Get help and assistance with your Sonos system

I have a problem with a single Sonos One (I have 10 sonos speakers in total)Issue experienced One of a paired of Sonos One speakers suddenly stopped working I factory reset it wirelessly and wired It gets as far as being seen in the App but then fails and says “The connection to your Sonos One was lost. Make sure Sonos One is powered on”  The speaker is fully powered on during the whole process A second error says “Your Sonos One couldn't be set up. Unplug the power cord, plug it back in, and try again.” powered off and on - then nothing happens and the speaker is not seen in App I have also reset the Sonos App - still not worked.Anyone see this before - any ideasThanks

Apple music won’t stream to Move 2 speakerApple music streams on all other Sonos speakers Move 2 will stream other services  Move 2 will stream apple music via air play Move 2 will stream apple music when paired with another sonos speaker Router has been rebooted voice services have been uninstalled apple music has been reauthorized  move 2 speaker is brand newModerator edit: Combined posts

Can anyone tell me if they see any visual indication that content is being played in Dolby Atmos on Sonos Ace in the Sonos app? I’m used to seeing an icon for Dolby Atmos content in the app for Arc, but can’t see anything for Ace if using TV Swap or playing Dolby Atmos content (from Apple Music) with an iPhone.

Hello, I have the following set-up since 2 years: one ARC paired with 2 sonos one. I bought a renewed Sub (gen 1 or 2) and am unable to connect it to my system. The installation requires an update of the Sub (written it should take a few minutes only) but after a lot of attemps, I'm still not able to complete the update. I of course reset to factory setting multiple time, unplugged reppluged, rebooted the WiFi etc but still no success: the update starts but never completes itself and no error message appears. Using S2 for set up. Thanks for your helpP

Good morning.Please advise what should I do? My Sonos system couldn’t connect to one of the speaker. I reset the speaker to factory settings and the try to connect it one more time . Speaker was able to communicate during connection process but was not able to join current WiFi network.in fact all other speakers are erased from the system and I can’t connect them any more.what shall I do ? 

Hello alli have a full sonos system set up in my home Inc ceiling speakers, Era 100’s, and Arcs plus a a roam and a Move 2.i have had them all working independently and as one system but now I can’t link my roam to the rest of the system.It only will play independently. It keeps saying ….Unable to connect. Try again later.I’ve switched it on and off as instructed as well as rebooting my phone but no luckThank you in advance of your helpTony

My Roam 2 speaker, when connected to my phone (whether via Bluetooth or WiFi), intermittently produces hissing noise. Even when playing music, if it’s soft music, I can still notice this buzzing noise similar to electrical interference. Placing the speaker close to my ear, I discovered that the noise is coming from the lower part of the speaker (below the Sonos logo). Could this be a quality issue with the product? Is there a setting in the Sonos app that can resolve this issue, or can I request a replacement? I am very satisfied with the design and sound quality of the Roam 2, but this white noise issue is quite bothersome.

Sonos said that they would restore accessibility for the Sonos app to utilize your local music library (in my case, MacOS).   This has not happened, it still doesn’t work and we’re approaching August.Anyone else seeing the same issue? 

I cannot add speakers or play at   I sign out and back in and still cannot add. Just keep getting the prompt to dign out and back in  

This has been going on for a while now. I can only find one speaker out of 8 on the app. I’ve tried resetting every speak several times. A couple of weeks ago after resetting my router and the speakers several time I finally got my speakers to show up. But that only lasted a couple of days. It’s always the same speaker that ends up being the only one. I have about 4k in speakers that isn’t even a year old. Please help me. 

AMP shows that it is connected and shows that the music should be playing, but no sound is coming out. I recently installed four SONANCE MAG6R speakers and an AMP on my new covered patio. The amp is in the garage about 150’ away, and we have 14G speaker wire burrier in conduit running over to the patio. Recently installed a UniFi mesh system. The speakers and AMP worked perfectly fine on this wireless system for about 3 weeks, then stopped. Again, it shows that the music is playing, everything is connected, but no sound will come out. I now have the amp hardwired to see if that helped, still nothing. I have spent about 4.5 hours on the phone with customer support and still haven’t been able to figure it out. Pretty sure I have fixed all the settings on the UniFI app that Sonos told me to do, still nothing. I originally purchased 2 AMPS, so I tried the brand new one and it is doing the same thing.  If anyone has any insight on what is going on I would appreciate it. Maybe I am missing s

Love my Playbar and sub, have had for years.Recently got rid of the TV and now using a long throw projector (Xgimi Horizon Pro) with my Apple TV connected to that via HDMI.I’d like to keep the player but it is not bluetooth and I dont want to run wire across the room to the playbar under the screen.Will connecting Sonos Port to the AppleTV or Xgimi solve this issue?  thanks.

Before I throw my 2 Play 1 speakers out of the window!  We changed from SKY to BT WIFI several months ago and have had intermittent issues with connection.Sitting in the garden on Sunday, we decided we would like some music - so I opened the SONOS 2  app  and struggled to connect but and was then advised that the app needed updating - which I did (Android) and my husband did on his iPhone. The result was a series of abject failures to connect - with different stages of the process failing. I have tried on my phone, my husbands, the family Kindle and the Windows app on the laptop - all failing at some point.We have reset the speakers - several timesDeleted and reinstalled the app - several timesThe BT hub is dual band and SONOS uses 2.4G - is this an issue? I can disable 5G temporarily but that messes up other things with the TV.On my husband’s phone, after reinstalling, an update is requested but requiring the account holder to sign in - but there is no way to do so. The devices know w

Can Sonos voice control Bluetooth. Every time I play a song using Alexa then if I want to watch tv I have to reconnect my speakers to the tv all over again. Any solution to this or am I missing something?

SO, there has been an update…. Local Library is back...HOWEVER I can not add it to my Sonos . Ive followed everything on here ...IS THERE SOMETHING IM MISSING ?????  I managed to get it to recognise my external drive as a NAS and it worked ...BUT AGAIN since the update for the Local library IM NOW UNABLE TO EVEN DO THAT ….IT USED TO BE SO SIMPLE TO ADD YOUR LIBRARY.  IM SLOWLY LOSING HOPE THAT THIS WILL EVER BE AS GOOD AS IT WAS BEFORE THID NEW APP. HEEEEEEEEEEEELLLLLP

I have a speaker pair on which I previously could adjust left and right balance.  With the the new app update I cannot adjust left and right balance !!! So my speakers are stuck with the balance towards the right speaker which I use when I work at my desk.  Please tell me how to adjust balance with app new update or explain how to go back to previous version. This is not acceptable.The whole update is clunky and hard to use.  Also it seems the app is pushing you to use Sonos music services.  And it feels like you are bing pushed to use Voice App.I have spent $$$ on speakers to listen to my music.  The app should let me do that easily and seamlessly. 

After years of flawless performance, my SONOS system is presently unusable. Some member of Mensa decided to do some “updates”. Not impressed, regardless of “CEO” announcements. SONOS no longer recognizes half my products, wont play more than one song. This system is about to go into a garage sale or garbage minus my MOVE and ROAM that will at least still play over bluetooth. 

I have several sonos devices for different rooms and throughout the day the volume levels are not steady in the different rooms. The volume adjusts itself on its own without me opening the app to change the volume levels. 

Just installed this update.  Couldn't see my system , wanted extra Bluetooth permissions on Android which I didn't allow.  Restarted, system found!However, on both iOS & Android apps Apple Music no longer displays the lossless system.  Moved the track position back & forth a few times, but still no logo.Is this yet another bug in this "update" or are we back to lossy streams from Apple Music?Thanks 

Like everyone else, I have had so many issues with the app. I was finally able to install/index my music library from iTunes. However, it unfortunately stopped working.  I called support and the reuploaded it for me. Now I get the message “UNABLE TO BROWSE MUSIC” if i click on a specific playlist, artist or song. I have called customer support twice on this issue and they just delete and reupload my music library. However, once the library is fully indexed/uploaded, I get the same message. So reuploading the music library is not the solution. If I try to access my music library from the app on my iPhone, it either won’t show my imported music library or say “error, try again” if I try to play a song from it.I have a Mac and an iPhone. Has anyone else had this issue? Any solutions?

I have had nothing but problems since I’ve bought these products, the app is garbage. Just keep it simple. I even have three garbage speakers. I will never spend another dime on Sonos. As expensive as these are you would think would care about the quality of the product. No access to the my library that was the only reason a bought this garbage. I have bought over 14 different products 3 don’t even work or connect unless on Ethernet cables. If I could get my money out of them I’d buy something else. I even have an inside person at the company in Sanat Barbara. She really didn’t have an answer for me. Can’t fix ****. For years.  Should have gone with Bose this kind of money. Garbage Garbage  Moderator Note: Modified in accordance with the Community Code of Conduct.

Are the upcoming fixes going to address the 500-song limit on imported playlists? This limit makes me want to ditch Sonos—super annoying! I entertain several times a year & have curated themed playlists & this limit stinks!

I have started to notice a rumbling noise from the speaker whilst watching the TV anyone else have this problem 

Tv sound through my arc soundbar suddenly stops while watching tv. Only work around is to go into sonos app and select tv sound.. this started happening with a June update 

New modem, new router- want. Same old network?