Roam has gone unresponsive

2 replies
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White light on won’t respond to power button for 10 seconds. I can hear the switch click. tried The Play/Pause hold and then power button. nothing. Suggestions?

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Ken_GriffithsAnswer

Can’s shut off or make lights change at all.

Maybe try holding the rear power button for a lot longer than 10 seconds - see if holding it pressed for 30 seconds will recover it - make sure it’s off its charger when you hold the button and then return it to a USB-C charger in between your attempts.

B

brittterryAuthor

Contributor I

Can’s shut off or make lights change at all. Can’t see in Sonos app.

Ken_GriffithsAnswer

Can’s shut off or make lights change at all.

Maybe try holding the rear power button for a lot longer than 10 seconds - see if holding it pressed for 30 seconds will recover it - make sure it’s off its charger when you hold the button and then return it to a USB-C charger in between your attempts.

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