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While my music folder (on an external drive connected to a Mac) finally shows in the app, after various attempts and a lot of forum reading, there is no music in my library. None of the single tracks in the folder, or any of the subfolders, show. I can't find any solutions to this in my searches so far, so wondered if anyone knew what else I might be able to try.

Needless to say, this didn't used to be an issue and I was using this folder for years quite happily until the well publicised recent issues ..

Have you called Sonos Support directly to discuss it?

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

As a guess, it has to do with some wonky sharing settings, as explained mostly in this thread, but there simply isn’t enough information in your post to be sure. Which is why calling Sonos support may be helpful. 

It sounds frustrating, especially since it was working fine before. First, make sure the external drive is properly indexed by macOS. Try re-indexing the drive by adding it to and then removing it from the Spotlight privacy settings.

If that doesn’t work, you might want to try refreshing the music library in the app or even resetting it to force a rescan of the folder. Also, ensure the app has full disk access permissions in your Mac's settings.

If the issue persists, it might be worth testing with a different music app to see if the problem is specific to the software you’re using.

Hope this helps!

Have you called Sonos Support directly to discuss it?

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

As a guess, it has to do with some wonky sharing settings, as explained mostly in this thread, but there simply isn’t enough information in your post to be sure. Which is why calling Sonos support may be helpful. 

Thanks- I've not had a chance to call, and wasn't sure how easy that was (help lines not always being a positive experience!) but I may need to find time. I was able to solve the 913 error through other people's experiences and comments around the whole sharing issue, but I guess it might be easier to just get Sonos on it directly now!

Hi @sross 

Welcome to the Sonos Community!

Sorry to hear of the issue you are having with no content in your music library.

I think the answer to your problem may lie in our No tracks from Mac USB drive in Sonos music library help page.

I hope this helps.

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