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I am having weird issue with Hisense U7 smart remote and Beam Gen 2. I cant turn on the tv with remote as it looks like beam 2 is obstructing the signal. but if i turn on the by taking the remote really close to tv receiver then tv turns and the remote works fine even from really far and can turn off tv fine. just cant turn on the from far normally.

the other issue is that if i go to soundbar input from the tv when sonos home page comes up it shows 1280*720p x 60hz. i tried included in sonos box and also tried a separate hdmi 2.1 cable and same issue.

any idea?

thanks

Hi ​@rashed4004 

Welcome to the Sonos Community!]

That is strange remote behaviour - I am not sure what would cause that exactly, but if you are able to increase the height of the TV, that would presumably be one way to solve this issue. The usual advice of trying fresh batteries doesn’t seem like it would help.

The screen you see when selecting on the TV the HDMI input that a Sonos device is connected to is basically there to show you something rather than nothing - it’s just a single picture that does not change, and there is no need for it to be any other resolution. Basically, there is no point in telling your TV to switch to the input that the Beam is connected to - you won’t be able to watch anything. It is only the connection between your TV and a source device (like Apple TV, nVidia Shield or a Blu-ray player, for example) that needs to be better. Please use the supplied cable to connect your Beam to your TV - a better cable is basically a waste of a good cable (unless you need a different length or colour).

I hope this helps.

 

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