Skip to main content
  • Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27810 Topics
Y
YTWContributor I
asked in Controllers and Music services
Apple Music not Working with App Update

Apple Music was not working shortly before the Sonos app update and still does not work after the update. Support team saying it’s a known issue with the update, which doesn’t seem to explain it not working prior to the update.Any others having this issue? Thanks! 

460
Y
6 months ago
T
TThomasContributor I
asked in Speakers
play 3 wont register to my network

Play 3 won’t register to my network. It is connected by Ethernet cable

761
webmink
6 months ago
S
stujTrending Lyricist I
posted in Controllers and Music services
How is everybody getting on with the new app?

How is everybody getting on with the new app?I’m really struggling to the point that i can’t use it.Rooms change on their own, specifically it keeps referring to “bedroom” which was the last room i played to before i updated the app.The progress bar won’t work. When i try to pull it back to start a song from the beginning it bounces back to where i pulled from.9/10 times it won’t recognise the input when i try to select a specific song from a list.Using IOS. 

474
S
6 months ago
BOL74
BOL74Avid Contributor I
asked in Portable speakers
Move charger

Greetings Forum-users👋 For the one’s that “are familliar” with me and my Sonos…i have now placed two Roam in my bathroom. I have been using them at grannys place but then i bought a couple of Ikea Symfonisk Lamp’s. Anyway….I have not been able to find a good spot for the Roam’s in the bathroom. I have placed them in a small window. They are set-up as stereopair just as an info. But(oh no,here he goes again😆😆😆) i’m not comfy with the sound(performance). Not that i’m suppose to creating a discoteque in my shower i think it’s a little doll. It might be that i should try move the Roam’s closer to the glass-corner where the shower is. For that i need some wall-mounts,and i’m pretty sure i’m not getting around the issue that i need to drill a whole in the wall for this mount to be. The Roam’s IS going to be ON the charger allways. Not gonna place them on this mount only when i’m in the shower.Then i start thinking: Why not try two Move’s(gen2) in stead. Buy two orginal Hooks and screw th

16115
BOL74
6 months ago
F
fireflytooContributor I
posted in Controllers and Music services
Where is Timer in the latest IOS update? Feature removed?

Ok I hate everything about the “new” and unimproved UI on my iPhone.  Navigation horrendous! Who thought this needed a complete refresh?I use Timer to turn off my Sonos speaker every night.  Now it looks like there is NO timer!Has anyone found it??

481
Belly M
6 months ago
F
FailixContributor I
asked in Speakers
can not configure era 300

I have a running system with two One and one Move. Now I bought an era 300 and tried to configure it to my system. It works until I need to press the two buttons after syncing my mic to the sound of the box. Unfortunately it says something went wrong and I need to register the box to my account, or I need to download the updates (which also do not work) and I can press „correct“ to retry. I don’t know why it doesn’t work with this single player. Maybe something with the new updated app?Im looking forward for your help. Thanks :) Felix

250
F
6 months ago
C
CredgettContributor I
asked in Speakers
Unable to add Play 1 to Sonos System after App Update

After the app update I was having issues with my system just not working at all. I ended up factory resetting my Play 1. Now the rest of my system is working fine, but when I try and add my Play 1, it isn’t able to find it.

480
C
6 months ago
A
archstone2780Contributor I
asked in Speakers
Sonos Play:1 Connection problems

I am trying to connect the play 1 speaker but its not easy. i thought i got it but it told me to update. i am updating and it says “this will take several minutes” but it has been almost an hour.

170
A
6 months ago
T
Tony a55Contributor I
asked in Speakers
new app update ios

Hi updated the app today and it has lost both my devices Play 3 and Boost.can you help Tony

170
T
6 months ago
A
A_M_PContributor I
posted in Controllers and Music services
Alarms - New v80 App

Is it me or is it not possible to edit alarms from within the new app? I only seem to be able to turn on/off existing alarms?

2794
D
6 months ago
R
rounder09Contributor I
asked in Speakers
Trying to add new play 1's to an S1 setup

I’m hitting so many issues it’s tough to identify which path was the closest to success.I have spent several hours with chat agents, who gave up and told me to call in. I’ve been on hold for 45 minutes… and then the call dropped. I’m back on hold again. Super unhappy with how complex Sonos has made this setup….For example, case 1On a fresh install, SOMETIMEs I can get the speaker connected to my Wi-Fi, but the Sonos app (not the S1 app) gets stuck adding the Speaker to a room. The app just hangs on this screen. If I hard close the app, despite the speaker having a solid White LED… I can’t see it being connected anywhere in the app… so I have to start the install againCase 2often on installs the Wi-Fi won’t connect propoerly. If I hard wire, I then see a message “Software update required”. When I try and do that it says I need top Sign in as the System owner I bought these speakers used… is it possible they are still associated with a past user? Any other ideas as to why I’m seeing this

400
R
6 months ago
L
lucasdumbrellContributor I
asked in Advanced setups
connecting sub

I have an arc and 2 ERA 300 units which have all connected fine however when I go to Conect the sub it gets stuck at the stage where you hold your device alongside the sub product above the indicator light as in the app. It just keeps saying can’t find the sub and you keep hitting refresh, but no Joy. 

901
Airgetlam
6 months ago
webmink
webminkProminent Collaborator I
posted in Controllers and Music services
Web app not showing what's playing on SOMA FM Radio

I’ve been able to navigate to my favourite radio station (Lush on SOMA FM, via their Channel) but unlike the old S2 app the web app does not display what artist and track are playing - see screenshots, taken at the same time. Anyone got a work-around?Track details are there in the S2 app 

521
S
6 months ago
R
randomusername123456Contributor I
posted in Controllers and Music services
The executive that greenlit this app update should be managed out

I don’t think I’ve ever seen anything quite like this. Sonos is the expensive brand. This isn’t cut-rate, and there’s no expectation of putting up with chinese no-name brand software garbage. It’s absolutely incredible that they just pushed an app out that is missing significant features from the previous version. This isn’t a separate app to explore a new design. There’s no way to downgrade to the old one. This was touted as an upgrade, and the previous version even included code to give you an interstitial popup to remind you to update! There’s no warning of missing functionality! Any competent executive will be making decisions based on data. That data should have shown how many people were using the features that are no longer included, such as a sleep timer. This executive decided that the users of that feature were not important enough to bother supporting any more. This is an extraordinary misstep, as the people using the power-user features of the product (as if a sleep timer i

1744
melvimbe
6 months ago
M
MAE ERDContributor I
asked in Portable speakers
About sonos app on android

Initially YELLOW ,SONOS app.turned to black.And I could not see my set Sonos Roam SL previously registered.

1011
Airgetlam
6 months ago
T
Turn_it_upAvid Contributor I
posted in Controllers and Music services
New IOS app will not reflect any changes made

I downloaded the new app which was my first mistake. But when I try the to make changes in the system like group speakers, the grouping happens but the IOS app will not recognize it. it defaults to selecting the first speaker in the list and will not reflect any changes. Anyone else running into this bug?

543
J
6 months ago
S
Stevey1976Avid Contributor I
asked in Home theater
BT Smart Hub 2 arrived today | Duplicate IP addresses show in Hub Manager->My Devices

Due to BT switching over to Digital Voice we received the latest Smart Hub 2 from them today. I setup the router and conned my iPad, my partners iPad and our phones to it, all good.  Next up I decided to add my Sonos speakers to it. In the living room I have a Beam, Sub and two Sonos One SL speakers, and upstairs I have a Sonos One.I’ve not experienced any issues as yet, but I’m seeing some worrying info in the Hub Manager->My Devices, namely duplicate IP addresses, but in the Sonos App on my phone I’m not seeing any duplicate IPs at all?This is a screen grab from the BT Smart Hub, Hub Manager: This is a screen shot from the Sonos App->Settings->System->About My System on my iPhone.  As you can see there are no dupes and the IP address for the Beam is totally different to that shown I’m the Smart Hub 2, Hub Manager settings.  Anyone have any idea what’s going on here?Thanks,Moderator edit: removed serial numbers and MAC addresses

1854
S
6 months ago
L
LonglandContributor I
posted in Controllers and Music services
“extensive” App Upgrade

How complicated can you make an App. 🤔Don’t know about anyone else but I can’t modify or add a new alarm. I can get to alarms but unable to edit - does anyone test these before releasing? 😡Previous alarms are still there but cannot change anything. Am I just being daft or is anyone else finding the same? Can anyone help?Thanks

1299
W
6 months ago
R
Rickey RocketContributor II
posted in Controllers and Music services
Not happy

I've had it with this terrible company I had hopes that maybe updating their app would fix some of their rent issues with their compatibility their connectivity their playability basically everything involved with their product but they just made everything worse as always support is not existent and talks to you in loops and help you do anything and starts to blame their connectivity issues on everything from your device your Wi-Fi and where you live it's ridiculous. I hate having to just throw these away since it's been thousands of dollars on them but I've got numerous Sonos speakers a bunch of play five generation twos couple of beams the amp the subwoofer but I'm done with his trash company Morris mistake of my life buying the stuff  Moderator Note: Modified in accordance with the Community Code of Conduct.

1142
R
6 months ago
U
unahppyownerEnthusiast II
posted in Controllers and Music services
Who would possibly by Headphones from this Company after today???

Can you imagine spending beaucoup bucks on any other Sonos product, especially headphones after the total and complete disrespect shown to its customers? Sony, Bose B & W, Apple. And you are going to buy a product that may occasionally need software updates from this gang?TOTAL AND COMPLETE DISRESPECT TO ITS CUSTOMER BASE. To get loyalty you must give loyalty. Something for the Sonos gang to think about!

541
Corry P
6 months ago
S
stein067Enthusiast I
posted in Controllers and Music services
Tactics to get Sonos to fix new app

Like many, I am an absolute hater of the new app.  My main gripe is the loss of even basic functionality for local music libraries but there are plenty of other reasons.  I am starting my own campaign of posting the lowest ratings possible of the new app and of the Sonos system in general until it is fixed.  For instance, I just posted a one star rating (which is the lowest possible) in the Apple App Store for the new Sonos App with the review to avoid the app and the Sonos system.  Plan on doing the same in other locations.  I was also planning on blitzing Sonos support phone and chat lines with complaints.  And an easy thing to do is to send multiple emails to ceo@sonos.com with complaints about the new app.  I don’t know why Sonos thinks that it is OK to remove so much functionality without input from current users.  Disrespectful!

1472
C
6 months ago
N
nielejContributor I
posted in Controllers and Music services
new app

Can you force the download of the new app? It is not appearing in the Google play store. 

623
R
6 months ago
G
Greg IContributor I
asked in Home theater
Compatibility

I have a 5 year old Sonos Beam connected to my TV and am wodering if the Sonos Era 100 is compatible with the Beam and would it enhance the sound quality when watching TV?

341
G
6 months ago
S
scroogemcgrewContributor II
posted in Controllers and Music services
SOnos APP

For some reason the new Sonos App is not showing as available in the Play Store here in the UK? Has anyone else not been able to download it?

492
C
6 months ago
D
dj009Contributor I
posted in Portable speakers
Sonos Roam Constantly dropping network and takes multiple attempts to get back online.

Why does the Roam suck so bad? I have it plugged in and it still constantly drops the network and is impossible to get back online. Really thinking about ditching the whole system.

503
P
6 months ago
Terms & ConditionsCookie settings