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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27813 Topics
H
Hans OvermeerContributor I
posted in Controllers and Music services
Subsonic no longer usable as music service in latest update

In the latest update for iOS Subsonic music service is no longer to be added or visible at all.Please repair this or make it possible to go back to the previous version!

1121
D
6 months ago
A
AlanHurstContributor I
posted in Controllers and Music services
app upgrade

I upgraded the app and now none of my products are connecting 

231
M
6 months ago
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KsempsContributor I
asked in Components and Architectural
Running separate zones off one AMP

I have a Sonos AMP with speakers hard wired to my Kitchen and to my Patio.  I would like to be able to run those areas as two separate zones.  Is this possible or do I need a second amp?

1254
Stanley_4
6 months ago
N
NAFContributor I
asked in Home theater
speakers

My outside speakers come on randomly 

131
Stanley_4
6 months ago
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Tvinci1Contributor I
asked in Advanced setups
can i connect nonSonos speakers to my sonos sytem via bluetooth?

I have non Sonos speakers that I would like to use and control via my Sonos app. Bluetooth. Is this possible?

1822
Ken_Griffiths
6 months ago
M
marciastanekContributor II
asked in Controllers and Music services
New app has all my music "whited out" and unplayable!

Don’t have access to anything after the change!

60
M
6 months ago
M
marciastanekContributor II
posted in Controllers and Music services
New Sonos App

Can no longer find my music!

201
controlav
6 months ago
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castallaLocal Superstar
posted in Controllers and Music services
My Damascene Conversion

I've decided to just accept that things are how they are.  Sonos will proceed with whatever schemes they have. Resistance is futile. 😁   

60
C
6 months ago
C
CDCMContributor I
asked in Speakers
new app not connecting to television

We did the new app install, we are unable to connect to television. When it appears we’ve connected, there is no sound coming from speakers. We use three different, I’m not sure if they’re call receivers or amps, with prior app we could play Spotify out of one and the TV out of others at same time. Now it appears everything loops back to music. Did the 75 minute wait for the 5 minute call that said “issue has been noted and forwarded”. Any suggestions?

260
C
6 months ago
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gerryfjcContributor I
posted in Controllers and Music services
Playlists with new app not appearing (IOS, Ipad environment)

It is May 9, 2024 and I just updated my Sonos app on my iPad. Now I cannot see the many playlists that I had created on saved within the old Sonos app. Any advice on this topic would be appreciated.

330
G
6 months ago
C
cjdaleyContributor I
posted in Speakers
Cannot register Sonos One SL since firmware update on 06/02/2024

I have owned 2 x Sonos One SL since 2020.I return from holiday to discover one of them has disappeared from my system therefore disabling their role as surrounds in my setup.I factory reset to re-add them to my system only to discover that simply will not register with the SONOS server.I factory reset all of my devices and reset the app to discover I have issues with most of my devices.I have managed to get 3 out of 5 devices back up and running.I cannot re-add Alexa voice assistant because I now get an error: 414 Request-URI Too Large I then discover this correlates with the latest update rolled out on 06/02/2024.I now have two Sonos One SL speakers that are paperweights.It took me 2 hours on the phone with technical support to establish this fact, blaming everything from my router, my WIFi signal, my WiFi extender, my neighbours WiFi interference.I am now basically instructed to wait until the developers can workout a fix.Sonos.  What an earth are you doing ? 

4875
J
6 months ago
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zipzap2902Contributor I
posted in Controllers and Music services
search function for your home stored music

Why doesn’t the new search function now include searching your home stored music as previous releases did and have always done?

311
Ken_Griffiths
6 months ago
A
AlbertHall2Contributor I
asked in Controllers and Music services
Access to computer or iPhone Music playlists

Is it possible any longer to connect with the new web app or iPhone Sonos app to my Music playlists on the computer or iPhone?

110
A
6 months ago
T
TonymazzContributor I
posted in Controllers and Music services
music library

Since the controller update I can only load a single file from my Synology nas drive whereas before the update I would load a whole folder. Any suggestions please?

505
T
6 months ago
J
JMHVContributor I
asked in Controllers and Music services
connected accounts to services

When entering Content Services, what is connected account. I have a connected account to my Spotify streaming service called User and do know what this means.

70
J
6 months ago
A
AntonVContributor I
posted in Home theater
latest Sonos App and Sub gen 3

Since the last Sonos App update my Sub gen 3 doesn't work anymore. I cannot even connect it anymore.I am very disappointed in Sonos. The problem started with the new Sonos App. Please but back the old Sonos App in the Google Play.I bought the Arc and Sub gen 3 just 3 weeks ago and now I have problems already?Anyone else experiencing this problem en know the solution? Sonos don't have a solution at the moment.

511
Bob235178
6 months ago
webmink
webminkProminent Collaborator I
posted in Controllers and Music services
Why didn't Sonos give us a choice to use the new App?

When S2 came out, we all had the option to switch over straight away or to wait until we were confident it would work with our systems. I stayed on S1 for about six months, and still have a 4-box system on S1. I was cautious as I have spent a lot of money on Sonos equipment at multiple locations and did not want to have basic capabilities bricked by a bad update only to be told by support to be patient and my needs were rare.So can Sonos tell us why that was not the approach this time for “S3”? Mixing S2 and S3 controllers on a single system works Just Fine so why didn’t Sonos make this new Alpha-quality app an option (at least initially) and leave its customers to make the decision for themselves when to switch? With basic core capabilities like Play-Next, Add-To-Queue, Sleep timers and Library searching removed, the new app was sure to be unpopular with loyal customers so making it mandatory seems a very strange choice.So, @Corry P , @Keith N, @Marco.B  and other staffers - can you g

24910
press250
6 months ago
G
Griffin DAContributor I
asked in Speakers
product registration

We have a Sonos system with four One SL. We have been experiencing lots of trouble with our system. Today after rebooting,  he king for updates and several hours dedicated to this we finally have three of our speakers working. The last one has to be factory reset and added.  When we added it to the system the name “Looksey” we had given the speaker was found and the speaker added. Yet it has an error message that the product isn’t registered. The link to “fix it” does not respond in any way. 

230
G
6 months ago
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PeteG101Avid Contributor I
posted in Controllers and Music services
The ‘Latest & Greatest’ App

When is Sonos going to acknowledge this latest app update is just a mess and a real backward step. We have all lost useful features we’ve known, loved and used daily for years.We can no longer interact with our systems in the way we need.On this basis, I could not recommend Sonos products to anyone.It’s a disaster - may as well face it.

261
P
6 months ago
S
Sumi88Contributor I
posted in Controllers and Music services
Alarm

Where has the alarm clock function gone after the app update?

581
Bumper
6 months ago
M
mmbmmbContributor I
posted in Controllers and Music services
LMFAO - New Sonos App (2024)

 

271
Bumper
6 months ago
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unahppyownerEnthusiast II
posted in Controllers and Music services
Large Retailers (Crutchfield, Best Buy, B&H Photo, Audio Advice and others have a duty to warn Buyers!!

All large retailers must warn potential Buyers that Sonos has ruined their products! It is imperative that no one purchase these heavy paper weights until Sonos and its CEO standup and explain how they are to fix this! Anyone that is in the return period should probably return their product. Sonos has committed egregious acts against its consumer base. I would certainly expect class action lawsuits to be filed. The large retailers need to warn potential buyers or they will be dragged into this quagmire!

421
L
6 months ago
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ThesilAvid Contributor II
asked in Home theater
trouble with new upgrade

While watching TV and listening via the play bar, sonos ones and sub; I accidentally played music which muted the tv and couldn’t get the audio back.  I had to shut off the tv in order to get the audio back.  Anyone else experience this?   I’m not too happy with the new look of the updated app.  

290
T
6 months ago
F
Franks86Contributor I
asked in Controllers and Music services
New App - Soundcloud - No related songs option

Looked everywhere but can't find option to search for related songs in SoundCloud anymore in the new app. Anyone found or solved it ? Cheers 

70
F
6 months ago
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Captain GoadContributor I
posted in Speakers
latest app update

Installed the latest update more nothing works. Wasted hours on this. Any ideas?

221
Bumper
6 months ago
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