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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27778 Topics
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danjrichardsCollaborator II
asked in Controllers and Music services
Brennan EZB remote

Has anyone used the Brennan EZB remote? It looks good, but I can’t find any reviews.  brennan.co.uk/pages/exciting-new-gadget-coming-soon 

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Bumper
8 months ago
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69dlightContributor I
asked in Components and Architectural
Incompatible software versions

After updating some speakers to a new wifi, my app suddenly won't allow me to add additional speakers saying "incompatible software versions". I'm on V16 (android) which is "up to date". So how do I regain control of my system?

188912
106rallye
8 months ago
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HairyMonkeyFaceContributor I
posted in Speakers
Oval grey patch on my Era 300

This oval patch has recently appeared on the front 🤔 has anyone else seen something similar?

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Mr. T
8 months ago
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Jeff W BContributor I
asked in Controllers and Music services
Sonos app doesn't sync with youtube music

Only about half of my youtube music playlist is on my sonos app - it will not sync anymore.  I tried disconnecting and reconnecting the router, etc.

1011
Jamie A
8 months ago
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Bclarke242Contributor I
asked in Speakers
Trouble with Sonos Move

My Sonos move started disconnecting from the network and I had to factory reset several times. The Arc and Five have been unaffected. Now Move will not even turn on. Have moved charger to different outlet with no change. The charging light goes on when you first put it charger then immediately turns off?  Had it died? Just under three years old

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8 months ago
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HopsngrainsContributor II
asked in Components and Architectural
Sonos Port (Streamer) + Turntable/CD Player + Preamp + Amp?

I have a Port (using as my streamer), a turntable, a CD player, and a power amplifier. I want to include a preamplifier in my set-up. How do I make the appropriate connections?

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Jamie A
8 months ago
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callum.0410Contributor I
asked in Speakers
Era 300 bluetooth cutting out.

 When using my era 300 in bluetooth mode, every minute or two the audio will briefly pause for a few seconds, then resume.Anyone know of a fix?

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Corry P
8 months ago
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nigelthebikeContributor I
posted in Controllers and Music services
Sonos app unable to find all albums on spotify

I’m using sonos S2 on PC with windows 11. The controller is running a Sonos play 3.I have Spotify and Itunes accounts.Just recently, Sonos cannot find all of my albums on Spotify, although playlists and songs are working ok.Sonos says its a Spotify issue?I cant get an answer from Spotify!I have reloaded Sonos and Spotify, updated etc. to no avail.Does anybody have any good news? 

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8 months ago
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Mr. JelsdalContributor I
asked in Controllers and Music services
change the order of songs

s there a way to change the order of songs in spotify playlists as they appear in the sonos app?I’d like the newest added to appear at the top.

2397
Stanley_4
8 months ago
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TacosaladContributor I
asked in Home theater
Sonos Arc voice levels muffled sometimes

Hi,Just picked up an Arc. When I’m using certain apps (ex. YouTube) the audio is great, sounds amazing.  Other apps (Netflix and my cable box) are a lot more muffled. I noticed that it will switch me to “Dolby Channel PCM 5.1” and that is usually when the sound quality will go down.  The Netflix and YouTube apps are both built in apps that sound totally different. I’ve tried multiple videos on both and get the same results across the board.  Everything is up to date.I’ve tried every combination of eARC and pass through.I’ve got voice enhancement on. I’ve run multiple trueplay through multiple phones. 

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Stanley_4
8 months ago
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KaveTrending Lyricist I
asked in Speakers
About to leave sonos

We have been using Sonos for 8 years now. We started with Play 1 and Play 5. At the moment we have about 10 Sonos devices, Move and play one mostly. Last year has been awful, disconnects, app wont see all devices etc. For the last two months it seems updates fails and need to be tried three to four times before they applies. We have a solid Wifi with two Unifi APs. Three sonos play one are connected using ethernet, rest is wifi.Any idea before I replace it with something else?

4897
Stanley_4
8 months ago
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robmrContributor I
asked in Home theater
sonos arc placement directly under tv

I am considering adding a Sonos Arc under my tv. The tv is above a fireplace so there is no option for placing it on top of a media unit and also because of the fireplace, no option of running wires through the wall. I am not thrilled about the appearance of the power cord and HDMI running from the arc to the tv above, so I am considering mounting the arc to the tv and having the arc sit directly under the tv. I see sonos sells the following: https://www.sonos.com/en/shop/sanus-tv-mount-arc, but sonos also says the arc should be 4 inches below the tv.Is mounting the arc directly under the tv (with no or little gap) a feasible solution to my problem of not wanting to see these wires, or will I really be sacrificing on sound performance?Are there other solutions others have explored? Many thanks in advance. 

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R
8 months ago
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tg1Enthusiast II
asked in Controllers and Music services
Apple Music skips/glitches

Anyone else having very small skips with Apple Music on 15.2.1?  Never had this issue before. The skips are a fraction of a second and clickless. It’s not skipping to the next song, but like you removed ½ second of a song  Seems to happen every 1-3 songs - don’t know for sure. There’s a Reddit thread on it so I must not be alone…

225734
Airgetlam
8 months ago
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Leyan29Contributor I
asked in Components and Architectural
connect Project T1 BT with Sonos Move

Hi,trying to connect Project T1 BT to my Sonos MOVE  , I can’t do it. I’m turning off and on the BT module on the Project T1 BT but it never connects to the Sonos MOVE while the LED is blinking blue.as a result, no sound from the vinyle on the MOVE?any idea on how to make this working ?thanks

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Ken_Griffiths
8 months ago
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XECC4Y8Contributor II
asked in Controllers and Music services
Unable to browse albums in Tidal

I’m a longtime Sonos user but recently I have been unable to drill down to albums in my Tidal searches. I make it as far as the artist, but when I click on albums…spinning wheel of doom.i have already rebooted all Sonos speakers and router. Also deleted Tidal and then added it back again.

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X
8 months ago
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dmbmtcContributor I
asked in Home theater
Home Theatre Setup/Pre-Built Setup

Hello - New user here trying to use Sonos as my Home Theatre Sound with current built in speakers. I have wired 5.1 speakers that go to utility room. I have a receiver that is wired to the speakers that I want to use for sound but no sources to the TV from the utility room.  Can I use Port to stream sound via Airplay 2, cast the video to the TV via Airplay, choose the Port as sound source, use the built in speakers as the audio? Or what would be the best way to get sound and video to setup knowing that TV is not wired to any location and sound is pre-wired to ceiling speakers via audio receiver.  Thanks 

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Ken_Griffiths
8 months ago
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matador7Contributor I
asked in Controllers and Music services
Sonos ignoring volume normalization tags?

I have applied track level volume leveling tags to my library.  Tracks play back at same level on computer speakers using MediaMonkey, MusicBee and WMP, but when played through sonos system volume of different albums is all over the place.  When I look at the properties of each file I can see normalization has been applied. Leveling was done using MediaMonkey.  Files are either mp3 rips or downloaded from Amazon, not iTunes.Thoughts?

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Ken_Griffiths
8 months ago
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Gyzmo74Contributor I
posted in Speakers
comment sonoriser ma piece ?

 Bonjour a tous j'ai besoin de vos conseils pour sonoriser ma pièce. Je précise que je ne souhaite que écouter de la musique , pas de tvJe possède 2 era 300, que j'ai placé sur le buffet au centre de la pièce (flèches vertes sur le plan) Je souhaiterais avoir un son sympa dans toute la pièce, qui regroupe le salon, la salle à manger, et la cuisine. Je pensais ajouter des era 100 à chaque angle, soit :Une en haut à gauche (salle à manger)Une en bas à gauche (salon) Et plus tard Une en haut à droite (cuisine)Une en bas à droite (salon) Afin de couvrir toute la pièce, et avoir un son sympa partout où je me trouve Ma solution est elle la bonne ? Ou avez vous d'autres idées ?  Je souhaiterais avoir votre avis s'il vous plaît  Merci d'avanceCedric  Moderator Note: Google TranslateHello everyone,I need your advice to add sound to my room. I specify that I only want to listen to music, not TVI have 2 era 300, which I placed on the sideboard in the center of the room (green arrows on the map)I

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8 months ago
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rolandnadeauContributor I
asked in Components and Architectural
Rear surround speakers cutting out while watching TV

Hello. My Play:1 speakers are connected to my Playbar, and while watching TV, the surround sound cuts out constantly. It mostly does not work, and only works in spurts, intermittently. The sound works fine when playing music via Spotify.I believe this problem has been happening for a while, but after moving to a new place, it seems to be happening much more often, constantly. My Playbar and Play:1 speakers are all connected via wifi to my home network, which uses eero mesh.My diagnostic confirmation number is 1020397049.Thanks in advance for any help you can provide!

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P
8 months ago
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MT StudioContributor I
posted in Speakers
Era 300 speakers not playing sound on bluetooth

I have a pair of era 300 speakers. When i connect to them with bluetooth no sound comes out. Tried with several different devices both apple and android. You can see through the sonos app it shows connected on bluetooth. The sound is playing on my device. The speakers just wont relay the sound. They worked fine at the beginning. Then it got harder to get them to play. I would have to connect and reconnect. Then it would work again. Then it got worse. I had to repair them. Now no mater what i do the sound will not go through. Works fine on wifi but will not work on bluetooth at all. Tried with friends phones and same thing. They connect but will not play sound.  

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Airgetlam
8 months ago
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WorlrlContributor II
asked in Home theater
delay when dolby atmos is on

Hi guys.My setup is:Hisense e7kqapple tv 4k Sonos beam 2 +sub mini.my problem is when I play Dolby atmos content there is a huge delay. First the delay is between when I play the movie and the actual sound is playing and then there’s a sync issues.is there any fix to this?

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Airgetlam
8 months ago
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johnpcContributor I
asked in Controllers and Music services
No "Services & Voice" option in Settings tab.

Was there before as I've played via YT Music previously. No option now though.Any ideas?App version 11.2, build 571946310 TIA

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Airgetlam
8 months ago
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JONATAContributor I
posted in Controllers and Music services
Listening to music from YouTube on the Sonos One SL

Hello!  YouTube doesn't start on my ONE SL!Can you help with advice and instructions please?

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106rallye
8 months ago
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DavidzContributor I
posted in Controllers and Music services
unreliable, flakey sonos software

Am I alone? My wife and I run the Sonos software on 2 iPads and 2 android phones. It is the most undependable software I have ever used. It will disappear from the network on either or both devices in the morning, reappear in the afternoon, and maybe come back in the evening, over and over. Nothing in our network has changed over this time, but whether Sonos will connect is always a guessing game. In contrast, I use Roon for my main stereo system, running it on my iPad and phone. It has never dropped off the network- not once. I am mostly venting here, but if anyone knows a 3rd party app that will run our Play 5, I would love to hear about it. Thanks.  David

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D
8 months ago
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ajdysiiabsieuagContributor I
asked in Speakers
Given Play:5 from father, only ever used once and now cant setup.

I have just been given the gen1 Play:5 from my father, as he bought it new, used it once and it has been in a cupboard ever since, he’s moving house and he gave it to me as he didn’t use it. I have tried to set it up using the Sonos S1 app and it comes up when i go to set it up but when i press the volume up button and the mute button at the same time when prompted, the chime plays and nothing happens on the app, what can be done about this? I can’t find anything online.

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A
8 months ago
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