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so my system is a sonos arc, a gen3 sub and 2 sonos one gen 2.
I had it tuned and it has been running fine for years.


Recently i noticed that the bass seemed to be missing so i played some music and sure enough the sub wasn’t playing anything.
I rebooted everything, my phone, the internet and the system.
Still no joy the app said the sub was connected.
so i disconnected the sub from the system using the app and tried to add it back  but the system couldn’t find it so i reset the sub and added it as a new sub and that’s when i lost the existing trueplay tuning.


When i run trueplay tuining  it gets to the part where it plays the tones and then says something went wrong. We were unable to custom tune etc.
I have tried to run it on an iphone 14 pro and and iphone 12.
I have also factory reset the entire system.
deleted the app and redownloaded it 
And checked system update in the app.

 

When did you last update the app on either phone?

When did you last update the app on either phone?

they are both up to date. but to be sure i deleted the app and re downloaded it on both phones.

This might have been part of your system reset process, but have you gone to:

Settings - Manage - System Updates - Check for Updates

to ensure the speaker firmware is also up-to-date?

I’ve followed all the various threads, has anyone ever solved this? Or, is trueplay just a dead feature now and this is old tech? Not very pleased as I’ve not had Sonos for long for it to all be obsolete.

Setup: 1 x Arc & 2 x One SLs

App: Latest version available on 20/09/24

Firmware: Up to date. 
 

 

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