network update and something went wrong status

Question

Hello,  I’ve had issues for weeks…I moved from the US overseas- obviously requiring a new network. I finally had a person via chat tell me that I needed to update my Vodafone setting to split the 2.4 and 5G. So now I have the WiFi split. Finally getting some momentum in not having to connect my be via the Ethernet in order for it to be recognized. However, when I go to update the network, to the new 5G, all four products I own appear, and all connect except for the beam. It is recognized, then at the very end of the work flow states something went wrong, please select your product again. I then go to search again, and it doesn’t pop up a second time. If I kill the app. Then the beam pops up and I restart the process each time with the same error message. Any advice?? Thank you in advance

Corry P · Accepted Answer

Hi ​@Liz808Welcome to the Sonos Community!Sorry to hear of the issues you’ve had with getting your Sonos system working on your new network.Please be aware that your Beam isincapableof connecting to 5GHz WiFi - it reserves it’s 5GHz radio for communicating with Subs and Surrounds.. Any attempt to get your Beam to connect to 5GHz WiFi will fail. 2.4GHz must be used for the Beam instead.Your surrounds and Sub will connect to the Beam rather than to the router once configured, so really, your Sonos system just want’s to be on 2.4GHz only.I hope this helps.

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