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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

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  • 30,574 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5997 Topics
Jasvans
JasvansAvid Contributor I
asked in Home theater
Sonos Arc + Sonos Sub + 3rd Party In Celling Speaker

I want to setup - Arc + Sub + 3rd party In Celling Speaker with Sonos AMP , is this the correct setup or do I need anything else more in the setup.  Sonos Arc  Sonos Sub  3rd paty In celling Speaker with Sonos AmpSo can we do this setup or not ?? Please Suggest  

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melvimbe
3 years ago
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GiofContributor I
asked in Home theater
Play 1s on arc and beam set up constantly disconnecting

I have a recently developing issue where my sonos arc set up and beam set up keep losing the PLAY1 surrounds. Not I have an arc set up with the new ones with no issue. However both rooms running the play 1s constantly disconnect from surround and have to be reset to get them reconnected. I have a further 2 play 1s in my kitchen which don't give me any issue, but this seems to link to them being part of the home theatre set up.   Any one Amy ideas? 

49315
Corry P
3 years ago
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PsychoSemanticContributor I
asked in Home theater
Using the beam and sub with no wifi for TV audio?

I am moving to a rural area with my sonos system with less than 1mbps. Everywhere it talks about needing internet for playing music from phone or devices. I want to know, if I use a modem/router to connect the beam and subwoofer and connect the beam to a tv via hdmi arc, will it play the audio on the tv? If I were to watch blu-ray movies and whatnot? Or does the sonos require a constant internet connection to function at all?

2441
Ken_Griffiths
3 years ago
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Ace-GioContributor I
posted in Home theater
LG CX / sonos Arc / apple tv

Hi all, Alright I just got the LG cx in order to get oled AND earc support because I was getting lipsync issue with my samsung q80r and apple TV (Video before Audio)  But as I did all the requirement with the LG I realised that the audio seems to be a little bit earlier with the apple TV.  I know I can adjust this but unfortunately I can’t seem to find the perfect settings because it seems that each time I switch to another app (disney+ or Netflix or even youtube) everything seems out of sync.  Can someone who has this setup share his audio settings ? I dont understand I tried everything.Earc On/offPassthrough or autoBitstream or PCMand Bypass or not AV sync.  Tried to change cable same same.Am I the only one. Was the purpose of earc not supposed to address this issue ?Oh and with the built in apps everything works great but I would like to use the apple TV.Thanks all for the help

2461
Ken_Griffiths
3 years ago
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ChandlerGContributor I
asked in Home theater
How to use Sonos system as everyday playback on Windows 10

I can’t seem to find any articles on the internet that shows me how I can use my current Sonos sound system as my everyday playback sound system for my PC to watch Netflix or Youtube with. Can anyone help me in that regard? Many thanks!

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Ken_Griffiths
3 years ago
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Steve H.Contributor I
asked in Home theater
Play 1 Speakers and Sub no longer work after upgrading software on Playbar

Hi All,I recently upgraded the software on my Sonos Playbar however this had the effect of my Play 1 speakers and Sub no longer working. All of my speakers and TV are using the same internet access. I also removed the speakers and sub from the ‘Sonos’ app on my phone and re-installed. I also disconnected my internet and factory reset the speakers in an effort to get them to work but with no luck. I understand I can no longer upgrade the software on my speakers. Lastly, my speakers and sub do work when I stream music via Spotify so the issue is getting the speakers and sub to work via my TV (LG OLEG). Any help that could be provided would be appreciated.Cheers,SH 

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Airgetlam
3 years ago
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gandalfthekingContributor I
posted in Home theater
List of Movies with Dolby? (Slightly DTS related, lol)

Hi all, (4K Movies specifically)No I didn’t do my research, but have a small room and find the Beam is super, so am sticking with it.I have a few movies on my hard drive which I have needed to re-download as long as I can find Dolby versions….I could just change my LGTV sound settings to ‘pcm’ rather than ‘auto’ for every DTS movie, but that’s a slight drag.Don’t want to focus 100% on one title, but as an example I’ve been looking for the original Alien movie, but every 2160p example I can find has DTS. So I was wondering if there is a website or source which lists movies that have Dolby sound?May be a long shot but thought I’d ask anyway. Thanks

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G
3 years ago
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Robby SContributor I
asked in Home theater
Sonos One SL won't connect to wifi or via cable

I recently bought some Sonos products and set up, via WIFI, a roam, beam and Sonos Five just fine. My Sonos one SL shows up in the Sonos app like all the others but when it tries to connect to the wifi and update to the latest software it just won’t connect. I’ve tried cable but it just says I should change the router settings.  I’m currently mooching off another WIFI, not my own yet, so I can’t get into the router settings. But all the other products work just fine, so I don’t see how that can be the issue. Has anybody experienced something similar? Thanks in advance.

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R
3 years ago
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henebeContributor I
asked in Home theater
Sonos Arc sound cut-out when playing UHD Blu-ray discs on PS5

Hello there,I couldn’t seem to find anything that adresses my issue on your support site.I recently watched two 4K UHD Blu-ray discs (Avengers Infinity War and Endgame) with Dolby Atmos activated. I own a Sonos Arc and a Samsung QLED tv with EARC enabled tv model is QE55Q77TATXXC. I use my Sony PS5 to play the 4K UHD movies.The issue is that the sound disappears for 1-2 seconds every 20-30 minutes for no apparently reason. I’ve tried searching the internet for an answer, but there isn’t any answer anywhere.How to resolve this problem? 

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Ken_Griffiths
3 years ago
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vinnie!Contributor I
posted in Home theater
Setting up my new sonos Arc, sub and solo speaker SL

Just set up one speaker so far and seeing how it sounds, which is awesome!  The two questions I have are:Is there a way to set the treble and bass or is factory set? On my phone which I do have the app, is there a way to turn off the speakers or do I have to do that manually to each speaker?

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G
3 years ago
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FejutateContributor I
asked in Home theater
Static/Crack Sonos Beam

Relocated recently and changed TVs from a Philips TV to a Samsung AU8000 series. No issues before but I’m now getting intermittent crackle/static while watching TV. Connected via HDMI ARC. TV firmware is up to date. I see a few others have had the same issue. Is there a solution to this?

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buzz
3 years ago
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BusterTContributor I
posted in Home theater
Arc placement above a table

Seen a lot of answers on this topic but wondering if anyone can offer advice. I plan on mounting my arc 10cm/4 inches above my dining table which has a height of 78cm. Then the tv will be mounted 14cm/5.5inches above the top of the Arc. The table will sit against the wall under the arc with the recommended 10cm gap. Obviously being a table it will stand out from the wall with a depth of 80cm. Will the sound be affected by the tables positioning at all? I assume the sound will just travel across the room unaffected by the table as I’m following all distance recommendations but just want to ask advice!

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B
3 years ago
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Alo7Contributor I
asked in Home theater
connecting all sonos arc, sonos 5 and woofer in 1 room

How can I get all connected together in 1 room for surround sound ??

19862
Corry P
3 years ago
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FranFernandezContributor I
asked in Home theater
EQ settings not saving, Sonos App (Sonos Arc)

Hi there, I got sonos arc one week ago and I have issues with my EQ settings.I realize that every time I turn on/off the tv my sound settings change. Looking at the app my EQ bass/treble  are set to 0. I have set it multiple times but they keep moving back to 0 (loudness and other settings are ok) is that normal?

19063
L
3 years ago
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Volfan32Contributor I
asked in Home theater
HD Fury Arcana Issue

So I just purchased the HD Fury Arcana to go with my Arc. I have a 65XBR900F Sony tv. I plugged everything in correctly. Apple TV to HDMI IN, HDMI Out from Arcana to HDMI ARC on tv,  eARC out to Arc. I have video, but the display on the Arcana says “eARC/ARC not active” and getting no sound. Any solutions from anyone? Thanks in advance. 

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Airgetlam
3 years ago
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debs02Contributor I
asked in Home theater
Sonos Beam and Samsung TV remote

Tried to set up a sonos beam to parents samsung tv. Upon setting it up, Once I disabled the tv speakers and tried pointing the tv remote control to adjust the volume a pop up box kept appearing saying’adjust speakers direct’ and this happened every time. Tried phoning sonos support - that was a mistake! After being on the phone for one and a half hours didn't get anywhere except for  them saying the tv remote control mustn't be infared, therefore the beam is not compatible!?!  Has anyone heard of this before!?  Many thanks.

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Airgetlam
3 years ago
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chris68nufcContributor II
asked in Home theater
Arc and Amp together

I have recently installed Sonos Arc in a Garden Room TV, I have ceiling speakers also, wired from a Sonos Amp. The plan was to connect HDMI to the TV and also the ARC direct to the TV with HDMI. My issue is that the TV I bought only has 2 HDMI ports, horrendous I know. Can I use Digital Optical out for Arc and use the Arc HDMI for the Amp and then have both speakers working together?  Then it will free up another HDMI for my Amazon fire stick. Or is there a better solution? Thanks 

862
C
3 years ago
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GrifthContributor I
asked in Home theater
two tv connected to the same sonos speakers

I have two tv’s in the same room. One tv is connected to a (Sonos Arc+Sub+ 2 Sonos SL +Sonos Five).If I get another sound bar, like either another Sonos Arc or a beam. Will it be possible to connect my second tv to the new sound bar but with the same surround system I already have (Sub+ 2Sonos SL + Sonos Five)?

3363
buzz
3 years ago
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gregduchonContributor I
posted in Home theater
Spontaneous squeaky, screeching noise at full volume. Sounded like my sonos was possessed

I was listening to music at about 10% of full volume when all of the sudden the music paused mid-song and then a few seconds later out of nowhere came this horrible screechy/scratch noise. The noise was at full volume even though I was listening just moments before and a low volume.  It sounded like a demon had possessed my system.  I have a a paired set of first gen sonos ones, a single sonos five, and a sonos arc.  This happened while listening on the paired ones and sonos five grouped. Diagnostic info sent: 191715886

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buzz
3 years ago
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PhayburnsrContributor I
posted in Home theater
Playbar connection to wifi

I live in an apartment bldg. with community WiFi.  I am unable to connect my Playbar to the WiFi.  So I punched a mobile wwfi/router to alleviate this problem, but I still cannot connect.  Please help.Thanks Paul

3538
Stanley_4
3 years ago
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Nathan168Contributor I
asked in Home theater
sonos beam loses connection to samsung tv 55”UE55MU6470

Set up Sonos beam to Samsung tv 21/07/22after initial setup all was fine until around three to hours of being setup whilst watching YouTube all of a sudden it made a buzzing noise over the audio.played music through the speakers with no interference switched back to tv and the buzzing continued only solution was to power cycle both tv and the beam and everything was fine.today 23/07/21 after playing music then switching to tv it had totally lost connection and again only solution was to power off and on tv and Sonos beam.after this did some digging about and discovered the it could be HDMI CEC interferenceSo I went to the system settings on the tv and turned off the anynet+HDMI CEC,this knocked the sound off bit when turned this back on it came straight back to life.I am running the beam alongside a play:1 and a move and all get along famously just using the Sonos S2 app to control them.the problem is clearly a HDMI handshake between beam and tv (it is connected via HDMI arc as per ins

7613
N
3 years ago
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paulscondrenContributor I
posted in Home theater
Sonos Sub dissapearing from network

Hi. I have a Sonos beam and a Gen 3 Sub. The Sub regularly (daily) disappears from the system. The beam still works fine and is in the App, but the Sub has vanished (system setup in the app shows ‘Beam +?’)Only solution seems to be a factory reset of the sub and then reintroduce it to the system. Not ideal and yesterday I couldn't get it back at all and after a faff I now have the sub but no beam :)Soooooo. My culprit I think is Sky Q interfering maybe. Ive tried both 5G and 2.4G frequencies and the same thing still happens.I’m thinking of going down the powerline route and putting a network cable into the sub and maybe the beam too. Has anyone tried this? thanks.Paul  

926
T
3 years ago
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srosvoldContributor II
asked in Home theater
Arc stopped working on Samsung TV

It was working fine and then just stopped working two nights ago. I have an older Samsung smart TV. I have tried changing HDMI cables, turning Anynet on and off, disconnecting the ARC power and HDMI, re-connecting them and nothing seems to work.

217093
S
3 years ago
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bndallas82Contributor I
asked in Home theater
Hooking up Arc

I have an old 2016 Sony LCD that I will be attaching my Arc to. My tv doesn't have an eArc but it does have an Arc hdmi port. Would there be any difference in quality hooking the Arc using the optical adapter as compared to hooking it up via the Arc hdmi? I would like to use that last hdmi for an Xbox.

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B
3 years ago
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Mark HuddlestonTrending Lyricist I
asked in Home theater
Beam IR sensor stops working

I purchased a Beam a few weeks ago. I absolutely love it but twice now I’ve had to power cycle it to get the IR sensor working again. Randomly it will stop responding to Sky Q remote when streaming music. Tried all the usual - batteries in remote, making sure IR sensor isn’t blocked, re-pairing etc. A power cycle is the only thing that works instantly without having to alter any other settings. It’s so frustrating and annoying. I have read other posts about this but they seem to be a few years old. Anyone else experiencing this still, any fixes etc?? I’ve got the latest software installed. TIA

83730
M
3 years ago
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