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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,045 Topics
  • 30,853 Replies
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Jagielak
started this topic

Era 300 wall mount - Advice

Hello everyone. I need advice on the positioning of the era 300 , as they are mounted now they are an eye sore and don't like the angle of t...
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Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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6045 Topics
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scot priceContributor I
asked in Home theater
Sonos Beam Gen 2 Arc Mode not connected error on Sonos App and LG TV

I have been trying to set up my Sonos Beam Gen 2 with my LG TV all day.  I can get sound from the Beam 2 but I cannot go through the Sonos App TV Setup.  Everytime I get to the test connnection, it gives me the error of Arc Mode not Connected.  However, every setting in my TV is set correctly. I have used multiple HDMI Cables, and had LG  remote into my TV to make sure I had it correct. I have reset the Sonos Beam to factory settings as well, but that didnt help either Sonos customer service couldnt help me earlier.  I spent about an hour in live chat with them…..any help with this issue would be greatly appreciated.

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Corry P
8 months ago
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bulkathos2e546Contributor I
posted in Home theater
Stuck in stereo 2.o pcm

Should read 2.0 not 2.o.  Well last piece came in today which was the Arc. Got the sub and Era 300’s last week and all was good. But seems no matter what I try I’m stuck output Stereo PCM on the app. Similar to this  Unfortunately this might not be solvable on my end. I have LG 55EC9300 and the HDMI Port 1 with ARC is unfortunately broken. So I’m using Optical audio out, but there are no other options for pass through for that port I can see. Even did a firmware update. Still have my Denon receiver which is fine but haven’t felt like running cables for the rears as we moved into a new place and thought maybe a nice wireless systems would keep things cleaner. But with no Atmos since ARC is broken on my TV and stereo via optical only. I think I might just need to pack up and return everything if no other ideas short of getting a new TV.I did try to configure my Denon to just pass through to the ARC but that didn’t work.  Thanks all 

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controlav
8 months ago
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NorphilwichContributor I
posted in Home theater
Era 300 placement

Good evening all. I’ve just currently purchased the Sonos arc, sub gen 3 and two era 300. All are still currently boxed as decorating my lounge. The length of my lounge is 6m. As you will see my tv is placed on one wall and the opposite side has a bifold door. Where my sofa sits it’s in the centre of room right in front of tv and sits in line with end of wall on left and right. Now do I put my era 300 in line with my sofa highlighted as A on wall or do I go with option 2 highlighted as B on the ceiling just in front of curtain pole upside down?All advice would be greatly appreciated. 

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AjTrek1
8 months ago
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scott.craigContributor I
asked in Home theater
subwoofer not working

hello,i have the sonos playbar, sub and a set of play one’s. recently the subwoofer stopped working. it is connected however there is not sound. i can control from the app but it does not make a difference-no sound. i have deleted and re connected a few times, the app is up to date, tried power cycling and still nothing.any help would be appreciated.

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S
8 months ago
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Yanick945Contributor I
asked in Home theater
ARC/ERA100 configuration question

On the S2 app you can pair 2 ERA100 to an ARC soundbar but they instantly go as a  pair of Surround. Is it possible to make them be a sound Copy of the ARC bar instead? so i can install the ERAs on 2 different place and listen to what is played on TV ?

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N
8 months ago
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Sparks74Contributor I
posted in Home theater
Soft “plopping” sound and audio loss on Sonos Arc - any fix?

Hi, I recently bought a new TV (LG G36), Sonos Arc, 2 x Era 300s and a sub mini.When it’s working, it’s a fantastic sound. However…I’ve been experiencing what can only be described as an electric “popping” noise, and occasional audio loss (about 3-4 seconds) on my Arc.Without fail, every evening, there will be a popping noise (sometimes when also using my iPhone and randomly scrolling websites/apps, but it might only be coincidental), and audio also sometimes disappears. The plopping noise (quite high pitched, but not a loud bang) happens too often to be ignored.This happens not only with Atmos content, but also watching a movie where the Sonos app showed up as Dolby 5.1.  However, all my settings (TV, PS5, Sonos app) are all geared up for Dolby Atmos (why I bought the expensive system!) and special / surround audio. Any advice how to fix would be appreciated- my wife is complaining it’s a waste of (significant) money and wants it all returned - and it’s hard to argue with her to be ho

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Ken_Griffiths
8 months ago
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MicrotechguyContributor I
asked in Home theater
Samsung One remote compatibility to playbar

I had a Samsung 65 in 7000 series TV and the Samsung IR remote was paired to my Sonos playbar. The screen went out, so I bought a Samsung 8000 series for the voice remote. It appears that the 8000 series comes with the Samsung one universal remote that is pre-programmed to RF, but it is capable of IR output. I cannot find settings in the TV menu that will allow my Samsung remote to have IR output to control the Sonos Playbar. Can anyone help?

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9
8 months ago
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FranazpiContributor I
asked in Home theater
Conectar altavoces a sonos Beam

Hola, Tengo una Sonos Beam desde hace años conectada a la TV y mi intención era conectar otro altavoz para mejorar ese sonido en otra ubicación en la misma habitación.He probado un Sonos One SL y para mi sorpresa y después de hacer mil pruebas y llamar al servicio al cliente de Sonos me dicen que uno no puede conectarse pero dos si. Como?. No lo entiendo. Dos sí y uno no?. Lo voy a devolver evidentemente.Gracias. 

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Airgetlam
8 months ago
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advanmContributor I
asked in Home theater
Sub Mini not registering

My Sub Mini suddenly stopped working.  it is connected to my network but it says that it is not registered   When I try to rectify this it says that ”IncompatibleSoftware VersionsThe version of the app you're using isn't compatible with your Sonos system, so some settings have been disabled. my iOS app is fully up to date and when I check for device updates it says that there are no issues.  any suggestions?

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P
8 months ago
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MmartiromeroContributor I
asked in Home theater
listen sonos arc and samsung tv s90c at the same time

Hello, i have my sonos arc connected to my TV Samsung s90c (2023) bye HDMI arc. The soundbar sounds good, but i'd like to listen the soundbar and the TV speakers at the same time. Is It posible?Thank you

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jgatie
8 months ago
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sparrow81Contributor I
asked in Home theater
Trim/case on back of new Beam 2 defective?

I’ve just taken delivery of a new Beam 2 direct from Sonos. As I was taking out the box I noticed that the trim/case just above the ports popped in and out under light pressure. I might be being fussy but I’m worried it’s going to rattle when there’s sound going through it. All my other Sonos speakers feel really solid so it caught me off guard. Anyone else’s like this? it doesn’t look damaged so not sure if this is normal?  

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S
8 months ago
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jeffc2112Contributor I
asked in Home theater
Can I connect Ray and 1 One for my TV?

I have a Ray for my TV in the living room and I have a One that I want to add in the kitchen so that I can hear the TV better.  Understand it wouldn’t be stereo, and there might be a 75ms delay, but I think that may be ok.  Can’t figure out in the app how to join them?  So now I’m wondering if that is doable, or if I need 2 Ones…?

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ratty
8 months ago
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NatescavichContributor I
asked in Home theater
audio keeps skipping on netflix

Hi I have a Samsung x90 TV with straight fibre 500mbps internet and am plugged via HDMI into my Sonos arc with a sub and two era 300s.  all my online streaming shows have the audio skipping in and out. Every 10 seconds or so. Sometimes every 5 seconds sometimes every 30 seconds. It’s definitely a speaker issue as I unplugged the Arc and the sound is fine from the tv speakers.  I don’t know what it could be? My network is very strong. A loose cable? Please help!

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controlav
8 months ago
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MorenosContributor I
posted in Home theater
Segundo sub

Hola, tengo un cine en casa compuesto por una barra arc, 1 sub gen 3, y 2 altavoces one sl traseros. Los altavoces traseros los voy a sustituir por 2 altavoces era 300 no me han llegado todavía y espero que se note el cambio, merece la pena instalar un segundo sub? Y donde es mejor ubicarlo?. El primer sub lo tengo en el frontal a la derecha de la barra.Saludos. Google Translate:Hello, I have a home theater made up of an arc bar, 1 gen 3 sub, and 2 rear one sl speakers. I am going to replace the rear speakers with 2 era 300 speakers. They have not arrived yet and I hope the change is noticeable. Is it worth installing a second sub? And where is it best to place it? I have the first sub on the front to the right of the bar.Greetings.

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Jamie A
8 months ago
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ShatfordContributor I
asked in Home theater
Era 300 Drivers

Hi @Corry P  Would you be able to provide us with an update in regard to the ability to enable the Era 300 drivers when in Home Theatre configuration. I saw your last update on this 10 months ago. Has anything changed? Regards,Jamie

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Corry P
8 months ago
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SlownosContributor I
asked in Home theater
Sub Connects to Beam but no bass sound and app button wrong way round

Hi CommunityFirst post so hi to everyone.I am having issues with my sub connecting to my BeamThe sub connects to the beam but no difference in the sound and no bass increase.In the app if I switch the sub audio radio button off the sound is better and bassier,.Occasionally it works but that is random and either have to reboot router or call into support, but soon dropa out again.Reading the latest reviews tells all, the app is failing massively and with each update it gets worse.Anyone else seen this or have any fix ideas?ThanksMark 

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S
8 months ago
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Pixeditor1950Contributor I
posted in Home theater
Condo w/high ceilings

Greetings Audiophiles!  My Sonos system, Beam Gen 2, 2-One SL’s & Sub mini are positioned in condo living room with 12-15 ft ceilings. I rarely push the volume past 40.Our home office is adjacent to the living room and wondering how can I use and/or setup my MacBook to  run the 2-One SL’s as a separate system?I “think” adding the ERA 100’s [ERA 300’s might be tooo much?] where the 2-One SL’s were in the living room would refine my living room experience very nicely.

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buzz
8 months ago
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FrustatedContributor I
asked in Home theater
era 100 cuts out when trying to group with my surrond sound

my era 100 cuts in and out when trying to group with my sonos arc , sum and sonos 1 surround system

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F
8 months ago
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kranthi_kkContributor I
posted in Home theater
Need some advice on setup (dealing with ARC TV and multiple inputs)

Hello, Need advice with multi hdmi inputs set-up to LG OLED TV (ARC only).Devices:LG OLED TV (ARC only)  + HDFury Arcana for eARCXBOX OnePS5Panasonic Blu-rayFireTV (All steaming Apps set-up here)Sonos Arc with Sub and Era 300 surrounds Looking for a HDMI switch that can support Xbox & PS5 frame rate and handle all the HDMI inputs for simpler management.Plan is to connect all devices to switch then TV out to HDFury (for eARC & TV split). Any help on this would be greatly appreciated.

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Schlumpf
8 months ago
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OKOUContributor I
posted in Home theater
sonos AMP et sonos Arc ensemble.

Bonjour.J’ai un sonos amp avec deux haut parleurs, j’ai egalement un sonos Arc et un SUB.Ma television et connecté au sonos arc. Mais j’aimerais avoir le son de ma television sur le sonos AMP egalement avec le SUB.Que faire

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Airgetlam
8 months ago
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ChrisPBaconContributor I
posted in Home theater
Feature Request: Easy Toggle between Surround Speaker and Stereo Pair for the Era 300

Hello there I‘m a proud owner of an Arc, Sub and 2xEra 300. As great the Surround Setup is for Movies, I think that two Era 300 on it‘s own as a stereo pair sounds better. The best setup would be if the Era 300 keep their full functionality when playing music in combination with the Arc+Sub. I actually can achieve this by sending an Airplay Signal to the Stereo pair and to the Arc at the same time. The problem with this is, when I want to watch a movie I have to pair the Era 300s with the Arc+Sub to get the full emersive experience. Is there a resolution planned yet? This is something that many Era 300 owners wish for. Feel free to comment and get into good discussions among enthusiasts 😁

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jgatie
8 months ago
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sinertiaContributor I
posted in Home theater
FEATURE REQUEST: ERA 300's - Sonos App has one slider/button to switch 2 Era 300's from surrounds to stereo pair.

Even if money and significant other were not an issue, I don’t see anyone having four Era 300’s in their main living space (two for music, two for home theater surrounds).  A stereo pair of HomePods allow you to easily go from music to home theater listening.  I’m hoping Sonos can provide a software update to allow switching between these two modes without having to remove surrounds, create a stereo pair, remove stereo pair and add surrounds again constantly.  Thank you.  

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N
8 months ago
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larrybradshawAvid Contributor I
posted in Home theater
Warning to Sonos Arc Users - New Update changes TV input

After 4 calls to Sonos, the first 3 reps worked hard to diagnosis issue and couldn’t figure out what was causing this issue but the 4th rep advise this is the new functionality after last week’s software update. Here’s the problem. I have a Sonos Arc system connected to my home theater TV. I never use that system for anything other than watching TV as we have other Sonos speakers for listening to music. Starting last week when I turned on my TV, I was getting no sound from the Arc regardless of the app I chose on my Apple TV device and I couldn’t figure out why. Lots of restarting devices and troubleshooting. The only way I was able to get sound back after hours of trying different things was to use a Surround Sound test app that sent individual sounds to each of the surround sound speakers and subwoofers and then the sound would work fine again until I paused the TV or turned off the TV, then I would loose sound again. When I would look in the Sonos App on my phone, it would show the

7536
BossSound
8 months ago
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gokhalesujitContributor I
posted in Home theater
Best TV compatible with Sonos Beam2

Hi, I have recently purchased Sonos Beam 2. As I was googling it, I saw multiple “Beams getting disconnected from TV” issues like this -. I am thinking of getting one of the following TV. All has eArc HDMI port. All 3 has different smart TV platforms. Any suggestion on which one may work best with Beams 2?Sony 65" Class - X90CL - https://www.costco.com/sony-65%22-class---x90cl-series---4k-uhd-led-lcd-tv---allstate-3-year-protection-plan-bundle-included-for-5-years-of-total-coverage*.product.4000186628.htmlSamsung 65" Class - Q80C Series -  https://www.costco.com/samsung-65%22-class---q80c-series---4k-uhd-qled-lcd-tv---allstate-3-year-protection-plan-bundle-included-for-5-years-of-total-coverage*.product.4000153223.htmlLG 65" Class - OLED B3 Series - https://www.costco.com/lg-65%22-class---oled-b3-series---4k-uhd-oled-tv----allstate-3-year-protection-plan-bundle-included-for-5-years-of-total-coverage*.product.4000175649.html

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Stanley_4
8 months ago
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syfheiContributor I
asked in Home theater
sonos beam gen2 without tv connection

Beam gen2 quick start guide says need to connect to tv and ensure tv is on before start add to system in app. Can I add a beam to system without the tv connection to Android Sonos app?

8088
S
8 months ago
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