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sub mini not doing anything. spider moved in(!)

  • 11 September 2024
  • 6 replies
  • 89 views

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  • Trending Lyricist I
  • 10 replies

Hi all, 

 

my sub mini (with arc/2x play 1s as surrounds) doesn’t make any noise at all. 
 

********** Diagnostic raised. 
 

I turned it all off and on again like a good IT geek. 
 

I can’t remove the sub mini nor the surrounds from the arc, I get errors in both attempts. 
 

I factory resetted the sub mini. 
 

I updated the software. 
 

I’m  out of ideas! Help much appreciated!

 

thanks!

Moderator edit: recorded and removed diagnostic number

Best answer by nik9669a

Since you’ve generated a diagnostics report your best option is to now call Sonos support to find out what it reveals. Fellow users like us cannot access these reports. 

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6 replies

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  • Author
  • Trending Lyricist I
  • 10 replies
  • September 10, 2024

By the way the spider is just to gain interest, he’s a superficial friendly spider I don’t think he’s broken anything. But I bet the sub mini has been quiet for a while for him to move in…


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  • Senior Virtuoso
  • 5264 replies
  • Answer
  • September 11, 2024

Since you’ve generated a diagnostics report your best option is to now call Sonos support to find out what it reveals. Fellow users like us cannot access these reports. 


UKMedia
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  • Maestro
  • 5049 replies
  • September 11, 2024

Can you confirm that haven’t turned Wi-Fi off on the Arc?  This needs to be on even if you have the Arc wired via Ethernet.


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  • Author
  • Trending Lyricist I
  • 10 replies
  • September 11, 2024

Yes WiFi still on arc just checked thanks. No change. 


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  • Author
  • Trending Lyricist I
  • 10 replies
  • September 17, 2024

90 mins to Sonos support, factory reset of basically everything, job done. I think I’ve been bass-less for months! 


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  • Author
  • Trending Lyricist I
  • 10 replies
  • September 17, 2024

Sub mini in 4x4.5m room = op


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