Get help and assistance with your Sonos system

when I request a song from the application it works, however when I want to search for a song in the search bar, it tells me that there is an error with deezer and the deezer search results do not work

Hello, we have a problem with our Sonos Move 2. We have two of Them in the basement and one in the kitchen. If the one in the kitchen is Playing, and i want to go to the basement and play Music there, then when i start Playing Music in the basement, it cancels out the one playing in the kitchen, even though they are not connected or in the same group. What should we do?

I have 2 soundbar (Beam and ARC) when connect it to the TV direct through the HDMI eARC, it work fine and can control the volume through the TV remote.  But when connect any HDMI inputs to TV like setupbox or PS5. the TV convert the sound automatic to TV speakers and I can’t able to use the sonos soundbar.  

Hi, I am new to the community however not new tot Sonos. This week I have set up my Sonos player and a Sonos connect amp als a surround system and it works. However if I remove the network cables the surround cables stop. Is there a way to get the system up and running without the networkcable? Am I correct to think that my subwoofer out, that worked fine when not in a surround set up, is disabled once I have set up the surround modus on the connect amp? I am thinking about getting 2 play one speakers to replace the connect amp and speakers in the surround, Will they both need network cables?Thanks community for any answers David 

Using passive speakers that are NOT purchased from Sonos as surround speakers connected via AMP to a Arc Ultra - Will True Play optimize the passive surrounds?Thank you,-PH

I have very recently added a Sonos Beam gen2 to my Sonos setup - I also have a Sub and two Ones which i’ve had for years and have been very happy with.My problem is that the Beam keeps dropping / glitching audio whilst watching TV - it’s not a complete dropout, but very noticeable particularly on louder sections. It happens regularly every 5-10 minutes or so, but if I rewind what I’m watching it never happens at the same point in the program.I was previously using a Sony Blu-ray/home cinema system with the same Panasonic TV and that never demonstrated this problem.The other relevant info is that the Sonos will not work with the HDMI-ARC output on my TV - I’ve had to use the optical HDMI adaptor. (and I know the TV ARC output works as that’s how I’ve been using my Sony system for many years)It happens regularly enough that I’m thinking of returning the Beam whilst in the returns window.TV is Panasonic Viera 58DX750   

I currently have an arc, sub gen 3 and 2 era 300’sis there a step by step procedure for replacing the arc with an arc ultra?I seem to be blinded by science with all I’ve read concerning resetting the system, disabling speakers etc. etc.surely it’s more straightforward?Thanks

One of a several Sonos Amp has not worked. Sonos won’t back their products and will only provide a discount to buy a new Amp. I’d rather get the current Amp fixed and hoping fellow Sonos owners can help. Looks like “L2” is fried? Thoughts on fixing this? 

Hi, I am intrested to know why Sonos speakers cannot be connected to Amazon fire tv stick through wifi. Sonos is already using the voice assistant ecosystem of Amazon Alexa in their speakers. It would be amazing if,  Sonos bring the feature connecting speakers to Amazon fire TV stick through wifi for seamless and lossless sound output.Any thought on this???  

I see alot of people complaining about this in the new app, but I NEVER see it on a list of things that will be fixed.   Come on this is really anoying. Why is this not being addressed.

New to the community.   I won't spend my time endlessly reading through these blogs as my issues are current and hoping that someone/anyone can assist with my frustration with the S2 App.   I have an android.....Samsung S21.   I have Sonos equipment in every area of my house.   I constantly cannot "connect" to the system.  Even if connected, I many times cannot "pause" or "change volume".   Absolutely frustrated trying to make it work and it is a big waste of time.   I have uninstalled, reinstalled, sent diagnostics and had multiple calls with Sonos Support and all I get is "improvements have been made", but they don't help in my case.  I also have a separate structure on my property with older Sonos equipment running on S1 app and it NEVER fails to respond.   Considering downgrading to S1 for the house, but I have a Sonos Roam which cannot run on S1.  Who can help?

Ceiling speakers and amp are working fine. i purchased 3 sonos play:1’s hoping to join them to the same network for a more fuller sound. I’ve done a hard rest on the play:1, managed to connect it to the app but when i click it, it says unable to connect. Hopefully someone can help! 🙏

Router: Asus RT-ACRH132.4G set to 20MHz, channel 115G set to all, channel 165no airtime fairness, WPA2 personal AES, same password for both networks, different SSIDsI have rebooted my router multiple times during thisWhen I leave Ethernet disconnected and do a factory reset → S2 set up new system → it finds the Play:3, connects to its WiFi, does its connection chiming → gets to the point of connecting the Play:3 to the house WiFi, then says cannot connect. Selecting the other SSID yields the same result. I am certain the password is correct.When I connect it to Ethernet and do a factory reset → S2 set up new system → it finds the Play:3, does its connection chiming → still goes to the step of connecting the Play:3 to the house WiFi, but it seems the WiFi chipset is disabled while in Ethernet mode because there are no SSIDs displayed to pick from. “Other network” is the only available option. Selecting that and typing in the SSID yields the same error.The exact text is:We couldn’t conne

Play 3 speaker is 5yrs old at least, occasionally disconnected, but a quick on/off with the WiFi button on my phone and it reconnects. 2 weeks ago it just ignores any attempt at connecting. There is a Play 1 upstairs, further away from the router that connects reliably, nothing has changed with my router, play 3 location, network settings, but it will not connect. Currently sat with it next to my router, with its little green light flashing, blissfully ignoring anything I do to make it talk to my network. Even plugged the speaker directly into the router via ethernet cable, still nothing. Green light still flashing.Controller app says its there but not connected. Any advice please?

Stupid question perhaps..when using the Arc Ulra Bluetooth function would you be able to pair it with a pair of Bluetooth headphones and use this feature rather like the swop function if using Sonos Ace headphones I don’t possess Sonos Ace but Bower and WilkinsThank you 👍

This is ridiculous. Huge fan and have extensive sonos systems. New app has crashed everything and now won’t connect at all. Must admit this is fast becoming a game changer. Fix it Sonos

how do I check that the osx firewall isn’t on?

We currently use sonos at our two store locations. Each store location has their own unique spotify account. When we play from spotify at one store, the spotify will stop playing at the other store. Not sure why this is happening if it’s technically two spotify accounts? Does anyone have any similar experiences and were you able to solve them?

I can’t reconnect my previously working Play 5 gen 1 and Play 5 gen 2 to my new network!

For nearly 2 weeks now the battery % has been missing from the Sonos app for my paired Roams . I still see the battery  but it’s so small you can’t make out what % it has. I’ve updated the app 2-3 times removed and reinstalled and even had support on chat help me update the speakers firmware . Nothing has worked . Has anyone else had this issue ? 

Recently, my Sonos has been unresponsive. I have gone through all the steps of rebooting each speaker and do get them to mount in the app, but the next time I log on, they are gone. Sonos can’t find them. This has happened 3 or 4 times now. I’m super frustrated. I never had this issue before. Anyone have any ideas of how to get my system working properly again?? I have 2 Play 1, 1 Play 5, and a play bar. I’ve managed to have my TV use the play bar for sound, but the sonos app cannot see it. All the other speakers I can get working for a day and then they cannot connect again.

Hi - since s2 app update a couple of weeks ago I've not been able to control my sonos system by app. I tried updating the network whilst in my home office and successfully updated my roam in there, which then let me access the system in the rest of the house. However, when I try access the system from the rest of the house, which is covered by different access points as part of the sky q mesh, the app doesn't find a system. It wants me to update the network on the sonos devices,  but doing that results in error and back to square one. I don't really want to keep running across the garden to control the system ‐ it's there a work around? 

Where the hell do I enter the code my iMac is giving me?  No screen on the Roam and nothing pops up in the phone app.  I recently upgraded to Sequoia and didn’t have a problem before.

I have been given an old Play 1 that has a blown bass speaker (didn't know that when i added it) so I want to remove it from my setup. I added it to a new room so I want that gone also.How? No idea as I can't see how too!?I have 1 arc, 2x300's, 1 sub, 9 sl's and 2 beams (gen 1 and 2)Any help appreciated!!

Hello! I’d like to submit a feature request that the search functionality for Apple Music in the Sonos app be improved.  Here’s the problem: Using the web app you’d like to listen to the album Exile on Main Street by The Rolling Stones. You open the app and search “Exile on Main Street” The first nine results are not the album Exile on Main Street, but instead a link to The Rolling Stones artist page, radio stations created by individual songs on the album, some other unrelated artist pages, and some individual songs.  When you click “View More” to try to find the album in full to play, the album is the very first result! This same process is very similar to the iOS app, unusable results at first, then when you click “Apple Music” the album is displayed first.  Cutting out that two step process to find an album would be a massive user improvement. Not sure if the same problem exists for Spotify, etc.