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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 5,986 Topics
  • 30,510 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5986 Topics
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KradTrixveraContributor I
asked in Home theater
Sonos going in and out during videoplay

Sonos arc been having problems just recently. It would skip every minute or so with a silence and have the sound back on again. It’s very frustrating. I’ve changed channel and submitted a diagnosis. Number is 326850152. Please someone help resolve this issue. 

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controlav
4 years ago
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benjaminbeaudetContributor I
asked in Home theater
Connecter un système surround Arc avec une platine vinyle Project T1.

Bonjour, Est-il possible de connecter une platine Vinyle sur le pack surround Arc ou doit-on obligatoirement disposer d’un sonos 5 ?Merci

3872
Airgetlam
4 years ago
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TheRealMamilContributor I
posted in Home theater
Sonos beam and Surround One PS4 Audio Sync (philips 4k tv)

Was having a seemingly common issue with my newly acquired Sonos Beam/ One surround setup. the Audio was out of Sync but I couldn’t push it in the right direction via the app. After doing lots of reading on reddit and the support groups here I tried the following tweaks.I switched out the HDMI from the TV out and used Optical - noticed a crisper wider sound but lip sync not improved.I then removed the PlayStation VR setup attached to PS4 Pro.This solved the problem straight away. Sound locked via PS4 now.Bit annoying I will have to plumb it back in every time we want to use VR but its not our go to so I’d rather have Lip sync on and better sound anytime. A lot of grumpiness about Sonos when I think for the most part its add on kit that causes the issues   

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W
4 years ago
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NothingtoseehereContributor I
asked in Home theater
Sonos 5 and One SL became unpaired.

I had my Sonos Play 5 paired with my One SL and it worked perfectly for maybe a month. Suddenly a few days ago, they showed unpaired and I tried to go into settings to do stereo pair again and it says I need to have 2 compatible products set up to create a stereo pair. I wouldn’t have purchased the One SL if I knew they would make it not compatible in a pair.  How do I fix this?

2016
Paul A
4 years ago
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Bheam05Contributor I
asked in Home theater
Sonos One SL's won't connect as surrounds..

I had to disconnect my surrounds after the left one stopped working. I am trying to reconnect them and I got both of them to start flashing green. The app senses both of them when attempting to set them up individually, but I get an error every time I try to set them up as surrounds. Not sure what to do here and this is quite annoying.

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Paul A
4 years ago
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Manny1966Contributor I
asked in Home theater
Sonos Arc and Sky Q.

How do i set up the arc with a sky q box ?

5204
controlav
4 years ago
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maxallContributor I
asked in Home theater
Plus de voyant sur Sub (gen2)

Bonjour,Mon caisson de basse Sub ne s’allume plus ..est ce qu’il y a un fusible..??D’autres ont ils eu ce probleme…?

2903
Ken_Griffiths
4 years ago
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Paris_Not_The_CityContributor I
asked in Home theater
no sound from surround speakers one sl.

I have been Running a beam on my tv via HDMI ARC for about a year now with no problems. Today i bought 2 one sl's tot complement the beam. First i had problems tot connect them as stereo Pairs tot the beam. This was because i wired the beam with An ethernet cable to the router and my one sl's we're connected by wifi. I connected everything tot the wifi and the setup completed. But there is no sound comming from the speakers. I also set my wifi  to 2.4ghz

6072
P
4 years ago
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RonCranhamContributor I
asked in Home theater
Sonos Sub.

Sonos sub isn’t working properly with my sonos beam. Was working fine now it keeps flashing white and coming on and off. I tried a diagnostic 2104799934

1015
R
4 years ago
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Julesm72Contributor I
asked in Home theater
Arc set up not working

Hi I have bought an Arc and downloaded the app and set up was going well. I have plugged in the HDMI cable to the HDMI Arc on the TV and change the sound settings on the TV to the Arc but it would connect during set up and states not connected. I am stuck and can’t go any further and left with no sound! It’s driving me mad.thanks

11862
J
4 years ago
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norm13Contributor II
asked in Home theater
wireless vs wired.

I originally wanted to ask why i’m not seeing any sonos clients on my unifi network when i have 7 speakers around the house with only one being hardwired.. a playbar. then i found this article:  https://support.sonos.com/s/article/3235?language=en_US My playbar is hardwired and everything else is not.  So now my question is more about efficiency and equipment life.  I have a strong wireless network and can serve all the speakers no problem entirely wirelessly.  considering how much i paid for these speakers am i better off pushing the access points more?  Or are these speakers expected to last the same amount of time as a quasi hardwired mesh? lastly, everything works great.  sounds great.  i love it.  every day.  i’m not really looking for trouble.  but i’d rather replace an access point down the road than a playbar.  Any thoughts?  

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4 years ago
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Ash2stroke1980Contributor I
asked in Home theater
Sonos Arc not showing in system on S2 12.1 app

I've just downloaded 12.1 on the s2 app. Once completed my sound stopped through arc gen 3 sub and both rear play 1 speakers. I factory reset all speakers but when I try and reconnect the arc, it says its done but doesn't show in my system. I turned WiFi off and on also. Plus the arc is wired not wifi Any suggestions as I'm at my witts end 🤬 Thanks all

6322
Airgetlam
4 years ago
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tonyfromAustraliaContributor I
asked in Home theater
Can't connect Sonos Arc via Sonos S2.

Can’t connect Sonos arc, September 27.I just bought a new Sonos arc, trying to connect it to my Wi-Fi (2.4grr).  I understand the previous installation instructions for Sonos arc assumed the app would know it had an Arc.But the current app and instructions don’t to do that  so, from the Sonos app S to version on my iPhone, I sign in, but then the app (when I identify I want to set up a new system)does not go to “connect speakers” but instead goes hunting for Sonos components and cannot find the Sonos arc.  Even when I push in the button at the back it won’t find the Sonos arc.

16235
Paul A
4 years ago
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Kristian_5Avid Contributor I
asked in Home theater
Can Xbox One output Dolby Digital Plus over HDMI Arc?

Hi I had the Arc delivered today and went about setting it up. When it comes to choosing the Dolby output on the Xbox I have Dolby Digital or Dolby Atmos. Atmos can’t detect that it’s connected to a suitable receiver which makes sense because my Samsung tv only has arc and not e-arc. That only leaves me with dolby digital which doesn’t carry lossy atmos. It gives me 5.1. Tested with La La Land 4k on atmos soundtrack. TV supports Dolby digital plus which is greyed out when playing. Thanks 

11752
Airgetlam
4 years ago
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bgillyContributor I
asked in Home theater
Space between ARC and wall mounted TV..

I have an LG GX65 OLED TV that will be mounted above a gas fireplace.  My goal is to sit the ARC on the mantle below the TV.  I see in the Sonos User Guide it says to keep 4” between ARC and the bottom of the TV.  Can someone educate me on the ramifications if you don’t keep 4” between them?  What if I only kept 2” or and 1”?  The reason I ask is with the 4” the TV is sitting up high on the wall and would just about abut on the crown molding at the top (see picture) I believe the space is required due to the upward firing speakers and or Dolby Atmos. However, if the TV is flush mounted to the wall will this be an issue or distort any sound?    Thanks in advance for your guidance.

35325
Paul A
4 years ago
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KeithR2Contributor I
asked in Home theater
How to setup Arc with TV stand

Hello- I am looking to purchase an Arc. I currently have a LG 65” on matching brand stand, but set on top of a piece of furniture. There is 2.5” from the tabletop to the bottom of the screen. The Arc seems to be 3.4” tall. While the Arc will be placed in front of the stand, I am worried it will block the bottom part of screen. Any good solutions without mounting the LG to the wall? Thanks!  

19672
R
4 years ago
edwinisdenim
edwinisdenimContributor II
asked in Home theater
Soundbar connect to Monitor

Hi Team,I can see a potential problem that I may have soon. Recently, I’ve purchased a monitor with the following specs: AudioSpeakers No Audio Out 1 Interfaces/PortsHDMI 1.4 2 HDMI 2.0 1  With the Beam I have now, I cant seem to think how to connect the monitor and sound bar and be able to play my console (PS4).As my monitor does not have a speaker, I can only think that if i connect the console to the monitor, where it’ll generate the screen, I am not able to get the sound in the end. What are my options?  

12732
controlav
4 years ago
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JayboyContributor I
asked in Home theater
SUB Gen 1 compatible with Arc and S2?

Hi, hoping someone can help :) I have an Arc and the whole system is now on S2. I'd like to add a sub. Is the Gen 1 compatible with the Arc and S2? I don't want to have to split between S1 and S2.Thank you :) 

45892
J
4 years ago
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User477074Contributor I
asked in Home theater
Sonos ARC placement

I have read a lot of the ARC and placement. It seems like to most people keep telling me that the ARC should be below the TV. But I can't really understand why?  My TV (65”) is put on the wall 16 inch from the floor, the sofa is on the same hight so I get the eye view in center of the screen. 5 inch above the TV I have a sonos playbar. It works very well.Now I'm considering the ARC instead of the playbar but is thinking about the placement.Currently I have a media bench below the TV and drilled holes above the tv for the playbar to hide the cables inside the wall.I was hoping that I could use the same position for the ARC or I will need to remove the bench and “repair” the holes in the wall. The room is 8 foot high.Thanks! 

7411
melvimbe
4 years ago
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HiRESrulesEnthusiast I
posted in Home theater
Sonos Arc and Sub (gen 3) - network connection preference?

Can you please tell me if it’s possible to have your Arc connected to a network cable, whilst having your sub connected to WiFi? It appears at the moment that Arc has Wifi enabled, so that the sub can connect to it, would that be right?If the network cable is left in the Arc, will it still be a hard wired connection or WiFi? I just want the best connection for my Arc? Thanks in advance.

10203
Airgetlam
4 years ago
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User7773Contributor I
asked in Home theater
Sonos Arc Wall Mount template

Hi Guys,   I’m expecting delivery of my Arc tomorrow, this will be replacing my playbar. I understand that the Arc mount is quite different to the playbar so will need to drill new holes. My question is do you get a mounting template when you purchase the sonos specific mount to make the install easier?   Kind Regards

9137
C
4 years ago
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brijazzContributor I
asked in Home theater
No Sound - AppleTV 4K + Sony TV + Sonos Beam

Pretty straight-forward setup: AppleTV 4K connected to HDMI 2 on my Sony TV. HDMI-ARC out of the Sony into my Sonos Beam. This was working perfectly.Now, a mystery: I moved into a new home, hooked everything up in the same way as before (I think!) and now I can't get sound from the AppleTV to the Beam. My Sony TV is set to 'external speakers' (it did this automatically when I connected the HDMI cable from the ARC port to the Sonos. The Sonos itself is working otherwise (i.e. I can play music through it either via the Sonos app or by AirPlay).Suggestions? I'm going mad!

11451
Annazel S
4 years ago
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jjcatsContributor II
asked in Home theater
Apple TV 4k and Sonos Arc

I have Apple TV 4K and just purchased the Sonos Arc. My question is there anyway to take advantage of Dolby Atmos and if not what would be the best way to connect the Apple TV 4K up to my TV. I do have one port on my TV that says HDMI ARC but not sure how to get the best sound for the Sonos Arc. I understand there may be an update soon from Sonos to help get the best sound possible. I would appreciate any feedback. Thank you.

8122
J
4 years ago
J
JaakkoContributor I
asked in Home theater
Sonos One SL's not working with Arc while watching TV

Hi All, I have a setup of Sonos Arc + 2x Sonos One SL’s. Problem is that I can play music as a surround sound perfectly, but with the TV I can’t get any the sound form the One’s. Arc is connected to TV with Hdmi ARC connection and the TV (Philips 65PUS7803 65" Smart Android 4K) does support Dolby Digital Plus and I have the Dolby Digital Plus setting active. Somehow I get the sound only from the Arc while watching TV but surround sound with arc + One’s while listening music from Spotify via Sonos app.  Any suggestions how to fix this to get the surround sound while watching TV?

24553
jgatie
4 years ago
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Mouli kandregulaContributor I
asked in Home theater
Optical Audio Adaptor with other brand soundbar?

Hello,I want to try connecting Apple TV Optical Out to Samsung Home theatre HDMI ARC using Sonos Optical Audio Adaptor. Does that work?Any Suggestions or alternatives?

8014
melvimbe
4 years ago
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