Home theater

I’m hearing a crackling static sound periodically coming from my Arc and two surround sound Ones when nothing is playing through the speakers. For instance, if the TV is paused and/or music is paused. Anyone know where I should look to determine cause of this crackling? Diagnostics 1396450043

Dear All,I have a very simple question : i have a tv, and i would like to hear the sound of my tv through sonos multiroom environment in every room of my house. ​​​Could you please help me out on what equipment i have to buy and what protocol  i have to use in order to connect these equipments together ?I thought a connected tv with connected speakers would work together easily, however it seems not to be the casethanks for your help 

Hi there! Can you set the volume not to change as much when using TV remote? Samsung smart tv change to much on every “click”. From zero to first it's a huge difference. Is it possible to change the settings in the sonos app? Would like it to be not so sensitive.Also have an issue watching soap2day or other, sound isn't synched with movie. Sound is dragging after and all I can find in sonos app is about the other way around. 

I am changing over from a component system to SONOS. I already have a Sonos ARC with Sub (Gen 3) working fine but need to add the ceiling installed and wired Polk Audio RC 80i as surround. From what I have read, the Sonos Amp is what I need next, but the specs say the Amp uses eARC from the TV. The ARC soundbar is already using that  eARC from the LG TV. How do I get both to use the same eARC plug? I want to make sure I’m getting the proper product before I buy something that won’t work with my current situation. Also, when I setup the ARC and Sub, it didn’t want to work with the TV and come on when we turn on the TV. To solve that issue, I now leave the ARC and Sub on all the time. Is that the correct way to do things or am I missing something? Thanks in advance.

What can I do to get Sonos Arc Sound Bar working on my Sony KD-65X8500G TV ? Trying to setup my brand new Sonos Arc with my Sony KD-65X8500G TV. Have downloaded the Sonos2 app on my iphone. Within  ‘TV Setup’ it asks to ‘Turn on your TV, then plug the HDMI cable into the HDMI ARC port’ - to which I have done and then pressed ‘Connected to ARC’. I then get a message pop up ‘HDMI ARC not detected. Make sure the HDMI cable is connected to the ARC port and your TV is on’I have done this over and over, even re setting the Sonos Arc, turning off power to Sonos Arc, turning off power to TV, Disconnecting HDMI cable from both TV and Sonos Arc and re connecting - and still getting this same message - VERY FRUSTRATING !!  Is my TV settings wrong somewhere? 

Wanting to get best sound by placing 7.1.4 at ideal position. Ceiling height 11feet. CURRENT SONOS PLACEMENT 

Hi,I dont usually write in any forum however I was very compelled to state that ever since updating to 15.5 - my sonos arc and gen3 sub has never sounded as good as it does now.Its just superb, for a very long time I kept questioning to myself if the £900 arc and the £700 Sub was worth the cost for lets face it .. meh sound… however the 15.5 update has truly opened up the potential of the system (more so regarding the gen3 sub)>If there is any improvement on top of this (which is me being picky) is that the treble side of things on the arc can do with more clarity and more presence but thats it… I would love oif Sonos keeps the sound profile of the 15.5 update but tweaks it here and there as needed just dont revert it PLEASE! 15.5 Update has even had comments from the family - wow it sounds so much better what did you do .. erm updated it….:-D

I have the original soundbar and it has the sub plugged into it. Was working fine LONG after upgrading a ton of stuff to S2. Suddenly no sound on the TV, no sub at all, and the horrible software is telling me the device is incompatible and gives me an upgrade link that goes to the website to buy a replacement. Yet the website says the device is compatible with S2.

Hi all,My chromecast with Google TV always sends "Stereo PCM" to my Sonos Arc.Playing exactly the same content from the same source in any other way (app on TV, from attached laptop, AirPlay) results in surround audio on my Arc (Dolby Multichannel PCM 2.0) TV: LG OLED65CS6LADTV-audio: tried both "auto" and "Dolby Digital Plus"Audio format HDMI: bitstreamDigital output setting: pass througheArc: enabled Sonos ArcArc attached to HDMI-2 (eArc).Arc has wired internet connectionCombined with 2 Sonos One's as surround speakersGoogle Chromecast with Google TV (4K)CC attached to HDMI-1Advanced sound settings: tried both "Auto" and only "Dolby Digital Plus" enabled.Content providersNetflixVRT Max (national television station)Private content using VLC on CC or laptopI also powercycled all devices multiple time

I want to to connect my Sonos on my tv and have only this sound (not my tv sound )i want to control the sound with my Apple TV remote ( i can put in temporary audio out but not in default…i need to do every time i open my tv go to setting go to temporary unclick to tv sound and click to Sonos !!! pls anyone can help me ??? Thx in advance 

I have an Arc, sub and Era 300s for rears. Arc is connected via eArc to an LG G3 TV.I’m using the Dolby Labs Functional Testing album on Apple Music on an Apple TV 4K. When I play the 7.1 track, everything sounds great. Surround and rear surround channels are very distinct, and the rear surround channels are as loud as the surround channels. Surrounds play from the outside speakers, and rear surrounds from the inside speakers. Great! However, when I play the Atmos tracks, it’s a different story. Surrounds and rear surrounds sound identical, and both come from the outside speakers. It seems as though all I can hear the the inside speaker is probably some reverberation. Is this a bug, by design, or something wrong with my system? The Sonos app correctly shows 7.1 pcm or Dolby Atmos, as appropriate.As an aside, the Arc was originally connected via Arc to an older Sony TV (so no Atmos support). When I got the LG and connected the Arc to it, I got no height channel playback

As title says can you have the era 300’s working as rears for the amp and if so do you get some degree of spatial audio?

Hello I’ve only got one speaker working ? Am I missing something ?  

Hello,The back left side of my sonos arc is heating up (if I look at it from the front, it's the left side). The heating is not so strong that I have to catch my hand when I touch it, but it's still quite noticeable. Is this a natural phenomenon for a sonos arc or should I not notice any noticeable heating and there is something wrong with the device?(The casing of the device heats up even during normal and quiet use, the temperature in the apartment is 24 degrees Celsius.)

Bonjour,Puis-je connecter ma box internet à ma Sonos beam avec un câble Spdif (port Box Internet) Fibre Optique (Port Sonos Beam)?Merci

Hello!  So I'm having issues with sound lately. Seems like anytime I'm watching a movie the sound is not balanced. When I play YouTube/Spotify sound seems to work fine, but movie apps Netflix/Prime/Vudu/HBO Max require me to blast the volume up and the speech is so damn quiet.   Currently watching Indiana Jones on VUDU and the talking is incredibly quiet while the action/music is insanely loud.  Sony Bravia 65"  TV Sound settings have been disabled and routed to just sound bar settings.  In the Sonos app I have applied the speech enhancement and night time modes on/off and tried changing treble/bass to adjust and I can't get anything to balance out. Also lately I have to turn my TV volume up to 70/80 before I can hear clearly and before it was around 15-20 and we could hear perfectly.  Running on HDMI eARC into television.  Feels like I have to just reset everything, but h

Title. Just wondering if adding two more 100’s or 300’s would make any difference or just a waste of money. And before anyone asks I do plan on adding a 2nd sub to complete my movie theatre 

I added two One SL for surround speaker and one beam gen2 in room as a group. When I play YouTube on TV which is LG C2, the surround speaker has no sound, how can I set them play together? 

I have an Arc as front TV speakers and I use an Amp with 2 passive speakers as satellites. I would also like to be able to use the Amp independently to listen to music when I am not watching TV.However the Amp disappears from the list of available speakers as soon as I add it as a satellite to the Arc. I then have to manually remove the Amp from the Arc to be able to use is independently again.Autoplay ungroup is turned on, but does nothing.Is there a way to have the Amp support both setups (satellites / music) alternatively without having to change the configuration every time?

I'd like a home theatre arrangement and currently own a Beam 2nd Gen, what speakers should I choose from the Sonos stable? Room size approx 4 metres x 10 metres - concrete floor

HelloLast week I received a brand new subwoofer gen3. I noticed though that on the right driver there is an approximately 0.5” excessive glue between the cone and the suspension. Looks like stitches or leakage from the attachment procedure. Is that an imperfection that can compromise the sound quality now or in the future?Thanks 

New issue popping up out of nowhere after many months of seamless play. I have Arc+two Era300+sub mini hooked via eARC to REI switcher which also houses the AppleTV+ epson projector. Formerly, I could play anything on AppleTV with ease and would control volume thru Sonos app and if I felt listening to music (also via Sonos app) I could change to that at any time. Now, music plays fine thru Sonos app but anytime I crank up the projector with AppleTV --it’s silent OR it makes this very quick squeeeek type of noise instead of the clicking while navigating thru app icons on the AppleTV menu. And if I click on any show (Netflix, D+ etc) it’s silent. The only workaround has been airplay and changing “audio output” settings to “temporary audio output” and selecting the Sonos “media room” designation - but that’s via airplay and not thru the Receiver speaker/REI/atmos setup. Any ideas on how to fix this weirdness?   (the only workaround so far is unplugging and re-plugging the REI unit...wh

My Play 1s work fine paired together and the sub-mini works paired to them, however once I pair the Beam 2 they stop and sound only comes out of the Beam 2. True-lay doesn’t work because it says speakers cannot be heard. 

I just bought my whole Sonos sound system a few months ago when the era 300s launched! About a month ago the system started randomly disconnecting and reconnecting to my TV in the middle of watching things. The sound will just randomly cut out, the light on my Arc and Sub will turn white, and then 45 seconds later the lights will turn green and it will reconnect. The system is connected via eARC to my TV, and my wifi is not going out. I have tried everything at this point… turned the router on and then off, powered off the arc/sub/my 2 era 300 surrounds to try and recconnect, and changed the HDMI cable. I’m not sure how to fix this issue! 

I installed an ARC with 2 OneSL speakers on my DirecTV satellite system a few years ago with no issues.  I had to replace my internet home gateway and DirecTV set top box just recently due to a bad electrical storm in the area.DirecTV sent a technician out after I replaced the fiber gateway to replace my set top.  The video works fine, buy I cannot properly reconnect my Sonos system after running through the DirecTV remote set up menus.  I’ve made several attempts, and had their technical support on the line during these attempts.The ARC is not listed on DirecTV’s audio set up menu list, and I’ve tried all other choices with no luck.  Any help this forum can offer will be greatly appreciated!