Get help and assistance with your Sonos system

In Sonos App the battery level percentage is no more shown. How can is it possible? Thanks a lot for help 

I have had issues with Sonos and the new app updates for a year now. I finally persisted in ringing ‘Christina’ tonight. We removed stereo pair in the lounge, the Move and the Sub. These were then merged with the Sonos Arc and diagnostically tested each time. The Move was glitching with the system and is not meant to be used in a ‘cinema’ environment. I can now manuaaly merge if I wish but it might still glitch the system. The router Channel problems were linked to me using the Sonos Ones as a ‘stereo pair and NOT surround speakers. So, I selected this and hey presto all is well! The S2 app has disappeared from my MacBook Pro though? And, there’s no replacement app there presently?! Magic powers.

Does the Sonos Line-in adapter transform the analog signal to a digital signal before delivering the signal to the speaker? Thanks for your help. :)

De  speaker wordt niet gevonden, wie weet raadt? Moderator edit:Google Translate-The speaker is not found, who can guess?

Curious what this loudness setting does? 

Buongiorno, vorrei qualche informazione in merito alla compatibilità tra sonos ARC e il giradischi project T2 w.  Moderator Note - Translation by Google:Good morning, I would like some information regarding the compatibility between Sonos ARC and the project T2 w turntable.

Plugged in two wireless chargers for the roam 2 today and the chargers led is blinking red and not charging. I am using the adapters that comes with the chargers.

I have a Sonos Arc - when it arrived both of the oval caps at the ends of the speaker were slightly loose. When I tried to reattach them they completely detached. I am unable to push them back in and properly secure them. Any ideas or solutions?

I recently upgraded two One speakers used as surrounds in my living room to two Era 300 speakers. The Ones have been factory reset and removed from system. I installed the Era 300 speakers in the same positions as the previous Ones and connected. When I try to add the Era 300s as surrounds they are not an available choice. I can only find other Ones I have in the house as well as my Amp. All updates are complete, app is the most recent, and the Era 300s are not in stereo mode. I've removed Sub and tried to add Era 300s and still nothing. The only thing I haven't done is factory reset the Beam. It doesn't really seem to make sense. Any ideas?

Hello,Can someone please tell me if it’s possible to connect a Sonos Roam 2 to my Xgimi Horizon videoprojector via bluetooth and then connect the Sonos Roam 2 to my Sonos Ray Soundbar via wifi and the phone app. That way can I have the sound from the video projector on the Sonos Ray Soundbar AND maybe the Sonos Roam 2 without any delay? I’ve attached a drawing to explain.Best, 

Hey all, hoping somebody has some tips to troubleshoot this really odd problem I'm having since swapping out my Arc for the Arc Ultra soundbar.I've been trying to troubleshoot this all day and feel like the culprit of the issue I'm having is the TV. Here's my setup:LG 65" C1AppleTV 4KXbox One Series XPlayStation 5Sonos Arc Ultra (plugged into eARC port)I noticed that when I swapped out the Sonos Arc to the Ultra last night (where I literally just swapped it out; using the same HDMI cord which always worked perfectly with the Arc), suddenly my Apple Music wasn't playing in Atmos and my Netflix was playing a show that I know supports Dolby Digital 5.1 was only showing in the Sonos app as Stereo PCM.I did a lot of troubleshooting today, and unplugging and plugging back in of cords, etc. I feel like the issue is with the TV changing the signal from the eARC port somehow.I think this because I just did a full unplug of the Arc Ultra power cord and HDMI, and also unplugged the HDMI cord from

I can’t control any of my speakers weather sound or channel so bad looking at removing my 12 Sonos speakers help please 

WHen I update my music library (which is mainly held in Itunes - copies of CDs, playlists etc), the Sonos desktiop app now creates duplicate ‘playlists’ - although each new version is not necessarily the same as the original or even (in some cases) even remotely similar. I tried updating a couple of times before I clicked that each time I updated the library another random duplicate-which-isn’t-a-duplicate would appear, so my music library is now a disaaster area and even less use than it has been since the May Outrage.I see that somebody raised a version of this query three monthsm ago and got a ‘best answer’ from SOnos of (1) we know it’s a problem from 16.3, and (2) we don’t know when we’ll get around to fixing it.I’ve pretty much stopped using Sonos at the moment, so I haven’t been following the update management. Is there anybody still  there and are we still expecting our systems to  work again as they once did?  Is there a work-around useable by anyone other than IT professional

I have spent hours, tried EVERYTHING suggested to fix the 1101, 1000, and 30 error codes when adding a new Sonos One SL speaker to my system. I have tried the solutions repeatedly, and nothing worked …. UNTIL - i went to my router settings; i checked the list of devices on my wi-fi and found the problem - the Sonos Roam that i had added months before was stuck on the list as a ‘paused’ device on a 2.4ghz frequency. I set it up using 5ghz and it worked fine; the problem was when i tried to add a new speaker (One SL) it would not update no matter what i did i could not register it - until i unpaused this old install remnant roam device that i didnt even know was listed on my network (all were unplugged, this was still there). When i unpaused the phantom device on my network and tried to register the new device for the millionth time again, it worked! I had powered on just the roam and one sl, all other speakers were unplugged; i had rebooted the network; i had unpaused the non-existant d

I use a Sonos Beam and notice significant differences in volume when switching between channels. Is there a way to set a general output level to avoid these variations?

Bonjour,Je souhaite changer le réseau wifi sur mes 2 amplis Connect Amp 1.Sur l'appli, le nouveau réseau apparait, mais on me propose uniquement de l'effacer, pas de s'y connecter à la place du réseau actuel que je souhaite changer. Merci de votre aide

BonjourJe suis passé de sonos S1 à S2   Les Sonos 5 ne fonctionnent plus   vous avez prévu un dédommagement   merci de me préciser les modalités Moderator Edit: Google Translate- Good morningI went from sonos S1 to S2   Sonos 5 no longer work   you have provided compensation   please tell me the terms

In my restaurant we have Sonos Era 100 speakers set up. We pay for premium Pandora and somehow still get ads after every couple songs. Its extremely irritating. How can I fix this? We have reinstalled Pandora multiple times and reconnected it to the premium account. No idea what to do next. 

I’m really frustrated with the ongoing issues with playlists on Sonos. They started "working" for a brief period, but now it’s back to constant problems.Sometimes the playlists just don’t appear in the app at all. Other times, only two playlists show up, and the rest are completely missing. I can’t even add any new music to my playlists, which is beyond annoying.To make things worse, the playlists seem to be fine on the Windows app, so it’s clearly an issue with the mobile app.I’ve had to deal with so many bugs and glitches over the past few months, and it’s getting really frustrating. Is there any chance this will be fixed properly, or are we stuck with this unreliable service?Anyone else having these problems? It would be good to know if Sonos is even working on a solution, or if we’re just left hanging.Thanks in advance for any help or updates!

Some days I can't access my music library.  It's on a Synology 8 bay storage array. Other days I can't access one or both of my connects.  Then I'll try to use my play 5 and it doesn't show up.  Today I can't control the volume or eq of either one of my connects. Yet othe times the whole system is working flawlessly.  Using version s2 80.12.02.  Since the new app came out there's been nothing but problems. Lots of folks here are also complaining about the same and other issues.  Can we go back until you guys figure it out or is there a fix coming soon?  I'm really ready to build a system using another product. 

Hi - I have two pairs of speakers…Sonos Play 1…and a pair of Sonos One. I am having a problem getting sound out of the Play 1 even though I have added it properly. I can only get music out of the pair of Sonos One speakers. Even if I tick the box to play from the Sonos Play, nothing comes out. The light on the Sonos Play is solid white. can anyone help? 

I have a pair of 2012 S5s and one will drop offline for 30 seconds or so. Any ideas about this? Thanks 

I originally had a Sonos amp connected to my TVs eARC, and then the amp was wired into two ceiling speakers….. that setup all worked fine.But now I have the Sonos arc, What I did was plug the arc into the TV eARC (The HDMI connection previously used by the amp), and left the amp just powered on with the speaker connections only.However, ever since I was able to get the arc going, I’ve lost all connection and control to the amp and subsequently the speakers which I want to use as rears. I’ve tried disconnecting and resetting, but still no luck.Any advice to fix would be very much appreciated?

I've spent over 8 hours trying to get my sub and one's reconnected to my Arc. I have an Arc, Sub, and two One's which ALL worked previously until I changed my network. I'm able to find the devices and add them to the Arc. I get a confirmation in the app that they've been added but then they all immediately show as offline within the app immediately after. I've confirmed that they're not playing so it's not just a visualization probpem. I've tried adding a new system, both Android and IOS apps, different wifi networks, and have also plugged the Arc directly into my router. I've factory reset each item multiple times and I have the same issue every time. I'm able to play music directly to the devices, but once I bond them to the Arc they're bricks. I don't know what else I can try here. I've about had it with Sonos. My last purchase, a Roam, completely died on me, and now thousands of dollars of home entertainment equipment is essentially useless. 

Just purchased three arc sound bar with sub. Also 2 era 300's. Sounds great. I went through each speaker setup which was quite easy. The era 300's are only putting out background sounds. I was hoping because our room is quite large that they would help in hearing the words/voices of the movie. Did I configure them wrong? I did have each one run the "tuning". Any help would be great. Thanks