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CB2
Contributor I
March 7, 2020

5:1 Surround Sound..Help.. Totally lost !!!

Hi All

I have a Samsung QE55 Q9FN Tv, a Sonos Beam & have just purchased x2 Sonos One Speakers.

I am trying to get 5:1 Surround Sound but to no avail ?! 

Everything is connected through a Samsung One Connect box, my Beam is connected using the HDMI Arc port, then the Tv, PS4 & Sony 4K player using the other HDMI ports.

I have just purchased x2 Sonos One Speakers all paired up connected to my System / Account.

If I play music through the Sonos App thats fine, sound comes through all Speakers, the Beam & both Sonos Ones.

However when watching TV, using PS4 or 4K player sound only comes through the Beam ? I have made sure TV Audio settings, PS4 & 4K player are set to Dolby Digital but still sound only through the Beam. If I go on the Sonos App to My System to check what sound is coming in it says Dolby 2.0 when watching Tv, Dolby 5:1 when on PS4 & just Stereo when on 4K player but sound only comes through the Beam.

So my Q. Is how on earth do I get 5:1 Surround Sound for  my Tv ,PS4 & to watch films on 4K player using Sonos System ?? I was going to purchase the Sub to complete the System but no point if sound only comes through the Beam. 

Do I need to connect using an Optical switch or cable but there is no Optical port on the Beam ?

 

I HOPE SOMEONE CAN HELP !

Thank you

Colin

 

 

 

 

 

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    30 replies

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    106rallye
    106rallye
    March 7, 2020

    This is the screen he mentions (shown in Dutch).

    CB2Author
    Contributor I
    March 8, 2020

    Yes my My Systen Screen shows 

    Lounge

    Beam (+LS +RS)

    & the other screen shows exactly the same same pic of TV with the Beam on with a tick.

    Regards settings I have tried them all on the Tv, PS4 & Sony 4K player & no sound comes from the 2 Sonos Ones. They only work when I play music via the Sonos app with the setting on either Ambient or Full.

    The Beam is definitely connected using the ARC Hdmi port on my Samsung One connect box that came with my Tv so that it can't be connected up any other way.

    I see you have the Playbase & a Sub so I dont know if that is connected up differently using a Digital Optical cable as I have read alot that 5:1 Surround works / passes the signal far more than just being connected with ARC Hdmi.

    Anyhow as my title said I am still " totally lost".  ! 🤔

    I would like to thank you for your help thus far.

    CB2Author
    Contributor I
    March 8, 2020

    Heres my Settings

    TV

     

    CB2Author
    Contributor I
    March 8, 2020

     

    CB2Author
    Contributor I
    March 8, 2020

     

    CB2Author
    Contributor I
    March 8, 2020

    PS4

     

    CB2Author
    Contributor I
    March 8, 2020

    Sony 4K player

    Ken_Griffiths
    Ken_Griffiths
    March 8, 2020

    CB2 ..The TV Settings you have shown, look okay to me, as domthe PS4, but it’s not clear if you are definitely playing a Dolby 5.1 (surround sound) audio source? Have you checked that is the case?

    I would stick with the Apps built into your TV (for now, at least) .. try a Netflix movie (marked with 5.1 audio) and then goto the Sonos App “Settings/System/About my Sonos” and scroll the list of devices until you see your main HT product… one of its listed entries will show the Audio In format that is playing.

    CB2Author
    Contributor I
    March 8, 2020

    Thanks for reply Ken.

    When I put my PS4 on I checked Audio in settings on my system & it showed Dolby 5:1 coming in, yet sound only came out of Beam ? And when playing a 4K film on 4K player which is in 5:1 Audio still only sound from the Beam, so how does one explain that.

     

    Ken_Griffiths
    Ken_Griffiths
    March 8, 2020

    Thanks for reply Ken.

    When I put my PS4 on I checked Audio in settings on my system & it showed Dolby 5:1 coming in, yet sound only came out of Beam ? And when playing a 4K film on 4K player which is in 5:1 Audio still only sound from the Beam, so how does one explain that.

     

    Have you gone into the films audio options menu, whilst it’s playing on the PS4. I’m thinking it may try to default to DTS audio and then fallback to Stereo… change it to Dolby Digital 5.1, if that is the case.

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