Get help and assistance with your Sonos system

According to the SONOS service rep I can no longer use my Sonos5 as it will not update. I switched to Starlink as my Internet Service Provider and they claim they do not support sattelite ISP connections. This is total BS since every other streaming service we can pay for ie: Netflix, Amazon Prime, U-tube, Hulu, Disney, Paramount etc    can stream via Starlink, but Sonos does not. One has to ask why, when every other streaming service can transmit/receive data packets via a fully licensed and valid ISP as Starlink is, but Sonos says they cannot support this service? No ratiional explanation can be offerred to refute why this cannot be remedied. So I now own a $700 doorstop?

My system contains: 1 BEAM2 MINI SUB3 SL 1004 ERA 300 (just purchased)Will all this work together? I have a small 1 bedroom home with extremely high ceilings. (24 ft ceilings in the LR)is this too much audio for my space? 

I have been (happily) using Sonos for years with various WiFi routers, but recently change to Google Nest to increase WiFi coverage.  In doing so, I have lost connection to my Sonos hardware (the Sonos app says “unable to connect”).  Have followed the app trouble-shooting guide but still no connection.  HAs anyone experienced this and/or got any suggestions? 

How do I connect to Spotify 

Problem: I have 2 x sonos play 3 and neither of them will factory reset.  Having changed my router, I had to reset both, but they never went out of flashing amber light (no green!).  Solution. Yes!, I finally connected the speakers, one by one, to the router using an ethernet cable. I made the reset procedure and wait...wait for at least 7 minutes, until green. Then, disconnected the ethernet cable and, after that, added to the system. In one case, an update was applied to the speaker.Great!: I have now both working again.

The latest “update” (or one of the many in the past three months my system has been idle out of utter frustration) doesn’t work.  It recognizes Apple Music, allows me to scroll to and select the desired album, and when I select play, I get a spinning wheel of death.  Then it wants me to connect to  a Play 1….which I don’t and have never had.  Where is that class action lawsuit? 

Recently got an ultra and era 300s coming from Arc and Sonos ones. mostly do movie watching but on occasions like to play some music. Arc and ones sounded pretty good but I’m disappointed by the era 300s for music playback, find them very tinny sounding and don’t sound as good as the ones I had. Don’t quite understand why they sound so poor, for the cost of them I thought they would excel at all content thrown at them. I’ve tinkered with settings but of ended up setting them to ambient rather than full play back. Has anyone experience of this? Know why they are so poor. 

Hello everyone !I apologize in advance for the translation which may be approximate.I purchased a Sony PS LX310 BT vinyl turntable, which I want to connect to my Sonos environment without connecting Bluetooth. I voluntarily bought a Sonos Era 100 in order to bridge the gap between the turntable and my Sonos environment (1 Playbase, 2 Sonos One in addition).I read on the Sonos site that a simple RCA female output (red and white tips) and a 3.5mm USB-C jack adapter are enough to detect the turntable on my Sonos Era 100. So I bought them. However, it is impossible for me to play my vinyl records because the local source (Line-in) is not detected on my Sonos application. I find myself very annoyed, I don't want to pay for an Amp. Have you ever had this problem or do you know how to resolve this problem?Thank you for your attention to my request.

All I want is to connect my pre-configured speakers to my new modem via WiFi without losing my existing SONOS setup. Unfortunately, whether I use the latest SONOS app or the older S1 version, my speakers are not discoverable on either my iPad or Samsung mobile device.After repeatedly trying the WiFi troubleshooting steps, the status lights were inconsistent—flashing white, which indicates it's either still booting or trying to connect to WiFi. I couldn't get the chime or the flashing orange status light during the connection process; instead, the setup would just stop and fail to find the speaker.The next step was to connect to my router via a LAN connection. Success, sort of. My system finally showed up in the SONOS app, and I waited an additional 5 minutes after the white status light became solid, just in case it was still updating the firmware. Unfortunately, when I placed the speaker back on the shelf and disconnected the LAN cable, the speaker was no longer discoverable, despite

All I want is to connect my pre-configured speakers to my new modem via WiFi (without losing my existing SONOS setup). Unfortunately, whether I use the latest SONOS app or the older S1 version, my speakers are not discoverable on either my iPad or Samsung mobile device.After repeatedly trying the WiFi troubleshooting steps, the status lights were inconsistent—flashing white, which indicates it's either still booting or trying to connect to WiFi. I couldn't get the chime or the flashing orange status light during the connection process; instead, the setup would just stop and fail to find the speaker.The next step was to connect to my router via a LAN connection. Success, sort of. My system finally showed up in the SONOS app, and I waited an additional 5 minutes after the white status light became solid, just in case it was still updating the firmware. Unfortunately, when I placed the speaker back on the shelf and disconnected the LAN cable, the speaker was no longer discoverable, despit

Upgraded to the latest version. Figured it couldn’t get any worse. I was wrong. Anyone else having issues with Deezer?I can navigate Deezer see my playlists, favourites etc. that’s all goodi can also see recent music played and searched for prior to the update and play that no problemwhat I can’t do is search Deezer. When I try and search for music I get results from other services but Deezer has a red exclamation mark next to it. When I click on this I get the message “An error occurred with Deezer. Try again later”I know it’s not my credentials or anything like that as I can still browse and play things from Deezer as explained above. The issue only occurs when I try and search new musicI’ve reauthorized the account but that made no difference. So if I want to listen to music now I need to use the Deezer app. Favourite the song or add music to a playlist just so I can then find it on the Sonos app. 

Hello, I would like to purchase a Sonos product and if someone can help me with a discount code, thank you very much.

I don’t get the same results in the Sonos app when searching Storytel compared to the same search in the native Storytel app. I have also seen similar results with Spotify. Something can be found in the native music service app, but not when searching for the same thing through the Sonos app.E.g. I searched for an author in the Storytel app. I got 59 results. Searching for the same author in the Sonos app just gave me 38 results.I can of course “cast” from the native app to my Sonos system and start playing it that way. But the queue functionality is very limited when doing it this way and it is not possible to queue multiple things in this manner.

HiSo i got a new router yesterday and tried to set up my Sonos system again. But My playbar and sub wont connect. I can see both of Them in the app and when i try to set them Up it says preparing and then the message a problem occurd unplug and try again comes up.I've tried to factory reset them both but that doesnt help. And tried to use a cable between Them and the router too but that doesnt work either. Im wondering if anyone has any ideas or could provide any help on how to proceed.My 2 One SL installed without a hitch.

Hi,  I am looking to upgrade my TV to match up with my Arc Ultra and I wanted to make sure there are no issues connecting these two together. 2024 Sony Bravia 8 and the Arc Ultra. plan is to use the E-Arc connection as I have done before so I really don’t expect an issue, but thought I’d ask before I spend the money on the TV

I have a Sonos Ray connected to my tv and attached to the tv on a mount to hide all wires. I’d like to get a cd player to connect to the ray so I can enjoy the sound via the Sonos Ray. What are my options that don’t include purchasing a Sonos dock which is out of my price range? Is there any way to connect to my Sonos Ray via Bluetooth and avoid messy wires up to it? or use a blue ray player that plays CD’s and somehow mount that to the TV as well to avoid messy wires coming down from the TV to a player?

Hola estoy tratando de usar sonos play 3 sin cable de internet , se puede ? Además saber si puedo usarla en la TV sin barra de sonido Moderator Edit - Translation by Google:Hello, I am trying to use Sonos Play 3 without internet cable, is it possible? Also, know if I can use it on the TV without a sound bar?

I have an older SONOS setup using (2) Connect Amps on a 2.4 G wireless network that a few months back stopped working.  I trouble shot the system cycling power to my Xfinity wireless router and I can see only (1) of the Connect Amps but, not both at the same time.  I have used the “Search for Product” feature and it cannot find the other Connect Amp.  I have reset my SONOS S1 App and still no luck.  If I disconnect the (1) Connect Amp I can see on the App and connect (power) the other (1) Connect Amp, I can see that one.  In other words they both work separately on my wireless network but, not together.  Need help in solving this issue.

Since the new Arc Ultra has Bluetooth, would I be able to play spatial audio tracks from my iPad directly to it instead of using Apple Music? I would like to play my own produced tracks, not Apple Music songs and there wasn’t a way to do it with the original Arc.

Will One SL speakers be damaged if played at 20 degrees to F?

I recently purchased an Arc soundbar & Sub(Gen3) and wanted to connect my existing speakers to the Arc. Suggestions greatly appreciated. 

I recently purchased a Sonos Arc, which came with an HDMI cable. I have a Rockefish $30 HDMI cable, “ultra high speed”, and “Dynamic HDR”.  I assume that the cable included with the Arc is already optimized, and I can return the Rocketfish cable.  But thought I’d check in with the community first; any benefit to using the fancy-pants cable over what Sonos included in the box? 

Is it possible to stereo pair a sonos roam SL to Sonos roam or Sonos roam 2?

Hi,Does anyone know the latest version of the Mac/OS S1 Controller.  I am currently running 11.14 Build 572150280 and am being encouraged to update to a download version called Sonos_57.22-59130.dmg.I can find no release notes nor any info on this update on the Sonos website or the App Store.  I have been running S1 for some time, having managed to downgrade from S2 a while back.  The system has been running fine since that time and has never been updated, but is is recently prone to dropouts of several seconds duration every 15 minutes or so.  Reset of my entire Sonos setup and Wifi mesh system has not improved the situation.Grateful for any info on the latest S1 update.  Wild horses couldn’t drag me back to S2!Thanks in advance.

I create playlists separately and dump them all in a folder that is indexed by the Sonos music indexer. These are simple .m3u files in their own directory with a full pathname. Some of the playlists load and play fine. For others, the player spins a bit before it gives up with “Unable to browse music.” It is therefore not a problem with how the playlists are formatted. I know for a fact that songs in the “unable to browse” playlists are in fact correctly indexed in Sonos; I can play them if I navigate to the relevant folder, and can find them by artist. It is therefore not a problem with access to the files. So why are some playlists ok and others not?Environment: Desktop - macOS Monterey; App - Sonos Controller vers. 16.4.2 (up to date, as per check for updates); build 81158074.NB - There is a thread that addresses “Unable to browse music” but it’s several months old and it seems to be resolved.