Home theater

It happens randomly multiple times per day. I have a Samsung TV. It happens no matter which streaming app I use. I have to cycle the tv off and on by holding down the power button. Super annoying and frustrating, especially with little kids whose patience level is non existent. Seen other posts but absolutely no answers.  I am connecting through HDMI and when I toggle the volume it says e-arc. It’s starting to not be worth the frustration even with the sound quality being so high.  does anyone know why this happens. Is it a Samsung thing, a Sonos issue? I am using the hdmi cord provided by sonos. The tv is only a few years old. 

Considering buying the Sonos Arc Ultra. Would like other’s experience with setting up the system. With just the soundbar? Soundbar with two rear, wireless speakers for surround sound?

I am at a loss. I have the BenQ projector with the Sonos Arc Ultra + two surrounds Era 100. First of all the surrounds are really quiet even when I turn them up in the app. Can barely ever hear them even though they are closer to me than the Sonos Arc Ultra. The main issue is that the Arc keeps cutting out and making some static popping noises every few seconds. I tried to play with the sound formats but nothing helps.  Thanks in advance for the help!

Hello. Yesterday during watching a Transformers on SkyShowtime 5.1, no Dolby Atmos, At some moment I heard a loud single crack sound.Could be of course just some quality jump or signal issue.Just wondering, if there is or will be added in the future option, when all the speakers can be tested one by one as now I am bit worried if all is playing as before and was it just glitch or speaker by itself.Tried rewind immediately and wasn't there anymore.Did someone experienced something similar? If does already exist something to test speakers one by one, let me know please :) Just don't ask me to check by putting my ear close to speaker as 9.1.4 speaker... I am not doing it :D Thank you for any respond and have a nice day. :)

Hi. Are these Sonos surround sounds have an equalizer that I can adjust like before?

Bonjour,  je viens d’installer ma beam 2, j’ai l’impression que l’image est en avance sur le son. Surtout sur les service de stream de l’Apple TV (netflix, Apple tv….)télé Philips 55oled854apple tv beam 2 (Arc)une idée?  merci à vous 

I found a solution by getting a cheap universal remote and pairing it to the Sonos soundbar then adding the universal remote to the Apple TV.  the Apple TV then controls the sound. 

I’ve spent a total of about 5 hours on the phone with Sonos tech support with no good results.I’m installing a Sonos home theater for my customer in a room with dimensions of 36’ X 25’ X 18 ‘ ceiling and cement slab floor. Using Arc Ultra, Sub 4 and an Amp for existing hardwired surround sound speakers to be used with their TV.It seems that Sonos has decided that when the Amp is used for surround sound speakers only, that they are going to decided what proportion of the audio signal goes to the Arc and the surround sound speakers. That is  . . . . . there is no individual volume control for each of the surround sound speakers. Now I know there’s a “Level” audio control and a speaker distance control but there is no “individual” “volume” control.My issues is  . . . . my customer has paid almost a thousand dollars for a 125 watt per channel stereo amplifier, which when used to power two stand alone floor standing speakers, will knock your socks off, yet when used

HelloI recently purchased a Sonos Arc Ultra and 2 Era 300s. Everything works very well, but I'm noticing for the second time a problem with the bass on certain Dolby Atmos films. The sound starts skipping when the base level is too high, as if the system is unable to deliver it. It usually cuts out for half a second, but it can be much longer with choppy sound for several seconds. So I'm wondering if the problem comes from the bar or if it's something common when you don't have a subwoofer. I noticed the problem in the films Civil War and Sicario, especially with the helicopters.

Hi, i’ve just updated my Arc including 2 play 1’s which are my surrounds, just 1 of the play 1’s will not update, keeps failing, tried all the obvious, any help appreciated as this is really annoying me as you can imagine.kind regards Jamie.

I recently bought 2 stands for my Sonos One speakers. In order to put the speakers on, I had to unplug them. I rebooted them and they show up in the app. I did the sound test where you move your arm in circles etc to tune it. At the top of System settings it says estimated time 1 minute to tune the speakers with True Play but the time never disappears. I’m using them with a Beam. Any suggestions on next steps in problem solving?

Hi,What's the best way to adapt my coax output from my Tv to the HDMI earc input of the Beam gen2 and still get good sound quality from my soundbar?Any suggestions on the product I should get? Thank you

I am building a master bedroom suite with a small home theater area.  I would like to use in wall speakers and Sonos Amps and a subwoofer for the system.  However, I understand the Sonos Ace headphones will not work with the Sonos Amp.  Is there a plan to upgrade the Sonos Amp in the near future to be compatible with the Ace?  If so, I could proceed as planned and just switch out one of the Amps to the newer model when it becomes available.

I can’t control the volume on the playbar with my Samsung TV RF remote control. The TV is connected to the Playbar with the optical cable. Is it because it can’t be don with a RF remote control or is there anything else to do? Thanks for your help 🙏 Best regards Thomas 

I have the Sonos Arc, 2 Era 300s and 2 Sub Gen 3s. I recently purchased the Sonos Arc Ultra. I have a theater room and a living room. Would you replace the Sonos Arc in the theater room which is connected to the Era 300s and subs with the Arc Ultra, or would you put the arc ultra it in its own room if it isn’t going to be combined with the others. If i replace the Arc with the Arc Ultra, i will simply use the regular arc in the living room by itself

Arc Ultra with 2x 300 ERA surrounds and dual subs. Music is horrible, no bass response on subs and mid range is missing completely. Sounds like an old AM radio. Is this a problem with the app? 

Sounds like this is a design flaw, but my Sonos beam is wall mounted.   the hdmi cable seems lose in the port and therefore the soundbar looses connection.  any fixes?

Can I use am Amp to connect existing in ceiling speakers to my Sonos Arc plus Era 300s? The house we’re in has them already in the den’s ceiling. Where should I place the Amp? How’s the best way to connect and sync everything?

I try to configure my tv remote control with ny sonos ray and it seems to work, message configuration successful, but later it doen t work, I try again and happens the same

Hello everyone! I’m new to the community forum, so sincere apologies if this conversation is being repeated.Jumped on the Sonos band wagon for the Ultra, as in my mind it could only be better than the ARC, even if incremental — so far I’m struggling with the sound, all I’m getting is, very tinny, hollow vocals and lacking any refined mids, they are non existent as far as i’m concerned. It’s all a bit of a incohesive sound combined with Sub Gen3…could this be down to the mini integrated sub robbing some of the lower frequency from the crossover?I have tried all the required configurations as per Sonos, but it’s still coming up short for a £1000 upgrade.Solo, it’s okay-ish, but still very bright, hollow and tinny on the vocals (notable with actors that have deep vocals), it’s not a well rounded sound...two words, “no weight”. This was the very reason I sort to upgrade, for vocal projection on movies, because if there was one fix for the ARC it would

I have just purchased a Sonos Ray. When I set the output of my tv to audio system, trying to adjust the volume the onscreen display increases or decreases the number but the sound level doesn’t change when using my tv remote. What am I not doing?

some years ago one of the bands I follow released their albums with a remaster and it comes in 5.1 surround I want to make the most of my blue ray player here and set it up once in a while to play thesei have an older play bar connected to the tv the blue ray player is attached to then I can add my sub mini and the pair of Play 1’s I have - I assume it would be Playbar - centreSub mini - subwoofer Play 1’s - rear channels am I right in thinking Sonos will just auto adjust the 5.1 surround to meet what it has ? 

Hi, the Era 300s are coming soon and I think I'll connect them as Surround to my Beam 2 and the Sub mini. Only now I have the Era 100s as surround and I'd like to keep them in Stereo. I realized that I have to remove them and then pair them in stereo. And I think I also have to see as if they were in another room otherwise the Era 300s won't go into atmos. How do I do it all? Thanks. Andrea

When streaming movies my playbar audio stutters badly. Turning off/on the power fixes the problem until I pause or change movies.  connected to a Samsung TV through a sourcebox.  no problems with xbox, Nintendo or music.  also no problems on same network connected to my lg tv. 

Hello, First time posting and most recently first time Sonos buyer. I purchased a Sonos Arc Ultra and I am in love with it. Only ever used TV speakers before so this was a very welcomed change.  I have a 30% of coupon that I can use from my neighbor and I am wanting to get a sub 4 or Era 300. I think the era 300 will do me best as the sub in the arc ultra is good enough for now lol in my house. Only problem is that I can't put the speakers behind my couch only to the side of me about 1’ away from the views heads. Is it worth it or just get the sub 4 and forgo the surround for now.  Also I would love to do Best Buy pick up because I am impatient :) but I do not see that option anywhere. not even greyed out. I am in San Diego and they all have what I am looking for in stock. Thanks