Home theater

I have a Samsung TV with sonos beam and 2x Plays for my surround set up.   Everything worked fine until I purchased a Manhattan T3 freeview box. Now when i turn on my TV and watch TV on the freeview box, my sonos sound doesn’t connect immediately. It takes about 40mins and then all of a sudden it will then switch from TV sound to the Sonos surround.   I have my TV set to the HDMI sound output by default. The sonos beam is plugged in to the HDMI / ARC port. When i switch on the TV and Freeview box, i try to manually change from TV speakers to the HDMI sound output, but it doesnt find it. I also go to the sonos app and try to connect, and it states no connection from the HDMI/ARC.   I have also tried turning off TV from sockets, unplugging all devices from HDMI ports and pluggin them back in. I have also reset the beam, deleted from app, but still problem is there. Please help   

Hi, My system has been working very well for now six months and suddenly last weekend seems to have stopped. I have a Beam, sub, and to play 1s and suddenly the sub in the play 1s aren’t working. I have tried to reconnect them all to get her via reset factory settings, and they won’t. Can you give me some advice on what to do please?

I just bought Sonos Amp and Beam. I want to connect them with Apple TV 4K and Sony projector (VPL-HW65). The projector has just HDMI in, no HDMI ARC, no optical out. I have two passive rear speakers, and external subwoofer (Arendal).   I set Sonos Beam with Sonos Amp as surround.    1) Sonos Amp works just fine as standalone room. I can hear both passive speakers as well as connected subwoofer (Arendal). But I can't hear subwoofer if I pair Sonos Amp as a surround together with Beam.  Can I use external third-party subwoofer connected to Sonos Amp in 5.1 setup?   2) I'm sending sound from Apple TV 4K throught Airplay2 to Sonos (Beam+Amp(+LS+RS)). I tried default Apple TV > Settings > Video and Audio > Audio Format, then Dolby Digital 5.1. None of the options work, it plays only stereo to all speakers. Is it possible to play 5.1 sound from Apple TV with Airplay2?

Volume on TV setup with sub, playbar, and two ones are randomly increasing the volume when playing music. Has not happened when watching TV. Random volume increase is random, but when it happens a song is playing and the volume will jump up. It will often jump up again to the point it is extremely loud. Resulting in just 

I have 2 surround sound set ups. The first is a Playbar, Sub and 2 x Ones. The second is a Beam and 2 x Play 1s. I cannot get sound to anything but the Palybar or Beam, none of the surround sound speakers work.  With the first set up I can see all speakers. In settings I can change surround sound levels etc but still no sound. This was working fine until about a week ago.  With the second set up the Play 1s disappeared from the Theatre grouping. When I try to add them back in, Sonos finds the speakers but fails at the last prompt, when trying to configure the new speakers. I just get a message saying ‘Son failed to add your speakers, check your WiFi or power to the speakers’. These were all fine about a week ago.  Also I have some speakers that drop connection. I thought that the Boost would resolve this, but while it has enabled linking other out of range speakers, I now experience drop out from speakers which were fine previously.  This is hugely frustrating, I have over 20 Sonos dev

Hi there! In the installation process I use the Sonos App at my iPhone. I have disabled the internal sound at my tv and chosen sound by optic cable. Everything goes fine except the connection to my TV’s remote. I’m asked to press the sound+ button, but nothing happens, and the Sonos App reply to me, that it has not observed my remote. My LG tv is brand new and the remote for it is: Magic Remote Model AN-MR19BA. Can anyone help me to get my TV remote connect to my TV sound? It’s not nice that I can’t control my TV’s sound with the TV’s remote control.

Playbar + Play 5 grouped for Spotify music, but ungroup when I use the tv & have to be regrouped all the time, which is annoying. Also, can only change volume on Playbar while watching tv on Sonos app, not tv remote. Any advice would be helpful. Thanks  :)

I just recently bought a new Sony television. I've been able to get the remote that comes with it to control the volume on my Playbar if I disable the bluetooth, but doing so disables the voice control for the remote. Is there a work around to use the Bluetooth connection on the remote, but still have volume control of my Playbar that anyone knows of? And, yes, I have gone through the Sonos app and tried adding the remote. Same issue, with Bluetooth, it won't recognize it, but with that disabled, it does. I basically need a way to run Bluetooth and IR simultaneously, it seems.

I have purchased two Sonos amps, and front and rear sets of the new Sonance architectural speakers. I want to use them for surround sound in a theater room. I have a cable box, an Apple TV, and apps within the smart TV that will all act as possible video/audio sources. What is the best way to configure so that the Sonos can provide surround from all of them? Use a home theater controller, run the devices into it, and then the HDMI outputs of the home theater controller to the AMPS? Or, possible to run both the cable box and Apple TV to different TV HDMI inputs, and then the TV audio signal to the Sonos? Do the Amps have to be wired to ethernet to allow for surround sound (front and rear) with the Sonace architectural speakers? I'm trying to find any guide published by Sonos on how to use 2 Amps to create 4.1 (virtual 5.1) surround. I got a verbal run through on the phone with them which was not in high detail. Thanks!

I have the Playbar connected directly to TV using the optical cable provided. I have Verizon Fios and was able to program remote to adjust Playbar volume but no matter what setting I choose on TV, I can not shut the tv speakers off completely. Anyone have any ideas?

hello everyone now I'm going crazy, when I use netflix by setting the high quality of streaming I can't hear the dialogue the voice of the speech well .. I activated the dialogue improvement from the app but I don't like it, I always have to be with the remote control in the hand to raise and lower the volume, speaking with netflix assistance they explained that most of them are in Dolby Digital Plus, DTS in fact and how the central channel of the playbase was missing https://help.netflix.com/en/node/14163    

Set up; Sony TV, Virgin V6, Firestick, Playbase Audio for the TV and V6 Box connect to the Playbase via a Lindy optical connector with no lip sync' issues. Pay movies through the Virgin box, no lip sync’ issues. The Firestick is plugged in to the TV, Firestick audio output through the TV speakers is OK, dire through the Playbase. Any ideas as to a fix - Thanks        

Hi all, could not find a solution for this one by using the search function, so I have to ask myself. Right upfront: I very much appreciate everyone’s support. THANK YOU!    Config ( TV Room):  Beam  Sub  2 x One SL TV: Samsung the Frame 2019 (QE65LS03RAUXZG) The speakers are set up as a surround system for the Samsung the Frame 2019 TV via the Sonos app (bream connected via HDMI, rest through WiFi). Trueplay is activated. There are 5 more Sonos One connected to the WiFi throughout the whole flat.  So far, everything is working very smoothly. Except for…   Problem:  The surround sound in the TV Room seems to work as suppose while setting up Trueplay (the testing sounds work perfectly). However, as indicated... ...once I start watching e.g. Netflix there is no surround coming through the rear speakers (the 2 One SL) any more (but a very silent ‘mirrored sound’ form the front speaker (beam).  Dolby surround sound tests via Youtube clips do not work either (render the same result as descr

Hi. I recently bought a Sonos beam to use with a Sony Bravia tv and for a few days it worked perfectly. The arc HDMI is connected properly and the Sony Bravia sync is on. Now it is cutting in and out, but mostly not connecting to the TV at all. When I restart it works for a moment then disconnects. It is horribly frustrating with two small children (!) and very disappointed considering all I’d heard about the Sonos beam. Please help. thanks

With Sonos planed obsolescence with older models (the upgrade your old play 5s for 30% discount on newer models - despite some products sold upto 2015 thing i read today - some 'legacy' products will stop working may 2020) When can i expect Sonos playbase / sub / play 1s (in 5.1 set up) to also stop being supported and require newer models? 2025? i would likely like to sell while they have some resale value to them.  

Hello,   With all the uproar over old Sonos products not getting updates, I would like to know how can I tell what Generation my Sonos Sub is? I just purchased it from Best Buy and want to make sure that it is not a Gen 1 product that is going to be obsolete in a couple months. Especially for what it cost.   Thank you! Bob

Hello.    first question here and hoping I explain it correctly.  I have two outdoor speakers that work great for streaming music through pandora and Amazon using the Sonos app. I have them connected to my Sonos (gen 1 - the white one) Amp.  I recently installed a TV in the same outdoor area and I’d like the TV to output sound through the same speakers.  I purchased this (J-Tech Digital Optical/Coaxial Digital Audio Extender/Converter Over Single Cat5e/... https://www.amazon.com/dp/B07G5NQCK7/ref=cm_sw_r_sms_c_api_i_EnuiEbZ65PEEA) hoping it would solve this for me, but no luck. I connected the device to the Sonos Amp Analog Audio In.  here’s the path: TV optical out to J-tech Receiver optical in and Cat6 out to jtech transmitter Cat6 in and coax audio out to Sonos Analog Audio In. I also tried the exact reverse/mirror. Hoping this makes sense and thanks in advance for any help the community can provide.    

Hi Bit of a rookie so please bear with me. I’ve got a Beam and two Symfonisk Lamps. I’ve grouped them through the app and they all play music together fine.    However, I don’t seem to get any sound out of the Symfonisk when the TV is on, either watching normal TV, my Apple TV or my PS4. The Beam is fine.    The Beam is connected to the TV via a HDMI cable into the ARC socket. There is then a HDMI cable from the TV into a HDMI 4 port hub which the PS4 and Apple TV are plugged into.    Is there something I’m missing as I really want to get surround sound out of them.    Please help!

The beam sounds great with my surround speakers that are hooked up to a connect amp. However frequently the surround speakers go missing. Also while watching TV they will do out and the beam will automatically turn down.  When I turn the beam back up, it will automatically lower the volume. The beam is only a week old.  Attached are two diagnostic numbers from tonight.     

Hi folks just bought the Move as a standalone to improve the projector sound but will not connect.  I have 2 other sound bars and play1s so not new to Sonos . The Epson sees it but won't pair .. I tried 3 other devices which work fine pairing to speaker.   Any suggestions .    The Epson manual says the speaker needs to be A2DP complaint.. 

I had a 5.1 set with a subwoofer (passive i guess, it had no OWN power supply). Can i use this subwoofer, or do i have to switch to a wired subwoofer or to the Sonos.sub?

I'm about to pick up this panel and I just want to make sure 1) Does this TV pass through dolby 5.1 with no lip sync issues for the Playbar? 2) Does the LG magic remote work with the playbar? Thanks

Just got the Playbar and 2019 OLED65E9AUA TV and have tried setting up the magic remote so it can control the volume of the Sonos Playbar with no success. I initially used the Device Connector to go and set up the sound bar using Sonos and optical. It finished fine, but when trying to set up the control on the Sonos app, I keep getting stuck where it says to press + Volume. I read up on issues with the magic remote and playbar and have tried: 1) changing the broadcast location to Mexico, Canada, Other (didn’t have a Germany option like I read in one post), 2) using Philips in the LG device connection menu… the Remote Type option didn’t come up, only a Power Button showed, and 3) disabling the Simlink option. Outside of some magic elf dust, I don’t know what to do to make this work. Thanks all in advance for your help.

I currently have a Samsung Q60r 43” television connected to Sonos Beam via HDMI ARC.  Direct TV Genie and Samsung Blueray player are connected to television via HDMI.  I remedied a lip-sync problem by turning off Dolby Digital on the Direct Tv Genie menu and switching the Samsung television to PCM.  But now, like others on this site, I only get stereo on the Beam.  When I turn Dolby Digital back on in the Direct Tv Genie menu, I get Dolby Digital thru the beam, but the lip sync problem (audio is slightly ahead of video) comes back (albeit ever so slightly). Other posts on this site suggest using an audio extractor so that the audio is in sync with the video.  I bought one and tried it out but couldn’t get it work properly.  Anyway, I was thinking about trying again, because I would really like to take advantage of the Dolby Digital capability of the Beam.  My questions are these: What are the proper setup/connections for the extractor?  I understand that the Direct TV Genie and the Blu

Hey , ​​​​​​I purchased a Sonos Beam plus Sonos One sl, What levels of bass and treble are recommended for choosing eq in the app? Thank you