Contributor I

optical audio cable

Forum|Forum|2 years ago
June 4, 2024
14 replies
489 views

I have a brand new ray, and I followed the instructions and hooked in the optical audio cable to the back of the ray and into the audio output on my TV. I’ve been try to use the app to have it read that particular thing and it won’t read it, and I can’t therefore set up my, remote control to control the sound. I’ve unhooked and re-hooked it several times and yet I still can’t figure out what else I might need to do to get it to work. Any recommendations would be helpful. I’ve been on hold with the Sonos technical support for an hour now.

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106rallye

Not sure what you mena by “I’ve been try to use the app to have it read that particular thing and it won’t read it“. What should read what?

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Rhonny

Prodigy III

@Lizzya

Did you first add the Ray as a new speaker in the Sonos app?

Home → Settings (cog) → +Add Speaker or Component

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LizzyaAuthor

Contributor I

Hi. Sorry about that. In the app when you go into TV set up, it’s trying to read the optical audio cable, which I Believe I have set up correctly. The app doesn’t seem to want to find it and without that it doesn’t seem that I’m able to connect my TV remote so the only sound I’m getting is still out of the TV not out of the beam.

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LizzyaAuthor

Contributor I

I am confused about what you mean by speaker but I’m trying to just set it up as a simple sound bar with my TV. Does this answer your question?

jgatie

Check both ends of the optical cable. There is a very small cap on the end that needs to be removed for the signal to get through.

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Rhonny

Prodigy III

I am confused about what you mean by speaker but I’m trying to just set it up as a simple sound bar with my TV. Does this answer your question?

To set up a Sonos soundbar, you need to add it to the Sonos app via the instructions I provided. Then follow the instructions in the app.

Also check the optical cable is fully connected with the cap removed, as @jgatie has advised.

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LizzyaAuthor

Contributor I

All, thanks for the information on the tab on the optical cable. I pulled those, but it’s still not connecting through the TV set up on the app. I have to run out now, but I will reach out to you guys again later this afternoon. Really appreciate you trying to help.