Contributor I

no sound in surround speakers with.5.1

13 replies
1002 views

I have connected arc - sub mini + 2 sonos one sl.

In dolby digital 5.1 there is no sound in surround spearkers

My tv is sony xh90

Sound is in dolby digital

Any idea?

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106rallye

What does the Sonos app say you are receiving? What are your TV’s sound settings?

G

GuitarSuperstar

Lead Maestro

Make sure the TV is set to these settings:

eARC: Auto

Digital Audio Out: Auto 1

Dolby Digital Plus Output: Dolby Digital Plus

Pass Through Mode: Auto

"Receive with simplicity everything that happens to you." - Rashi

C

CpocpoAuthor

Contributor I

App say dolby digital plus 5.1

Tv sound settings

Earc mode: auto

Digital output: auto2

Dolby digital plus output: dolby digital

G

GuitarSuperstar

Lead Maestro

@Cpocpo Set Digital Audio Out to Auto 1 and if there is a Pass Through Mode setting, set it to Auto.

"Receive with simplicity everything that happens to you." - Rashi

C

CpocpoAuthor

Contributor I

@Cpocpo Set Digital Audio Out to Auto 1 and if there is a Pass Through Mode setting, set it to Auto.

The same

Sonos app say dolby digital plus 5.0

Only sound if is a movie or serie but for example soccer or F1 not

G

GuitarSuperstar

Lead Maestro

If you are hearing audio from the surround speakers when playing a movie or TV show, then soccer and F1 is probably only being broadcasted in a lower quality stereo.

"Receive with simplicity everything that happens to you." - Rashi

C

CpocpoAuthor

Contributor I

If you are hearing audio from the surround speakers when playing a movie or TV show, then soccer and F1 is probably only being broadcasted in a lower quality stereo.

But anyway app sonos say dolby digital plus 5.0.......

Corry P

Sonos Staff

Hi @Cpocpo

Welcome to the Sonos Community!

If you have wired your Arc to ethernet and have disabled WiFi on the Arc, please re-enable WiFi on the Arc as the surrounds need it to be on to receive the surround sound data feed from the Arc. By all means, keep the Arc connected to ethernet - it will still use the cable.

If, however, you have not connected your Arc to ethernet, I recommend you reboot the Arc by unplugging it from power for a moment, and if that doesn’t fix the problem, please get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

jgatie

If you are hearing audio from the surround speakers when playing a movie or TV show, then soccer and F1 is probably only being broadcasted in a lower quality stereo.

But anyway app sonos say dolby digital plus 5.0.......

It could very well be 2.0 stereo being converted to a broadcast standard of 5.1 (seen in your system as 5.0). Unfortunately, aside from asking the broadcaster what the original format is, there’s no way of knowing for certain if this is the case. But I would assume it is the format at fault if you are receiving 5.1 from other sources.

C

CpocpoAuthor

Contributor I

If you are hearing audio from the surround speakers when playing a movie or TV show, then soccer and F1 is probably only being broadcasted in a lower quality stereo.

But anyway app sonos say dolby digital plus 5.0.......

It could very well be 2.0 stereo being converted to a broadcast standard of 5.1 (seen in your system as 5.0). Unfortunately, aside from asking the broadcaster what the original format is, there’s no way of knowing for certain if this is the case. But I would assume it is the format at fault if you are receiving 5.1 from other sources.

I suppose it is format because in movies or tv series or maybe in the main menu surround sounds perfect.

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