Headphones

Bought the Sonos Ace headphones as soon as they were available.The protective travel case has had a tricky zip on it from the day I got it, but finally today it has jammed completely.Do Sonos replace these under warranty? Seems like a poorly designed zip. Or did I just have bad luck with the one on the case I got?

Hi,  Can we get a parametric EQ for the Sonos Ace through an update? The current bass and treble sliders aren’t doing enough for me.

Can you simultaneously connect two Ace headsets to soundbar for audio play? Secondly, can you connect one ACE headset and still have audio play over the Arc soundbar?

I own a pair of Black Sonos Ace headphones from new.  I’ve noticed the metal finish of the stems is now flaking off, so I get glitter debris coming off the headphones.  has anyone else had this issue, and if so how was it resolved? 

Hi,someone is selling unopened box ace as they got them as a gift. How do I make sure these are not fakes?is there a way? thank you 

 Before I audition Ace, how do I listen to Atmos or lossless with my iPhone?  Sorry, it’s not clear to me from the promo lit. Thanks,Tom

I am having a problem with my Ace Headphones to connecting properly with my new PC.  They cut out and can’t keep a connection.  I have updated all of the drivers on the PC and have uninstalled the Ace from the PC.  Even did a factory reset on the headphones.  These work perfectly on both my MacBooks and my iPhone.  I am new to PC … but Sonos headphones should work with Windows, right? Can someone help a Mac guy with a PC problem?

Hi all,Is there any plan for a function to disable the blue light that shows it is on. I could find it quite disturbing in the dark or in the plane when everyone is sleeping.Think of neighbors and others is unusual .. but yes I do care :)

To be a competitor in the apple-domain - please support Airplay. This would bring the headphones to a whole new level when living the Apple dream. 

Is there any plan to be able to use the Sonos Ace headphones with the Arc at the same time?  I have a few older clients who want to be able to use headphones at a certain volume due to hearing impairment, but their partner would like to still hear from the sound from the Sonos Arc at normal levels 

Hi there, everytime I turn on my sonos ace, usually there is a blue light which allows me to know that it is on. However, these past few days, when I turn on my headphone, the light just blink blue once and it does not stay there. This makes it difficult for me to know whether my headphone is on or off. if you guys have any solutions, please let me know.  Thank you

Hey all. I don’t know if I’m super late to updating to 2.10.4 but I was just wondering is there’s any patch notes for it? can’t seem to find anything about it anywhere.   thanksDanny

The noise-cancelling button of his headphones sometimes has to be pressed twice to respond, and sometimes it can be pressed twice to be noise-cancelling and transparent.

Hi everyone, really frustrated with an ongoing problem with my Sonos Ace headphones.Essentially, everytime I play audio from my iPhone (regardless of the app) it he audio immediately pauses and no sound is delivered.I have spoken to Sonos support and they suggested the sensors inside the headphones. I did notice that the inserts were slightly misaligned but at that point the audio was working ok.This morning however, the same problem is occurring and the sensor are not obscured in any way.Can anyone help? Is this a fault?

Can you play Sonos headphones and Sonos speakers simultaneously? If so, which set up is best? 

Hi there,  Is there a chance that in future updates we will get LDAC support for Sonos Ace? Thing with AptX LL is that almost no phone on the market supports it… with Samsung we are stuck with AptX classic support :/ 

Hey Sonos, could you consider of textile cushions for Sonos Ace to buy as replacements?Textile ear cushions, such as the Air Pods Max, provide much better ventilation for long time listening.

I've recently been thinking about buying the Sonos Ace, my only doubt about the purchase is the possibility of using spatial audio and Dolby Atmos even without the Sonos soudbar to watch films from Apple TV or iPad Pro.Is it possible to use this function without a soundbar like the Beats Studio Pro?

Does anyone know if the fact that I can only connect my Sonos Ace to 2 bluetooth devices a physical limitation or a software limitation?  Asking because if it is software, it would really be nice to be able to connect to more than 2.  I currently connect it to my PC and my Phone, but would be nice to connect to my tablet at the same time without having to kill one of the connections.

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Okay Sonos, you promised (live during the last AMA session) that the Ace would be updated with some kind of new TrueCinema capabilities by the end of July.It's July 31st and not a peep.…Should we be worried?

I am having difficulty connecting my Sono Ace to my Sonos Ray for the TV Swap feature. While it says I am “Connected” after following the steps, I cannot connect TV sound to the Ace. I called the tech support four separate times today, checked and have all the latest updates, and factory reset my headphones with no luck. Any ideas (I am about to give up. Great looking and fantastic Bluetooth sound, but without the convienent TV Swap feature at the price, I’d rather go with the Apple headphones

A lot of the time when i turn on the ace it does not show up in the sonos app. So it would be nice to have a feature, like on sony headphones, where a short press of the power button when the headphones are on, provides verbal report on the battery level. "90% Battery Remaining" etc.

Even when using line-in, there is a noticeable audio delay. It prevents them being used with electronic drums, or for any sort of music production/gaming application. Is there a way around this? Are there plans on the Sonos side to improve this? I understand that Bluetooth will always have some level of delay, but line-in should be instant. Sony’s WH-1000XM headphones do not suffer this issue.

How will usb headphones play music files stored on my android phone if sonos will not access sd file location?