Get help and assistance with your Sonos system

Most posts on the forum are to do with issues and complaints.  I thought I’d write a positive post (for once).  Whilst the app is still not perfect and there’s still missing functionality (often adding a song to the queue or play next results in an error even though it works!), I’m finding it much more stable.For my particular case, even before the new app caused so many issues, I had connectivity issues resulting in delays between stopping/starting music and not finding speakers temporarily.  I’ve noticed over the last few months that these issues have reduced massively.  Speakers are no longer getting “lost”.  Pressing play/pause is generally reactive, as is the volume control.  It feels now I have a system that is usable and I don’t have to play music via spotify connect each time (it means I can now play music from my library!)I’m hoping this stability continues - having had sonos speakers for over a dozen years where they “just worked”, I’d be glad to get back to that time.

Recently bought a house with the in-ceiling speakers (Sonos architectural by sonance) in my living room. I was excited to get my surround sound setup when I was told that it would not work because I have my AMP wired into my master closet. What can I get to have the speakers in the living room work as surround sound. I’m aware I’ll probably need to buy other speakers but I wanted to get this for a Father’s Day gift. 

Renovating and planning to use this room on the top floor as home theatre.The sofa has to be located where it is. There is no moving it!I was going to place two ERA 100s (maybe 300s, but I think 100s better suited for room size here) on stands at both ends of the sofa for surround (wall in front has tv, Arc and sub4). But this poses two challenges:The room isn't big and I would rather leave the sofa attached to the back wall - which means the ERAs on stand would be in line with the sofa, rather than a few inches behind it. I understand this is not optimal. Is it still a better option than not having them at all. As shown on the rendering, on the left of the sofa I have this very low, slanted ceiling which doesn't really give me much room for a stand. There is a console table on that side. Would it be stupid to be one of the 100s low on that console, and the other one on a stand on the right??Where would you put surrounds?Also, the room is small. About 12x10 ft. See floor plan below. Do

HelloI’m a strong advocate of a healthy and stable network. Not just for the sake of enhancing Sonos enjoyment but also fundamentally. That said I thought it might be helpful (for some) to talk about networking. Not as a tutorial; but from an informational point of view. Also, know that the information presented is rudimentary and not intended to cover every aspect of the subject matter.  So, let’s begin…Internet Service Provider (ISP) Router vs Personal RouterIf you are network savvy whenever possible use your own router instead of the one supplied by your ISP. You’ll have greater flexibility and control over settings. As most ISP’s supply a combo Router/Modem box; when using your own router be sure to set the ISP’s provided Router Side of their box to Bridge Mode. This will eliminate a conflict of two Wi-Fi networks in your home.Network TypesTraditional: Consists of a Modem and Router either as separates or as a combined box. Mesh: Consists of a Router and one or more Satellites. Typ

I have Samsung tv and Sonos play bar. And play 1 speakers. They used to work perfectly as surrounds but no longer work. I just get garbled noise from the surrounds and in the app once the tv room shows 

Hello everyone,Could someone tell me how to get rid of the error code 1066 problem during configuration Sonos One SL?There is no official support in my country (Poland)

I have the original Sonos Soundbar and a pair of original Play: 1’s and i’m happy with the set up. I also have an original Play: 3. I am considering upgrading to the Sonos Arc Ultra, a Sub and new Era 100’s as I’m purchasing a new Samsung Frame TV in the main living area but I wanted to understand whether a Sonos upgrade is worth it from a sound quality perspective. Any advice appreciated. I was looking at just the Sonos Arc Ultra but i understand the original Play: 1’s might not be compatible with the Arc Ultra. Not sure if thats entirely accurate. Thanks

Has anyone been succesful in disabling the WiFi on their speakers?Most of the speakers in my system I can connect with ethernet (With the exception of a few that need to go over wireless). I want to disable the WiFi on each of the speakers that are wired. This is to prevent a SonosNet to be created, which would then force the speakers that need to be wireless to connect to this network, which I do not want as it does not work well, and I have plenty of WiFi coverage around the house using a few AP’s. A few years ago, I’m sure this worked, but it no longer seems to.After plugging the the ethernet, I go in the connection settings and I select the disable WiFi option. On my Ubiquiti wireless controller, I can see that the WiFi Sonos speakers join my wireless, but after a few minutes they disconnect. When I go check the speaker where I just disabled the WiFi, it seems to toggle itself back on (Which then creates a Sonos WiFi that any other speaker connect to).I’ve tried disabling WiFi on m

Hi. My Sonos system doesn’t automatically turn on when I switch the TV on. The only way I can get it to turn on is to reboot my TV ( Sony Bravia). Any suggestions as to how I can rectify this please. 

Sonos Arc Ultra CalefacciónAcabo de comprar el Sonos Arc Ultra, pero llama la atención que se calienta mucho en la parte de atrás. ¿Hace demasiado calor para quedarse quieto? ¿Es esto normal? ¿Alguien con uno puede ayudarme a ver si le está pasando lo mismo, o debo pedir una garantía/devolución?No me parece muy saludable que mantenga tanto calor todo el tiempo. Continuaré investigando y verificando directamente con la marca para ver qué tienen que decir. Ahora no estoy seguro de si es mejor montarlo en la pared y que el soporte sirva como disipador de calor de alguna manera, o dejarlo en los muebles y el poco o ningún flujo de aire ayudará. Moderator Note: Google Translate- Sonos Arc Ultra HeatingI just purchased the Sonos Arc Ultra, but it's striking that it gets very hot on the back. Is it too hot to sit still? Is this normal? Can someone with one help me see if the same thing is happening, or should I ask for a warranty/return?It doesn't seem very healthy to me that it stays so hot

Today I go to play Anghami on my Sonos 1 app not the S2 as at home I have some older components but it said that Anghami is longer available. I thought it was a bug and removed it but then I went back to add it where I found out that it is not available to add as a music service in the Sonos app. Any idea on how to proceed with this problem??????

Hi,i have just taken delivery on ARC Ultra and two Era 300 and I’m trying to figure out where best to place these two speakers. See below pictures of my room layout,  it’s quite narrow so I’m not overly keen to move the sofa forward.i was thinking of using wall mounts and placing them in the circles showing below,  but any suggestions would be greatly appreciated.Also, is it best to get a wall mount for the ARC ?  

I have a pair of play1’s and a play bar. My system sounds beautiful, put im thinking of adding a sub.  My question is.  Do you think I would benefit from from it. 

Hello everyone, I am pretty sure I am not the only one who is disappointed with the app that controls our beloved speakers. Personally I am super pleased with the quality of the sound, the design and the materials that were used to build the box. BUT not so much with the App. So instead of complaining, I would like to open a topic that would maybe help the Sonos App developers to find the right path. I would like to list the things that I think (from my experience) needs improvement.On iPhone App:Volume control! I have to touch 5 times at least to hit the right spot to move the scroller! And when I do the volume jumps instead of smoothly scrolls. Also the lower end of the slide is more sensitive and controls more volume than the upper end. I need a more sensitive lower end control!The vertically sliding tabs. Way too complex. I am an GUI and UI and UX designer and I personally find it difficult to manage the tabs … when they are working. I constantly adjust the EQ based on the Genre I

Hi everyone,Is anyone else struggling with the new app…I’ve just upgraded my internet to 450mbs and still it takes my app at least 10 mins to start playing anything!!????Also my Era100 surrounds and sub keep dropping out then on again randomly…any advice would be appreciated!!Ive had SONOS for about 7 years now and I’m really considering taking it out of the house as it’s so frustrating at the moment!!🫣😡😡

I had a Beam Gen 2+ 2x Era 300+ Sub Gen 2 all paired and working fine. this week I bought a new Arc Ultra to replace the Beam. I managed to set up the Arc Ultra and Connect Era 300s and the Sub on the App. however, the Eras and Sub are not working - no sound when I play TV. Sound is only coming from the Arc. 

Has anyone found, created or known a way to play the YouTube music video in the Sonos app to be able to enjoy the video in The computer application while enjoying the music with the Sonos system?

Hi there Just got 2 ERA 300 to play my surrounds with the Arc But got a problem when trying to sync pair the Sub Gen 2: it seems i can only pair the sub or the era 300 but not both. The sub is detected but when i try to add to either the arc or the room system, it saying added after a waiting time (2 or 3min), it doesnt show connected or paired (not assigned)Even doing factory reset with Era or Sub, same issue.People told me it might be the sonos app 2 that having hard time with android phone or it could be something else. Need help Thanks

I note the latest Android / IOS App  includes Playlist editing with the caveat:- 80.18.23 (Android)80.18.25 (iOS)Release date: 31/03/2025In this update:Ability to create and edit Sonos playlists Gradual rollout: This feature will be available to all users over time  Having installed this I don’t see any playlist editing features so my question is: What is the timeline for making this feature available to all?   and will it require another update to activate it ? 

Applied latest Sonos app version today on my iPad Pro with current iOS.  I still can’t play any Amazon music playlists from Recently Played or Sonos Favorites on my dashboard: “content unavailable.”  I have to choose Amazon Music, playlists, and choose the playlist every time for it to work.  This has been going on for months.  Same problem happens when I login to the Sonos web version.  Is there a fix for this?

Je suis déménager et chalet de réseau mais mon application ne fonctionne plus

I don’t understand how products at this price range have the most maze like user experience, the era 300 is advertised as a dolby atmos speaker yet it will only play as such if connected as a pair with a beam or and arc, what’s the f point of buying it then?, even if one would argue about how they should be connected through the beam to perform atmos audio, its pairing as surround was next to imposible, so much i just returned the whole thing. I was trying to buy a product not to engage in a 4 year degree of IT. Support is more than complex to have someone to talk to, i really can’t understand how something as expensive as this has a horrible, atrocious user experience  whoever was in charge of the app should be burning in hell, in this and all universes The best part of my sonos experience was returning the products (due to amazon customer service) 

Can I use a sub 4 WiFi with a port?

Since I had issues with my Move 2 and getting “access denied” when trying to play to my Move2 from music on my external hard drive attached to my router, I decided to get a state of the art router - Netgear RAXE500 and rebuild the network. Setup went well, all Sonos devices connected without any real issues. Loaded music on the external hard drive connected to the router, created the shared folder all seamlessly. Here is where the app fails. I can create a “favorite” from a specific folder on my shared drive, the app names it from that folder and I cannot change the name, I can’t add to that favorite from a different folder. To bypass that I figured I will create a playlist with all my folders and just make a “favorite” from that. Wrong… the app doesn’t let me create a playlist. My workaround was using my computer. Not only on the computer could I rename a favorite if I wanted, I was able to build my playlist, name the playlist and then send it as a favorite from there. Could NOT do th

Just noticed another bug in the playlist function , iPad version 80.21.6  OS version 85.0-64200.if you create a new playlist it will not appear in the favourites / playlist view (hence it’s unusable) until you close the app and restart it.