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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

18922 Topics

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eddieckfContributor I
asked in Controllers and Music services

Trueplay

        After the 14.18 updates recently, the link for Trueplay was sent to me in my iPad and I duly did it in my room which consisted of the Arc, a pair of One SLs and the Sub Mini. There was no problem (both steps) and i was successful on the first occasion and of course the overall sound improvement was instantly noticeable.         Unfortunately I cannot say the same for my set up in the hall. I have my Playbar, Sub Gen 3 and a pair of One SLs. I was unable to even get through the first step of the Trueplay because apparently there is some noise interference in the hall. I had this done at 5am in the morning with everything off except the lights and no outside noise either. I have been trying since but have been unsuccessful all the time - not even the first step. For your information the set up was on Trueplay before the updates. Can anyone enlighten me on what to do about this?

2
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1 year ago
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Mms26Contributor I
asked in Controllers and Music services

Ion turntable with play5 beam and sub mini

I have connected my ion Max turntable to the play 5. The music plays through Play 5(2nd Gen), Beam and sub mini. The bass does not sound great. However the same music played through airplay from Spotify sounds great. What am I doing wrong? I can feel the subwoofer vibrating but there is hardly and bass. thanks. 

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buzz
1 year ago
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artshotwellAvid Contributor I
asked in Home theater

how to fix my arc

I’ve had my arc only for 2 or 3 years and today is stopped playin tv audio. Nothing changed overnight. I can’t believe it lasted so short a time. I have absolutely no idea how to get it working again. Sonos app says connection issue. Tv no longer shows connection too.  and here… to post Sonos wants me to choose a subject… where the hack is that. I see topics, but not subjects. Edit: I guess by subject, it’s really to pick a sub forum?Moderator Note: Replying to yourself first makes it less likely that someone else will reply (topic is no longer “in need of a reply”). And yes, it means sub-forum. I’ve taken care of that for you.

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1 year ago
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ElmonContributor I
asked in Speakers

Sonos 5

I have a 5 connected by line to turntable. Can I also connect  to my sonos system?

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Ken_Griffiths
1 year ago
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docf15Contributor I
asked in Components and Architectural

Connect Gen 2 no Sound / extremely weak volume

Since upgrading to the S2 app, my Gen 2 Connect Amp is not working properly.  I have it connected to a Yamaha Receiver via an RCA plug.  There is a signal going to the receiver as I can hear music playing softy on the receiver but only when the receiver is dialed to extreme volumes (near max).  I have tried different RCA plugs and different receiver inputs (Audio 4, 5, and Phono) all with the same result.  Customer service says everything looks to be working from the trouble shooting codes.  Any ideas? BTW, when I reset the connect to see if it would work on the S1 app, the S1 app keeps directing me to use the S2 app and doesnt give me an option to use it.  Not sure if there is a work around for that...

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1 year ago
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djm techContributor I
asked in Advanced setups

Sonos Outputting a Signal 2 Minutes After Mute/Stop

Working with a large system consisting of 16 x Sonos Ports feeding a Symetrix Audio System with automatic signal sensing, whereby the Symetrix switches over to Sonos when it detects a signal coming out of the phono output. Has worked perfectly fine for the last 18 months then started playing up around the end of September.Managed to properly troubleshoot today and worked out that the Sonos is outputting a momentary signal exactly two minutes after the Port is paused/stopped but I’m also suspicious that it’s sending out this same signal at other random times as the client has reported the Symetrix switching sporadically for the last 5 weeks. Have a feeling this is down to the Idle/Eco mode  that was advertised as being rolled out on all Sonos products in 2022 but just wondering why it outputs a signal when going into idle mode and if there’s any way around this?From other posts I’m led to believe that it isn’t possible to disable Idle Mode so wondering how I’m going to fix this without

4
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1 year ago
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BaskerContributor I
asked in Home theater

Sub Mini 2 not pairing with Arc

My family room system setup has one Arc , two surround One SL all connected and working fine.   I bought two Sub Minis yesterday.   I was able to add and pair Mini 1 with the existing system.   Added Mini 2 also BUT unable to assign to existing system .   I get error message saying  “ A compatible Sonos Speaker is required to add Sub Mini and make sure speaker is powered on and connected to wifi “.     But Arc speaker is already working fine with Sub Mini 1.     Why same Arc is not compatible with Sub Mini 2 ?   Thanks for your guidances.  

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J
1 year ago
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Didney_Worl1Contributor I
asked in Home theater

How to enable 5.1/ upmixing from PC browser?

So my Arc setup is connected RTX3080 → LG C1 eARC → Sonos Arc + 2x One.How do i get (upmixed) surround sound like 5.1 from PC Browsers like for YouTube/Spotify websites?Games work fine no matter Dolby Atmos or 5.1 LPCM.

2
D
1 year ago
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FrankdRContributor I
asked in Controllers and Music services

Sonos Connect unable to stream from Spotify

Since couple of weeks (after update?) I am unable to stream from Spotify to Sonos Connect. Using Spotify in Sonos app has same result.I have two Connect’s, both connected via LAN, both show the same behavior.  Streaming to other Sonos devices works fine. Streaming from other sources than Spotify works.When grouping Connect with a Play:1 streaming works on Connect.Reassigning Spotify account and restarting complete network didn’t solve issue. Anybody else with same issue?

1
Ken_Griffiths
1 year ago
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wponder11Contributor I
asked in Components and Architectural

Playbar audio form only one speaker

I have a Playbar connected to a TV via optical connection. It is in a surround setup with two rear speakers connected through a newer amp. I noticed today when I put my ear to the playbar it sounds like there is audio only coming from one of the 9 speakers in the middle. Is this normal or is there anything I can do? Thanks

2
Airgetlam
1 year ago
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twukEnthusiast I
posted in Home theater

Arc status light dims

We’ve been having various challenges with the Arc since installing last weekend, most seemingly related to our Samsung TV and/or Sky Stream box (tbc).  This morning whilst sound seems to be working fine, I’ve noticed that the status light on front of Arc is occasionally dimming and then going bright again.  Does anyone know what this indicates?

11
buzz
1 year ago
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jkpalmer52Contributor III
asked in Components and Architectural

what is a group coordinator and how do I create it?

I was chatting with Sonos Support to try to resolve an issue with one of my speakers getting out of sync.The individual mentioned “group coordinator” but there isn’t any setting for creating one or even much mention of one in the sonos support / documentation.My system worked fine until a recent update and then one of my Sonos Connect devices gets out of sync with a couple of nearby speaker pairs, one connected by wifi and one connected to my home network via ethernet.Help appreciated.Jim P  

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Airgetlam
1 year ago
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ChewbuckaTrending Lyricist I
posted in Controllers and Music services

Sonos making thousands of SMB3 connections to Synology

Not sure if anyone else is experiencing issues with Sonos Music Library and the Synology NAS becoming unresponsive or very sluggish, or with random speakers disappearing from the S2 app. I recently enabled the Music Library feature in Sonos (before the 13.4.1 update in Dec 2021 which introduced SMB3 support). At that time, I configured my Synology NAS to use SMB1 to allow the connection to work. I was on DSM Version: 7.0.1-42218 and running S2 13.3.2. Somewhere around 11/25/21, my Synology started going offline and become unresponsive. I was running a DS1517+ with 2GB of RAM and noticed that the SMB process was eating a lot more RAM than usual. Also, started seeing thousands of connections from the Sonos speakers, multiple times for each speaker. My Sonos updated to 13.4, but the issue still remained.I opened a case with Synology and they determined that the Sonos speakers were opening hundreds of connections per speaker and leaving the connections open. This was slowly draining the me

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1 year ago
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ScottyE123Contributor I
posted in Home theater

Wifi without internet?/

When I bought my system, I was mis-informed by the store I purchased at. I was told wi-fi was needed for initial setup, but not to use system.  I have the Beam Sound Bar hooked to TV in a camper. I have 2 TV’s linked together on opposite ends. I purchased the Move(s) to accompany the sound bar. Works fine together when I have internet, but when I have no internet, the moves will not connect. I spoke with a friend about this, and I was informed that there are devices that can create an “internal” type wi-fi without a connection to the internet. Would something like this work with a Sonos system? I would like to add the sub mini to the system if it will connect. Thank you in advance for your help!! 

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S
1 year ago
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ohnltContributor I
asked in Controllers and Music services

How to connect Spotify to sonos from Ivory Coast

Hello, I would like to connect spotify to my sonos application but I can't find the application in the "add a service" search. However I managed to sync my soundcloud account.  Thank you for your help !

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Airgetlam
1 year ago
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larsras05Contributor I
asked in Controllers and Music services

Music Library on USB disk with MacOS Ventura not working

HiFor some years I have had my Music Library on a NAS, but that one is scrapped now, and I want to have my Music Library on an 1TB USB3 connected M.2 drive on my M1 Mini. I have my Apple Music on the same disk (different folder of course), and this is working well.Shared folder added to Sonos Controller is: /Volumes/Ext_M1_1TB/MusicExt The folder is shared for Sonos as Custom.When I Scan, nothing seems to happen. I have tried to have the app open for some hours to see if it was scanned, but the Music Library in the App keeps empty.Any ideas?br Lars

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Corry P
1 year ago
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PaPeContributor I
asked in Controllers and Music services

Default service

When trying to change my default service, YouTube Music was missing from the list even though it is one of my services. Thanks for any help!

3
Corry P
1 year ago
samuelward
samuelwardAvid Contributor I
asked in Components and Architectural

‘Unable to connect to Sonos’when moving between properties

Hello, My parents property has a Sonos network, I have noticed that when I go to their house, use their wifi, then return home I cannot connect to my home Sonos. I am ‘on’ their Sonos system too (I.e. I can control their system when I am there using my phone and their wifi).  However, regardless of whether or not I control their system while there, when I return back home and try to use my system the app simply displays the ‘Unable to connect…Let’s fix it’ error. I run through the steps, it tells me ‘We’ve found multiple systems’ (mine and my parents). The only option from here is turn it all off and on again - annoying. my wife’s phone / iPad that hasn’t been to my parents house does not have the issue, connects to our home system fine.  I can also still see the speakers on AirPlay and play to them so I’m pretty sure it’s an app / iPhone issue? I’ve tried to turn off ‘private wifi address’ on my iPhone as shown in a similar issue but this hasn’t worked. it’s worth noting that overnigh

4
controlav
1 year ago
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pah_1Contributor I
asked in Controllers and Music services

A track from Spotify played on remote

A few weeks ago I’m alone at home minding my own business. Suddenly my Sonos system starts playing a song (“Faith” by Stevie Wonder) without my intervention. It plays for a few seconds and then the volume goes up to max. Panic!We live in a flat and have Sonos in several rooms. Poor neighbors…After a few seconds i got myself together and I managed to open the Sonos app and press “pause”. Directly, the music “unpauses”, I “pause”, it “unpauses” and then I turn down the volume to a minimum and then nothing.At first, I suspected that some intruder had gained access to our WIFI and started going over the security logs of our Unifi (Ubiquiti) system. Nothing suspicious there. After that my guess was that one of the neighbors that I know has Sonos in their homes mysteriously had connected to the system. I called the neighbors and asked if they had tried to start “Faith” by Stevie Wonder at that particular time. Nothing.A few days later, I told my wife (who is working as a dance teacher) about

7
controlav
1 year ago
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RSK21Contributor I
asked in Components and Architectural

sub mini will not connect wirelessly to wired amp

As abovei have recently purchased a sub mini I intend to pair it with my Sonos amp which is in my server rack under the stairs and feeds a pair in ceiling sonance in our kitchen however while the sub will pair to wireless Sonos Ones in another room it simply will not pair to the wired ampi cannot run an Ethernet wire to the location of the subpreviously I had a sub gen 1 running wirelessly with this same setup in the same locationam baffled - any suggestions ?  

2
R
1 year ago
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eatemContributor II
posted in Portable speakers

Sonos move stopped working

My sonos move suddenly stopped working. The light is red and it’s not showing up in the app. I’ve tried to restart it by holding in the power button, after 15-17 seconds it restarts, the battery bar shows in orange and the light turns white but after a few seconds it turns red again and the battery bar disappears.  Any idea how to fix this? thanks

3
Corry P
1 year ago
tschneider
tschneiderAvid Contributor III
asked in Components and Architectural

Error 701 when trying to play something from PocketCast

As of today I get errors when trying to play anything from PocketCast: An error occured while adding tracks to the queue (701)

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J
1 year ago
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AaseContributor I
asked in Components and Architectural

Upgrade option gone after purchase

Hi. I just bought two Play:5 gen 1 - just for the sole purpose of use their upgrade option. The seller had accidentally activated the upgrades on both. After calling the Sonos support we were that the update option had been deactivated and that it would show up on on my account after setting up the speakers on my system. I am able to see the devices on my account, but no upgrade option. The seller had a third device of which he also had the option deactivated. That device shows up at his account with an upgrade option. But the speakers i purchased is now (of course) gone from his system. What to do?

3
A
1 year ago
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werzContributor I
asked in Home theater

Phones No Longer Connect to SONOS Beam

We have used our phones and Macs with our SONOS Beam successfully for 2 years, and we haven’t changed a thing. We use the music stored on our Macs, which still works perfectly with SONOS. We have used the S1 app on our phones with Tunein only to listen to the radio. Our phones will no longer connect to Tunein. My phone is an iPhone 6S, which will not run the newest app. My wife’s phone is an iPhone 13, which has the newest app. Neither phone works with Tunein. After each unsuccessful try, we get the message that our phones are no longer connected to the Internet, and we have to reset our network to get them back on.

2
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1 year ago
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janauatiContributor I
asked in Home theater

Apple Watch + Apple Music (Airplay)

Hi, is there any reason on why I can’t stream music using Apple Music in my Apple Watch to my Sonos Beam soundbar?. This works perfectly with my iphone, but for some reason the Sonos device does not show up in my list of devices when I try to play music from my Apple Watch Ultra. I also tried with my wife’s Watch (Series 6) and we got the same result :-(.Is this a bug with the Sonos Beam device itself?.  (Adding more to this, Im able to stream music to my LG TV, which also supports Airtplay, so this should be an issue with the Beam soundbar.)

1
Airgetlam
1 year ago
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