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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,241 Topics
  • 32,045 Replies
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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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6241 Topics
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anonymousazTrending Lyricist I
posted in Home theater
Xbox Series X settings

New Sonos Arc owner here. I’ve no idea what the Xbox Series X(or my TV-Vizio P75-C1) audio settings should be. It’s set up/connected to my TV fine(HDMI-arc), but no idea for optimizations. Any advice welcome...

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Airgetlam
4 years ago
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mickeaContributor I
posted in Home theater
Beam and Sub connected but no sound from Sub

Hi, I have a Beam set up and working through ARC on LG TV - set up a new Sub (3) today and while it’s connected (solid white light) and linked to the Beam in the same room - no noise is coming out.Have installed and deleted a few times, reset router a few times - not sure what it could be - any help would be appreciated! Diagnostic code 542593696 - thanks!

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Rowena B.
4 years ago
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FBG DerbyContributor I
posted in Home theater
Multiple rooms with multiple devices

I have an Arc connected to 1 Samsung TV in the living room. I have added a 2nd TV to bedroom. So far it is only TV speakers.  I would like to add a sound bar the the bedroom TV and add a speaker to a small 12x12 sitting area.  My goal is for each to be in the play the same music, but the 2 TVs be independent when watching TV.  I also am looking to connect a turntable and CD player fro music. I have a mesh wireless network.

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F
4 years ago
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HateSomosContributor I
posted in Home theater
More set up trouble

I’ve got a new router and lost all my Sonos connections. Message says “Your Beam has been added but may not appear in the System tab. If so, unplug the power cord and plug it back in to finish set up from the System tab.”  I’ve done so, and it doesn’t work. I’ve tried to factory reset several times - doesn’t help.  Tried with a friend’s android device instead of my iPhone- no luck. Tried plugging it into my router directly, and that worked, but when I unplugged it and moved it to its proper location - same problem.   Having the same problem with a Play:1  

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4 years ago
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alexfirth91Contributor I
asked in Home theater
Play 3 position for surround

I haven’t seen a definitive answer, so I was wondering does the Play 3 for surrounds allow horizontal placement, or does it require vertical? I’m setting up stands for a living room, so I want the correct info before finishing installation. 

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Airgetlam
4 years ago
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c.wanjaContributor I
posted in Home theater
Sonos not reconnecting

Is there a current bug or issue in the firmware / OS that does not allow non-wired devices to reconnect after a network outage without a power cycle? This has never been the case and I am seeing it with both older Play:1s and new One SLs as well as a Five. 

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Stanley_4
4 years ago
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Iain17UkContributor I
asked in Home theater
Beam wifi connectivity

My Sonos beam bar worked perfectly for 3 months (predominantly being used to play music from my iPhone via the home WiFi network). Over the last few weeks my Sonos is not available to stream my music through, unless I turn my router on and off again. Every time I turn my router on / off I can use the Beam again, but only once, then when I go to use it again it is not available to connect to. If I go into the Sonos app, I get an error message saying “unable to connect to Sonos”, until I turn the router on / off again! any ideas for W fix very welcome!     

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Paul A
4 years ago
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JammyjaseContributor II
asked in Home theater
using trueplay in odd shaped room.

hi all.  i have recently purchased a sonos arc soundbar to play dolby atmos on.  my room is one of those that years ago used to be a seperate sitting room and dining room which someone in the past has had converted into one room.  this means my tv on the wall and soundbar underneath are central to old living room but not to overall room and there is a large area to the left (as you look at tv) of the soundbar compared to the right.  my question is when using trueplay do i walk around the whole room or just the area i am watching the tv/soundbar from. i hope this makes sense thanks

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Simon B
4 years ago
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LucaelyContributor I
asked in Home theater
Surround doesn’t connect to Arc

I’have a problem. Today the sonos one (Used as surround speaker in the home theater system) doesn’t work. I can’t connect them anymore to the system!! When i use the app and select “configure” surround (in the arc+sub system), it doesn’t see anymore the surround!!who can Help me?? thanks

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UKMedia
4 years ago
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mdg33kContributor I
posted in Home theater
Sonos Arc with Sonos Amp Configured as front TV speakers

My original setup was two Sonos Amps, one configured as Front TV speakers and the other as Rear Surrounds.Yesterday I bought the Sonos Arc and wanted to keep the original configuration the same but add the Sonos Arc so I would get a better listening experience with more audio coming from the center. Unfortunately, I haven’t been able to find a way to configure it that way.I tried removing all components from the system and started from scratch. If I add the Sonos Arc first, the only option is to add one of the Sonos Amps as surrounds. There is no option to configure it as front TV speakers. If I add the Sonos Amp first, I can configure it as front TV speakers but then I can’t add the Sonos Arc to the system.Why do I care if the Sonos Arc provides great audio up front that actually gives me the left and right like the Sonos Amp does? For me the answer is simple. If I use the Arc for the front and configure the Amp for rear surrounds, the subwoofer output of the Amp is disabled and there

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4 years ago
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TimmyTidyTrooperContributor I
asked in Home theater
Warranty/Guarantee Registration

I have set up a Sonos Beam speaker and wondering how I register it to validate the Warranty/Guarantee?

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UKMedia
4 years ago
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kirrg001Contributor I
posted in Home theater
What happened to the Sub?

After the last sonos s2 update, my sub is suuuper intense - even when setting the sub to -2 or so. Who else is experiencing this? Thanks:)

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K
4 years ago
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kazza789Contributor I
posted in Home theater
Connect:Amp as surround for beam without wired connection to router

I have a Beam connected to my TV and wanted to use a Connect:Amp to connect some speakers in the roof as surround sound. The Sonos support website says:https://support.sonos.com/s/article/2237?language=en_US Your home theater speaker and Connect:Amp must be wired in one of the following configurations:Both the Sonos home theater speaker and Connect:Amp are wired to the router with an Ethernet cable.   The Sonos home theater speaker is wired to the Connect:Amp with an Ethernet cable and another Sonos product is wired to the router. I have a Boost plugged into my router and everything is in Boost mode (wm 0). I connected the Connect:Amp to the Beam with an ethernet cable. When I try to set the Amp as surround sound in the app it says Both Beam and Connect:Amp must be connected to the router with an Ethernet cable I called the support number, and they also told me that either both have to be connected to the router, or one of the Connect:Amp or the Beam must be connected. It’s not ok to h

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J
4 years ago
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sskassamContributor II
posted in Home theater
Sub continually stops working

Hi all--I’ve got Sonos all throughout my home. 9 Play Ones, 2 Subs, and a Playbar in total. Overall everything works perfectly well, except for my “Living Room”. In that room, I’ve got 2 Sonos Ones and a Sub. I’ve noticed that it sounds very tinny and lacks bass when I play music. I check the app, and there are no issues. However, the Sub is not playing! Here are the things I’ve tried:Remove the Sub through the app, then re-add it via the app. This generally works but I have to do this every single time I start playing anything to “Living Room” Un-plug it for 10 seconds and plug it back in. Sometimes this makes the Sub start working too. Un-plug it and press the join button while plugging back in, and re-adding it as a new speaker to “Living Room”. This takes 5-10 minutes but seems to work until the next time I play music Called customer support. She ran a diagnostic and said it shows that the speaker is playing, when it is definitely not. It’s quite obvious when the Sub is playing, as

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Airgetlam
4 years ago
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Rich McNabbContributor I
asked in Home theater
Speakers drop out while listening to Spotify and/or one of the pairs stops working temporarily

Hi Team,We recently bought a new house and decide to put speakers throughout the house since we are working from home more these days.We have a Boost plugged directly into the router for improved wi-fi range and also have the Arc plugged into the router (via network cables and ports)Diagnostic - 1804714482Any help would be awesome :)- Rich

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Ken_Griffiths
4 years ago
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Kdg2198Contributor I
asked in Home theater
Sonos Beam vocals and high pitches distorted

Been looking at different threads but did not see any difinitve answers. I am using audio optical out since I have an older TV. I have tried with Trueplay on and off, different EQ settings and I have tried a factory reset already. I sent a diagnostic while it was occuring, confirmation number: 1226177640.If there is a thread that has a solution to this problem please let me know.

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Rowena B.
4 years ago
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SlashformayorContributor I
asked in Home theater
Sonos SL losing connection

So, i bit the bullet and replaced by Sony N7200W for this wireless Sonos setup during the Black Friday event. Sub is still on back order, but i have the ARC and 2x ONE SL’s.I cannot tell you how unbelievably annoyed i am at spending what i have on this Sonos setup, only to have nothing but problems since day one! I want to get the rant out of the way;The app is just trash.The cable length for the SL’s is too short, i mean they are supposed to be surrounds, who the hell has sockets underneath their sofa?!ARC has no HDMI output other than a 1080p screensaver? For £800 i am absolutely blown away that this cannot output anything other than a screensaver, and actually if i had been aware of this then i most likely would have not bought it!Pairing these units is a bloody nightmare! Let me ask who the hell thought it was ideal to require the connect button on the back of the speaker to be held in while the power is cut in order to reset them? Surely just holding the connect button in for 10 s

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N
4 years ago
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JohnDepContributor I
posted in Home theater
Trying to set up 8 Sonos One SL speakers for our Shop

Hello all!I am very new here. My boss tasked me with replacing our old wired speaker system from our old building to a new audio system when we moved into our new building.Sonos seemed like the only choice to have speaker that had the power, utilized wifi, and could all be controlled from one device.Here I am, sitting on $1k of speakers cluttering my desk and my boss is wondering why it is taking so long lol.So, I have tried setting them up through the app and I get to the part where I am supposed to connect the speaker to the wifi. The app says that the product was added, but I might have to re-open the app or unplug/plug in the speaker to see it in my “System”. I have tried this many times and the “System” option remains light grey with no products appearing for use on the app.I think there might be an issue with the speakers not actually connecting to the wifi but it says that it does. Unfortunately, I work in the office with 15 other people, so I can’t go around resetting the route

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J
4 years ago
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lehiartContributor I
posted in Home theater
Sonos Sub (Gen 3) - sound is very low

I just  bought the Gen3 Sub but im dissapointed, the volume is too low i cannot hear anything,I need to put the ear on the side to barely hear a sound, already did all the reset/deleting and EQ related, but nothing works. Edit: It’s connected to a beam + 2 SL

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A
4 years ago
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LakeHouseJerryContributor I
posted in Home theater
Problem pairing a One with a One SL

I’ve been pulling my hair out trying to get these to stereo pair.  Have reset them, have renamed them, have reinstalled my app several times.  Nothing works.  :(I have a One and a One SL.  When I’m in the system and try to pair them it seems to be going ok...until it gets to where one speaker makes a sound and I get the prompt:Facing the front of your Sonos One SLs, tap the image below that matches the speaker playing the chime….and the Continue prompt is greyed out with no images below or ability to accept/click.  It’s almost as if the app isn’t fully loading the option.I need these to be paired.Am I missing something?  Like- you can only pair a One with another exact One?  Not a One SL? 

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Annazel S
4 years ago
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KromannContributor I
asked in Home theater
Sonos S1 vs. S2

Hi,I have Sonos Connect connected to my active B&O speakers and an active subwoofer (for music only).My TV is connected to the Sonos Playbar.In my kitchen I have two Sonos Play 1 (stereo).I would like a Sonos One SL in my home office.But is this possible?I like to keep the Sonos S1 app. and does not need the extra features that are in the new version.So the question is quite simple, can I integrate a Sonos One SL into my current setup and still use the 'old' app and continue streaming audio to all my devices? Best regards,Kromann

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Rowena B.
4 years ago
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MClary101Contributor I
posted in Home theater
Trouble setting up a gen 3 sub

I’m trying to connect a Gen 3 Sub to a Beam unit wirelessly and I keep getting the same error. Unable to connect. I was able to connect the system using Ethernet cables but I cannot keep those connected since the Ethernet ports are in separate rooms so I need to be able to connect wirelessly. When I use wireless I’m able to add the sub and connect to my WiFi but when I try to add it to add it to the beam I get the error stating “There was a problem adding your Sub. Check the network connection and make sure your product is powered on.” How can I fix this issue?

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J
4 years ago
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Arvid JContributor I
asked in Home theater
Sonos beam as my only soundsystem showing 5.1

Hi all!I’m only having the sonos beam connected to my TV (sony bravia X800h or XH80) and it’s showing an audio input of Dolby Digital 5.1, while the beam should only be 3.0. So, my question is, should it be on Dolby Digital 5.1 or on 2.0? And if it should be on 2.0, do you know how to change that?Greetings, Arvid!

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J
4 years ago
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Mart JContributor I
asked in Home theater
Lost surround pair, reset all, now can't see on app after failed connection attempt

Hi,Thanks for reviewing, got a strange issue with my setup, hope someone can help :) …Not too sure how long it’s been like this since I started playing with the setup today.System setup:S2 appPlaybar, wired connection, with pass though going to a TVSub, wireless connection2x Play 1’s, wireless connected acting as surrounds.room size, 3.5 Mtr x 7 Mtra basic 5.1 setup. I’m aware of at least 2x app updates (including the new second sub update) since my setup was fully working.I noted that the surrounds weren’t producing any sound, and that that they where identified as “?” within the app.so Steps tried.rebooted both the Play 1 speakers, no change. removed the surrounds from the room setup, unable to see as individual products, re scanning can’t find them. wired 1x speaker in and reset, noted update on the speaker, applied this, then repeated with the other, then setup a test pair, working, no problem. attempted setting up to Playbar and sub, it went through the stages of connecting, then

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Paul A
4 years ago
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Lucas EchebarrenaContributor I
posted in Home theater
Unbalanced surrounds

Hi, I am having trouble with my Sonos setup. I have a Sonos Arc, Sub Gen 3, 2 One SLs. I use the SLs as my surrounds. When I have TrueTone activated, I have a much better adjusted sound, but the surrounds are quite unbalanced, the right one is a lot louder than the left one. When I turn off True Tone I get a worse sound but a better balance.I have seen the issue reported several times, but did not find a solution. Would you have any idea how to solve the problem? thank you!

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Rowena B.
4 years ago
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