I have had Sonos speakers around my home for a while. I finally got around to Purchasing the Beam Gen 1 direct from Sonos on the 5th May 22.
All of my other Sonos products work faultlessly. The remainder of my network is strong and works faultlessly. The Sonos Beam however only connects for 20mins or so. Eventually it freezes completely and I have to factory reset in order to wake it up. The problem is exactly the same if you are using WIFI or a Cable connection.
After being told to buy a new Router, over 20 hours of fault finding and 7 hours on the phone to Sonos. The problem is exactly the same.
Sonos still believed it was my network at fault.
After 2 weeks I was able to “escalate” my fault to a return. Great they will replace it.
Would you believe the link I was sent for the return doesn’t work.
I am now in week 3 after purchase of The Beam and I am still yet to experience it.
My question being does anyone have a Gen 1 Beam they are happy with? Should I push for a refund and get something else?