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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27776 Topics
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RoyyContributor I
posted in Home theater
beam gen 2 speech enhancement

HiI have recently bought the sonos beam 2 and the voice enhancement doesn't work. I've contacted customer services and they did some tests which was showing they had the same problem at their end and they would be looking into it because there was a number of people with the same problem. So I'm wondering if anyone on here has the same problem and whether this is a faulty item. Its as if you can't increase volume in the center channel. Is there anyway to force this. Night mode works OK.

1863
R
8 months ago
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JimDempsterContributor I
asked in Speakers
Play 5 gen 2 replace power cable

Is it possible to replace the power cable on a Play 5 Gen 2 ?  The current cable is cracked. Thanks

2462
R
8 months ago
Jeffrey_35
Jeffrey_35Headliner III
posted in Home theater
Continual LPCM 7.1 Sound issues on my LG G3

Getting really frustrated as a seasoned Sonos owner. I have an brand new LG G3 with an Arc hooked up to eArc along with a Sub 3rd. No rears yet. I have a Apple TV 4K as well as a PS5 hooked up. I have gone through the setting recommendations and reset posted by GuitarSuperstar (thank you btw) multiple times and I cannot keep Dolby Atmos to stay, it keeps saying LPCM 7.1 and the sound is awful. Have to continually turn it almost all the way up and it sounds like crap. Can someone please help me get it so it sticks and actually works.

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8 months ago
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fergycoolTrending Lyricist I
posted in Speakers
Frequent pauses leading to a silent device. Power cycling is the only workaround.

(system setup description below).Fairly recently (few months) I started having issues with my system. Basically a device starts pausing, then playing, then pausing. The pauses start being a few seconds every hour or so, but become longer and more frequent until eventually the device is just silent.This happens whether playing music from a file share, streaming from Spotify or Apple Music or playing Radio.This happens to any one of the devices. The only requirement is that it's left playing until it falls over.The only way to resolve the issue is to power cycle it.It is a daily occurence that one device needs to be power cycled.If any support are reading (hopefully not as it’s the weekend!) I've taken the liberty of submitting a diagnostic report whilst this problem was happening:1673763072My setup is:I have a small house, but a large garden with two home offices in the garden and two Play:1 in the garden. Every building is well insulated with foil backed insulation. So Sonosnet does no

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Airgetlam
8 months ago
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mmca22grEnthusiast II
asked in Home theater
ARC sound/volume drop out - intermittent

Recently I have noticed the volume drop on my Arc setup. It is for a few seconds only and the sound drops to barely audible (it does not cut out completely)In the last few weeks it has become increasingly more frequent in occurence. It happens either when the input is just regular TV or from a HDMI input from a n AppleTVlocal button control is disabledI dumped a diagnostic event once it happened this evening : 2071955409 Any help would be appreciated

7074
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8 months ago
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dmcdonutContributor I
asked in Components and Architectural
Connecting Receiver With Passives to Sonos

I have a Sony STR-DH190 receiver that I have connected to a turntable and two passive speakers. I also own a Sonos Era 100 and a Sonos Arc. I’m trying to connect my receiver to my Sonos speakers so that I can play music through both my passive speakers and through my Sonos speakers simultaneously.The Sonos Port is a bit too expensive for me, so I’m looking into a used Connect Gen2. I’ve seen that there is a 75ms delay, but the speakers are in different rooms so I think that will be fine. I just want to confirm that I’d be able to both play music through the Connect into the receiver (to go into my passives) AND connect to my Sonos speakers simultaneously, so that all three rooms would be play together. Hoping this would also allow me to play my records and have them connect to every room as well.

941
Airgetlam
8 months ago
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DDDDDDDDDDContributor I
asked in Components and Architectural
Connect models

I have inherited a couple on Sonos Ones (A100) and want to use them for casual listening in study and kitchen but link them to my proper hifi in the living room which I use for serious music listening. I understand that I need a Connect but they are discontinued so I’m looking to get one second hand but there seem to be a number of different models.I need one that is compatible with the Sonos Ones (A100 version) and preferably without an amp built in as I have a better quality amp already. Does anybody know which model number I should be looking for?

83114
D
8 months ago
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RobertjasonjeffersContributor I
asked in Speakers
Grouping 2 speakers in different rooms

I have seen a lot posted on this but never an answer that works.  I have two speakers in different rooms that I would like to group.The group function in settings is greyed out if you only have two rooms so that is not an optionI can group the speakers by pulling up the system and hitting the little square with an arrow next to the room I want to pair.  However, I have to do that everytime I use the system.  I listen to albums, so every time one side of an album finishes, the speakers disconnect.  I flip the record, start the record, and then have to go into the app again to connect the rooms. This is annoying. How can I group the two speakers so I do not have to constantly go into the app and reconnect them every time a side of an album finishes?

1053
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8 months ago
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McBizzle1Contributor I
asked in Portable speakers
Roam fully charged blinking orange

New ROAM speaker fully charged on SONOS charging pad and the bottom light continues to blink orange slowly (stops when I remove from charging base). I don’t remember the Previous Roam speaker I had doing this…is this an “issue” or just an indication of being on the charging base?

14411
Jamie A
8 months ago
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Saqlain burkiAvid Contributor I
asked in Home theater
EQ

What will be the Best EQ setting for Sonos 7.2.4 system ( Version 16.0 ). Default setting is flat on treble, trying to get better balance between TREBLE and BASS. Current EQ :Bass : -1Treble : +4Loudness : ONTrueplay : ONSub : +1Surround : 0Height : +4Volume Limit : OFFNight Sound : OFFSpeech Enhancement : OFF With above setting DOBLY ATMOS content sounds ok but everything else is not good.  

7531
Ken_Griffiths
8 months ago
K
KNICKNLContributor I
asked in Home theater
SONOS ARC

Can someone tell me why the Sonos Arc  deactivates the templink on LG TVs when plugged into the HDMI Arc, as long as this happens bluetooth is not enabled on the LG TV??  If I use another brand center speaker using the HDMI Arc on the television I do not have this problem???? 

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106rallye
8 months ago
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EricGagneContributor I
posted in Speakers
Link volume controls on groups (Feature Request)

Hello,I love my Sonos speakers, I own six of them and I plan on adding more.   Whenever I listen to some music or TuneIn radio station it is always on the Everywhere group.   I love how the synchronization is just perfect and that I can move from room to room without ever losing a single note.There is however one thing that I find a little annoying.  Since there is no normalization of volume there is often cases where I need to increase of lower it.  It’s unpleasant to have to pull out the phone, unlock it, launch the sonos app and change the volume level.What would be perfect is have an option to “link the volume controls” on the “Everywhere” group an all other group that we create.   With such a feature enabled I could increase/decrease the volume with the buttons or voice control on any of the speakers in the group and it would be adjusted on all of them just like it does with the volume slider in the app.    

461
Corry P
8 months ago
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AyeletContributor I
asked in Controllers and Music services
Sonos queue

The queue displays fewer songs then the original spotify playlist. Let's say that the playlist has 300 songs, but looking at the queue, it says there are ony 200.

381
Corry P
8 months ago
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lattanzionContributor I
asked in Home theater
Confusion with Atmos, LGC2 OLED, and Fire TV Cube Gen 3

I have an LG C2 OLED TV, capable of both Dolby Vision and Dolby Atmos. I have a Sonos system connected through eARC composed of an Arc Soundbar, current gen Sub, and 2 Era 300s set up as surrounds. What I believe to be the relevant settings for my TV regarding sound are Digital Sound Output set to Pass Through, HDMI Input Audio Format set to Bitstream, and eARC Support enabled. My HDMI eARC port is HDMI 2, I have a Fire Cube Gen 3 in HDMI 3 and a PS5 in HDMI 1, but I believe the functionality of the different ports is the same, except for the eARC port, of course. I have also tested the Fire Cube in HDMI 1, and the same behavior described below occurs. On the Fire Cube, when performing the Audio and Video Diagnostic function, which displays information about the TV’s capabilities, Audio Capabilities show a “Yes” for MAT, Atmos, DD+, DD, and PCM Audio. Display Capabilities show “Yes” for Dolby Vision as well. My audio setting on the Fire Cube for Surround Sound is “Best Available,” with

65912
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8 months ago
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PotomacGpaTrending Lyricist I
posted in Controllers and Music services
Music Library Out of Sync

I have ripped a number of CDs onto my computer’s hard drive and then organized them by Artist/Title. I then updated my Music Library. What I’m seeing in the Sonos app is that some albums appear fine, but there’s a significant number of albums with title “Unknown Album.” Some of the unknown albums are duplicates of correctly labeled albums. I thought syncing my hard drive with Sonos would be simple and straightforward, but I’m now looking at two different representations of my music, some unknown, some duplicates without names. BTW, I Removed and Added my Music Library to Sonos, but that did not correct anything.Can someone offer suggestions as to why the disconnect between my Music Library and Sonos’ misrepresentation? Thanks in advance.

15519
Stanley_4
8 months ago
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CibearseContributor I
asked in Home theater
Speaker Combination

I have (3) Sonos one speakers, (1) Sonos Play:1, and a Sonos Beam in my basement where we mainly watch our movies. For reference the basement is 30’x35’. I used to only have the (2) Sonos one speakers and had them set up as surround for the beam with them in the back corners of the room. I recently acquired the other Sonos one and Play:1 speakers from my father and trying to figure the best way to configure the setup for optimal sound. If I cannot setup the play:1 as a stereo pair with the other one I received from my father (for free) should I ditch it and go purchase another Sonos one for optimal sound setup? Really wanting an immersed surround sound for movies and watching sporting events. Thanks.

2099
Stanley_4
8 months ago
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OrthanixContributor I
asked in Home theater
Arc Volume Drops after Pause TV

I have a Samsung TV connected to a Sonos Arc over HDMI arc connection.  When I pause the TV and then resume playing the volume drops to a low setting and I need to turn it back up each time. Anyone experience this issue and if it's a Sonos or Samsung issue? 

1394
Q
8 months ago
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DiverDonnContributor I
asked in Speakers
unable to get Sonos one speakers to connect to iphone bluetooth

I am resetting up a pair of Sonos One Speakers. I have reset them and they are connected to my wifi network. However, my phone does not show them in Bluetooth mode. What am I doing wrong

2693
Airgetlam
8 months ago
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maisbroughContributor I
asked in Controllers and Music services
Apple Music service will not connect with Sonos

I have successfully connected Spotify, BBC Sounds, Audible and other services to my Nilfisk Sonos speaker. However when attempting to connect Apple Music I repeatedly get an error message after inputting the Apple password when prompted. I want to be able to play my Apple music library songs BUT am not a paid subscriber to Apple Music - is this why?  

11704
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8 months ago
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Bogart FanContributor I
asked in Speakers
Sonos Play:3. Gen1 failed update (Error 9)

My Sonos PLay:3 gen 1 keeps failing the update process.  The speaker has been reset multiple times, deleted and reinstalled S2 app, connected directly to my router with ethernet cable and nothing works.    Update keeps failing no matter what I do.  I’ve bought and added other gen 1 Play:3 speakers to my S2 system, but this one will not update.    Any ideas or thoughts? 

5855
D
8 months ago
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MillszoidContributor I
asked in Home theater
LG C3 + ARC = atmos audio drops

Hey there I am hoping this thread picks up a fix but having read so many others I’m not sure.Firstly I have read similar threads to my issue but feels that its worth posting to see if this is a different issue.I have just bought a LG OLED65C34LA and connected it to my 4yr old Sonos ARC, configured the sound to run bitstream, pass through and it works fine when not Atmos, but when Atmos the sound isn't stable, I get a drop every few seconds.The issue is on native tv apps (Netflx, apple TV) and also when I connect my apple TV 3rd gen to the TV where its different with Apple is there is sound until I play Atmos content and then nothing.  Sky is similar with Atmos audio very unstable.I have upgraded all HDMI Cables, I have reset and rebooted countless times on all devices. all software is up to date with LG releasing an update this week that has not resolved the issue.  Also connected devices at different stages to see if the order and pace is a factor and it isn't.So any thoughts?  I am p

2424
M
8 months ago
A
ArdithDContributor I
asked in Speakers
Connecting a second Sonos 1 speaker using wireless network.

I recently changed internet providers. I have 2 speakers and I can only get one of them to connect. How do I get the other one to connect. When I plug it in, the light just keeps flashing orange.

1241
Airgetlam
8 months ago
J
jimr457Contributor I
asked in Speakers
Ikea/Sonos Symfonisk speaker connection with Sonos S2 issue

I have a pair of Ikea/Sonos Symfonisk speakers that were working fine until recently. Now they will not connect my android phone Music Library via WiFi with the current S2 version app.  I read online that S2 does not support WiFi connection to a local Music Library any longer, just to music services; is that true?  I’ve tried to connect via bluetooth with no luck and I don;t see that the (2021) Ikea/Sonos Symfonisk speakers have bluetooth capability.Can I still connect IKEA/Sonos to V1 app? How do I roll back to V1?

1542
Airgetlam
8 months ago
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danjrichardsCollaborator II
asked in Controllers and Music services
Brennan EZB remote

Has anyone used the Brennan EZB remote? It looks good, but I can’t find any reviews.  brennan.co.uk/pages/exciting-new-gadget-coming-soon 

2405
Bumper
8 months ago
6
69dlightContributor I
asked in Components and Architectural
Incompatible software versions

After updating some speakers to a new wifi, my app suddenly won't allow me to add additional speakers saying "incompatible software versions". I'm on V16 (android) which is "up to date". So how do I regain control of my system?

188912
106rallye
8 months ago
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