Play 5 connection issue

3 replies
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Hi I am unable to connect my play 5 after switching broadband supplier , I have tried resetting the play 5 , resetting the app connecting with Ethernet cable nothing seems to work . I can see the Sonos play 5 connected to the WiFi mesh network but can’t add it to the app. I get the error message unable to join temporary Sonos network. Has anyone had similar issues?

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S

ShawnRock

Contributor I

Same here! I called in and got someone I couldn’t understand. I still have S1 app.I’ve hooked to router, tried everything. Someone Help!!

Pools-3015

Prodigy I

When you connect a speaker to you network, if using a mesh system, it is recommended you connect the speaker to the main device and not a mesh node. This is especially important for some mesh systems that are wirelessly as there may be interference.

Try another factory reset, but connect the Play 5 to the main mesh device to see if you are able to get it set up.