Hi, I have just submitted two support diagnostic reports, ********** and ***********, but the support is not opened during the weekend so I try here instead. The reports log situations where I have a dropout at one of the speakers (named Kök) during the last minute and that remained for about 10-15 seconds.
I have had problems with my system for quite a while now and have tested a number of things all according the suggestions in the chat forums, i.e.
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Unplugged/rebooted router and Sonos device numbers of times
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Set fixed IPs for all Sonos devices and checked for duplicated IP-addresses
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Tested both Wireless client mode and SonosNet mode
(and later case I got the dropouts on the wired speaker?) -
Use STP instead of RSTP
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Removed 5G frequencies and running on 2.4G only
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Checked the Wi-Fi conditions with Wi-Fi scanner during the dropouts and I can't se any issues
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Locked Sonos devices and controller devices to the same AP
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Configured the used AP to only use a specific channel (channel1 that has no interfering neighbors)
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Tried to group i different constellation with the Play:1 that have larger memory (since the Play:5 gen 1 is only 32mb if I am correct)
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I tried to capture the network matrix page but it sees like it isn't alible anymore
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Tried to look at the traffic with Wireshark (with hop to find the cause of IP-storms etc) but with no luck
I know my system is a bit old, but I like it, and it would cost a quite large amount to replace it with a newer one. I have even considered to hardwire all my Sonos equipment, but since it is quite a bit of work I would like to know if it really would fix the problem.
Som background, I mainly use Spotify for streaming and my Sonos system consist of:
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3 Play:5 gen 1
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1 Play:1 gen 1
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1 Connect gen 1
My Wi-Fi systems consist of
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1 Unifi USG (4.4.57)
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1 Unifi US 8 60W (7.1.26)
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2 Unifi USW Flex Mini (2.1.0)
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1 Unifi AC LR (6.6.77) - This is the one that I have connected all Sonos device to
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4 Unifi AC Mesh (6.6.77)
I feel that I have now reached the limit of my limited IP knowledge and would really need some help. If nothing else helps I am thinking about bying a few Wiim mini and use my Play:5s just speakers via the 3,5mm line in, anyone how have tested that?
Thanks in advance
BR/Per
Moderator edit: Diagnostics numbers recorded and removed