Get help and assistance with your Sonos system

I have a system based on: Beam + a couple (front) of Sonos One directly connected to Beam + a couple of Sonos One in the rear.When I switch on the TV only Beam and front couple are automatically activated. To activate the rear couple I need to use the app.Any suggestion to fix it?thanks

I am, well, I was a Sonos loyal customer. Despite the awful new App released, I still defended and stayed with the brand as I loved the sound, look, build and quality of its products. I had various Sonos Products and currently still have a Bean 2 system, with 2 play1 as surround. I also have another 2 play1 and decided to buy an Arc, to use in my main living room, pair it with play1’s and then, hopefully at Christmas add a sub mini to the system. I went with the Arc, as I thought I was going to be a step up from the Beam I have in the other room, despite the bad reviews online talking about microphone problems. After all these reviews were more a year old and thought Sonos would have recalled and solved the common issue… well, no. Arc arrived. I was really happy. Set it up, added the surround. Played really nicely, happy with the sound. After just a couple of hours in the house, tried to call Alexa to switch lights on, no answer. Microphone was off. Kept going off, every few hours.

When i try to add the musiclibrary it starts scanning. After scanning is complete the musiclibrary is not showing.

The Sonos apps do not appear to support YouTube Channels properly.  I  have two channels; the first is my "primary" channel, that I use for video playlists, the other is one I created for music playlists.  This is a very common approach for keeping video and music playlists separate.I can add each of these channels to the Sonos app's Music Services, but I only see my playlists and content from my "primary" channel.  Content from the channel I use for music is blank. Very frustrating

Sonos beam works with the WiFi but the two SL speakers do not 

Recently bought Sonos Roam 2. Great product and satisfied almost 100%. But I am unable to make the Sonos mic appear on my Widows 11 sound input device list and hence cannot add the mic to the apps (like Teams). I have enabled Auto-TruePlay and mic LED is on. But still do not get the mic to work with any of the apps, including Windows own Sound Recorder.

Still running the old firmware and the old sonos app, for my port and play3. Luckily I have android, so I could reinstall the old app back :-) Still a very happy sonos custumer.But will have to move away eventually, because it's obvious the new app will stay crap.When I can't run the app on my phone anymore, I have no choice.Home Assistant works too, but it's not great either, for what I want. 

I am about to receive an era 100 sold my play 5 gen ones but still have two play ones I am getting conflicting messages when web searching on whether or not I can run the play ones on the gen 2 appCould someone confirm if this is possible and the process or do I need to rune two apps Thanks for any help Bob Parkinson

I recently changed my router and lost my setup. I have now reset all of them and I'm trying to add them back, but I'm getting the message below.  couldn't connect to network. make sure you are using the right wifi and password. Then try again. Can any someone help please. I'm using a Cudy AC1200 Dual Band Wi-Fi Router.

Hi,I try to add a second Spotify account for my son but each time i have this message(sorry it's in french). I don't know why.Thanks 

Hi gang,I currently have Arc Ultra, 2 x Era 300 and Sub Gen 1.I’m trying to decide if its worth upgrading to the Sub Gen 4? Having spoken to some retailers, they have said that it wont really make too much difference from a sound perspective.If theres not a tangible difference, I’m going to stick with Sub Gen 1 but wanted to hear the thoughts of the community.Thanks ER86

I am attempting to add SiriusXM to the services on the iOS Sonos app, but when attempting to, it opens to a blank screen before I can enter my credentials. This does not happen with other services like Spotify. As anyone encountered this before?

Is there a way to get Dolby atmos working with no distortion in night mode using the streaming apps on Xbox?

i have the Problem that if i try to move the speaker from one Account to another Account, the process asks for more Information - Login to the old Account. basically i am in a deadlock of Accounts. does somebody have the Same Issing? how did. you manage to Switch to another account? 

Was forced to reinstall sonos app (android), got my play 1 setup OK - but just can’t find how to add content (e.g. sonos radio).  Anyone got a step by step pls?

Recently took delivery of a Sonos ray which fails to connect. Contacted sonos support who said it needs to be replaced. This was on the 6th December. Have heard nothing further ? 

I’ve been using the Sonos Arc with BT for a while, and everything was working great with my surround speakers. Recently, I switched to Virgin Media and got the Hub 5 router, but now I can’t get my Sonos Arc to connect.It keeps saying the password is wrong, even though I know it’s correct. It’s been driving me crazy – why is this never simple?Has anyone had a similar issue or found a solution to get the Sonos Arc working with Virgin Media's Hub 5? Any help would be really appreciated!

Starting lthis week, I have been unable to connect to my local CBC radio channels. Is there a fix? Sometimes the channels show up on the channel list but do not connect. Other times they do not show up at all.

Hello everybody,I do own 3 speakers model play:3 and I would like to make them working with AirPlay.My question is: if I buy a Sonos Beam (gen 2) that works with AirPlay, will all my speakers work together with AirPlay ?if not, do you have any other solution ?Thank you in advance  thomas

Bought at best buy and after the app update and losing all my playlists i hope this company goes bankrupt and want to return    How do I return if its been sitting in the box it came in for six months.  Its the move 2

Why won’t Sonos allow me to run Sonos 1? I deleted Sonos 2, and reinstalled Sonos 1. I try to open the Sonos 1 app and it is forcing me to download Sonos 2 which doesn’t work well with my Sonos devices.

Afternoon, Hopefully someone can help as I am about to tear my hair out. I have a Sonos one which has worked flawlessly for a number of years. I have just upgrade my router and this is where the problems have started. I performed a factory reset on the router. Go through the pairing, it sends the chimes and connects. I then get a message saying “the device may not initially show up in your device, you need to turn the power on and off again to complete the setup”. I do that but it never reconnects. Any ideas? Thanks for reading.

My Sonos Roam product goes through the add product process, and then when it goes to the final step of connecting to my wireless network it won’t connect. My other Sonos products all connected easily to my network. Any thoughts? I did a factory reset twice. 

My neighbours were looking to buy a new speaker system for their home.  They came over the other night and I showed them my Sonos system.  At first the app wouldn’t launch on my mobile.  I deleted it and reinstalled.  It found the system.  We listened to some tracks and they liked the sound, but then it started dropping and we couldn't regain control of the music through the app. They bought a different system.  I’m stuck with this one.  Is it ever going to work properly again?  

Is there a way to deactivate the (terrible) smart shuffle feature via Spotify playlists? Or plans to release this option in a future version update?