Skip to main content
CB2
Contributor I
March 7, 2020

5:1 Surround Sound..Help.. Totally lost !!!

Hi All

I have a Samsung QE55 Q9FN Tv, a Sonos Beam & have just purchased x2 Sonos One Speakers.

I am trying to get 5:1 Surround Sound but to no avail ?! 

Everything is connected through a Samsung One Connect box, my Beam is connected using the HDMI Arc port, then the Tv, PS4 & Sony 4K player using the other HDMI ports.

I have just purchased x2 Sonos One Speakers all paired up connected to my System / Account.

If I play music through the Sonos App thats fine, sound comes through all Speakers, the Beam & both Sonos Ones.

However when watching TV, using PS4 or 4K player sound only comes through the Beam ? I have made sure TV Audio settings, PS4 & 4K player are set to Dolby Digital but still sound only through the Beam. If I go on the Sonos App to My System to check what sound is coming in it says Dolby 2.0 when watching Tv, Dolby 5:1 when on PS4 & just Stereo when on 4K player but sound only comes through the Beam.

So my Q. Is how on earth do I get 5:1 Surround Sound for  my Tv ,PS4 & to watch films on 4K player using Sonos System ?? I was going to purchase the Sub to complete the System but no point if sound only comes through the Beam. 

Do I need to connect using an Optical switch or cable but there is no Optical port on the Beam ?

 

I HOPE SOMEONE CAN HELP !

Thank you

Colin

 

 

 

 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    30 replies

    106rallye
    106rallye
    March 7, 2020

    Since Sonos states you have DD 5.1 from your PS4, the only problem areas seem to be the TV itself and the 4k-player. Those seem to be feeding stereo to the Beam, so the rear speakers are silent. The solution to your problems with the TV and the 4k-player can probably be found in the sound set up on both devices. Try to get them to emit DD5.1. 

    CB2Author
    Contributor I
    March 7, 2020

    Thanks for your reply 106rallye.

    Even though when connected to the PS4 & it shows Dolby 5:1 coming in I get no sound whatsoever out of the 2 Sonos Ones which are set up as the rear Left & Right Speakers.

    Regards Tv Audio settings I have 3 options PCM linear , Dolby Digital , Dolby Digital + & i've tried them all, likewise on 4K player that is set to Dolby Digital but NO sound comes from rear Sonos Ones ?! 

    I am very frustrsted & disappointed thus far as believed this to be a very good System to have as a Wireless 5:1 Surround Home Theater set up.

    So if you know how I can get all my Devices Tv PS4 4K player to emit DD5:1, I more than welcome & appreciate the help.

     

    Cheers 

    Colin

    nik9669a
    Senior Virtuoso
    March 7, 2020

    Do you have the rear (surround) speakers set up as a stereo pair, or bonded to the Beam as surrounds? Some owners had accidentally set them as as the former, rather than the latter. 

    CB2Author
    Contributor I
    March 7, 2020

    Hi nik9669a

    I already had the Beam configured then added the Sonos Ones after. So do I need to set up everything again from scratch ?

    How can I tell if set as a Stereo pair or Bonded to the Beam ? 

    nik9669a
    Senior Virtuoso
    March 7, 2020

    Under Settings, System, Products do you see the room with the Beam listed as “Lounge (+LS+RS)” or whatever your roomname is? If so, they are bonded as surrounds.  

    CB2Author
    Contributor I
    March 7, 2020

    Yes  Lounge shows Beam & (+LS & RS) if I click on lounge & scroll down to Tv set up it shows a Pic of the Tv & the Beam with a tick but does not show the rears so should it show them there too ?

    106rallye
    106rallye
    March 7, 2020

    Even if you use the apps on your smart TV (like Netflix) there’s no surround? TV and media player should be set to DD, no plus.

    CB2Author
    Contributor I
    March 7, 2020

    No nothing through the Sonos Ones, rear speakers ! only when play music through the App.

    I have read somewhere that Sonos is mainly aimed for Music so maybe not for me & looks like i'l have to return the Sonos Ones & get my money back & find a System that gives 5:1 Surround sound cos this just aint working !!

    106rallye
    106rallye
    March 7, 2020

    The system works perfectly with my Samsung QE65Q90, so if your TV is a recent Samsung model it should just work.

    Yes  Lounge shows Beam & (+LS & RS) if I click on lounge & scroll down to Tv set up it shows a Pic of the Tv & the Beam with a tick but does not show the rears so should it show them there too ?

    The picture on my app is the same. My surrounds work. Must be your settings.

    nik9669a
    Senior Virtuoso
    March 7, 2020

    I’m puzzled by what you say you’re seeing. 
     

     

    Does your room show something like this? Earlier you said you were seeing & symbols rather than +  


     

    My surround works just fine so there must be something about your setup. 

    Show more replies
    Terms & ConditionsAccessibility statement