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Roam has gone unresponsive

  • August 23, 2024
  • 2 replies
  • 64 views

White light on won’t respond to power button for 10 seconds. I can hear the switch click.  tried The Play/Pause hold and then power button.  nothing.  Suggestions?

Best answer by Ken_Griffiths

Can’s shut off or make lights change at all.

Maybe try holding the rear power button for a lot longer than 10 seconds - see if holding it pressed for 30 seconds will recover it - make sure it’s off its charger when you hold the button and then return it to a USB-C charger in between your attempts.

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2 replies

  • Author
  • Contributor I
  • August 23, 2024

Can’s shut off or make lights change at all.  Can’t see in Sonos app.


Ken_Griffiths

Can’s shut off or make lights change at all.

Maybe try holding the rear power button for a lot longer than 10 seconds - see if holding it pressed for 30 seconds will recover it - make sure it’s off its charger when you hold the button and then return it to a USB-C charger in between your attempts.