Get help and assistance with your Sonos system

Brand new Sonos arc, factory reset not working, light still white, won’t change

Just upgraded to the latest, new and improved Sonos app on my mobile phone (iPhone) and it has led to my losing my complete music library which is on a NAS.After some discussions with support, they confirmed that this option is not available - only the commercial streaming services (and it does recognise Plex) are visible and accessible but no proprietary My Music Library.Allegedly this will be rolled out in a future iteration, but no timeframe provided.Beware if you are considering upgrading

I have a system at home and a system at work, with the new app I have to constantly join and sign in to each system, the old app just switch seamlessly. SO ANNOYING! Plus, the speakers are constantly dropping off the system and have to be power cycled to work again. Adjusting volume across all speakers simultaneously is also clunky in the new app, such a poor experience overall… blech!

It's impossible to control the volume with this "update", it does what it wants, I have it at 54, move it to 75, goes back to 54, has done that 10 times without allowing me to change the volume.It keeps asking me to reauthorize spotify even though it says every time that it was authorized successfully.Every time I open the app, it can't find my system and have to jump through hoops before it finds it again.Sonos, do everyone a favor and FIRE all your "developers" and go back two versions until you are able to come up with a FUNCTIONAL app. This is worse than garbage. This is not even a beta version Using version 80.04.05 from July 3rd.

So within the BBC Sounds on the new app when you are trying to listen to a podcast or a show on catch-up there is no way of telling a)what date the show was broadcast or b) if you have already started listening to a show.In the previous app, when looking at shows in BBC sounds it would display both the date of broadcast, but also usefully a little circle that would fill up around the play button showing what percentage of your show you've listened to. You'd then know whether to continue listening or go onto the next show. But on the new one it's impossible to tell. Very annoying. 

My Playbase does not appear on my system after updating to the new Sonos App. It works fine with the TV but I can't control it from the App and is not visible within my system. Any thoughts?

When I change the volume via the app the volume goes up on one side more than the other when I go past 40 and then up on one as I lower volume below 40. Should they not sound equal as I raise or lower the volume?

After moving house my friends managed to get their ONE and 3 x PLAY:1’s connected but the fourth Play:1 is stubbornly resisting being recognised. The light flashes orange but never goes to green and no chimes ring out.  Can anyone advise what is going wrong.

We have tried all the suggested fixes. Is there a way to submit a diagnostic report?  

What happened to this company? I own 8 Sonos devices and nothing works. Customer service is no less than an hour’s wait. Need to find a new provider. Any suggestions which may allow me to keep my equipment?

Good Day,My neighbor across the street has two Sonos Play:1 speakers. I am not at her house at this time. I am trying to help her get the speakers re-connected. They were playing fine and then she went away for two weeks to bury her husband. Now, she cannot get her speakers to connect to her wifi network (Comcast modem/router combo). I have followed all of the instructions for rebooting the modem, the speakers, resetting the speakers to factory settings, but nothing works. When we plug in one of the speakers the Sonos app sees the speaker and correctly shows the serial number. It then tries to access a temporary network which turns off the wifi...apparently trying to connect via 4G. It gets a no internet connection when doing this. When we try the older app it connects, but then it tells us that the speaker has the more recent firmware and to use the most current app which we do without success. I have followed all of the instruction on the support pages including connecting the speake

all in the title - it wasn’t perfect, but at least it worked 

Dear Sonos Support Team,I hope this message finds you well.I am writing to seek assistance regarding an issue I have encountered with the Sonos app following the recent update. Prior to the update, I had several playlists created within the Sonos app. Unfortunately, since updating to the latest version, I am unable to access any of these playlists.I have attempted restarting the app, rebooting my devices, and even reinstalling the Sonos app, but the issue persists. The playlists are crucial for my daily usage, and it is quite frustrating not being able to access them.Could you please provide guidance on how to resolve this issue?Thank you for your assistance and understanding. I look forward to your prompt response.Best regards,A.Matov

The Help page https://support.sonos.com/en-gb/article/add-your-music-library-to-sonos?utm_source=cr-care&utm_medium=limited/ml&utm_campaign=en-us-cr-care-limited/ml  says to select from the Manage menu, but I can’t find the manage menu, can anyone help ?

Sonos did not find my iTunes playlists when updating my library.iTunes stores playlist info in the file iTunes Music Library.xml. I found it on my Asus in C:\users\Asus\Music\iTunes. I tried adding this folder to the Sonos library but still no playlists. I keep my music in a different folder C:\iTunes Music, which I add to the Sonos Music Library. Sonos finds my music here. Sonos seems to need the xml file in the same folder as the music. So I copied and pasted the xml file to my C:\iTunes Music folder. Now Sonos finds the playlists. I just have to remember to copy and paste when I create a new playlist. BTY, I love Genius for making playlists.I am not sure how I found this solution. I may have to credit someone else. But I could not find in prior conversations. So I thought this post may be of help to someone.  

Hallo!Ich habe einen Sonos Play:3 vor kurzem gebraucht gekauft. Der Lautsprecher hat seinerzeit ein Upgrade auf S2 bekommen. Da ich mein Sonos-System über die S1 App bzw. noch über den Sonos Controllee bediene, würde ich den Play:3 gerne wieder auf S1 downgraden. Kann mir eventuell hierbei jemand helfen? Ich finde in der App leider die Funktion dafür nicht. Aber ich habe gelesen, dass das eigentlich funktionieren sollte. Gruß Chicoree Moderator edit:Google Translate- Hello!I recently bought a used Sonos Play:3. The speaker was upgraded to S2 at the time. Since I operate my Sonos system via the S1 app or the Sonos Controller, I would like to downgrade the Play:3 back to S1. Can someone help me with this? Unfortunately, I can't find the function for this in the app. But I read that it should actually work.Regards, Chicoree

Hello, I recently got a Move 2 and love it. I added Apple Music and it works great! However, weeks later I am trying to add Pandora and Amazon to the content services section. The message I am getting after clicking “add to sonos” is “service not found” and then only one button that says done. I have restarted the Move 2, my phone. All apps are updated and on the same wifi. Any ideas? I can use Bluetooth but cannot add them in the native sonos app. Also, I have searched this forum and don’t see anything additional that has helped. TYIA! edit: I have an iPhone 15 fully updated. 

I have a pretty specific issue. I have a projector (Epson 4K Projector EH-TW7000) hooked up to my apple tv (4k) with hdmi. I’m considering the purchase of a sonos sound bar, and to try it out I figured I’d hook up my sonos roam. It pairs seamlessly (although it will not allow me to set it up as a default audio device) and while watching something I’m quite happy with it.But, each time new media is started (e.g. a youtube video, but even each seperate ad), or when I exit media to the menu, the image goes black for about 15 seconds (audio continues).This problem does not occur when I use a different screen with the same setup, of when I play the audio through my projector only.I hope this sounds familiar to someone!   

I'm not able to complete the software update for my Sonos roam sl. I'm using android phone Asus Rog phone 7. The speaker connected to WiFi showing in the app but when it comes to the update it says error 1101 and when I try again it shows error 1106. I tried for hours to reset everything my phone my router my speaker. The WiFi works just fine for everything else but the Sonos app. I'm really angry I don't understand why I have to go through all this update hustle to use a Bluetooth speaker. I will never use WiFi on it. I should be able to just turn it on and blast some music. Now it looks like I have bought a 200 dollar paperweight 

Got a new Roam that manages to connect to WiFi during setup but then told the speaker needs to update. It won't update for some reason and then the app (android) is just stuck on that screen. Tried factory resetting speaker and re installing app etc but still isn't working. Anyone else had this problem? Thanks for any help.

I have an old Sonos Connect that feeds into an old Onkyo receiver in my hearth room.  The receiver drives two sets of passive ceiling mounted speakers (through wall mounted resistor controls for volume).  Looks like my receiver is about to shoot craps so I am looking to replace it, but continue use of the old Connect I have in place.  Don’t want to upgrade as I have other rooms/old Sonos speakers set up throughout the house in different zones/groupings so just want an easy solution to replace my amp for the hearth room.  Would something like the WiiM Amp work for me (and perhaps offer some added benefit that I could stream other stuff through it to access my speakers)?  Or is there a better/easier solution?  Seems to me that it is a waste to buy a full blown receiver as all I need is an amp to drive my speakers.  Thanks for any advice!!!!  Moderator Note: Modified in accordance with the Community Code of Conduct.

I’ve just upgraded to the latest version of the Sonos app, v80.05.04, but now I can play any content services!I have 3 services connected including Deezer and BBC sounds, and I can search and select music or radio channels but whenever I actually try to select and play something from Deezer I get an error “something went wrong try again” but it never works.if I select a BBC Sounds channel the play button spins for a while but then stops and nothing happens!if I go to my music library and select tracks they will play, but if I do a system wide search and then pick something from my music library I get an error message with a link to check service status even  though it’s my local library and connects fine if I manually pick a track! another pile of s**t from Sonos!I used to be a major fan but after recent updates I’m getting close to giving up on a 8 speaker multoroom setup!   

The Sonos app on my iPhone is not working.  It can’t load my services and recent plays are not there.  What is going on with it???

If you're in the market for over-the-ear headphones and are an Apple user, you may be torn between the AirPods Max and Sonos Ace. As a devoted Sonos fan, I was excited to try out the Ace after losing my AirPods Pro. While the sound quality was impressive, I was disappointed to discover that the Ace did not work with the Sonos controller, which was a major selling point for me. Additionally, the inability to mute/unmute Teams from the headset proved frustrating. When I used the Ace as a headset with my phone, I realized just how dependent I am on the "Hey Siri" command and missed having Siri read off text messages.In comparison, the AirPods Max provided the seamless integration into the Apple ecosystem that I was missing with the Ace. While the sound quality was comparable, the Max's ability to work perfectly with other Apple products, including Siri and Apple TV, was a game-changer.Both headphones have their advantages and disadvantages. The Ace is lighter and comes with a great case,

I can't seem to add podcasts from amazon music. There is an option to add but it's just blank. Thanks for any help.