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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 7,217 Topics
  • 37,457 Replies
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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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7217 Topics
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Dmatheny2015Contributor I
asked in Home theater
difficult assigning second sub to arc ultra

Just purchased an arc ultra when assigning my subs gen 3 and a gen 1 to my living room. The gen 3 has no problem assigning to the living room but the gen 1 won’t assign to the room.

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Mr. T
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wheelgotContributor I
asked in Home theater
Playbase Audio Dropout when Grouped

My TV group (Playbase, Sub and 2 Play1’s) has periodic audio dropouts during streaming of audio when grouped with other speakers. It works fine when not in a group and when playing TV audio.  This is new with the latest update, but did occurred in very early updates.  The Playbase is wired to my router, but WIFi is turned on. 

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spktlsaContributor I
asked in Home theater
LG TV + Sonos Arc + Apple TV4K = Keep Switching To HDMI Arc

HiI’ve read a few threads related to this topic and most of them are over a year ago. I wanted to ask this question again to see if anyone experienced this with the newer TVs using HDMI eARC on the Sonos and the Apple TV. Setup:LG OLED C4 + Sonos Arc + Apple TV 4K Apple TV 4K connected to HDMI 1 Sono Arc connected to the HDM2 eARCIssue:On the TV, when trying to switch the sound output to any other types other than HDMI eARC, within seconds, it automatically switches back to the HDMI eARC. I have a set up to use the digital audio PCM to connect to the mixer for at home entertainment karaoke. In my previous LG TV LED, I wasn’t using the Sono at the time and able to switch between the TV Speakers and Digital Audio without any issue while using the Apple TV 4K connecting to HDMI 1.  From what I’ve read, this is not specifically to LG, but it I more specifically to the HDMI eARC CEC Simplelink setup. Temporarily Workaround:I’ve read a suggestion on one of the thread, they connect the Sonos

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Stanley_4
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jstead22Contributor I
asked in Home theater
Sonos Arc and Sonos Sub

I purchased a Sonos Arc (OfferUp, $450).  It works great but I was unhappy to find out it only works on the S2 app.  I have older Play 5s that are on the S1 app (not in the same room as the Arc). What Sonos Sub can I add to the Arc with the S2 app?

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MoPac
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MasterfokrisContributor I
asked in Home theater
DTS conversion

How can i convert a dts master 5.1 audio from a blu ray Panasonic ub820 > TV LG G1 > sonos arc in a PCM multichannel 5.1? Actualy i have a outpout in PCM stereo 2.0

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Jamie A
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CdtateContributor I
asked in Home theater
speaker volume

I have Arc 100 speakers in the theater mode. I accompanied the Tru sound operation. I have a problem with one of the speakers not being loud enough. Do I or can I increase the volume on that speaker?

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Jamie A
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ArcistContributor I
asked in Home theater
Arc soundbar 4 inch placement instruction

My tv sits on top of a tv cabinet. I placed the Arc sounbar about an inch in front of it but still on the tv cabinet top so it’s maybe an inch below due to the tv stand - not 4 inches. What will that affect? What is the purpose of the 4 inch rule?

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106rallye
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Denni_86Trending Lyricist I
asked in Home theater
Arc Ultra and Sub3 + Sub2 Dual Sub

Hi,Does anyone know if I can continue to dual wield the Sub2 with the Arc Ultra if I own a Sub3?

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Airgetlam
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AEWestContributor I
asked in Home theater
Arc ultra surrounds connection issues

I am trying to replace my Beam gen 1 home theatre with Arc Ultra soundbar.  The two surrounds (gen 1 ones) and Sub Gen 2 will not connect to Ultra, yet have no problem connecting to Beam. I have reset the speakers, connected via ethernet to router and still no luck. Any suggestions? I have contacted tech support and still no luck.

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ZipsgearContributor II
asked in Home theater
arc wall mount

Can I mount the new arc ultra to my existing arc wall mount ? 

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Nigel BradyContributor I
asked in Home theater
connecting another Sony TV to Sonos

HI, I have my main SOny TV connected to Sonos and everything works great.In another room is another Sony TV, and I would like to be able to connect it also so when watching it, sound is through SOnos also.Is this possible ?thanks in advance.

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Jamie A
106rallye
106rallye
posted in Home theater
Arc Ultra, my experiences

Small cross post from the Dutch language community.Yesterday I connected my new Arc Ultra. First I separated the Sub (gen 2), the One and One SL that form the surrounds from the Beam (gen 1), then I renamed the Beam and disconnected it. Connected the Arc Ultra and put it on wifi (other devices are connected to a Boost). Sub and One (SL) reconnected. Did the advanced Trueplay. Connected the Ace, added Google Assistant - that appears to work on the One that serves as a surround. That's a gift - it used to work that way with a Playbar, but I hadn't read anywhere that it would work with the Arc Ultra. The Nest Mini that I already purchased can therefore be returned. The set up went smoothly.First experiences. Wow. Sound is clearer. Tried a bit of Dune 2 (see https://www.whathifi.com/features/the-best-dolby-atmos-movie-scenes) for Atmos. Had to go back into the settings of the Samsung TV, but it works. Atmos sounds good, even with my non-Atmos rear speakers. Music from Blu Ray sounds great

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Sotiris C.
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RoubaixContributor I
asked in Home theater
Arc Ultra: no sound from left of centre

I am no doubt overthinking this. Was watching Final Level on Amazon Prime through both Apple TV app and internal TV app (Hisense U7K).The sound was very poor but, having watched it through internal TV speakers too, it seems like a mix issue.However, in trying to figure out what was wrong I moved close to the Arc and ran my ears along it. There is sound from the centre and from each end. To the right of the centre the bass section produces sound.However, there is a dead spot of about 6 inches to the left of centre. Looking at the exploded diagram it seems that this is actually a dead spot (at least front facing) but can anyone confirm that no considerable sound comes from that section before I attempt resolution? It all still sounds fine, balanced etc, just wanted to confirm.

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Sotiris C.
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Carolyn GoudieContributor I
asked in Home theater
sub gen 4

Having trouble cousins sub gen 4…do not get “highlighted” area on side and I’ve tried entering the number on the bottom and the sub is not connecting 

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Stanley_4
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VanmilderContributor I
asked in Home theater
Sonos Arc & Beam Volume rocker not working on remote with Samsung TV

I purchased a Sonos Beam (Gen2) with a Sub Mini, it worked fine for the first few weeks and then the volume rocker stopped working from my remote. I went back to the store (Best Buy) & exchanged the Beam for the Arc.Same issue prevails.My Sonos is plugged into the E-Arc HDMIEverything else works with the remote, just the volume is the problem. I was told that if Sonos pushed a new firmware update that will resolve my volume issue & it will start working again, is that really true?Would love to get an expert from Sonos to respond to this 

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NeuromancerBlackContributor I
asked in Home theater
Sonos Beam Gen2 dropping connection to Sony Bravia TV

I purchased a Beam Gen 2 last week. After a bit of messing around I got it successfully connected via the ARC HDMI connection (not eARC - my TV doesn’t have that). But since then it keeps dropped out and then reconnecting. I have tried disconnecting everything and powering off and going through setup again. It will then work for 30 mins or so then drop off. TV shows the message TV Speakers Active and the Beam is no longer visible in External Devices in the Bravia Sync section. If I try to reconnect via the Sonos app I get the message that something is interfering with the connection, unplug all home theatre equipment. I don’t have any other home theatre equipment and I have even tried unplugging my DVD player so the Beam is the only connection, but still get this issue. If I do nothing and just leave the TV on the internal speakers, the Beam reconnects after 20 mins or so then disconnects a little later.TV and Beam are fully updated, I’m using the supplied Sonos HDMI cable. Any suggest

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Airgetlam
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VersteinerContributor I
asked in Home theater
LG TV and Sonos Five

I just got an LG OLED48B49LA and since the internal speakers are really bad, I would like to use my two Sonos Five Speakers with it.This used to work fine with the old TV (plus Apple TV) I had before, as it had a chinch output, so I could connect the TV to the Five speaker through 3,5mm and could control the volume with the Apple TV remote.The new TV does not have that, it only has optical and HDMI Arc.I bought an Optical-Chinch Adapter, which works fine but obviously I can’t control the volume of the speakers with the LG TV remote.This is my question: what options do I have to be able to control the volume of my speakers with the TV remote?Any adapters, any other products to buy that aren’t too expensive? I would like to avoid buying a Sonos Arc for now. Thanks for taking time, I really appreciate it.

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NomoreContributor I
asked in Home theater
Beam gen 2 white blink

I’ve had a white blinking light on Sonos Beam for several days. I have followed reset (but no orange blink), I have connected to ethernet, no change. I worked through tech support for a while but after some time I was told the product is defective. It is only 2 years old and I’m just checking to see if anyone knows any other procedures that might save it. 

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MelpehContributor I
asked in Home theater
No sound on youtube through Beam

No sound on YouTube app only from Song Bravia TV. Other apps have no issues only YouTube. Tried to change to PCM but no avail. Thanks for your help 

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Jamie A
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dealmakerContributor II
posted in Home theater
Activate full range in ERA 300 when playing music from known Sources?

So I often listen to music on my system when I am not watching TV - its sub optimal obviously.The fact that the ERA 300’s are set as surround means that their main front firing Driver is disabled for music.Would it not be a simple software fix to engage the front firing drivers if the user/owner has selected to listen to music from known music only sources - eg Sonos and Tidal etc.   

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qmaurAvid Contributor I
posted in Home theater
App lags when opening

Hi all,I noticed something odd that might be worth sharing. I never had issues with the new sonos app. My app loads in about a second (at least with recent updates).That said yesterday I started having issues when trying yo stream from tidal. And I also noticed that opening the sonos app took now 10 seconds or more. The problem continued this morning.At that point I realised that the sonos app had a “playlist” in my history, probably because I started a song from there few days ago. So I tried to delete the playlist, so that now my history says “Your recent history will show here once you've played some content”. And bam, now the app is back to start in s second or so, and the problems streaming from tidal are gone.Is it possible that the people running into issues with the sonos app are using it more for streaming music, as opposed to stream from external apps? If you have issues, I wonder if clearing history is something worth trying: it made a massive difference in my case (even tho

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Sotiris C.
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MallymacContributor I
posted in Home theater
Bass disappointing on Beam 2

The bass setting between 0 and +10 results in very little change in intensity. Can this be fixed without buying more Sono equipment. 

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fsumterContributor I
posted in Home theater
LG OLED TV Sonos ARC Ultra Ziggo with Media Box

Hi All,I've installed my new Arc Ultra but I was receiving only stereo PCM.Reading on the internet I found to disable Dolby Atmos on my LG tv etc and use passthrough on my HDMI Arc interface but nothing seemed to work.Contacted Sonos and investigated the issue for quite some time also got higher support involved. End conclusion was to contact LG as it seems that the HDMI Arc interface only seem to support Stereo PCM.As I only have HDMI Arc and not eArc I thought that could have been the problem?To fix this I thought I buy a hdmi to optical connector so I could at least try the optical connection dolby digitial and not dolby atmos.Finally I found the problem: It was the setting on the ZIGGO Media box next, it was set to stereo.I should have tried my chromecast or ip connection on the tv that would have also turned out the issue was not the tv but the Media box. Maybe a bit stupid after all but just wanted to share this, in case someone else is also struggling

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106rallye
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GC3Headliner I
posted in Home theater
Another Firmware and Ace software updates Still No TrueCinema

Took me 3 passes to get all 9 speakers updated to 16.4.4 (build 81.1.58210) firmware.No EQ related settings were reset, thankfully. So far.There's also a software update available for the Ace. No indication that TrueCinema has been activated 👿👿Bottom Line: Not Helpful.

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PabloPaContributor I
asked in Home theater
I want to buy a soundbar, need advice

For several years I have had a pair of play:3s in one room and a pair of play:1s with a sub in another. I would like to connect a soundbar to my TV and add the pair of play:1s and the subwoofer. Which soundbar do you recommend, also taking into account the cost? Will there be any compatibility problems?Thanks!

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