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Hello there,

I have an issue with my Sonos setup (or i think it maybe a Sonos related problem).

I have a 5.1 setup, Beam gen 2, 2 ones and a sub mini connected to my Samsung TV. I use Netflix and Viaplay to watch movies. Recently I have noticed that when playing movies in Viaplay it only ouputs 2.0 so no bass and no surround (it has worked before we had a power outage). The info states that the output audio is Dolby Audio, doesn’t specify 5.1 or 2.0. But there are some movies that are new so i assume the are in 5.1 format. Jumping directly to Netflix without shutting down the tv or Sonos system, everything works fine, Dolby Atmos, Dolby 5.1 etc.

I read in another forum that this could be a Viaplay issue but then again in other forum that this is definetly a Sonos issue. On the TV i have audio output to Auto, tried the different options but no luck.
What could cause this issue? I though that Sonos upscales to 5.1 or at least to 2.1? When watching movies in Viaplay i don’t even have bass from the sub.

Any ideas? 
Thanks in advance!

-O

No, Sonos plays what it is handed by the connection from the TV, there is no ‘upscaling’ done.

If the Sonos is working when receiving a 5.1 signal from any source, but not when using Viaplay (which I’m not familiar with), the issue is with what Viaplay is providing the TV to pass to the Sonos. Sonos has no idea what  the source is, other than the TV set handing it a signal. 

If there was a power cut, your tv may have reset. Make sure it’s up-to-date. What Audio Out options do you have? 

Hi,

thanks for the answer guys! I seems that the viaplay app had a bug and couldn’t output 5.1..so after an update the problem was solved!

 

-O

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