Get help and assistance with your Sonos system

Hello, over the last month, the AirPlay group keeps ungrouping after every session when streaming from Pandora on my iPhone. I recently updated to IOS 26 so it may be related to this update or a recent Sonos update. Sounds like this is a known issue? Is there a fix (and not referring to restarting and unplugging the system - already done that).

For about a week my Sonos morning alarm on my One SL speaker between 5 & 6 am fails. When I’m awake I can see in the Sonos app that ‘connection to Spotify was lost’ for each song it attempts to play. I have to go to the Spotify app to play a song first and then I can go back to Sonos to play music from Spotify (either directly or via an alarm again). Every morning same issue - it’s like the backend connection between Sonos and Spotify gets reset or ‘lost’ during the night. My home network is optimal and the speaker has a -59 dBm internet connection - so very good. This just started out of the blue in the past week

I have an Amp, Beam, Sub mini and two Roam SL speakers. I am using sonos app on apple mobile with IOS 26.1 and the latest version of sonos app. I can only connect to the Amp via ethernet and cannot detect the rest Beam, Sub mini and two Roam SL. After powering off all devices and rebooting my router, I was able to connect to each speaker and add to the wifi network. But when trying to “Add speakers or Components”, the application does not find any of the speakers (Beam, Sub mini and two Roam SL).Any suggestions ?

Anyone notice difference from 10/8/25 update for Arc Ultra, Era 300s, and Sub 4?Only asking since the patch notes are incredibly cryptic in what changed or attempted to improve. Very disappointing Sonos chooses the mystery approach.

I have spent over four hours on the phone via text chat and phone call with Sonos support trying to get a Sonos Connect to actually connect. It is hardwired through ethernet, everything else in my house works perfectly including all my other Sonos products, and yet their only “solution” after multiple calls was to tell me to contact my internet provider. The agent was polite but had no real understanding of the product, simply reading lines from a script with no technical insight.This is not my first attempt either. I bought the Connect four years ago and it has never worked properly. I gave Sonos another chance and they completely failed to stand behind their product. No acknowledgment that the unit might be defective, no replacement option, no escalation, just “call back again.”For a premium audio company, this level of support is unacceptable. I am truly disappointed and will not be purchasing another Sonos product.

Hello,I have a TV model LG-55LA620V, Google TV Streamer and Sonos Arc Soundbar with 2x Sonos Play:1(surround) added. The problem is that I can't get Dolby Atmos sound to work, only dolby digital 5.1. The cables are HDMI 2.1 and connected as follows: - Google TV streamer -> Tv HDMI 3 (MHL) - TV HDMI 1 (ARC) - Sonos Arc soundbar. What should I do to get Dolby Atmos sound?

How do I get a new members playlist on the Deezer app onto my Sonos playlists.I can't seem to access the playlist on Sonos 

Sonos app stops after song and doesn’t go to next. This happens irrespective of streaming service or location (e.g. if i use on a separate system). Using airplay (eg. Spotify connect) works fine. How do i fix this?

I have a Bronze Audi speakers wired to my Sonos Amp, as well as my TV. If I was to wirelessly connect a wireless turntable, to the Amp, would the audio still play through my speakers?

I bought two Era 100s to use as a stereo pair. I swapped the speakers to different sides three times to ensure I made no mistake. The same speaker is softer than the other and vice versa. Is this worth bringing to support? Or is there a simpler resolve to this.

I've just noticed that there's no sound coming from my Gen 2 sub, the lights are on but nobody's home!It appears in my app and says it's connected along with my Playbar but it's definitely not producing any sound. I've tried rebooting the router, turned the sub off then on again. Factory reset the sub and added it again and it tells me that it's been added successfully but it's still not working. Any suggestions? 

Does anyone know how I can permanently delete this from my home page?

Hi Team:Issue Description:go to Sonos App => Amazon Music => My Music => Albums, you will see nothing there, even though I have 7 albums in my Amazon Music library, but I cant see any of those albums in Sonos.Same happens to “Artists”, but no issue for “Playlists”.I attached some screenshots for your reference, could you help to check if this is Amazon issue or Sonos ? Thanks  

Ok I have a sonos playbar and can't get it working I can't hook my phone or my TV up to it..not sure what's going on my tv or phone can't even see it

New router modem rebooted several times wired to Sonos amps via ethernet cable. Can't find wifi even though it's listed as connected 

There's no more EQ option in the app where we can control loudness , bass and treble. Is it after update of app? 

Why do I really have to crank up the volume on my ARC listening to Bluetooth versus something right from my TV

I have Sonos for PC version 17.2.1 and Windows 11 24H2.  Sonos components 1 Boost, 1 Connect Amp, 1 Play 3 and 2 Play1'sBoth the Sonos app on iOS and Android work perfectly. My Issue is:If I open the PC Sonos app while my antivirus is running it immediately shuts itself down. I can open Sonos app before I load the antivirus software and it works perfectly, if I keep it open it works OK even after the antivirus is loaded and running, but if I close it I can’t reopen it again without shutting down the antivirus.I have made sure that both Sonos.exe and Library Services are allowed through the firewall. It is running on a private network.I have tested the issue with the following antivirus systems:  Bitdefender (my preferred), Norton, Malwarebytes and Windows Defender.  All produced exactly the same issue.Does anyone have any suggestions?Tony

Hello, For the first Time, Qobuz is not avaible in my SONOS S1 , on IOS , IPADOS and Mac OS , I changed nothing , my internet is OK, I can use Spotify and others on Sonos S1 , there’s just a message trying Qobuz on SONOS « communication not possible » I still can listen Music on Qobuz application but not possible to send next on AirPlay 2 on Sonos devices I close Sonos application, try to reload Qobuz rights on Sonos S1 , but still not working.  Is there a technical problème between Qobuz and Sonos since Yesterday ? Thanks 

When I want to use the line input (I have the A2D USB-C adapter) on my Era 300 to play my turntable or cassette deck, the speaker doesn't detect that I've switched from streaming and am now using the line input. It doesn't happen automatically. I have to manually unplug & reinsert the line in before the speaker switches over which is, tbh, incredibly annoying. Is there a way to switch sources over in the app? Or is there a voice command? I can't find an option anywhere which seems crazy. Having to reach around to the back of the speaker and fiddle with the 3.5mm jack is really frustrating. I can't believe there's not an easier way on an AUD$750.00 speaker. 

Bonjour J'ai plusieurs produits sonos, avec certains compatibles avec S1 ( amp et play 1l) et d'autres compatibles avec S2. J'ai réussi sans soucis à configurer mon réseau sous S2. Mais je souhaiterais avoir un second reseau réservé au son de ma tv, via sonos amp et mes deux play:1. Est ce possible techniquement en utilisant le même réseau wifi? Merci d'avance  Moderator Edit: Translation by Google Translate- HelloI have several Sonos products, some compatible with S1 (Amp and Play 1L) and others compatible with S2. I managed to configure my network under S2 without any problems. But I would like to have a second network dedicated to my TV sound, via the Sonos Amp and my two Play 1Ls. Is this technically possible using the same Wi-Fi network?Thanks in advance.

I've connected my sonos ace to both my phone and my TV. But I can't manage to switch and get the sound from the tv. 

Hello all! I thought I was fairly tech savvy after working in the tech industry for 22 years. However, I’m having one heck of a time getting my Sonos arc SL and two era 100 surround speakers to speak together to create a home theater environment.  I have the Eras paired as a stereo pair in a system called ‘Living Room’my Arc SL is in a different Living Room system that is Living Room Arc SL error message:Two compatible Sonos speakers are required to add surrounds. Make sure your products are powered on and joined to the wireless network (which they are)

I’ve been having serious problems with Pocket Casts ever since the major Sonos app overhaul. I’m finding that “New Releases” under PocketCasts often does not load properly. At this point, I can force it to load by tapping “Try again” after that appears and that will manually load the podcasts. I have a shortcut on my homescreen for PocketCasts New Releases and pretty much every time I open the app that will say unable to load. If I remove that shortcut, reauthorize PocketCasts and add it again, often it will appear but then it doesn’t update and soon shows the “Unable to load” status again. This has been happening despite my trying all kinds of things to resolve this: reauthorizing PocketCasts, removing it as a content service and then re-adding it, updating the app, resetting the app, changing control channels, tweaking my wifi settings, etc. I used to use an Android phone to control Sonos but currently I have a newer iPad Pro, an iPhone 14 Pro, and an older iPad from about 10 year

SONOS don't seem to care that their app is awful - I'm spoken to their tech guys and changed wifi settings, which has reduced range and functions on some other items - it's still awful. It's worked properly for maybe a month in total solid since I brought my system (2xEra 300, 1 x Era 100) last February. Given that it requires the app so heavily it is not fit for purpose under the consumer rights act in the UK and I'm going to be returning all of mine. Any suggestions on something is similar quality but less crap? I’m thinking BOSE. The SONOS sound quality is good, but it’s not worth it not working 90% of the time.