Home theater

I’m having an issue with the sub (gen 3) that I have added to an arc and TV. A couple weeks ago the sub stopped working with the TV and movies, but works perfectly fine with music via Spotify.Removing the sub and re-adding didn’t fix anything. Any ideas of what to try next?

We are buying a house with a large living room with vaulted ceiling. I am wondering if the placement of the arc bar where the red rectangle and ERAs where the blue squares would work. The house is not completed yet so I don’t have all the specs of room size or furniture. I would love to get the height effect from the atmos and fill the room when watching movies and sports.  The arc will be paired with a 70 in LG OLED   

Have set up my new Beam(gen 2) and wanted to pair my 2 One speakers as surrounds.Went through all the relevant steps and in app tells me everything is connected and working. However only the left surround has sound out and none at all from the right?Unpaired them and used the right sided as a standalone in my kitchen to check was working normally,  and it played music perfectly. So went back to try pair them again, and same issue arose. Only the left surround emits sound and nothing from the right.Have tried with Dolby Atmos and Dolby Digital 5.1 and same problem. System has beam hard wired via ethernet direct from modem with cat 6e cable, and the rears paired via wi-fi so cannot understand why one speaker is playing but not the other?Any help greatly appreciated. 

Hello Everyone !I hope your having a good day :)My father is very sick, and he will have to stay at home for quite a while. I said to my brother : lets buy him a new TV ! And he said : Lets buy a very good soundbar as well! So here whe are : i bought a SONOS RAY and a TCL 55C645 (not the best, but good work according to me)=> The problem is that i cannot link the TV remote to the sonos ray, i know he can use the app, etc… but it might be interesting to use only one remote :)The remote is this one : RC833It seems that the remote and the TV cannot handle IR remote type? So my question : do you think i have to buy an other soundbar if i want to use only one remote?Did you already had this kind of issue?I read a lot of topics, but cannot find a way to solve my issue... Thank you a lot for your help <3 

Should read 2.0 not 2.o.  Well last piece came in today which was the Arc. Got the sub and Era 300’s last week and all was good. But seems no matter what I try I’m stuck output Stereo PCM on the app. Similar to this  Unfortunately this might not be solvable on my end. I have LG 55EC9300 and the HDMI Port 1 with ARC is unfortunately broken. So I’m using Optical audio out, but there are no other options for pass through for that port I can see. Even did a firmware update. Still have my Denon receiver which is fine but haven’t felt like running cables for the rears as we moved into a new place and thought maybe a nice wireless systems would keep things cleaner. But with no Atmos since ARC is broken on my TV and stereo via optical only. I think I might just need to pack up and return everything if no other ideas short of getting a new TV.I did try to configure my Denon to just pass through to the ARC but that didn’t work.  Thanks all 

Wow once you connect the sub 3 the arc comes alive this is worth the wait and investment over time next are a pair of 300s to complete the setup 🙏❤️👍

Hi  I have recently bought a LG OLED G3 television and have an older Sonos play bar which connects to the tv via an optical audio cable. I can’t seem to get any sound to come out of the speaker. When I open up the Sonos app it says it is not connected. However the red light is on the cable showing that it has power from the TV.  i have gone though the settings on the TV to sort the radio frequency and IR issues but still have no sound.  any help would be appreciated 

I have Sonos arc and sub gen 3 that I want to use them with ps5, pc and Apple TV, the problem is that my projector EPSON EH-TW6250 don’t have hdmi eARC, i think about something like the arcana, but it’s very expensive and I don’t just want to buy it, if you have any suggestions it’s really helpful for my, thank you.

Hey guys,I read many similar topics, but none had a solution that worked on my setup.Setup / EnvironmentDevices:Audio System (named as “Living Room” in the Sonos app) Sonos Arc Sonos Sub (Gen 3) 2 Sonos Era 100 (Rear placed) Sony A95L TV Apple TV 4KConnectivity:Apple TV is connected to the TV on a HDMI 2.1 (CEC) port with an HDMI 2.1 cable Sonos Arc is connected to the TV on a HDMI 2.1 (CEC, eARC/ARC) port with the Sonos Arc’s provided cableConfiguration / Settings:Sony A95L TV Picture & Sound Sound (Audio system) Dolby AC-4 Dialog level: Min Dynamic range: Compressed DTS Dynamic range: Disabled Prioritize HDMI signal information: Enabled Audio output Audio system settings Acoustic Center Sync: Disabled Audio system prioritization: Enabled A/V sync: Auto Digital audio output: Prioritize passthrough eArc setting: Auto Optical digital audio output volume: Max Apple TV 4K Video and Audio Audio Format Change Format: Off Dolby Atmos: On

When will Sonos release the update for Inverted Era 300 tuning?

I have a Beam 2 and 2 Era 100 speakers. As far as I know the Beam creates a 5 ghz network to connect with the Eras to form a surround system. But we, the users do not have any control over the settings of this network. And as I know the Beam do changes in it based on something.And this is causing many, many problems at home, because I have a 5 ghz wi-fi network for all my devices and very often the Beam is causing interference with my wi-fi. In many cases as soon the beam starts working when I’m watching something or listening to music my wi-fi speed drops from 200-300 mbits up/down to under 60 megabits and sometimes even to 5-7mbits. Seconds after I unplug the Beam 2 and it’s network disappears my wi-fi stars working normally again. So my conclusion is that it’s the Beam that causes the problems. And that was verified multiple times. And because I don’t have any control over Beam’s network and because it changes it there is nothing I can do. There is no point of doing any changes in m

My ARC is having an issue when it is connected to the TV it automatically starts turning the volume down to mute. However, it doens’t stop, it keeps lowering. It’s as if someone has a remote and is constantly pressing the volume down button. Curiously, it does not turn itself down if I just play music through it. Only when it is connected to the TV, we also don’t have a remote for the TV and only use an Apple remote. I have tried the following.Cleaned the physically volume buttons. Removed Apple TV and connected it directly through the television. (Still occurrs)Replaced the HDMI cableReset the television. Removed the ARC from the TV and played the TV though the inbuilt speakers (Dosen’t turn itself down)I don’t want to reset the ARC just yet in case someone can pull some diagnostics data out. 

Hi, when I connect Sonos arc with a couple of years old Samsung tv, tv says a device supporting atmos connected. however, from there on the source basically changes between tv speakers and arc in about two seconds intervals. Sound never comes out from arc but tc speaker instead. So no output even for a a few second when the settings says source is Sonos arc. Using Sonos supplied cable and tested million times if the eARC connections are loose. They seem not to be loose, also have tried with three different HDMI cables. Also done all cables and equipment off for 10 minutes but no cure. What should I do next. Sonon Arc works properly when using with my another (tiny) Samsung tv so Arc itself is no faulty. Could the eARC port in the television be faulty?

I have now new LG TV Oled65c2 which comes with new Bluetooth remote MR22GN (no IR support) and connected it to old Sonos Playbar via optical cable, sa it was expected that there is no volume control available on Sonos from that tv and its remote.So I have decided to make upgrade and going to buy Sonos Arc and connect it to tv via HDMI eArc, but before doing that I would like to be sure that it will allow me to control volume of soundbar without any additional remote just through Hdmi Arc connection. Maybe this is trivial question but I want to be 100% sure 

Hi people , just wondering if anyone else is having problems with beam 2 ?Voices appear very tinny and with no mid or bass to it also they are overpowered by rears even when used on +0. I also have sub Gen 3 and it works fine.I done trupelay many times but it won't change anything. Any action in the movie's and it's blasting all the effects 2-3 times louder then voices. Really annoying and have to play with volume all the time.I updated to newest software but it was like that from last update. Any ideas what is going on and how can I fix it ?Thank you guys.

Good evening all. I’ve just currently purchased the Sonos arc, sub gen 3 and two era 300. All are still currently boxed as decorating my lounge. The length of my lounge is 6m. As you will see my tv is placed on one wall and the opposite side has a bifold door. Where my sofa sits it’s in the centre of room right in front of tv and sits in line with end of wall on left and right. Now do I put my era 300 in line with my sofa highlighted as A on wall or do I go with option 2 highlighted as B on the ceiling just in front of curtain pole upside down?All advice would be greatly appreciated. 

I have an Arc, Sub & 2x One SLs that have been running just fine since I got them nearly 2 years ago. I have an LG OLED TV with eArc, and I’m running version 15.1 of the app.Recently, on some random occasions, the voice part of the audio has started to come out of the right hand surround speaker, and not out of the Arc. It’s as if the surround has been reversed - what should be out of the Arc is coming out of the right hand surround and vice versa. The left hand surround appears to be working normally, as well as the sub. It’s weird, I’m not gonna lie. If I turn the surrounds off, the Arc works normally with the sub.The problem persists whether I’m watching regular TV on Sky Q or apps on Apple TV. I’ve not done anything different to normal, it just happened but I can’t remember if it was after a channel change or after a pressed pause moment. I don’t know when the 15.1 update happened, and I don’t know the date the problem first happened, so I don’t know if it’s anything to do with

I have been trying to set up my Sonos Beam Gen 2 with my LG TV all day.  I can get sound from the Beam 2 but I cannot go through the Sonos App TV Setup.  Everytime I get to the test connnection, it gives me the error of Arc Mode not Connected.  However, every setting in my TV is set correctly. I have used multiple HDMI Cables, and had LG  remote into my TV to make sure I had it correct. I have reset the Sonos Beam to factory settings as well, but that didnt help either Sonos customer service couldnt help me earlier.  I spent about an hour in live chat with them…..any help with this issue would be greatly appreciated.

hello,i have the sonos playbar, sub and a set of play one’s. recently the subwoofer stopped working. it is connected however there is not sound. i can control from the app but it does not make a difference-no sound. i have deleted and re connected a few times, the app is up to date, tried power cycling and still nothing.any help would be appreciated.

On the S2 app you can pair 2 ERA100 to an ARC soundbar but they instantly go as a  pair of Surround. Is it possible to make them be a sound Copy of the ARC bar instead? so i can install the ERAs on 2 different place and listen to what is played on TV ?

Hi, I recently bought a new TV (LG G36), Sonos Arc, 2 x Era 300s and a sub mini.When it’s working, it’s a fantastic sound. However…I’ve been experiencing what can only be described as an electric “popping” noise, and occasional audio loss (about 3-4 seconds) on my Arc.Without fail, every evening, there will be a popping noise (sometimes when also using my iPhone and randomly scrolling websites/apps, but it might only be coincidental), and audio also sometimes disappears. The plopping noise (quite high pitched, but not a loud bang) happens too often to be ignored.This happens not only with Atmos content, but also watching a movie where the Sonos app showed up as Dolby 5.1.  However, all my settings (TV, PS5, Sonos app) are all geared up for Dolby Atmos (why I bought the expensive system!) and special / surround audio. Any advice how to fix would be appreciated- my wife is complaining it’s a waste of (significant) money and wants it all returned - and it’s hard to argue with her to be ho

I had a Samsung 65 in 7000 series TV and the Samsung IR remote was paired to my Sonos playbar. The screen went out, so I bought a Samsung 8000 series for the voice remote. It appears that the 8000 series comes with the Samsung one universal remote that is pre-programmed to RF, but it is capable of IR output. I cannot find settings in the TV menu that will allow my Samsung remote to have IR output to control the Sonos Playbar. Can anyone help?

Hola, Tengo una Sonos Beam desde hace años conectada a la TV y mi intención era conectar otro altavoz para mejorar ese sonido en otra ubicación en la misma habitación.He probado un Sonos One SL y para mi sorpresa y después de hacer mil pruebas y llamar al servicio al cliente de Sonos me dicen que uno no puede conectarse pero dos si. Como?. No lo entiendo. Dos sí y uno no?. Lo voy a devolver evidentemente.Gracias. 

My Sub Mini suddenly stopped working.  it is connected to my network but it says that it is not registered   When I try to rectify this it says that ”IncompatibleSoftware VersionsThe version of the app you're using isn't compatible with your Sonos system, so some settings have been disabled. my iOS app is fully up to date and when I check for device updates it says that there are no issues.  any suggestions?

Hello, Need advice with multi hdmi inputs set-up to LG OLED TV (ARC only).Devices:LG OLED TV (ARC only)  + HDFury Arcana for eARCXBOX OnePS5Panasonic Blu-rayFireTV (All steaming Apps set-up here)Sonos Arc with Sub and Era 300 surrounds Looking for a HDMI switch that can support Xbox & PS5 frame rate and handle all the HDMI inputs for simpler management.Plan is to connect all devices to switch then TV out to HDFury (for eARC & TV split). Any help on this would be greatly appreciated.