Let’s face it, the new app is still rubbish. It should never have been launched in this state, clearly wasn’t tested and although the CEO finally admitted there are major issues it was all too little too late. Perhaps he (or his board) should be thinking about him taking FULL responsibility for this shambles.
I still miss features from the old app (as mentioned many times in this forum) and simple functionality is very poor. I have four Sonos systems in my house and the simple act of switching between them is constantly an issue. It fails to switch. It ends up playing in the wrong room or returns a ‘couldn’t connect - try later’ message. So infuriating.
You say you are working “day and night” to fix the issues, but are you really? It doesn’t feel like it. You have many customers who have spent a lot of money on your kit trusting it will work as promised but it clearly doesn’t. I for one am looking at alternatives. I know I’m not alone.
Perhaps he (or his board) should be thinking about him taking FULL responsibility for this shambles.
He already has:
“While the redesign of the app was and remains the right thing to do, our execution, my execution fell short of the mark. Since I took over as CEO, one of my particular points of emphasis has been the imperative for Sonos to move faster. That is what led to my promise to deliver at least 2 new products every year, a promise we have successfully delivered on. With the app, however, my push for speed backfired.”
In most business where the CEO endorses a new product that backfires so badly as this one obviously has, and has caused so much annoyance to the majority of their customers, taking ‘full responsibility’ usually means resigning or getting fired.
Who knows what the future holds. I imagine a lot will depend on how the ship is steadied, and how well the promises have been kept, by the time of the next earnings call in early November (or possibly the full-year results call early Feb).
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