I have an Arc and two Era 100’s that are set up as surrounds in my living room. When I stream music everything works fine. However when I watch a show, movie, or anything besides music the main audio switches from the arc to the right Era 100. The left Era 100 plays no sound. I’ve tried resetting my comcast device, removing the 100’s as surrounds, resetting them and adding back into my system. I’ve tried calling customer support and both times they have me do the same things over and over again and nothing changes. Does anyone know what is causing this problem or do I just have a bad speaker?
Answered
Era 100 surrounds issue
Best answer by Corry P
Hi
Welcome to the Sonos Community!
I am sorry to hear of this issue you are having with one surround speaker not playing - it sounds most annoying!
I can only recommend that you get in touch with our technical support team to continue troubleshooting - if they cannot fix it, they will escalate the case to a higher level of support for you, and if they cannot fix it either, I’m sure they’d look into replacement options for you.
I hope this helps.
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I also want to add that my arc is hard wired but is also WiFi enabled. Both Era 100’s will play normal surround sound when I’m hovering over a movie or show on Netflix and it’s playing a preview. As soon as I play that show/movie however it will switch to the main sound coming out of the right surround.
+6Welcome to the Sonos nightmare.
Ever feel like you’ve made a bad choice? I did, having spent thousands...
I assume that the ARC is connected to the TV via an HDMI cable. Which model TV are you using? If you remove the surrounds, then re-add them, but reverse the left and right assignment when you add them back, what happens?
Welcome to the Sonos nightmare.
Ever feel like you’ve made a bad choice? I did, having spent thousands...
Ever feel like you’re just an angry person, wandering aimlessly around the forum, shaking your fist at clouds…
+19Hi
Welcome to the Sonos Community!
I am sorry to hear of this issue you are having with one surround speaker not playing - it sounds most annoying!
I can only recommend that you get in touch with our technical support team to continue troubleshooting - if they cannot fix it, they will escalate the case to a higher level of support for you, and if they cannot fix it either, I’m sure they’d look into replacement options for you.
I hope this helps.
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