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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 5,930 Topics
  • 30,232 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5930 Topics
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laurencelewisContributor II
posted in Home theater
Sonos Beam + BenQ W2000 projector

Hi, I want to use my Sonos Beam (+ 2x Ones) to output audio from my BenQ W2000 projector (https://www.amazon.de/gp/product/B015OEK8YY/ref=ppx_yo_dt_b_asin_title_o03_s00?ie=UTF8&psc=1) The BenQ W2000 has neither HDMI ARC nor optical out. It only has one HDMI and one HDMI MHL socket. Is there are solution here? I have read that I can potentially use an HDMI ARC adaptor, or something about a receiver. Any help would be appreciated.

7532
Airgetlam
5 years ago
J
joenutContributor I
asked in Home theater
Sub Connected but no sound

Hi. my Sonos shows Family Room (+Sub), but no sound is coming from the Sub. I have been troubleshooting this for days. Forced Sonos speakers to be on the 2.4GHZ bandwidth by renaming a dual band router, made each speaker have its own DHCP reservation on my router, tried hardwiring an ethernet cable to the playbar. Under Advanced Settings / About My Sonos, It shows both Playbar and Sub, but it states "Warning: Your wireless network will not support the use of a Sub or surrounds with your Playbar". It worked perfectly for 2 weeks when all new, but have been having a lot of troubles getting it to all work smoothly again. The playbar kept losing its connection, but i think I got that sorted at least. Please help!!, as this is getting very frustrating for such an expensive sound system. Thanks,

200796
Jeff S
5 years ago
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RitchieKContributor I
asked in Home theater
Setting up Beam and set-top box together with 1ARC HDMI TV port

Hi, is there any chance to set up Beam together with other device (set-top box IPTV) using one ARC HDMI TV input? As for now, I use IPTV box connected to TV via ARC HDMI port. It is connected via ARC in order to control TV and IPTV box on just one remote controller (ability to switch off both tv and IPTV together etc). My idea is to control all 3 devices (TV, Beam, IPTV box)via one remote controller... However, there is just one ARC HDMI port ony TV. Any thought? Cheers, Richard

7622
R
5 years ago
J
Jai SonosContributor I
posted in Home theater
Setup for 2 Sonos One, Playbase.

Hello, I am new to Sonos Ecosystem. I recently purchased 2 Sonos one and a Playbase and connected them to my 55" Samsung UHD TV which is wall mounted. My Playbase is presently in a shelf and I am considering to play it on an open shelf. Please advise if I will still need a SUB even though the playbase comes with a small sub? Also when to use the Stereo Pair vs Surround sound with Sonos? I couldn't tell the difference in the sound between the 2 settings. At least with stereo pair, I can control the group/un group of Ones and Playbase. I loose that in Surround. Please advise. Thank you.

29038
Airgetlam
5 years ago
J
jschusslerContributor I
posted in Home theater
Beam won't connect to Sony Bravia XBR‑55X930D

I've connected the Beam to my Sony Bravia XBR‑55X930D TV via the HDMI 4 port (which is the one they spec for ARC), but the Sonos app says it sees no signal. So I tried the digital audio out from the Sony using the adapter Sonos includes in the box with Beam. Doing that the app says it wants me to turn on the "CEC" setting on the TV, and that it doesn't recognize my brand of TV. Anybody else have this problem?

41633
E
5 years ago
E
ETrevinoContributor I
asked in Home theater
Beam Disconnects from TV

Is anyone else having an issue with their Sonos device and their TV? I have a brand new Beam and a brand new Samsung TV, and they were working perfectly for about a week, but now the TV doesn't recognize the Beam as an audio source. Honestly, I'm just trying to figure out if my issue is with the Beam or the TV. Thanks in advance.

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Ken_Griffiths
5 years ago
Q
quipmasterContributor III
posted in Home theater
Sonos beam with tv without HDMI ARC or optical

Hi, I am interested in making sure that I can use the Sonos beam with my hdtv. My tv does not have either a HDMI ARC or optical. However, I stream my content with an AppleTV. Can I use an HDMI ARC converter to use the Sonos beam on either my hdtv or AppleTV. If it helps, my tv serial number is 37MF231D/37 Magnavox. Phillips-Magavox calls it a legacy tv. Any help is greatly appreciated. Thank you.

88428
Airgetlam
5 years ago
A
avsmithContributor I
asked in Home theater
Connecting Beam with more devices than HDMI ports

My TV supports ARC on one of two HDMI ports, where I currently connect my new Beam (works great!). I want to connect two devices to the other HDMI as input, and plan to use an HDMI switch. In this setup, should an HDMI switch support ARC to connect both an Apple TV and Nintendo Switch on the input (non-ARC) port?

14982
A
5 years ago
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Robin PhippsContributor I
asked in Home theater
Beam sound keeps cutting out watching TV

Connected Beam to ARC point on Samsung television. Music works well but sound on TV keeps cutting out - any ideas ?

270512
D
5 years ago
D
DjAContributor I
posted in Home theater
What is the best audio format settings as input for the Sonos Beam ?

Hi, Recently I became the owner of a Sonos Beam soundbar. I connected this to my TV via HDMI ARC. I have some issues with the synchronisation of my TV sound. My audio output settings on my Philips 55POS9002 can be Stereo, Multichannel, Multichannel (bypass). My 4k kpn television experia box audio format can be set to Stereo, Dolby or Auto. It still suffer from lip-sync problems. On all devices it is possible to do things with the audio delay. What is the best combination of settings for the Beam ? Which audio format and where to set the delay ? Thanks in advance.

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C
5 years ago
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ChadGContributor I
posted in Home theater
How do I get my sub and playbar onto the same IP address?

When I play music through my playbar the sub is not playing. In the Sonos app there is a Warning message: your wireless network will not support the use of a sub or surrounds with your Playbar. The IP addresses are different for the playbar and sub. I believe one of them may be on an extended network. How do I get them back together on the same network? Thanks

8659
C
6 years ago
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aff13Contributor I
posted in Home theater
Virgin V6 and Sonos Playbar - no surround sound

Hi everyone, New member here in need of some help. I've spent the last week trawling through the forums here and on the Virgin website, but can't seem to find a solution for my issue. My suspicion is that the problem is with Virgin, but I am posting this here in the hope someone might have already been through the same. [u]My setup[/u]: I have a Virgin V6 box and a separate media player (NUC) both connected directly into my TV (Sony KD77A1) via HDMI cables, to HDMI input 3 (ARC) and HDMI input 1 respectively. The TV is connected to the Sonos Playbar via an optical Toslink digital audio cable, as part of the Sonos 5.1 home theater system. [u]My problem[/u]: [b]I only get stereo sound out of the V6[/b], irrespective of the channel (SD, HD, 4K, etc). [u]Further details[/u]: The V6 audio output option is set to Dolby Digital (but I have experimented with PCM as well, to no avail). The Sony TV definitely passes through Dolby Digital via the optical cable. Indeed, I get full 5.1

259819
Ken_Griffiths
6 years ago
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gutt3dContributor I
posted in Home theater
Connecting Playbase via switch (hub) not working

A brief guide to my setup. I've got an Ethernet cable going from my router (Asus RT-AC3200) down to my lounge. From there, it connects to a switch (Netgear GS108Tv2). The switch then hooks up TV, Amazon FireTV, Blu Ray player, Logitech Harmony hub, a CD player, and a computer. And - ideally - my Playbase. And then I have a pair of Play:1s which I want to use as surrounds. I've had my Playbase since initial release (2017 Q1, I think) but even when I first set it up I struggled to get it to work from the switch. It turns out that I went with a wi-fi set-up back then, and all was more or less fine (one in a while I would need to reset my controller, but not frequently enough that it was a cause for concern). Yesterday, however, I had some problems - the surrounds dropped out, and I struggled to get them back. This happened twice in the space of about an hour - I submitted a diagnostic, and while the problem wasn't immediately apparent to Support, they pointed out that the 5GHz

101710
Ken_Griffiths
6 years ago
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pscannielloContributor I
asked in Home theater
Vizio P50-c1 - no TV sound from Beam

I'm not able to get TV sound from the Beam with the Vizio P50-C1. I'm connected to the Sonos via HDMI-1, which is the ARC connection. I've also tried with Optical and still no sound.

15212
P
6 years ago
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GreenAustinContributor I
posted in Home theater
Playbar + HDMI Splitter

So I got a Playbar for Xmas. My setup is 3-4 HDMI inputs into a pioneer receiver with 1 HDMI out to the TV which has no optical out. Obviously that's a problem. After attempting to get the optical on the receiver to work and failing I have optical running out of the back of the DirecTV Box. That won't work over the long run. I bought product ID 10251on mono price. Unfortunately it doesn't appear to have fixed the problem for whatever reason. If you've used this before and it has worked I'd like to know how you got it to work or that it does work the way I'd expect so I can continue to diagnose the problem as my receiver and not the Sonos or the mono price adapter. Ok so now I'm considering another option but I don't want to get something and have it not work. I'm considering getting rid of the receiver entirely (its 5 years old) and getting a 4x1 HDMI switch with optical out. Will that work and is there one that someone can confirm will in fact work with the Playbar? T

263614
S
6 years ago
S
seangrehan1997Contributor I
posted in Home theater
HDMI ARC audio not working

When I use the Optical/HDMI adapter and connect my Sonos Beam to my Panasonic TX55EZ952 through the Optical Port the audio is fine, but when I connect through HDMI I get no audio but the voice commands to power the TV on and off work, any ideas on why this is happening??

33713
Airgetlam
6 years ago
F
FrejContributor I
asked in Home theater
Sonos Beam + Logitech Harmony Ultimate (with Hub) using Wi-Fi issue

1. Scan for devices using Wi-Fi. 2. Sonos Beam detected and chosen. 3. Setup ask me for the correct modell. A) Sky S14 B) Origen AE Technology S14V C) Technicolor S14B 4. I dont know which one to use but none of them manage to commuincate with by Beam. I have also tried to bypass the Hub (Remote directly to Beam) without success. So what to do to get it to communicate directly with Beam? I have verified that i'm connected to Wi-Fi. I know that you could use HDMI ARC on the TV to change volume through the TV but I prefer this and it should work.

427510
Ryan S
6 years ago
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john ovContributor II
asked in Home theater
hdmi for sonos beam

Just got my beam and wondered if i can use any hdmi cable as i need a longer one then the one supplied , cheers

7623
B
6 years ago
JayHTX
JayHTXContributor I
asked in Home theater
Playbase TOO LOUD in surround sound setup - OVER POWERS sound on Add-on surround speakers. PLEASE HELP.

I have a Playbase and just added (2) Play 3's. The Playbase is under my TV and when sitting at center, it is 11' 3" in front of me. My (2) Play 3's are only 4' 2" behind me and spaced approx 4.5" apart. I CAN BARE EVEN HEAR the Play 3's. I went through the auto setup, then the manual setup and set the Play 3's at the furthest distance on the app even thought they are not that far away. Still no luck. I tried all the audio output options on my TV - Dolby, Bitstream, etc etc, all of them.... still no luck. No matter how loud I turn up the volume the Playbase drowns out the others. I like to hear the sounds from behind me, I wish there was an option for a rear fade or at least turn the Playbase down. OR Sonos come out with an update that re-calibrates the sound weighting on surround ... OR tweak the 10' away set up to be a louder option for the add on speakers ... I mean, c'mon .... all these options and can solve this simple issue? If i'm not missing someththing and there is no

13653
Airgetlam
6 years ago
H
hhariContributor I
asked in Home theater
Wireless Headphones and Playbase: Connect of Optical Audio Splitter?

Hi everyone! I know a version of the headphones to playbar/playbase question has been asked in other forums within this community, but as far as I was able to see, none of the questions discussed use of an optical audio splitter as a potential solution. I am trying to connect wireless headphones (Sennheiser RS 175) to an existing system that includes a Sonos system (Playbase and two Play:1s), a tv (Sony XBR55X900E), and multiple other media connected to the TV (bluray, gaming system, Tivo, etc.). In order to use the headphones at night (instead of the full Sonos system), would I need to invest in a Sonos Connect or would it be possible to use an Optical Audio Splitter (e.g., VIMVIP 3 Way In / Out Digital Toslink Optical Audio Splitter Manual Switch) to direct sound from the TV to either the Sonos system or the headphones? Thank you in advance for any of your suggestions, and happy holidays!

15774
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6 years ago
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ChrisHzAvid Contributor II
asked in Home theater
Playbase - Unable to Connect to TV

I just purchased a Sonos Playbase. I followed the directions for setup without success. Initially it would not connect to my wireless network so I moved the router adjacent to the box and hardwired it. The playbase downloaded an update and registered the product. Now it was time to connect to the TV. With the Optical cable connected, I had to disconnect the router so I could connect the cable to the Comcast TV box. (the router is supplied by Comcast and requires a coaxial connection). The playbase would not connect to the TV and now only shows a white light. I tried to perform a reset by unplugging power then plugging in while holding down the play/pause button with no change. At this point I do not know what to do. Sound and Vision really talked the playbase up. Any ideas on a path forward would be appreciated. Chris

4982
Airgetlam
6 years ago
D
dan from seattleContributor I
asked in Home theater
Using Playbase with HDMI extractor

It has taken nearly two weeks to get my new Playbase to play sound from our Sony TV. Thanks to some very patient and expert help from a couple of people on this support forum we concluded that I needed an HDMI extractor to get the sound directly to the Playbase since it wouldn't pass through the digital optical cable. That did the trick, but it is not perfect, by any means. There is still one glitch that I can't figure out. When we finish watching a TV show and turn off the set, the next time we turn it on, often, the sound has defaulted to the wi-fi feed and the only way I can get the TV sound back is through the Sonos app on my Android phone. To make matters worse this doesn't seem to happen every time. If it was only me, I might be able to tolerate this, but the whole point of getting the Playbase in the first place, was to make watching TV easier for my wife. Obviously, I can't be present every time she wants to watch something. (Teaching her to use the app is waaaaaay out

10268
D
6 years ago
RangerDog
RangerDogEnthusiast I
asked in Home theater
TV Autoplay & Ungroup on Autoplay check boxes

New to Sonos. I have a 5.1 setup for my TV and also listen to music in the "TV Room." Everythings seems to be working correctly with my Playbar, Sub and two Play:1 speakers. Just one questions I haven't found directly answered on the forum or in support: There are two check boxes in the controller app room settings: TV Autopay Ungroup on Autoplay Can someone explain in clear English what those boxes do and why I would want to check/uncheck one, the other or both? Thank you!

651264
E
6 years ago
J
jillzatykoContributor I
asked in Home theater
Help connecting Playbase to Vizio tv

I have the audio plugged into my tv and the power cord plugged in as well. The Sonos app says it cannot find the tv audio and won't set up. Can someone help?

20851
Airgetlam
6 years ago
G
glewtionContributor I
asked in Home theater
Playbase doesn't connect

I recently tried to access my Sonos system (1 Room - Bridge + Playbase + Sub) and it said one of my players was missing. Tried restarting everything. Router, Bridge, Controllers, etc. Incredibly frustrated, I gave up and did a factory reset. Started with the Bridge. Tried to add the factory-reset Playbase. Clicked the connect button and the chime happened. Nothing happened. I've repeated this a dozen times. Feels like Sonos just used to work. I guess things have changed. I'm not a newbie to Sonos, so no need to walk me through the basics of router issues (that's why I have a Bridge) or what a factory reset means. Would love someone to respond who's been through the same mess.

5942
G
6 years ago
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