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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 5,934 Topics
  • 30,260 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5934 Topics
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PixelsContributor I
asked in Home theater
Arc + era + era will not mute and unmute together when using apple TV remote

Hello - I have the Arc plugged into the ERC hdmi port. The Arc works great by itself with my Apple TV remote with turning volume up and down and muting. I also added two eras to the living room group with the Arc. when I volume up/down and mute/unmute - it only controls the Arc that is plugged in direct to the TV. It doesn’t control the other Era speakers that are in the same living room group. How can I get all of the speakers to volume up/down , mute/unmute together when using my TV remote?

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5 months ago
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Enzo007Contributor I
asked in Home theater
Barre de son SONOS Arc

bonjour,Impossible de connecter ma barre de son SONOS Arc prob de reseau serveur SONOS et l’application. merci de m’aider s’il vous plait.Moderator edit:Google Translate-Good morning,Unable to connect my SONOS Arc prob soundbar to the SONOS server network and the application.please help me.

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5 months ago
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Dolfan_29vContributor I
asked in Home theater
4 surrounding speakers

When will you be able to pair four surrounding speakers to a home theater connected to a tv.

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jgatie
5 months ago
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SpeedyMalContributor I
asked in Home theater
Sync Arc & Port Output via Group

Hi All I have a LG TV connected to the Arc with Era 300 surrounds & sub. This plays Dolby Atmos content very well. However I would like to add my main stereo amp and speakers to the mix because these are a much higher quality than the Arc. So I have a Port connected to the stereo amp and it’s in the same group as the Arc. It plays the same content however there is a timing issue between the port & arc which makes it impractical. I have played with all the sync delay setting on both as well as an added the arc to a wired network to get the benefits of the Sonos private network. Alas, not luck.  Has anyone tried this before. Will it help if I used a Sonos Amp to drive the speakers directly instead instead of the Port + amp. NB, I don’t want to use it as surrounds but as synchronized from stereo speakers playing in sync with the arc while playing atmos (or any other) content.

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5 months ago
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AbbysinianContributor I
asked in Home theater
No sound from TV on Sonos occasionally

Sometimes my Sonos produces no sound from my Samsung TV when I first turn it on. I turn the tv on and off a few times and sometimes that fixes it. Other times, I have to power cycle everything to get Sonos and my tv talking. Why does this happen randomly? Is it a bug or possibly a network issue?

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5 months ago
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Nico57bxlContributor I
asked in Home theater
Problem finding wifi

Hello, I have recently acquired a Sub Mini for my room, wich is already including a Beam and 2 One SLBut when I try to add the Sub on the application, it’s impossible to find the wifi to connect. Every other step is working except this one. I have the possibility to put the wifi name myself, but didn’t work either.I think that I can manage myself with tech, and I truly don’t understand what’s the problem.The wifi is working fine, I tried to put the sub just next to the router, I made sure to have the 2.4 GHz ok.Never had this before, and I quite don’t know what to do. I tried the support, but after one hour waiting for my turn, the support went off… I have heard that the new app is having issues, and I don’t know if maybe this is the problem, of if it is coming from the sub itself ?Thank you for any help.

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5 months ago
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G7JogaContributor III
asked in Home theater
Audio cutting out

Good Morning, wanted some assistance in this as I’m having plenty of client including myself with an issue. I have a Sonos arc, 2 sub gen 3’s and a pair of era 300s . Arc and subs are hardwired to network. All products have been solid on this UniFi network with no issues. I have Sonos arc connected into  the HD fury arcana with its provided hdmi and a hdmi to the tv from the arcana. Finally a hdmi from the arcana to the source which is Apple TV 4K. Tv is a Sony with only arc hence why I am using a arcana to get Dolby atmos which it is. The issue I’m having is the rears are cutting in and out. Now I have client that have this same issue but they have no middle device like I do since I have an older tv. Any idea what it can be? Are other experiencing issues of audio cut out? 

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5 months ago
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ema1806Contributor I
posted in Home theater
lowest volume in 16.1 and reducing bass

I have updated to 16.1 and I have noticed a significant degradation in the bass of the Sonos Arc, and the dialogues feel a bit flat. I have performed Trueplay around 11 times in different ways, but it's the same, nothing changes. Additionally, my maximum volume for 5.1 movies and Atmos was around 65%, now I have to reach 75-80%. For horror movies where there are screams, it distorts the voices, which didn't happen before. For music, I now have to manage it at 80 or 90%, whereas before, 65 to 70% was more than enough; some songs were even too loud at 70%. I have factory reset the Sonos Arc and the Sub Gen 3, disconnected the HDMIs, changed cables and ports, but nothing works. Currently, my setup includes the Sonos Arc, Sonos Sub Gen 3, dual Sonos Era300 as surrounds, and Apple TV. I just spoke to Sonos support today, and they said it's normal, they can't do anything about it. Does anyone else have the same issue? What a disappointment that I can't revert to the previous firmware version

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K
5 months ago
nipponappi
nipponappiContributor I
posted in Home theater
no eARC? PureLink CSC200 is the solution for me!

Hi all,just to let you know if can help, I’m testing the PureLink CSC200 adaptor to have Dolby Atmos on my Sonos Beam2 connected to an old Samsung TV that has only an ARC HDMI port and, using as input a Fire TV 4K, trough the adaptor I can reproduce correctly Dolby Atmos on Netflix and Disney+ at a third of the price of the HD Fury ARCANA. Really fantastic!!! 😁

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nipponappi
5 months ago
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nickfarleyContributor I
asked in Home theater
Surround Sound w/ Turntable

If there is already a solution, please let me know. What I would like to accomplish is this:In my living room, I have a Sonos surround sound system for watching TV and movies, as well as a turntable for when I want to sit down and enjoy some music. The frustrating part is that means I have two redundant systems in my living room, that don’t benefit from each other. For Movies and TV I have a Sonos Beam 2, Mini Sub, and two Sonos Ones as surround. Then, to each side of the Mantle I have the Beam sitting on, I have two Sonos Fives so I can plug in my turntable and enjoy vinyl. Here’s where the frustration comes in, If I want to add the Sub to the Fives, I have to go into the app and disconnect and reconnect the sub, then do that again the next time I want to turn on the TV. It seems logical to me, that Sonos would allow me to add the Sonos Fives as L+R channels, allowing the Beam 2 to focus solely on the center channel dialog, and Atmos signals. This should allow for a greater stereo spe

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5 months ago
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marinheiraAvid Contributor I
posted in Home theater
New app and Sonos Sub Gen 3 phase

Hi all!Still getting used to the new app, and noticed something that is intriguing me:On previous app, if Trueplay was on, Sub Gen 3 phase was grayed out. In the new app , even white Trueplay on, Sub Gen 3 phase is not grayed out and it I possible to set to 0 or 180. Is this working as it is intended and Sonos changed this or is it needed to perform a new Trueplay calibration ?

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Corry P
5 months ago
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VirulentPipContributor I
asked in Home theater
PS5 with Arc + Era 300s + Sub Gen 3

When using “Dolby Atmos” setting on PS5 I get zero audio out of the Era 300s.Tried many settings and nothing. When set to LPCM they get very very quiet audio, but also not what I would consider to be surround audio (footsteps of character playing Stellar Blade)The App says Dolby Atmos so that part works. Any suggestions?Edit - Okay just seen on Reddit - What a shame. “If you are using any Dolby Surround system that has rear speakers as an example, don't set your PS5 to Dolby Atmos when playing Stellar Blade. The sound will only come through the front speakers, without propper surround sound.Set your PS5 to "Linear PCM" and the number of channels you are using. With this you will get propper surround sound.” 

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Gabriel Z
5 months ago
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Jay MeierContributor I
asked in Home theater
SonosNet via my Beam which has a Sub and 2 Ones connected for home theatre

Hi, I’m looking to hardwire my beam in order to utilise the SonosNet solution...will this work if the Beam is part of a home theatre setup?The general page states that a surround sound speaker or sub can’t be used but it wasn’t clear whether that also included the beam.thanks,Jason 

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5 months ago
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GrizzleContributor I
asked in Home theater
Moving from US to UK - need advise on power cables

Hi, I am moving from US to UK, since Arc-Sub-One are all dual voltage do I just need a plug converter or need to change th power cable? Appreciate any inputs!! Cheera

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5 months ago
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PatrickWHContributor I
asked in Home theater
what is the best HDMI switch to connect to Beam gen 2

Hi, I’m looking for a switch to select between inputs from a TV, (new) and an old hifi system.  I’ve got an analog to digital converter for the hifi system and using its optical output can connect it to the Sonos Beam gen 2. Likewise I can connect the tv to the Sonos Beam but I’d like a switch to avoid having to unplug the hdmi cable every time I change the source. What is the best switch solution for me?  Thank you. 

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5 months ago
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Dsbubba22Contributor I
asked in Home theater
Samsung Tv, sonos arc, android phone and google cast

If i link my sonos arc to a new samsung tv and then use google cast from my android to the tv...will the sound come out through the arc.

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5 months ago
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JakebomContributor I
asked in Home theater
Sonos ARC for large great room

I am looking to buy a Sonos Arc for my large great room. It’s 18.4’ x 19’ with the open dining room behind (11’ x 19’) and open kitchen to right side (29.4’ x 18’). All together the space is very large but the couch is in the great room space. I plan to have rear Origin Acoustics (D81) in ceiling for rear surround. I also plan to buy the Sonos subwoofer. Thoughts on this setup?  

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5 months ago
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SB16Contributor I
posted in Home theater
Feature Request: Multi Channel Stereo

Hi. I used to have a Denon/B&W setup, and mostly used “Multi Channel Stereo” setting (stereo output in front and back speakers). I have Arc, 2x One and Sub. To achieve the same with Sonos, I have to :1. Setup the two back speakers (One) as stereo pair2. Start audio output from TV (ARC)3. Add them to the TV-outputIt would have been nice to be able to choose if the setup should be bundled as surround or multi-channel-stereo.

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5 months ago
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manyfacetsContributor II
asked in Home theater
Has anyone upgraded their playbar to any of the new sonos soundbars?

Hello,I started my sonos system 18 years ago in 2006.  I use all connects and connects amps with the exception of the playbar and sub (both gen 1).  The playbar is in my masterbedroom and gets used for whole house audio but primarily for bedtime tv viewing of local news.  Over the years on other bedroom tv’s I’ve tried other soundbars: Polk; Denon; Yamaha; Sony etc and all were returned because I couldn’t hear dialog at low volumes.  My wife would yell to turn it down even on the lowest setting and any lower settting literally turned the volume completely off.  The Sonos playbar is the only soundbar I’ve owned were I could hear dialog without pissing her off.  As I upgrade my system, I can get a 30% discount on the arc with all the upgrade codes sonos is giving me.  So my question is, has anyone gone from the original playbar to any of the new Sonos soundbars and were there any negatives to the sound quality?  My experience is newer isn’t always better.  Thanks all, I appreciate your f

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Pools-3015
5 months ago
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Sean_iusContributor I
asked in Home theater
Xbox Series S Doesn't Like Sonos Beam (Gen 2) and is Now Causing Live TV to be PCM

Hi all. I hope you don't mind me asking for some help. I've seen some posts but can't seem to solve my issue.I have a TCL 50RP620K Roku TV with a Nintendo Switch and Xbox Series S connected. I previously had a Sonos Ray and two Ones as surrounds with this setup and all worked perfectly.I recently upgraded to a Beam (Gen 2) again with the Ones as surrounds. This meant moving around my connections so the Beam could take HDMI1 which is the only one with ARC.The Switch works as normal. However, this created a lag with the Xbox. I couldn't play anything as the lag was affecting the control of the game. From checking connections and settings, and moving the Beam to another HDMI input, I discovered that when the Beam was disconnected, the Xbox went back to normal. I was able to solve the Xbox issue by selecting "Passthrough" instead of "Auto" under "Digital output format" from my TV's audio settings.However, with this selected, audio for live TV is now coming up as PCM where this was previous

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controlav
5 months ago
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WrnhfxContributor I
asked in Home theater
voice assistant set-up

Hi,My beam gen2 is connected to my WiFi and I am playing music too it now but when I try and add any voice assistant, it doesn't matter which one,  all I get is 'there was a problem connecting to your device' message.  I have tried all the usual things, reboot router and so on, but the device is obviously connected as I'm playing music and can see it within the Sonos app.I'm out of ideas 

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5 months ago
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coolelephant1Contributor I
asked in Home theater
Switching between SURROUND and STEREO

I recently purchased a SONOS BEAM and an IKEA SYMFONISK.I was able to set up the SYMFONISK as surround speakers for the BEAM.However, I would like to use the infonisks as stereo speakers and not play the BEAM when I am playing music, and only revert to the surround system when watching movies etc.Is it possible to set this up?

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jgatie
5 months ago
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flowynnContributor I
asked in Home theater
Beam (Gen 2) suddenly disappears from the Sonos app after clicking Done at the end of initial setup

I have purchased two Beam (Gen 2) speakers from the same store and same palate lot. Both complete the setup process connecting to the 2.4 GHz WiFi band before returning an error 1101 when attempting to update the firmware after which the setup completes with a tone but the speaker disappears from the Sonos app upon clicking Done. I confirmed each was connected to my WiFi network and was pingable.  I tried connecting to an existing system and each time the Sonos app found the speaker and connected before immediately disconnecting again. I tried the same thing with the speaker connected via Ethernet with the same result. I factory reset each speaker, reset the Sonos app and started setup again with the speaker connected via Ethernet but it still failed. I even tried deleting my new Sonos account, creating a new one, factory resetting the speaker and starting all over again with no success. My only conclusion is that I bought two speakers from a bad lot where the initial failed firmware t

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5 months ago
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endless_chromecast_problemsContributor I
asked in Home theater
Surround sound issues with Chromecast with Google TV 4K

I have a Chromecast with Google TV (4K) that works as a streaming device when using the internal TV speakers. For our preferred audio, we have a full SONOS surround sound system (SONOS Arc soundbar, Sub Gen 3 subwoofer, 2x Era 100 rear speakers) that works perfectly with any regular streaming of music etc. from phones. However, it will often not work at all with the Chromecast. Despite all speakers being installed and paired properly, the Chromecast will instead often use the TV's internal speakers. There are times that yes, the whole system works as desired. Other times it won't work, and I will then unplug the Chromecast, leave it 30 seconds, then plug it back in and the problem has gone away temporarily (sometimes having to repeat a couple of times). This is a VERY frustrating problem to be facing in 2024, especially when needing to try to unplug from a slim wall-mounted TV and plug back in. I do believe that this is a Chromecast problem rather than a SONOS problem: there are enough

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5 months ago
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MorepwrContributor I
asked in Home theater
Sonos Arc soundbar app

Having trouble connecting the Sonos app to an Asus xp4 mesh router. Arc soundbar connects to wifi, but the app will say Arc is connected, and then the Arc soundbar does not show on app. Tried iphone and 3 different ipads. Rebooted router many times. Restarted speaker as new many times. Hardwired soundbar to router. Speaker will play through tv, but cannot be controlled without the app. Called Sonos and they said the router (might) not be supported. Anyone else having this problem?

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5 months ago
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