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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

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  • 36,122 Replies
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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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7015 Topics
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ABS547Contributor I
asked in Home theater
volume control not working

I’m using a Samsung television with smart hub, Apple TV and Sonos Beam. My connection is through HDMI and for some reason neither my Samsung television remote nor Apple TV remote can adjust the volume on the Sonos beam. This recently occurred and I cannot figure out how to fix it.

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gjc1000Contributor I
asked in Home theater
Arc stops working with TV , was working fine

My Sonos Arc has been working fine the last weeks but a few days ago the audio from TV stopped working? Seems like the Audio Return Channel function just stopped?I still see the wallpaper from Sonos when I choose the HDMI - ARC source on the TV, but no audio. I have tried all the regular stuff like unplugging the HDMI, cutting power and fiddled around in the TV settings.TV: LG 65UH7700Sonos Arc+subnothing else attached to the TVThis seems to be a similar issue that many people have, but I have found no definitive fix. Any ideas?

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EtobossContributor I
asked in Home theater
sonos sound bar crackle only when through tv.

Hi I have a Sonos playbar, have owned since new for about 7 years. Been working fine but since we bought a new tv. It’s a Sony oled. It crackles like static every few mins but it only does this if playing/watching something through the tv/sky. Doesn’t have any sound problems if we play music directly through the soundbar. Any info on how to fix? Thanks 

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WWFRContributor I
asked in Home theater
Beam stops playing after ~ 1 minute

Hello,Since this week my Beam will only play for ~ 1 minute and cut out. This independent if playing from TV (HDMI) or music via the app. I tried everything but no luck:changed Sonosnet channels changed ethernet cable and connect to different ports cable play instead of beam rebooting (everything...router, sonos equipment, etc) disconnect DECT phone fixed IP or DHCP disconnecting tv and hdmi, beam also stops playing after ~ 1 minute with music only remove the 2 Play 3 from hometheatre set-up (these play fine as standalone, beam as standalone does not) moved beam to another roomYou name it, I guess I tried it….I see there was an update 7/22/2024, coincidence ?Please help me, what can I still do ?

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Couz23Contributor I
asked in Home theater
Recommended network connections

I have 1 SonosBeam (Gen2) and 2 SonosOne for surround. What is the recommended way to connect them to the network?Is it better to connect them to Wifi 2.4 GHz? or Wifi 5 GHz? (devices are close to the internet box)Is it best to connect the Beam to Ethernet?When I connect Beam to Ethernet, I can see that it is used as a Network switch with the other Sonos devices connect to Wifi. I am not sure if it is the best way to use it or not.Thank you

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FlohrdContributor I
asked in Home theater
Combing 2 systems

I made the mistake of setting up my soundbar by it self and then re setting my sound bar, speakers, and sub up in my basement. My problem is that the sound bar is on one system and the rear speakers and sub are on another. Everytime I want the full surround sound I have to open the app and turn the rear speakers on. On help would be appreciated on how to get them all on one system

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RadugswasatchContributor I
asked in Home theater
subwoofer

I have a subwoofer which is recently starting to rattle periodically. Can’t figure out if it is a specific frequency, but tends to go away if I hold the inside.  I’ve confirmed that there are no legos inside!

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Paul TsangEnthusiast II
asked in Home theater
newest firmware broke CEC - Sonos Arc to Sony A90J tv

Since the newest update , CEC has been broken . My HDMI 1 (OPPO 203 bluray player )and HDMI 2 (Apple TV 4k) devices which are set to “enhanced “ under HDMI setting has been acting very strangely. When I restart my Apple TV device it willl completely lose out signal and I will need to go back to HDMI setting and switch from enhanced to standard and back to enhanced to get the image signal back . Same as the OPPO bluray player . It’s very frustrating now I need to do that every time ,  anyone has issue with CEC or connectivity issue from Sonos Arc to TV since new update ?

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far2ezeeeContributor I
asked in Home theater
Samsung Flip TV to Sonos arc. No HDMI arc or optical out. Trying to setup

Hi Guys, Having a moose. I’ve bought a Samsung Flip TV for my business and the sound from the tv is poor. I’ve bought a Sonos Arc soundbar to then stream it through. Without realising that there is no HDMI arc or Optical out on the bloody expensive TV. The only thing there is is a 3.5mm audio jack.  The reason for the TV is to stream video which could come from a PC or any other streaming device.  Any idea how I could do this- Convert from the audio jack to an HDMIdirect the sound to the sonos and the visual to the TV - from the PC or other streaming device.Any other way of doing it?! Thanks in advance Will

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r0mUKEnthusiast I
asked in Home theater
Last update broke ungroup on autoplay

New sonos update. 2 bugs fixed. 1 created.…The ungroup on autoplay has stopped working with 80.05.06 ( it would be a good improvement to allow to copy the version number...)I have a sonos arc. This is really annoying.... Thanks

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m0thzContributor I
asked in Home theater
Zone 2 HDMI out on AVR to Soundbar

Is it possible and/or has anyone tried to hook up a Sonos soundbar to an AVR’s zone 2 HDMI out? I would prefer a 2.1 channel setup for music, 3.1 channel setup for TV and movies, and 5.1 for video games, but I can’t install speaker wire across my living room, so my only option for surround is Sonos (or a much more expensive Piega WISA system). In this hypothetical, I would switch the output to zone 2 when playing xbox and then leave it in zone 1 for everything else. It would be awesome if Sonos allowed two channel listening from a tv, but apparently the intersection of people who want this and people who are Sonos users is exactly 1 person: me. Thanks for any help!

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EMIzContributor I
asked in Home theater
I want to build a surround system with 6 speakers

I want to build a surround system with 6 below speakers.■beam x1■One x1■One SL x1■Era100  x2■Sub miniI set beam as center, One and OneSL as Lear.However, the remaining two units cannot be incorporated into surround sound.Excluding the sub, I can only connect 3 speakers, and I would like the other two to be on the left and right front, but is that possible?

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NatronicsContributor I
asked in Home theater
Night Mode

When will night mode button on the app be back?

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jonarmstrong9Contributor I
asked in Home theater
Home Theater Setup

I have 2 Sonos One speakers.   Can i pair both with smart tv for stereo sound? If i purchase a Sonos soundbar, can i pair both with soundbar?THanks!

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sataContributor II
asked in Home theater
Sonos. arc won't factory reset

I have 3 yr old arc which was working fine until sometime ago I turn off for few months. Now after on it won’t detect, it won’t factory reset(press join + insert power) does anyone face similar issue? what is solution

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Amrod92Contributor I
asked in Home theater
Audio Imbalance Issue with Sonos Arc (Vocal coming from the left side)

Hi everyone,I recently upgraded from the Sonos Playbase to a Sonos Arc, paired with 2x Sonos Play:3. While the overall sound quality is spectacular, I've noticed a specific issue: when people are talking, the sound from the Sonos Arc is more pronounced on the left side.After doing some research, I discovered that this seems to be a common issue with the Sonos Arc, possibly related to the placement of the tweeter on the left side (specifically for voices).Has anyone found a solution to this issue? Are there any upcoming software updates that might help balance the voice output?Thanks for your help!

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Amrod92Contributor I
posted in Home theater
Sonos Arc Voice Imbalance Issue: Seeking Solutions

Hi everyone,I recently upgraded from the Sonos Playbase to a Sonos Arc, paired with 2x Sonos Play:3. While the overall sound quality is spectacular, I've noticed a specific issue: when people are talking, the sound from the Sonos Arc is more pronounced on the left side.After doing some research, I discovered that this seems to be a common issue with the Sonos Arc, possibly related to the placement of the tweeter on the left side (specifically for voices).Has anyone found a solution to this issue? Are there any upcoming software updates that might help balance the voice output?Thanks for your help!

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SSLBIContributor I
asked in Home theater
connecting Samsung TV to Sonos Amp/speakers

I recently returned my Comcast cable box and now  I can’t play my TV through my Connect:Amp and speakers in my ceiling through Line 1. Moderator edit: changed Amp to Connect:Amp for accuracy

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mntnbkrContributor I
asked in Home theater
Playbase volume drops to zero for no reason

Hello-  When using my Playbase for home theater, the sound intermittently drops out completely while watching video.  If I press repeatedly on the volume button on my apple tv remote, the sound usually will slowly ramp back up again.  Does this mean my Playbase is failing?

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Alex HContributor I
asked in Home theater
Connecting Sonos Beam to TV and CD player

My Sonos Beam is current connected to our TV and works perfectly.   Where this is, we want to connect a CD player so that we can play the CD’s through the Beam, rather than have a second set of speakers for the CD player.Is this possible, and how would I go about it please? Many thanks

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RAABContributor I
asked in Home theater
Android will not recognize current system

I have my system on apple. My Android phone will never recognized my system 

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midcenturygirlContributor I
posted in Home theater
connectivity issues since app update

since the app was updated, all 4 of my speakers, including beam for TV either have trouble connecting or disconnect.  I’ve had to disconnect the beam from my TV, as it shuts down during a program.  Took me a minute to figure out that it was the sonos and not my TV.  

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CrumpetoContributor I
asked in Home theater
can not get app to work with beam gen 2

App thru apple I phone was working okay until I changed my broadband from BT to Sky, Now although I  still get sound thru the beam I can not get Sonos app to work and my 2 Sonos one speakers are now not connecting to the Beam, I have tried factory reset  which has not worked, without the app I can not get into the beam menu to make adjustments,any ideas folks.

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KarlH18Contributor I
asked in Home theater
sonos Beam

Beam turns Samsung tv on at the same time every night (21:30). It’s connected via HDMI ARC. Thee are no timers set on the tv. Please help

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JavierCRContributor I
asked in Home theater
Arc

Brand new Sonos arc, factory reset not working, light still white, won’t change

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