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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 5,935 Topics
  • 30,271 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5935 Topics
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Sola_FideContributor I
asked in Home theater
Line-in not working with Arc

I have a Sonos arc, Sub (Gen3) and two Era 100 speakers configured as a home theater with surround sound.  I bought a third Era 100 speaker only for the purpose of connecting a line-in from my Raspberry Pi so that I can play music from the Pi over to the Sonos home theater, since I cannot connect a line-in directly to one of the surround sound speakers.  However, it still won't work.  The line-in Era 100 speaker plays the music from the Pi but I get a "cannot connect. Try again later" type error message when I try to sync with the home theater.  Please help and thanks!

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5 months ago
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DennisMichael2024Contributor I
asked in Home theater
Dolby MAT

I recently watched “Outer Range” on Prime. Although it says on the banner than it has Dolby Atmos, for some reason it wasn’t showing Atmos on my Sonos App. It was showing PCM. When I turned off the Atmos on my Apple TV, the sound badge changed to Dolby MAT 5.1. I’d never seen that before and I haven’t been able to find much about it. Is that an Atmos codec? I usually get PCM 5.1, Dobly Digital, or Dolby Digital Surround if not Atmos. Anyone know about Dolby MAT?

21351
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5 months ago
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ykaidContributor I
asked in Home theater
Home Theater setup--Sony Reciever a better solution?

I have the following gear:-Sonos Arc, Era 300 (two of them), and the Sonos Sub-Sony VPL-XW5000ES 4K HDR Laser Home Theater Projector-Apple TVAs the members know, b/c the projector lacks eARC, not compatible in terms of audio.I believe the conventional wisdom is to use the “Hd Fury Arcana,” however I’m concerned I’ll lose some sonos audio functionality.I stumbled upon the Sony STR-AN1000 during my research.I know it’s pricey but wondered if this setup is pricey.Thank you to the community!

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Y
5 months ago
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GmjhContributor II
asked in Home theater
new beam old beam question

So I bought a new beam generation 2 yesterday (2 hours for it to connect to the TV and true play doesn't work obviously) I'm going to sell the old beam generation 1 and I've reset it to factory reset. The beam generation one is still showing up however on the Sonos account it was registered to. There doesn't seem to be any way to unregister it. If the new owner sets up this beam isn't it going to think that it's still registered under my account? Thanks very much. I did try googling this but t

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Corry P
5 months ago
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arohokieContributor I
asked in Home theater
No Sound

Our Sonos Beam sound bar suddenly stopped putting out sound/audio. It is connected to our Samsung smart TV via HDMI. It is connected and the TV recognizes it that it’s connected. But no sound. 

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5 months ago
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ModomoknaContributor I
asked in Home theater
Audio settings for Beam gen 2 & PS5

Hi guys, I’m trying to get all my settings right to get best sound for 4K UHDs using ps5.Does it matter if I use LPCM/Dolby/Atmos within ps5 settings? I can’t tell much difference and I’m not sure if there’s one correct option? Atmos was added for games some time ago, can I just use it for blu ray discs too?Within bluray settings I have audio set to bitstream, but again I can’t tell much difference if any when changing audio within ps5.Lastly, am I supposed to be getting TrueHD at all when watching compatible movies? My Sonos app shows Dolby atmos on LPCM/Dolby but does that mean I’m getting THD? Which then adds to my confusion if the ps5 setting matters at all if they all output atmos?On TV I have EARC on and sound set to bypass.    

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5 months ago
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acaseContributor I
asked in Home theater
SONOS surround speakers not working with remote

I have a SONOS Ray with 2 ERA100 speakers. The tv remote (amazon fire stick as well as the tv remote itself) only controls the Ray and not the rear speakers. Anyone know what the issue may be? Terribly disappointed with SONOS support. It is nonexistent. Even the chat is nonexistent - only a bot is available it’s of no help.

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A
5 months ago
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Aaron S.Contributor I
asked in Home theater
Using Era 100 as surround for Arc

I purchased an Arc, Sub, and two Era 100s on June 1, 2024.  I was able to get the Arc and Eras added to my home.  I can play music through the speakers and Arc, and I can get my TV audio coming through the Arc.  When I go to set up the Eras as surround speakers, the app says that the system needs to be restarted.  When I click the restart button, it says to close the app and come back in a few minutes.  I do that, and nothing happens.  When I reopen the app many minutes later, hours later, days later, it doesn’t matter.  It keeps telling me the system needs to be restarted.  It’s the same deal when I try to make the Eras a stereo pair.  I’m stuck in a perpetual loop and am unable to use my system the way it’s intended to be used.I also set up my sub and it says that it needs to be assigned to a room, but when I go to do that, it gets into the same restart loop, so I can’t connect my sub to my system.Please help!

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5 months ago
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RnclappContributor I
asked in Home theater
Dolby Atmos and Artex Ceiling

Considering upgrading Playbar to Arc but I have an Artex ceiling. Will I benefit from Dolby Atmos?

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Stanley_4
5 months ago
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LizzyaContributor I
posted in Home theater
optical audio cable

I have a brand new ray, and I followed the instructions and hooked in the optical audio cable to the back of the ray and into the audio output on my TV. I’ve been try to use the app to have it read that particular thing and it won’t read it, and I can’t therefore set up my, remote control to control the sound. I’ve unhooked and re-hooked it several times and yet I still can’t figure out what else I might need to do to get it to work. Any recommendations would be helpful. I’ve been on hold with the Sonos technical support for an hour now.

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5 months ago
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NorfolkEnchantsContributor II
asked in Home theater
Sonos Arc volume no longer controlled by LG TV volume. How to troubleshoot?

I’ve been using my Sonos Arc, Sub and One SLs just fine for quite a while and now suddenly when I use the volume control on the TV it no longer controls the Sonos system volume. I can still control the Sonos volume manually by using the controls on the Ones, and the volume control on the TV speakers work fine when I take the HDMI out.Any idea how to troubleshoot?

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BhEaN
5 months ago
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BenNewbieContributor I
asked in Home theater
Dolby Atmos

I just setup my system and attempt to play Jack Ryan on Amazon Prime to experience the Dolby Atmos effect, but status remains Digital Plus 5.1My TV model code is Samsung QN65Q60RAFXZC and I have Dolby Atmos compatibility is ON.Appreciate any insight!  

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jgatie
5 months ago
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Looper1902Contributor I
asked in Home theater
Bouncing sound when using era 100 and beam gen 2

I recently bought a Beam gen 2 and one Era 100 to setup in my new apartment. The Beam is, of course, connected to my TV, which is new, with an HDMI cord (earc). The Era 100 is sitting on the otherside of the room and will be uses together with the beam but mostly as a stereo for my vinyl player. Both is connected wireless to the WiFi So to my problem:When playing music with my phone the two speakers works fine together without any disruptions. BUT, when I play music from the TV or using the tv in general, the sound from the Era 100 bounces. It’s like every other sentence or beat is chopped. I have tried restarting both of the speakers, even to manufacturing mode and reinstalling them. The WiFi is good, 250 up 250 down. I have tried placing the Era 100 in different places and rooms, updated both of them, tried disconnecting the Beam and reinstalling it. Tried every soundchannel in the tv (Dolby digital, Dolby digital plus and so on). The last thing I did was going to the store I bought

240
L
5 months ago
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GmjhContributor II
asked in Home theater
New beam old beam question

So I bought a new beam generation 2 yesterday (2 hours for it to connect to the TV and true play doesn't work obviously) I'm going to sell the old beam generation 1 and I've reset it to factory reset. The beam generation one is still showing up however on the Sonos account it was registered to. There doesn't seem to be any way to unregister it. If the new owner sets up this beam isn't it going to think that it's still registered under my account? Thanks very much. Moderator edit: Don’t worry too much about sections - we can and will move topics that are in the wrong place.Moderator edit: Found other post, merged post with question with post with answer

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jgatie
5 months ago
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bpcofnyContributor I
asked in Home theater
Switching between TV speaker and SONOS Beam 2 speaker using voice command

I just bought a Beam 2 to pair with my Sony X900E TV via eArc. I want to watch movie using the Sonos speaker and use the TV speaker for normal TV programs. I wonder if there is a voice command to switch between the speakers smoothly.

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jgatie
5 months ago
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KirkbContributor I
asked in Home theater
control of seperate units

I cannot separate my Amp and ARC in the App. It defaults to the Amp, and if I try to turn off the Amp, the Arc will not play. Always defaults to the Amp 

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K
5 months ago
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Jimbow123Contributor I
asked in Home theater
Sonos does not automatically switch to pcm 5.1 on PS5

I have a very weird problem. Sometimes when i watch youtube on my smart tv and then go back to PS5 some of the sound effects on the PS5 stops working. For example footsteps and swordswings in a video game. And when i look in the app is says "Pcm 2.0" instead of "Pcm 5.1" like it said before switching to youtube.It will not switch automatically like it did before. Weird thing is if i for example watch and dolby atmos 5.1 video on youtube and THEN switch to ps5 the sound works just fine and then app says "Pcm 5.1" again.I have been in contact with sonos support and sent a diagnostic but they couldnt find any problem with the system. And this problem seems to only occur when switching source to PS5. Anyone had a similar problem?

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J
5 months ago
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Stem-CellContributor I
asked in Home theater
Disconnected devices after latest update

After the latest Sonos update (16.1) my rear surrounds and sub mini were disconnected and I cannot get them reconnected and working again (my beam has been unaffected somehow?). Sometimes it finds them and says they're connected but they don't work and then disconnect almost immediately. Sometimes it just will not find them at all. I've tried all the ideas suggested in app, disconnecting the power adapters, rebooting the router etc. I also have tried reinstalling the app and setting up as a new system but nothing seems to solve it. I even tried rolling back to the previous version of the app but it wouldn't let me connect any new devices without updating it! I'm sort of out of ideas now System: 2x One SL rear speakers, sub mini, beam gen1. Connected by eArc to LG B2 TV

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controlav
5 months ago
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Jace70Contributor I
asked in Home theater
sound glitches intermittently

I have a simple system with a Beam G2 and two Era 100’s.Since the latest App update it has been difficult to get the speakers to connect again and when they are working they intermittently cut off and the sound profile changes (sound comes from only the sound-bar and the the rear-speakers and then back again).I also seem to have lost the option of switching to night mode and speach enhancement… 

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5 months ago
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Sticky ArrozContributor I
asked in Home theater
Sound System Setup

I am wondering, what would be the most recomended placement for two(2) gen 3 subwoofers, four(4) era 300 speakers, and the sonos arc. Room is aproximantley 15 x 16.Obviously,  i put the arc under the tv, on a sound bar holder. i beleive the other most recomended option is 2 era 300 on back wall, left and right. I am just perplexed as to where should my other componensts should go as to not cancel out any frequencies and have the best perfermance.My general use is for movies and video games, ocasioanl music also upon the cleaning times.Any help would be awseome. So far on youtube i seen the setup fpr 2 gen 3, but no era 300

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Stanley_4
5 months ago
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MattyMattContributor I
asked in Home theater
Sonos App had “lost” all of my soeakers and cant find them

I have lost all system settings and Sonos system no longer recognizes my speakers.  This seemed to occur with the recent App update 

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D
5 months ago
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Mike HopeContributor I
posted in Home theater
Sonos Beam Gen 2 update to 16.2 failed and is now bricked. How to recover?

I had automated updates enabled and the rest of my system has successfully been upgraded to build 16.2 but the Bean Gen 2 has failed.The Beam Gen 2 is stuck with the alternate flashing Red and White lights which indicate a failed update. I can no longer see the system in the app.I have tried the following without success.Reboot the device Reset to Factory Settings Unplug for 24 hours and reboot| Changed from wireless to direct ethernet connection (via Eero)Anything else I can try? Product support in the UK are offline currently despite being working hours. The system is less than a year old.

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5 months ago
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Grahamk07Contributor I
asked in Home theater
Sonos 5.1 on Kodi

 My Sonos app is showing that everything I play via my External HDD through my android TV is playing in Dolby Digital plus 2.0. I'm positive it used to play 5.1 with video that supported it and I have the speakers. I've enabled pass through on my TV and Kodi and checked a film on Netflix to see if it shows up as Atmos or 5.1 and it does. I'm also using the Arctic Zephyr skin if that causes any issues. Can anyone help?

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5 months ago
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XXXKContributor I
asked in Home theater
Sonos Ray keep blinking white and I can't connect it and even can't reset it.

Hi all sorry I am new and I bought the Sonos Ray,tired to figure out how to connect it for like 3-4hour but it still don’t work.It just keep blinking white light, I tired the reset method but the orange light not even shown up,all it does was blinking white light whatever I have done.The Sonos Ray doesn’t appear on my Sonos apps too. Please help I don’t know what’s going on.

792
buzz
5 months ago
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dleshContributor I
asked in Home theater
Using 4 Era 100 for home system with Arc

I have read many mixed comments on this.  I want to use 2 100s in the front and 2 in the back paired with an Arc.  Ive read you can pair 2 separately but there will be syncing issues for music(we listen to music on youtube as we have triplet 3 year olds).  Is it true there will be syncing issues and I would be better off getting a sub with 2 100’s or should I upgrade to 300’s?  Apologies if these are dumb questions, we are new to Sonos.  Thanks

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Stanley_4
5 months ago
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