Home theater

We just had a Sonos Arc installed with new SAMSUNG QN65S95BAFXZA OLED 4K TV.  I noticed that every time I turn  off the TV with the Xfinity remote and then put it back on, there is NO volume. I have to click the volume button to get sound. This is very annoying. How can I fix this? Thanks for the help.

The Beam is connected to my HD Samsung smart TV and Sky box etc and of course with no jack the Sonos will not connect directly to headphones. Is there an adapter/conversion unit that will enable me to fit in and then make use of the headphones, please? I am not at all technical and in my 80’s so any thoughts will be much appreciated. I thought that I had seen a suitable converter?

I’ve had this setup for a year without any issues and now all of a sudden, my rears and subs syncs out with my arc…I can easily notice because I hear echoes and when I pause the movie or show it will continue to play for a second. Only resetting the power on my speakers fixes it then it comes back later randomly. What gives ? I didn’t pay $$$ for this sort of inconvenience.  

So watching tv last night and all of sudden the my two one surrounds went out of sync with my arc/sub.  I’ve had my setup for a while now and have never had an issue.  I powered down everything and restarted my router and the problem seems to have gone away. Just hoping this doesn’t become a regular thing.  I’m reading a lot of people are having issues after the last 14.6 firmware.  My system is now on 14.8.1. Anyone else having a similar issue? 

I hook up the HDMI cable that came with my Sonos Arc from the soundbar to the eARC HDMI on the TV. my sound settings are set on the TV:sound output: HDMI eARC HDMI eARC Mode: AutoDigital Output Audio format: AutoDolby Atmos  Option: selectedand when I try to play Netflix content with the Dolby Atmos symbol (higher tier Netflix subscription) all I see is Dolby Multichannel PCM 5.1 on my Sonos appWhat am I missing? What else I can do? Thanks for all the help. 

Greetings!Beam (Gen2) ist connect to Samsung TV UE75 HDMI Arc Port (HDMI2).Beam works nicely as streaming device for music.Here’s the issue: on the TV setup, the audio output device switches every few seconds from HDMI (Beam) to the internal TV speakers, back to HDMI, back to internal…For the few seconds, when the output device is HDMI, Beam works and sounds great.Any ideas?TV and Beam are on the latest software releases. Both have been rebootet. The HDMI cable in use is the one which came with the Beam system.Thanks a lot in advance and best regards!Joachim

Sonos one sl (only one) making cracking noises while in use. 

In my living room, I have a Sonos Arc with a Sub and 2 xPlay:1 for surround. Recently I’ve noticed that the system appears to loss the bass. The sub is still part of the Living Room when I look in the Sonos app. If I turn the Sub off in the Sub Audio option, then I can hear the bass increase as it’s now coming from the Arc.I’ve taken some diagnostics, hopefully someone can take a look and tell me if they can see an issue.Diagnostic: 2074324410When this happened yesterday, I had to remove the sub from the room and add it back in to fix it. Is there a quicker way to resolve it while I await a response from Sonos?

I only get Stereo PCM with a Hisense 65u8gI currently have 2 symphsonik and a Beam gen 2.My roku ultra gets dolby atmos on a different input so I do think there’s something fishy with the PS5 not detecting the EDID setup? What I am expecting is Multichannel PCM via eARC.Any hints guys on how to get multichannel PCM going via eARC?

Hi all,My setup: Beam (Gen 2 - updated to latest version) + LG OLED B7 - connection ARC.I have this soundbar for a couple days now and there are a couple of annoying issues which maybe you guys can help out, please?Issue 1: Volume goes up/down “too quickly” when using the TV remote - When I use the SONOS app, I can put the volume up or down 1 point at a time, this seems to be fine, but when I put the volume up or down using the TV remove then it seems like it goes up 2 or even 3 points at a time with a single press. EG: the volume is a bit low, then I press volume up just once and now it’s just a bit higher than I would like to. I actually had the opposite issue with my previous Bose soundbar 500 where I had to press the volume up 4 or 5 times for the volume to go up significantly.Issue 2: I’m now unable to use any Bluetooth headphones with the TV as it always defaults to the SONOS Beam! I select my Bluetooth headphones,

I just received my Sub, and as many other people I got disconnects between the Sub and Playbase.Before calling Sonos Tech, I want to try some things myself, and the first option that I want to dive into my own 5Ghz network.As fas as I know,  the Sub and Playbase communicate via an ad-hoc 5ghz channel, and I want to be sure that that ad-hoc channel does not interfere with my own 5ghz network. Maybe its a useless thing to try, but at least I want to do it.How can I see or set the Frequency the PlayBase and Sub are using for talking to each other?

Have a brand new U8g and nothing else but Sonos Arc attached via HDMI eARC. S2 App shows checkmark for HDMI ARC connection, but the audio test fails. Both U8g and Sonos Arc firmwares are updated. Optical works, but I want sound with ATMOS via eARC.Also the U8g menu items for selecting ARC output are grayed out in the tv settings. Can only select tv speaker as output. It seems there may be bad CEC communication as I noticed if I disable CEC on U8g that the ARC output option can be selected, but it goes right back to grayed out after changing menus.Any ideas would be appreciated. Would a CEC Less adapter force the tv to be able to use ARC for audio out? 

I’ve got two questions/issues after setting up my Sonos Beam (Gen 2). We can try to solve #1 first then work on #2 if that’s better than dealing with both at the same time.Soundbar: Sonos Beam (Gen 2) connected to TV with HDMI-ARCTV: TCL 55S405TV Box Remote: Xr11Updates: Both the Beam and the Sonos app are using the latest updates#1Both my TV remote and my TV box remote can control the Beam’s volume by adjusting the TV volume using an IR signal. But my TV box remote can also use RF and I’m wondering: Is there a way for the Beam to receive RF signals from the remote?#2The TV/Beam volume gets set to zero after streaming music from my phone to the Beam (using Airplay 2) instead of returning to the previously selected TV volume level. I have TV Autoplay selected ‘on’ in the Sonos app and this even happens if I stop streaming the music first then turn on the TV afterwards.

Good morning.  I’ve tried everything I can think of to figure out how to get my sub to stop the occasional  vibrating, screechy, hum sound.  Mostly noticed with television, low volume levels.  I put acoustic foam underneath thinking it has been shaking a wooden cabinet, but I don’t think that’s it.  Any suggestions?  Lot to spend for a sub that puts out an annoying sound. 

I have sometimes a disconnect between my Sub and playbase. After some times, they reconnect.I am thinking putting a UTP cable between the Sub and Playbase, hoping that this will prevent disconnects.Any chance that this will help? Or is the stream between de Sub and Playbase “hard coded” as 5Ghz wireless?

HDFury VRROOM arrived and hope as it is a switch with ARCANA functionality would allow me to us my Arc with both TV (Samsung with ARC) and projector. Not sound comes out and if l try to set up it give CEC error. Sonos Arc has been set up and works with TV. So can’t be the CEC issue on p29/30 of ARCANA manual. 

Hi, i’m hoping you can help with the following issueMy Ray soundbar is connected to the tv and working as expected, however it’s not showing in my app (my other products are).Any ideas?thank you in advance!

Question… I recently purchased an Arc+SL+Sub set, set the EQ/Trueplay in the Sonos app, but unfortunately, I’ve now lost my phone. Will the system retain my EQ and other settings even though I don’t have access to the app? Thanks!

After hours of trying to get a stupid Beam soundbar working through surround speakers, i’ve given up. Over an hour with a Sonos tech and no one knows wtf they’re doing. meanwhile, i just hook in an appleTV and the speakers all sound fine. Sonos has the best sound when it works, but it never works for long. I’m constantly dealing with connection issues and this last one wasted several hours of one of the few days off i have.I’m returning this POS beam soundbar. i wish i could return my entire sonos system. the engineers at sonos are terrible and things never seem to get better. funny thing, i had this all set up just the night before and today it was all f’d up and sonos customer service had no idea after over an hour. Waste of time. i wouldn’t advise anyone get Sonos. i doubt Bose or any other system has the constant connection issues that Sonos can never seem to truly fix.Junk.

Hello, I recently purchased the Beam Gen 2 and I cannot set it up as a stereo pair sync with the Play 1. I can press the play button on the Play 1 and will play sound from the Beam but they are slightly out of sync and I need to adjust them independently. Anyone know how to rectify this? Thanks  

My remote for ignite TV  keeps losing connection and I have to repair to control volume    Help please 

I just purchased a Sonos Ray and connected it to a Samsung TV. It seems to work fine. The way it is currently configured is so the audio comes out of both the TV and the Ray. Is this ok, or should I not have audio coming out of the TV and just have sound coming out of the Ray?

What are the best settings I should put on my Vizio that’s connected to my Sonos arch? 

On 04.april I ordered a Sonos Beam gen2 Black. The order was paid in full, wich was confirmed by Sonos support. It has been on storage from several weeks on the online shop and the order is marked as "getting ready for shipment* in mypage and it has been like this for several weeks.  I have called and sent email several times, but I do not get an answer. The sales-department has not picked up the phone for several weeks and I only manage to get through to the support departementet wich do not have expertise in sales. 

Spoke to Sonos customer service. The staff were friendly, polite, helpful and knowledgeable. The products I’ve used have generally been great, easy to setup, user-friendly and are relatively seamless and produce decent quality sound for the price-point… but I’ve hit a snag on my Sonos journey that I’m hoping will not be the end of an otherwise good relationship. Was hoping to grab the sub gen 3 to compliment the set, but really want to overcome this hurdle first.Problem: can’t add my recently inherited 2x Play:5 gen 2’s to my new Arc as ‘surround’ speakers.So far:1. The play:5’s came factory reset from a friend and I had no problem connecting to them or adding them to my ‘Living room’ (where the Arc is).2. I can link the play:5’s as ‘stereo speakers’ no problem, both in the ‘Living room’ or other rooms.3. When trying to link them to the Arc as ‘surround speakers’ (noting that this has been attempted following a factory reset and relinking as well a