problem all the time with sonos arc and era100

4 replies
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I have a Sonos arc with a sub and 2 era 100’s

i have never had a good Sound with it and Connection Problems from beginning

who know what to doe and wich Setting Are there so i finale have this working as it shoulds

updates Not possible

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AjTrek1Answer

I have zyxel modem LG oled tv i try to fix it with cable or Wireless Updates wint happen casueel it gives error.and it wont connect with all speakers

errot 1.015 and 1.0001

Please check the error codes again as it appears those are currently not known by Sonos as indicated in the link. If you were in error post the correct codes in your next post.

https://support.sonos.com/en-us/search?q=error+codes

If you again receive the codes you specified I suggest you run a diagnostic within 10 minutes of the occurrence, make note of the diagnostic ID number and call Sonos Tech Support. If unable to run a diagnostic (as might be the case) call Sonos Tech Support anyway.

Together Everyone Achieves More = T.E.A.M.

AjTrek1

Can you describe what sound issues you are experiencing? Also, what type of source material such as movies, music or both. If movies is the sound imperfect for PCM, Dolby Digital, Dolby Atmos or all?

Together Everyone Achieves More = T.E.A.M.

MoPac

Headliner III

Is the Arc wired or wireless? What TV? What network? Does music cause sound issues? Why are updates not possible?

M

MelbjornAuthor

Contributor I

I have zyxel modem LG oled tv i try to fix it with cable or Wireless Updates wint happen casueel it gives error.and it wont connect with all speakers

errot 1.015 and 1.0001

AjTrek1Answer

I have zyxel modem LG oled tv i try to fix it with cable or Wireless Updates wint happen casueel it gives error.and it wont connect with all speakers

errot 1.015 and 1.0001

Please check the error codes again as it appears those are currently not known by Sonos as indicated in the link. If you were in error post the correct codes in your next post.

https://support.sonos.com/en-us/search?q=error+codes

If you again receive the codes you specified I suggest you run a diagnostic within 10 minutes of the occurrence, make note of the diagnostic ID number and call Sonos Tech Support. If unable to run a diagnostic (as might be the case) call Sonos Tech Support anyway.

Together Everyone Achieves More = T.E.A.M.

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