Home Theater

Hi. Can I use Sonos Arc + Sonos Amp for Indoor Ceiling Speaker + Sonos Amp for Outdoor Speaker all connected together to a single TV..? Can I play independently OR merge the TV Sound on Sonos Arc / Sonos Amp for Indoor Ceiling Speaker / Sonos Amp for Outdoor Speaker when I have connected all 3 Sonos product on Wifi Network..?Thanks in advance.

Hi. I have logged a ticket with Sonos. But I thought I'd ask here. Listening to a playlist on amazon unlimited.  Some of the songs I can here at setting 12, but the next track comes in and is really loud. Sometimes the bass goes really heavy. I pause it, start again and it clears. We tested with support and thought it was an android issue,  but also does on IOS too. Been like it for a few months. I'm wondering if it's a track being played in Atmos and then the best track is HD??Is this a common bug? I read alot of various problems,  but not necessarily this. Thanks. Have a good day.

Hello,I’ve had a Beam Gen 1 for over 4 years now and never had any issues with the sound quality in that time.  I recently moved house and since then I’m finding that when watching TV or movies I’m struggling to hear what is being said.  It’s really quite subtle in that it’s not all speech all the time, it seems that certain things are worse than others, for example one word in a sentence you might really struggle to pick up or if there is a scene with someone on the phone you can’t make out what the person on the other end is saying.  I never had this problem before I moved house and I'm wondering whether the Beam took a knock which has caused a small fault with one of the 4 speakers or something similar that is causing quality or part of the audio range to be affected.  Speech Enhancement is already turned on and i’ve also tried Night Mode which has not helped at all.Is there anyway to do perform a diagnostic on unit that could detect faults in any of the components?   

I have a Sonos arc attached by hdmi cable to a Samsung tv. I lower the volume on Sonos before turning off the tv and when I turn the tv back on the volume is significantly higher than when I turned it off.. any suggestions?

Hei,i have one Sonos Beam Gen 1, 2 Sonos Five and a Audio Technica turntable (AT-LP60XBT).I consider to buy a Sonos Amp.The Beam and both 5 can’t be connected together.it’s possible to resolve the problem with the amp?

Hi did a search but couldn't find this topic. Very basic question but my app can't connect to either the amp or arc soundbar for setup. The green light is flashing on both. Tried while connected to my regular wifi and also wifi 2.4 GHz. The wifi signal is fine at the location. Eg my TV streams things fine here. Any suggestions or mistakes I'm making?Thanks!   

Hi all.So I've had the Sonos Arc bar working perfectly with my Samsung 55” QN95A Neo QLED 4K for over a year.Recently the the TV has started connecting to TV speakers and the green light (or any light) no longer illuminates on the arc.It's connected via hdmi and arc port on the samsung connect box. I've tried replacing the hdmi cable from the sonos arc to connect box. Power cycled all devices, hard reset the arc bar. Deleted the sonos app, reconnected it all several times and it simply won't connect. Removed all other devices atrached to the conbect box.On the arc app on my it gives an error about can't connect check if other devices interfering, or something like that - when trying to connect the bar and TV. Hdmi Arc option is greyed out within Samsung sound settings. Tried manual configuration options within TV settings, simply can't connect the 2 devices!Is anyone able to offer further things to try or advice please.Much appreciated.Mark.

Hi! I have an Arc and 2 Ikea speaks as surrounds.The setup works brilliantly aside from this issue of the TV audio cutting out for a split second randomly (but frequently), or skipping or popping. It's almost like packet loss on a HDMI connection!I’ve scoured through the various topics and this seems to rear its head quite a lot but the solution is a bit of a mystery so hoping for some individual help.For context the Arc is connected to a 2017 Samsung TV via HDMI.Thanks!

Setup islg C1 oled 55beam gen 2apple tvnintendo switchps5sound set to pass through on tvearc turned on The setup works perfectly with live tv, tv built in apps streaming and anything played via the Apple TV. But, 1 second audio dropouts occur whilst using either the Nintendo or the PlayStation. The dropouts occur every minute or so for 1 second.  I’ve tried turning everything off and back on etc and disconnecting all devices except one of the consoles and the beam but the issue remains. Any help greatly appreciated, a bit gutted spending all that money for something I can’t use whilst playing games. 

Arc runs abnormally hot even at volumes lower than moderate

I set up a new Sonos system today and am having problems with getting sound from the Sub.  My system consists of the following:--Two Sonos Ones connected by wifi--Arc connected by wifi--Sub paired with the Arc and connected to the router via ethernetFrom the beginning, I cannot get sound to play out of the sub. I have tried all the usual remedies including resetting the router, powering off all Sonos devices, factory resetting the sub and reinstalling, and switching the Sub connection from wireless to wried.  I checked by sliding the sub bass level back and forth on bass heavy content. None of these steps have helped.This is the second Sonos system I have set up in the last 6 months and I had the same problem with my first system. When I installed a Boost via ethernet to my router, on my other system, that solved the problem. I do not have a Boost on my current system, but could acquire one if that is the solution (although it seems odd to have to have a Boost for the Sub to work).Is i

Trying to set up the ARC soundbar via WiFi, but when the app is trying to locate it my phone's Bluetooth crashes and won't continue the set up. I've tried resetting everything, same thing happens every time. Any help would be greatly appreciated 👍

I recently purchased the Sonos Ray Soundbar for my family’s Samsung TV. Frustratingly the soundbar won’t recognise the Samsung One remote to change the volume unless I’m standing right next to it (If I’m not within 30cm of the soundbar it won’t change the volume). I’ve followed the sonos guide on setting up the Samsung One remote, I’ve tried setting up the soundbar under a different brand as some other threads mentioned and I’ve changed the batteries on the remote and nothing has fixed this. Is there any solution to this frustrating problem?

My sub won,t power up.  No light and is listed as missing by the app.  Tried different power outlets, leaving unplugged overnight etc. Any hopes here or is it dead?  If so that’s pretty poor for an expensive device only a couple of years old.

Bought a Samsung QE55QN85B 4 weeks ago and connected to a Sonos Beam Gen2 bought on 6 Aug. Both devices have the latest updates. HDMI cable supplied with Sonos is ok and connected to HDMI eARC. No issues streaming to Sonos from iPhone but sound from TV drops. Have tried every combination of switching off and restarting TV/Sonos, have gone through every set up option on TV. Tv shows output to Sonos Beam. Sonos app shows it thinks it’s connected to the TV and adjusting volume on TV shows same adjustments on Sonos app. However there is no sound from the Beam. Best I’ve achieved is to get sound from You Tube on TV but as soon as I changed to Disney+ sound was jittery and then stopped altogether. Have phoned John Lewis for technical support for the TV, reset the TV and redone the connections. For about 3 minutes had sound from the Beam but then stopped. John Lewis are now exchanging the TV as we are assuming it’s a fault with the TV. However I will post again if the issue is not resolved wh

I saw that I can setup surround with SL One with Beam, but with two speakers...not one.I can tied them together or via the play/pause button, but Id rather have them auto connected.Is it possible to setup both as speakers for my tv?

Is there any work around or additional product to get the Sony XBR-48A9S Remote (it is NOT an IR remote) to control volume on Sonos Ray?

Hi, I have an issue where the speakers in the back and the sub gets deactivated by them selfs almost every day i my home theater set up. This is always at the first use of the day and never in the middle of playing a sound.Is this normal? I always have to activate them manually in the app. When I get home they are blinking slowly with green.I use the arc, sub gen 3 and 2 of the one sl.

So I thought I’d got this Sonos system off to a tee . Connected my play ones with my ray as a system and worked fantastic until I switched on tonight ray and the stereo system with the play ones all connected and showing in the app all good and connected but the problem is there’s no sound coming from the surrounds just the ray even though it’s showing all good in app I can adjust volume etc as normal but nothing coming out any thoughts on what’s wrong I’ve tried removing them and then adding them back but it’s the same no sound for the surrounds  thanksnin advance 

Hi, I just got my Sonos Arc (without sub). I was wondering how to tune Trueplay if you have 3 corner walls only. So my wall looks like:Front: where the tv is and the window at the backLeft: Concrete side wall with the couchBack: Couch with a wall (this is where I sit to watch)Right: Open spaceShould I tune on three walls or also do some tuning on the right side even though it is open space? 

I recently added a ray to my living room Tv. I already four speakers wired to a sonos amp in this room. I am trying to add the existing speakers to the ray to create surround. The online setup runs as it should but the connection fails every time and erases the amp from my system. The result is I have to restart the amp and I don’t get the surround sound desired.  Am I missing something?  I can pair the speakers, but since they aren’t truly setup as surround they just echo, it isn’t the desired outcome. Please help. 

Hi guys I’ve just upgraded from a Sonos play bar to a Beam gen 2 and finding it a bit confusing which settings to set up on the PS5.I also have a sonos sub and 2 sonos 1’s as surroundsI can only get 7.1 output on pcm but there is also Dolby and Dolby dts setting but they show 5.1could someone advise best settings on ps5 please to get best out of my setup ? Thanks in anticipation 

I am connecting an Audio Technica Turntable to my Sonos system using a Sonos Ray, using an analogue to digital converter and connecting this to the Ray bar. The Ray will not detect the optical signal from the converter. I have tested it by connecting it to the optical input on my Denon Amp and it works perfectly but the Ray will not detect it? If I connect an optical cable from the DVD player to the Ray it works but it will not work with the signal from the optical signal from analog to digital converter?

My sonos app is no longer shuffling my apple music library. This needs to be fixed asap. I have around 1000 songs in my library. I have had sonos for over 5 years and I have used sonos for music everyday. I use it with my Samsung galaxy s10+. Not being able to shuffle music is a deal breaker so if this doesn't get fixed, I will be looking into other sound systems. 

I have a Sumsung tv and firestick pluged into on of the HDMI ports. I just bought an Arc and set it up and plugged it into the HDMI ARC port and the firestick is not working now at all, no on/off, no sound no anything. It was working fine witha samsung sound bar and optical. I can use the samung apps built into TV and the sound works fine though the ARC sound bar just nothing with the firestick. Help haha