv and my sonos APP, up to date.I tried connecting my iphone via bluetooth to sonos era 300 and worked with any issues. 

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G
9 months ago
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ChiJasContributor I
posted in Home theater
Era 300s wont connect to Arc for Surround

Wanted to see if anyone here might be able to help on this  I recently got an arc, sub, and two era 300s. The eras connected via surround fine at the beginning and worked for a few days, but starting today the eras won’t standalone but won’t connect via surround.  I wasted four hours on the phone with tech support today, and for about three of those hours they kept having me plug and unplug the speakers as if they would magically work again. Level 2 support couldn’t help either.. they escalated me up to where I get to wait until next week Monday to have another fun day with tech support….  Hoping the community might have a faster solution than trying to wait on Sonos “support”. 

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Ken_Griffiths
9 months ago
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GaryGMContributor II
posted in Home theater
TV Speakers Setup with Sonos Arc

Hey community. I just purchased the Arc, Sub Gen3 large and Era 3’s. How should I configure my Sony Brava TV speakers. I think i never want the TV speakers, correct? I want everything going out through my Sonos LIving Room system. If y’all agree, should I add my Sonos SL 1’s and group them with the Arc? Or, is that overkill since the Arc as I understand it can act like separate speakers, right and left respectivelyThoughts team GG  

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N
9 months ago
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akira1244Contributor I
posted in Home theater
Can I add in-ceiling speakers to my Sonos arc?

I would like to achieve 7.2.4 channels with Sonos arc soundbar with speaker placement. Is it possible?Furthermore, if possible, I would like to arrange the speakers as if using a DENON high-end AV receiver.

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melvimbe
9 months ago
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DarrenlbContributor I
asked in Home theater
samsung S95c and Sonos Beam Gen 2 Sound Intermittently drops out when watching Sky..

Hello and good morning.i have recently purchased  Samsung S95C to go with my Sonos Gen 2 Sound bar.i have set it up and tested it running Atmos Movie and it works well.The problem I’m having is when I seem to watch a standard channel on sky or a recording on sky the audio on the beam 2 drops out for a few moments then resumes.  There doesn’t seem to be any pattern sometimes it’s a few times then it’s fine for a while then it drops out again?

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ratty
9 months ago
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Z4roadsterContributor I
asked in Home theater
wifi connection

Sonos will not connect to my WiFi. Also not recognizing my IPhone. I have done everything possible. Factory reset, deleting app many times. Restarting router. Nothing happening. Sonos is powered on. New router working. Installed by provider. What am I missing here! 

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Corry P
9 months ago
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LaShawn72Contributor I
posted in Home theater
Amazon Omni QLED TV & Sonos RAy soundar

I bought a 65 inch Amazon Omni QLED and Sonos Ray soundbar and I am unable to connect the remote because the amazin tv is a rf and the soundbar is a ir. What remote do you recommend I buy to control the soundbar so I don't have to grab my phone each time? 

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Airgetlam
9 months ago
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klynnContributor I
asked in Home theater
My beam volume automatically increases

Hi, I tend to keep my sonos beam volume down to 0 or 1 and only use it when I watch a movie. But I won’t touch it and it automatically increases to a volume of 5 constantly, multiple times a day. Whether I leave the sonos app open or close it, it just seems to increase itself back to 5, interfering with my other sound through the TV. It’s driving me crazy. Anyone else experience this?

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Ken_Griffiths
9 months ago
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lowebeatsContributor I
asked in Home theater
Arc not connecting to Apple TV all of a sudden

My Arc has been working fine with my Apple TV for a while. But yesterday it suddenly doesn’t “turn on” with the Apple TV, and is not recognizing sound. It does work fine with my TV directly, and if I restart the Apple TV or the Arc, it works but not when I first turn on the TV / Apple TV when it’s been off for a while. Both Sonos and Apple TV had updates so I imagine it’s related to one of those, most likely the Apple TV because that’s the only hardware with the issue but all the settings on the Apple TV and the TV are the same. Curious what the issue could be so I don’t have to turn it on and immediately restart to get Sonos to “recognize” it.

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L
9 months ago
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ESteveWilsonContributor I
asked in Home theater
Volume

I bought a Sonos Beam Gen 2 that I connected to a new Samsung OLED S90 CD. I followed the connection and got everything to work but the Volume upper limit just does not seem to get as loud as I would expect. I did a chat session with Sonos and the suggested doing the Trueplay setup - I did and seems the same. Any thoughts?

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E
9 months ago
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