Home theater

Hi - I have purchased a Sonos Beam today and was looking forward to enhancing my TV and music listening experience. However I am extremely disappointed with what I am hearing so far. I have a Sony Bravia KD-55XG8196 that is just a couple of months old and by no means a budget TV. The Beam is connected via the HDMI ACR and so far all I am seeing is a lag when changing the volume on the TV with the TV volume indicator often not showing, and more importantly the volume sounds quite flat and very quiet, where I would normally have the TV set to volume 11-12 I am now having to put it up to around 50 and still I want to go louder. I am watching TV through Sky Q. Before I return the soundbar has anyone got any suggestions on how this can be fixed?  

Is it possible to connect two Amps through HDMI ARC?  (1) 1st AMP front surround (2) 2nd AMP rear surround (3) Built in TV speakers as dedicated center channel (Sony TV built-in option) that works with a standard 5.1 AMP system. If the Sonos system is not capable, is it possible a third party amp could split the signals from the HDMI ARC and output to the two Sonos amps? Thanks!

Hello everyone - just been bought a beam - connected it all up to my Sony AG9 tv as directed - no sound coming from the tv at all beam sound all fine - any idea what I’ve done wrong here ??    much appreciated    jamie 

Hey all.  I’m wondering if anyone has had ARC issues with a Hisense TV.  My sound is constantly bouncing from the Beam back to my tv speakers, and the audio issues are causing the video stream to pause, streaming apps to crash, the tv will reboot altogether, etc.  I’ve been going back and forth with support for 3 months now.  I’m about to tear my tv off the wall and go with another brand.  Please help!

I have a beam and two play:1s. Had them connected for surround sound. Late this afternoon I turned the tv on and none of the speakers were connected. I tried connected them again but could only get the beam connected to the tv. I try to add the play:1s for surround but it says it can’t do that. I need help to get the surround set up again.    I just submitted a problem about not being able to get surrounds connected to a sound beam. Now I can’t even get into the Sonos app. It says it can’t find speakers connected to the WiFi. The sound beam is still playing what’s on the tv. But the play:1s have nothing coming out of them. I can’t get a diagnostics number since I can’t get into the app

Hello,   I recently purchased and installed the sound bar. It worked fine for a few days but has suddenly stopped working. Any help would be most welcome.    Also, I can’t seem to set up volume control from my LG tv remote.   Thank you, M :)

I'm considering getting a 5.1 system for my upstairs TV. I have one down stairs and I really like it. But I have a great room. The couch is basically in the middle of the room no where near any power. The 5.1 kits come with play 1s. What have people done about this?   A couple of options come to mind. Obviously I could see about adding a floor outlet, but that seems like overkill for this room. It's not the primary room. I could just run an extension cord, but that's a trip hazard or use an ugly cord cover like at the office. It works, but I think it's an eye sore for my setup.   The third option is that I have outlets at the sides of the room. The speakers would still be "behind" the couch, but they would be about 6ft away each. So more like to the side of the couch. The couch cannot be centered in the room. This seems the easiest, but the most lopsided approach that probably doesn't have the best sound.   I also have speaker mounts on the side of where my tv is. So the play 1s would

I have a 9 month old LG 4K Smart TV and a Sonos Beam (as well as a Cable TV Box).  Everything was working great for the past 6 months (Sonos using HDMI ARC).  Yesterday, we lost power for less than a minute and now the Sonos cannot maintain a connection to the TV.  Specifically, when watching TV, the sound will come through the TV speakers, then switch to the Beam for a second or two, and then back to the TV.  I checked all the TV settings and SIMPLINK is ON and whenever I try to set the Audio Out to HDMI ARC, it only stays set for a second or two and then automatically switches back to “Internal TV Speakers”.  Tried rebooting Sonos several times as well as turning the TV ON/OFF.

Hi guys, I am about to buy a Playbar and a LG OLED55B9PLA 55-Inch UK. I wonder if they are compatible.   Many thanks   Pablo

Hi,   Apologies if this has been asked elsewhere. I have a Now TV smart box that only gives me options of “auto” and “stereo” output. If I leave it as “auto” it detects that my (Samsung) TV can decode DTS and sends that. I am unable to force it to send Dolby Digital and I have to set my TV output to PCM (it’s that or DTS).   So, I am either hoping that someone could let me know the best way of getting a DD 5.1 signal from the TV to put into my Beam when using this setup.   DD 5.1 works fine on apps like Netflix/Amazon that are installed on the TV.

I am currently in contact with various Hifi-installers, as I am trying to decide on the right contractor and setup for a new house we are building.    One firm I spoke with this week sounded fairly knowledgeable and we had a good chat on Sonos and implementation of AMPs and build-in speakers.    When we talked about the well-known Sonos-limitations in terms of codes, he firmly stated and repeated that Sonos had recently committed to Dolby Atmos and other codecs.    I was surprised as I thought I had been paying attention to any such statements and had not read anything but rumors   Has Sonos made any such official statement?

I can’t seem to get the Sonos Playbar to detect the Apple TV 5th Generation remote in order to control the sound… What can I do to get this to work…??   (Note:  The exact same Playbar and Apple TV previoously worked fine together and the remote could control the sound.  I now get a new TV and can’t get it it work.  I have tried factory resets on both the Sonos Playbar and Apple TV… And everytime when trying to pair the remote with the Playbar via the Sonos App on my iPhone i get the error that nothing is dected…. One in every 5 times, it’ll tell it me notices the remote, the screen on the app will switch and say “now press the ‘+’ 3 times...”  which Ill then try long, presses, short presses, everything… and no luck…  What gives?   (And yes, the Remote is fully charged.)   If it helps, prior TV was Samsung Qled (perhaps a 2017 model), and new TV is TCL Series 6 (September 2019 model).   Please help!!

Hi, I have an HDMI projector with a Sonos Beam and 2x Sonos Ones.  The main way I want to use the projector is via mirroring my phone (Android) or computer (Mac), instead using services provided through Apple TV, Chromecast etc.  So, what’s the best way to do this? I’m thinking of getting a Chromecast, and casting from my computer or phone to the chromecast/projector. But I don’t know if this set up will work with the Sonos speaker I have.  Any ideas?   Thanks 

Hi guys,   This new issue crops up a few days back, whereby the sound output from Sonos stutters whenever I play something on Netflix Apple TV (4th edition). And this doesn’t happen when I play movies/news on Hulu or Reuters app.   The problem occurs when I opt for HDMI output on Apple TV, but resolves when I chose airplay 2  instead. Can I know what is the solution to this?

Hi,  Don’t know it this is a Sonos, Apple or Philips problem. But it all started when I connected my Sonos Beam to my TV.  What happens? I change my TV to show the HDMI-port which my Apple-TV is connected to. The picture shows up but a message says “connecting” and after 30 seconds the Apple-TV turns off (connecting is still there for like another 45 sec, so I don’t know if that has someting to do with the problem). If I turn it on again it will be turned on as long as I want.  I have a Philips 55” 6097, Apple-TV 4K and a Sonos Beam all connected via HDMI and the Sonos Beam controlled with ARC. Before I connected the Sonos Beam the Apple-Tv didn’t behave like this (I had the sound thorugh an Onkyo Recevier). Anyone have any ideas?

Hi all! My playbar suddenly got a bit quieter with playing 5.1 sources (I am talking 15% quieter, but only PB, the surround Play 3s are loud). This happened to me once before, and it went away simply by powering Playbar  on/off. Now this method does not work. Do you have any suggestions? Also, if the Trueplay is activated, does the EQ for Playbar have any effect on sound? Thank you Neven

I have an LG projector and a Yamaha receiver, Sonos beam and sub, and wired in surround backs wired to my sonos amp. I typically stream stuff off my laptop through the yamaha receiver which then feeds the video to the projector. The receiver is a TSR-7850 and has an HDMI ARC. I can get picture going from my laptop to my projector but I can’t get corresponding sound through the receiver to my beam and subsequently throughout the surround sound sonos setup. What am I doing wrong?

Hello,    Over the past month my Xfinity XR15 remote stopped controlling my sonos beam. It was working since September of 2019.    The instructions on app say to “point at beam and press volume up.” No signal is being recognized.    What other ways can I reconnect? 

I am building a new house using multiple Sonos AMPs for speakers around the house.    Two of the AMPs will be connected to TVs in the house and the AMPs will all be located in a centralized cabinet.    I would also like to have my Apple TV’s, Blu-ray players etc. at the same location as the AMPs.    The most straight forward approach would be to install (i) 1x HDMI from each TV to connect to the TVs ARC supported HDMI and then to the AMPs plus (ii) 1x or more HDMIs from each TV for the Apple TV’s etc.    However, due to cost of installation and for simplicity of connections by the TVs, I would prefer to have only 1 HDMI installed for each TV.    I know I could do this with a third party receiver with multiple HDMI-inputs (see attachment). But as I already own a few Sonos Subs, love Sonos and and have decided on the Sonance Architectural speakers, I will be using the Sonos AMP.    Does anybody know a Switch that will enable me to use 1 HDMI from the TV to pass ARC and CEC to/from the AM

  My Samsung 8000 TV and Beam are connected using ARC. When I watch my Apple TV and control the volume with my Apple remote, only the Beam volume bar appears on the screen. When I use my TV remote to control the volume, two volume bars appear on the screen - the Beam volume bar and the Samsung Anynet+ volume bar.  Can I get the Anynet+ volume bar to disappear?   Also, when I control the volume on my Beam, the volume changes in increments of two, e.g., 42, 44, 46, 48. Is it supposed to adjust in increments of two rather than one? Thank you!    

I’ve got a Sonos Beam connected via HDMI ARC to my Panasonic TX-48CX400B tv.  Its all working fine however randomly while working, the volume control on the remote will no longer work on the Beam and reverts back to the TV volume (which is always at zero).  From then on, I can only control the Beam volume via the Sonos app on my phone and the only way to get them back in sync, is to shut both off and leave it a few mins.  This disconnect between the remote and the beam can somtimes happen after a few mins and other times, its still working perfectly hours later.   Any clues on where to start with this head-scratcher?

I have a 3.1 (Beam + Play:1 x2) setup connected to a Hisense H9 (Q9) Android TV via HDMI ARC.  Sound from Sonos setup randomly disconnect from TV for a few seconds and reconnect itself. The sound would switch from Sonos to TV speaker, volume bar appears on TV, sometimes it also changes volume. I’ve tried switching HDMI cables, factory reset TV, unplug Sonos setup as well as factory reset it. None of them seem to work.  In addition, Amazon Prime video playback also stops randomly and display “Copy Protection Error”, not sure if it’s related to the sound problem. DIagnositcs report: 1407905837. Thanks!

I have my beam connected via the HDMI ARC port on my TV, which works fine. I’d like a way to also connect my BenQ W2700 projector via HDMI (which also has ARC). Does anyone have this setup with a compatable HDMI switch / matrix / splitter ? I’d like the source to be a Chromecast Ultra. Cheers !

I've tried everything I know. Through my Sony TV when arc is plugged in. The sound will work through Netflix. The apps won't play sound. Usually I would turn to tv speakers but it reverts to the beam which doesn't then have sound

I’ve just purchased a JVC smart amazon fire TV and would like to purchase an SYMFONISK WiFi bookshelf speaker from Ikea. Can i set this speaker up to take audio from the TV? Either direct with bluetooth or via the home wifi?   Thanks