I purchased an Arc, Sub, and two Era 100s on June 1, 2024. I was able to get the Arc and Eras added to my home. I can play music through the speakers and Arc, and I can get my TV audio coming through the Arc. When I go to set up the Eras as surround speakers, the app says that the system needs to be restarted. When I click the restart button, it says to close the app and come back in a few minutes. I do that, and nothing happens. When I reopen the app many minutes later, hours later, days later, it doesn’t matter. It keeps telling me the system needs to be restarted. It’s the same deal when I try to make the Eras a stereo pair. I’m stuck in a perpetual loop and am unable to use my system the way it’s intended to be used.
I also set up my sub and it says that it needs to be assigned to a room, but when I go to do that, it gets into the same restart loop, so I can’t connect my sub to my system.
Please help!