resetting Ace Headhones

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I can't reset my headphones. The light is purple, not white not blue

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MypondgirlAnswer

Contributor I

So just to let y'all know I was on the phone with Sonos for 2 hours yesterday and yeah the reset and all that won't work for the situation. The reason the purple light happened was because when I was in my Best buy store I my display was not working with the headphones that were there so I unplugged them and plugged mine in to see if it would work well of course mine worked and when I unplugged them and reattach the cord to the display it's a theft prevention basically what it is is even if a person is able to get some product out the door the way that cord is it sets a signal to the headphones and so it shuts them down so they can't be used not even reset or anything so Sonos has to send me a new pair for me to to have for my company

Stanley_4

Grand Maestro

Purple isn't on the list, I'd call Sonos support Monday.

MypondgirlAuthor

Contributor I

Actually there is tons on there about the purple light. But being so I still can't get it to work doing the fixes that they suggest

Stanley_4

Grand Maestro

I'm not seeing purple here, where are you looking?

https://support.sonos.com/en-us/article/sonos-led-lights

N

nik9669a

Senior Virtuoso

Actually there is tons on there about the purple light. But being so I still can't get it to work doing the fixes that they suggest

Interesting reply in this other thread, @Mypondgirl

Where does that information come from?

Stanley_4

Grand Maestro

Still can't find it in the official support documentation but it is far from the only thing missing.

MypondgirlAuthorAnswer

Contributor I

So just to let y'all know I was on the phone with Sonos for 2 hours yesterday and yeah the reset and all that won't work for the situation. The reason the purple light happened was because when I was in my Best buy store I my display was not working with the headphones that were there so I unplugged them and plugged mine in to see if it would work well of course mine worked and when I unplugged them and reattach the cord to the display it's a theft prevention basically what it is is even if a person is able to get some product out the door the way that cord is it sets a signal to the headphones and so it shuts them down so they can't be used not even reset or anything so Sonos has to send me a new pair for me to to have for my company

Stanley_4

Grand Maestro

That really should be added as a warning.

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