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Answered

Popping/cracking sound at the beginning of surround playback

  • November 28, 2024
  • 3 replies
  • 191 views
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I have a "Google Chromecast with Google TV" connected to my TV via HDMI. I use it to stream YouTube, Netflix, and Kodi. My TV is connected to a Sonos Beam (2nd gen) via HDMI Arc.

 

Whenever I play a video with a Dolby audio track (on YouTube, Netflix, or Kodi), I hear a popping/cracking sound at the beginning of playback. This issue does not occur when playing stereo/PCM audio. If I stop the video and resume playback, the popping sound happens again. However, if I let the video play, there are no further issues during playback.

 

The exact same popping sound occurred when I previously used a Sonos Ray connected via an optical cable. When I replaced the Sonos Beam with a much cheaper Philips soundbar (connected via HDMI Arc), the problem disappeared completely, and everything worked fine.

 

This suggests the issue happens with Sonos devices, regardless of connection method (HDMI Arc or optical cable).

 

How can I fix this? Is there a known solution for this popping sound when starting playback of Dolby audio with Sonos devices?

 

Thank you for

your help!

 

Best answer by UKMedia

Well, it seems the issue persists despite the update being made a year ago in November 2023 or it’s a different issue since I don’t experince any audio loss after the crack/noise :(

If you are sure your system is up to date, I suggest that you call Tech Support, as they have a lot more diagnostic tools available to them.

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3 replies

UKMedia
  • UKMedia
  • November 29, 2024

Please see this thread:

https://en.community.sonos.com/home%2Dtheater%2D229129/sonos%2Darc%2Dloud%2Dpop%2Dthen%2Daudio%2Dloss%2D6852340

Remember: Sometimes Red Wine helps :)
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  • Ppeetteerr
  • Author
  • Contributor I
  • November 29, 2024

Well, it seems the issue persists despite the update being made a year ago in November 2023 or it’s a different issue since I don’t experince any audio loss after the crack/noise :(

UKMedia
  • UKMedia
  • Answer
  • November 29, 2024

Well, it seems the issue persists despite the update being made a year ago in November 2023 or it’s a different issue since I don’t experince any audio loss after the crack/noise :(

If you are sure your system is up to date, I suggest that you call Tech Support, as they have a lot more diagnostic tools available to them.

Remember: Sometimes Red Wine helps :)
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