Home theater

Hi all! When we are grouping Beam gen 2 + 2 Era 100 we have no sound on one Era… Each product is working individually and also when they are bonded as surrounds for Beam. The only issue is when grouping the 3 products. We are grouping rooms for regular playback, not for the TV sound.Could this problem be related to some router settings eventually?

Hi I bought a Samsung QES95 2 months ago - initially my Sonos Arc worked fabulously with the system, however over the last 5 days the Sonos will not connect through the HMDI arc… Samsung have tried to reset the TV remotely and they too have failed to keep the Sonos Arc linked.  Samsung are looking in to this issue but suggested I contact Sonos to see if this a more wider problem that just my TV.  Grateful for any feedback that anyone has on this TV and Sonos Arc.  Thank you.

I have a Beam, Sub Mini, Panasonic OLED, SkyQ Mini Box and a Playststion 5 plugged in to the TV.  Occasionally when we turn the TV on or PlayStation on we get no sound from the Sonos at all.  We end up taking the HDMI out of the back of the Beam and back in again to resolve it.  Any suggestions to resolve this anyone? Thanks.

Hello…. Just moved into a house that has an Arc, as well as an amp. Did factory resets/transferred ownership to me no issues. Now I’d like to add my mini-sub. Went through the same process, minus the transfer, says it’s connected to the system, but will NOT get assigned to the room group w the Arc ¿compatibility issue? It’s seems to drop from the system now as well. No router/connection interference that I can tell. Thanks for all input!

I have an Arc, Sub and 2xFives as a surround system for watching movies in the same room.Will adding a Port allow me to listen to CD player via these speakers?  I have seen conflicting posts about Arc and Port compatibility, hence asking the question direct.Yes, I know the Fives have a port allowing CD connection, but the stands block access and they are the wrong end of room.

I just got an lg g4 tv and can not connect the tv to the sound bar.   It appears the hdmi arc setting selected on the tv reverts back to a tv speaker setting when I try to connect the tv thru the app.  very frustrated  

I have a system based on: Beam + a couple (front) of Sonos One directly connected to Beam + a couple of Sonos One in the rear.When I switch on the TV only Beam and front couple are automatically activated. To activate the rear couple I need to use the app.Any suggestion to fix it?thanks

Sonos beam works with the WiFi but the two SL speakers do not 

Hi gang,I currently have Arc Ultra, 2 x Era 300 and Sub Gen 1.I’m trying to decide if its worth upgrading to the Sub Gen 4? Having spoken to some retailers, they have said that it wont really make too much difference from a sound perspective.If theres not a tangible difference, I’m going to stick with Sub Gen 1 but wanted to hear the thoughts of the community.Thanks ER86

Is there a way to get Dolby atmos working with no distortion in night mode using the streaming apps on Xbox?

Projector in small basement room.  wanting to invest in soundbar (either arc or beam gen2). there's no way to put the sound bar below the projector screen as its up most of the time.   Can I mount the soundbar to the ceiling above the mounted screen?  would this distort the sound? have it the wrong direction or can I mount it to ceiling with pivots to slightly adjust toward the viewer. Thank you for you help and any guidance. 

Hi,I just got an ARC (non-ultra) with my new LC C4 TV.ARC plugged into eARC (TV) and ethernet (Comcast router home network), and 2x Era 100 speakers added as surround (wifi to Comcast router)Sometimes the surround sounds very good - but often, there are phasing/echo/pulsing sounds through the surround speakers. It seems like it occurs when a new signal is sent, like if the surrounds join in with music in the audio track… it then smooths out a bit.My guess would be that every time a surround element is sent to the speakers, they have to catch up once again and it takes a few seconds, Any help appreciated!

I lost connection to the Beam 2 via WiFi.Did a reset the whole Beam already, did new setup, connected to the wifi, but it looses it directly. Also took it off from the power many times. Still not found in the app. I do see the Beam in my Unifi config. I restarted the Unifi DreamMachine (router) to avoid other problems and to get rid of Any suggestions? 

Hi,I have a Sonos Beam Gen 2 and all works fine with my TV via HDMI.I also have an old Karaoke system (Debra Pro X7 - https://www.amazon.co.uk/gp/product/B0B6C6LHN8/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1), which has optical inputs/outputs and works fine with my old soundbar.However, I cannot get it to work with the Sonos.TV HDMI to Sonos HDMI - OKTV Optical to Sonos HDMI (via Sonos Optical/HDMI adaptor) - OKTV Optical to Karaoke Optical to Sonos HDMI (via Sonos Optical/HDMI adaptor) - NO AUDIOTV Optical to Karaoke Optical to Denon Soundbox Optical - OKThere is obviously an incompatibility between Sonos and the Karaoke box but what could it be?The Karaoke box instructions does state the following "For different versions of optical fiber interfaces, some compatibility issues may occur. Resulting in no sound being output. This is due to the incompatibility of the optical interface version of the speaker.".As far as I am aware the optical is PCM in all cases so why won't it wo

HelloPreviously had a Panasonic TV + Beam (surrounds and sub) + Apple TV. Getting 5.1 no issues.New Samsung OLED and Apple TV will not output anything other than Stereo PCM.Firestick and Built in Apps showing 5.1 so it’s specific to Apple TV.Rebooted everything, reseated HDMI cable to everything. Done new TV setup on Sonos App.Not really sure where to go next?  Tried forcing 5.1 on Apple TV but I then get dialogue out of the surrounds!  

Hi all!ordered a new Arc Ultra 10 days ago from Sonos Europe. Even paid for faster shipping (2 working days). Still today I haven’t got it yet. Apparently, DHL service has some serious delays. I sold my Playbar and been stuck with my Tv’s speaker for too long :-(Also, will I be able to play atmos music on my Arc Ultra. It has nothing to do with the fact my TV is non eArc, right?One final thing. Many claim Playbar was/is better for stereo music than both of the Arcs. Your thoughts? Can’t wait for my new speaker.Neven

Hi, My Setup:TV: LG OLED C4 65 inchSoundbar: Sonos Beam Gen 2Rear speakers: Sonos One SL x 2 I have read all threads here in this forum related to the same problem but are unable to show Dolby Atmos in the Sonos App. I tried below that was suggested in another thread by GuitarSuperstar, but was unable to change everything but the first setting since that is greyed out.  HDMI Input Audio Format: Bitstream - this is greyed out on my TV and unable to changeDigital Sound Output: Pass ThrougheARC Support: OnThen play the film The Tomorrow War from the TV’s native Prime Video app and tell us what audio format is displayed on the Now Playing screen in the Sonos app. - I tried with the Lord of the rings series season one episode 1 (which says should be Dolby Atmos) Before changing the above the Sonos app said: Dolby Multichannel PCM 5.1After changing the above the Sonos app now said: Dolby Digital Plus 5.1 I am streming through the built in Prime app in LG TV webos. Any thoughts what need to b

New ARC owner here. Installed today (by the retailers installation service). It’s connected to the TV and that seems to be working. I have the Sonos app on my iPhone13 and have run through the setup (many times) and it fails to register. The app recognises the ARC, is connected (in “About My System”) and it is added to my “Family Room” but shows as “Not Registered”. I’ve reset the router, have both the ARC and the iPhone on the 2.4GHz side of the wifi. The ARC shows up as a connected device in the router admin. I’ve tried it with an ethernet cable. I’ve reset the app several times, done the factory reset on the ARC several times. Nothing I do seems to be able to get me past the register stage. My account on the Sonos website shows no registered products in my System.  It feels like there’s nothing working at the other end for the app to communicate with.  Any ideas?  Thanks.    Roman 

Hi all, as the topic says, I’m considering purchasing a new soundbar. I have a current model fire TV, made by Toshiba, that does support E-arc. I also have a PC and a mac, that right now are connected to HDMI two and three, respectively, on the TV. I want to be able to use one or both devices, without turning on the TV, if I don’t need to. I am completely blind, so have no need to have a monitor on at all times. I am considering the Beam Gen 2. Will this device allow me to send audio to my PC or mac, without having to first turn on the TV? Should I consider an Arc for this? My main application for this bar is music playback, with some movies here and there. Thanks much for your help and advice. Guy 

Hi, I have the Beam gen 2 status light turned off in app.Over last week when I change volume with remote the light now flashes white.I’m sure I’d have noticed this before now.Does anyone else have same issue.

Wondering if I can change the volume of my wired speakers that are in a surround sound configuration with my Arc soundbar through the amp. I don’t see where I can independently change the volume of my rear wired speakers?

 I would like to have surround sound for the sofa viewing position, and some kind of setup in the kitchen area so the TV can be heard. Any suggestions?

I bought an Arc to replace my PlayBase, which I love. I will be using my PlayBase on the Samsung TV in our bedroom. My 10 year old Sony Bravia KDL series (70”) has a hdmi arc connection which I found out when I connected the Arc hdmi cable to one of the regular hdmi connections. The Sony TV is not Dolby Atmos. So how do I get Dolby atmos through the Sony Bravia TV? Do I need a smart tv that’s Dolby Atmos? I will be purchasing the LG Oled tv sometime next year. 

I have an outstanding B&W Sub.  Could I use Arc Ultra and synchronize it for home theater?  Or could I use a Connect with Sub-Out to the powered sub I already own?  If not, has anyone placed a Sub3 or Sub4 in an enclosed box under a TV?  I want to build the sub into the wall cause my wife insists it will not be in the room...

If you install the ERA300s in a upside down position near the ceiling, do you have to change specific settings, or do you just need to run Trueplay?