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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,255 Topics
  • 32,111 Replies
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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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6255 Topics
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LowtechContributor I
asked in Home theater
Sonos Arc wont stay connected to Samsung Q-LED TV

I see similar questions have been posted int the past but I dont see any actual solution?  My system worked perfectly fine for a couple of weeks then, my devises struggle to reconginze each other, the TV always disconnects from the Arc after powering down.My setup:Samsung Q-LED TVSonos ARC and SubApple TVI’ve confirmed:ANynet is onHDMI e-ARC on on autoIve tried:Completey resetting both devises and setting up again (without any other devise connected)tried the (NON e-ARC) HDMI slotSpent hours on the phone with Sonos and Samsung supportInstalling a CEC blocker on the Apple TV line Would really appreciate any solutions to this super frustrating issue 

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4 months ago
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dipzhitContributor II
asked in Home theater
microphone disabled by default for Sonos home theatre speakers

I only noticed this after updating the Sonos iOS app, but it could have been a problem prior to the update. The microphone for Beam and One are disabled by default, and i lost the ability to turn it back on. I understand that speakers setup as surround speaker pairs will need to have their microphones turned off. But I don’t know what’s causing Beam to lose its microphone as well. No wonder I’m not able to add Sonos Voice Control to Beam! Another thing I noticed is that Network is shown as “Unavailable” for my One and One SL, which were setup as a surround speaker pair.  My questions are:What’s causing the microphone to disable on my Beam and is there a fix for that?  What’s causing the network for my surround speakers to show as “Unavailable”? Is it a problem, and if it is, is there a fix for that as well?Surround sound seems to still work. Will attempt to retune trueplay and see what comes up.  I should note that Sonos Voice Control was working prior to iOS app update, which would in

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4 months ago
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Remco77Contributor I
asked in Home theater
Beam Gen2 stopped working, and won't reset / no leds

Hi,Yesterday after turning off the television and nothing else playing, the Beam Gen2 started making crackling sounds. I powered off & on, and immediately the crackling resumed even though nothing was playing. I also noticed there was no LED when powering the Beam on.I left it powered off overnight, and this morning I have tried connecting it again. No LED, no nothing (also no crackling). I have attempted factory reset a couple times, but there is no LED at all when I connect the power.I don't see the speaker in the Airlplay device list, and the Sonos app also is not seeing the Beam anymore.Did it somehow die? Any suggestions what I else could do to fix it?

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4 months ago
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Ger-KilenveienContributor I
asked in Home theater
Connection between Beam and LG tv

I have had a Sonos system for several years and it has worked without problems. However, more recently I experience frequent short time loss of the tv sound. It will usually come back automatically after 5-10 secs but sometimes I need to use the tv volume control. Any suggestions to solve this? My Sonos Beam is coupled to my LG tv (LG47LA740V) through a HDMI Arc cable.

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4 months ago
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NotThePainterContributor I
asked in Home theater
No rear channel sound with stereo input

Hello, I have what seems to be a common complaint, no rear channel sound when playing stereo (not Spatial Audio or Dolby Atmos audio) Here’s two previous questions.  My system is: Apple TV LG OLED screen Sonos ARC Sonos Sub3 2 Sonos Era 100 for the rear channelThe system works wonderfully for movies and Spatial Audio from the Apple TV. When I AirPlay from my iPhone to the Sonos it also works wonderfully, giving me “fake” surround sound on the rear channels.What we want is rear channel sound when playing stereo music from the Apple TV.The surround setting is “Full” not Ambient, turning this on and off doesn’t affect the sound all.Note, following the tip in the first question I can get rear channel music by turning the “TV Level” slider to max. This really isn’t a solution since spatial audio is now wrong, it is just plain stereo sound.Thanks!      

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4 months ago
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leoleoleoContributor I
asked in Home theater
Sonos Arc Error 30 and error 1000 update error

Since Friday 6th a new update has been available for the Sonos Arc but it always fails with the error code 30 or 1000I am located in Japan and other customers from Japan seem to experience the same thing for one week without any result.Support is not helpful and I tried everything from other topics and support pageshttps://en.community.sonos.com/topic/show?tid=6897049&fid=229129https://support.sonos.com/article/error-30-when-updating-sonos# I can not update my Sonos Arc, and so I can not link back by surround speakers.Sonos support is terrible and it is a shame that simple thing as updating a device should be seamless. 

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4 months ago
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SkowerContributor I
asked in Home theater
4k movie player

I have been playing my 4k movies on my Xbox series x and it skips on a lot of movies. So a few months ago I got a 4k standalone player and it was amazing working through the sonos sound system, then I played a movie DTS and sound was terrible. Even though the picture skips on the Xbox the sound is great for all movies, this includes DTS. Does anyone have a 4k player and do they have issues with DTS going to 2.0 channels?

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4 months ago
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KiliboyContributor I
asked in Home theater
arc not connecting to my wifi network

My arc,sub and two era 300s worked fine together. When the new app came out it keep my two 300s on my wifi and put my arc and sub onto my guest network. The arc and sub worked fine together but i couldnt connect my two 300s cause they cant connect to a guest network. I tried to move everyhing to my normal network but now my arc cant connect to my network. Anyone know how to fix this? 

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4 months ago
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Roberto-cfcContributor I
asked in Home theater
Compatibility

I have 2 era 100 and a sub mini, someone is selling me a arc sl but i couldnt find if its compatible with the other products that i already have, i want a surround experience, can anyone tell me if i can pair all of these products?

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4 months ago
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RogerJPTrending Lyricist I
asked in Home theater
IR remote volume control inconsistency of soundbar

I have a sound bar which I typically leave tuned to Classic FM on TuneIn. When done for the day I stop the stream with the power button on the bar. When I press the button again, it starts. I have an IR remote control from an old TV and have it linked to the Sonos sound bar. When the stream is streaming, I can turn the volume up and down at will with the remote. When the stream is stopped, I get weird IR behaviour. Volume down works, but volume up does not. I say either both should work or neither. Anyone else frustrated by this anomaly?NB This is related to an old topic - see link below. I was frustrated big time by that. They seem to have half fixed it. 

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4 months ago
melvimbe
melvimbe
posted in Home theater
Arc 2 Speculation

https://www.techradar.com/televisions/soundbars/why-the-sonos-arc-2-is-my-most-anticipated-tv-upgrade-of-2024 I ran across this article and thought it was interesting.  I am generally skeptical that an Arc 2 will come out any time soon, but the projected features are interested, and perhaps worthy of a discussion.1 - wireless content.   I think this is a bit more complex that the author states.  Not only does the TV or projector need to send the audio data (and control) wirelessly to soundbar, but it would need to have in built in controls over the timing to make sure audio and video are in sync.  An HDMI dongle might be able to do this, but it would have to be on the source side, meaning you can’t use your smart TV apps for it, meaning you’ve still got to have wires.I tend to think wireless content is overrated anyway.  The TV and the soundbar both need power cords, and I don’t think 2 cords is significantly better over 3.2- smaller size.  I am not bothered by the Arc size.  If your T

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4 months ago
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cesar_cheContributor I
asked in Home theater
Cant play Airplay with Apple TV

Hi, I can't play any app (YouTube, Spotify, Apple Music) with Air play 2 in My Apple TV.I can do with My iPhone but no with My Apple TV. Just sound 1 second and stop.Does anybody Knows how to fix it?

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controlav
4 months ago
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ArthurGContributor II
asked in Home theater
Beam Gen' 1 will not power up.

My Generation 1 Beam stopped powering up, can it be repaired?It turned itself off while in use.

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Stanley_4
4 months ago
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CanchContributor I
asked in Home theater
Second sub3 transferring between arc and amp

I currently have a TV setup with one arc and one sub gen3.  I also have a Sonos amp connected to 2 outdoor Sonos speakers.  I would like to purchase a second gen3 amp and connect to the arc.  Occasionally removing from arc and connecting to amp to have a woofer outdoors with the two outdoor speakers.  Can this be toggled quickly or does the migration from arc to amp take a long time?

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4 months ago
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Boutsik
posted in Home theater
Surround Speakers DISAPPEAR AND WON’t CONNECT

Surround speakers stop connecting.  They sometimes show up  on the APP but still  not working.This happens all the time. I restart the router and SOMETIMES that helps, but now, after doing that still nothing.  I’m at a loss. I”VE UNPLUGGED/PLUGGED/RESTARTED/TURNED OFF ROUTER/TURNED ON ROUTER.  NOTHING. This is expensive stuff and IT SHOULD JUST F****** WORKModerator Note: Modified in accordance with the Community Code of Conduct.

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Stanley_4
4 months ago
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Anurag DeolContributor I
asked in Home theater
home theatre

My arc bar and sub (gen 3) won’t connect to the new app

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4 months ago
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Tate3Contributor I
asked in Home theater
Voice Assist

How do I turn off voice assist from my Sonos Beam? It's so annoying! I don't need to be told what I'm doing each operation I conduct including volume!!!

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4 months ago
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PaulyAusContributor I
asked in Home theater
Sonos Arc extremely poor dialogue levels VS Music and Action

Hi - other SONOS ARC owners have posted this issue previously but it did not reach a resolution so I am reposting.  I’ve just purchased a Sonos ARC and I’m having to constantly adjust the volume level up and down to compensate for the extremely low levels for dialogue vs action / music.  The dialogue levels are extremely low in any movie compared to action and music.  I am using the ARC with a Samsung 55 inch 2019 model.I have set night mode and speech enhancement on.  Still getting the same issue.  There appears to be no further adjustment / modes in the SONOS app to adjust dialogue to music / action balance other than reducing SubWoofer level.  DEAR SONOS team - surely this is a software setup issue which is resolvable?  Please let me know - really don’t want to send it back!! Quite bummed!  Love my Sub, Play 5 Gen 2 and Gen 1 and Play 3.  Thanks in advance for your timely solution to this issue.  

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4 months ago
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KieronQuinContributor I
asked in Home theater
Intermittent audio drops from TV

So, last night (17 July 24) experienced intermittent audio dropping whist listening to TV audio on our Playbar. No changes to the setup at all. This issue just started to manifest itself. TV connected by optical. No TV software update. No previous issues observed at all. Will look to disconnect, clean and check optical later. Noted in Sonos App that the status of the Playbar changes from TV to no input. Anyone else experiencing this?Thanks. Kieron

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4 months ago
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ABS547Contributor I
asked in Home theater
volume control not working

I’m using a Samsung television with smart hub, Apple TV and Sonos Beam. My connection is through HDMI and for some reason neither my Samsung television remote nor Apple TV remote can adjust the volume on the Sonos beam. This recently occurred and I cannot figure out how to fix it.

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Airgetlam
4 months ago
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gjc1000Contributor I
asked in Home theater
Arc stops working with TV , was working fine

My Sonos Arc has been working fine the last weeks but a few days ago the audio from TV stopped working? Seems like the Audio Return Channel function just stopped?I still see the wallpaper from Sonos when I choose the HDMI - ARC source on the TV, but no audio. I have tried all the regular stuff like unplugging the HDMI, cutting power and fiddled around in the TV settings.TV: LG 65UH7700Sonos Arc+subnothing else attached to the TVThis seems to be a similar issue that many people have, but I have found no definitive fix. Any ideas?

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4 months ago
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EtobossContributor I
asked in Home theater
sonos sound bar crackle only when through tv.

Hi I have a Sonos playbar, have owned since new for about 7 years. Been working fine but since we bought a new tv. It’s a Sony oled. It crackles like static every few mins but it only does this if playing/watching something through the tv/sky. Doesn’t have any sound problems if we play music directly through the soundbar. Any info on how to fix? Thanks 

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4 months ago
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WWFRContributor I
asked in Home theater
Beam stops playing after ~ 1 minute

Hello,Since this week my Beam will only play for ~ 1 minute and cut out. This independent if playing from TV (HDMI) or music via the app. I tried everything but no luck:changed Sonosnet channels changed ethernet cable and connect to different ports cable play instead of beam rebooting (everything...router, sonos equipment, etc) disconnect DECT phone fixed IP or DHCP disconnecting tv and hdmi, beam also stops playing after ~ 1 minute with music only remove the 2 Play 3 from hometheatre set-up (these play fine as standalone, beam as standalone does not) moved beam to another roomYou name it, I guess I tried it….I see there was an update 7/22/2024, coincidence ?Please help me, what can I still do ?

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4 months ago
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Couz23Contributor I
asked in Home theater
Recommended network connections

I have 1 SonosBeam (Gen2) and 2 SonosOne for surround. What is the recommended way to connect them to the network?Is it better to connect them to Wifi 2.4 GHz? or Wifi 5 GHz? (devices are close to the internet box)Is it best to connect the Beam to Ethernet?When I connect Beam to Ethernet, I can see that it is used as a Network switch with the other Sonos devices connect to Wifi. I am not sure if it is the best way to use it or not.Thank you

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4 months ago
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FlohrdContributor I
asked in Home theater
Combing 2 systems

I made the mistake of setting up my soundbar by it self and then re setting my sound bar, speakers, and sub up in my basement. My problem is that the sound bar is on one system and the rear speakers and sub are on another. Everytime I want the full surround sound I have to open the app and turn the rear speakers on. On help would be appreciated on how to get them all on one system

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Airgetlam
4 months ago
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