Get help and assistance with your Sonos system

When I first set up the Sonos ZP90, it successfully connected.But a few days later both Windows and Android apps couldn’t find my ZP90.An orange light blinks continually. It doesn’t turn to green.I tried to reset it several times but it didn’t work.

Hi all,I noticed something odd that might be worth sharing. I never had issues with the new sonos app. My app loads in about a second (at least with recent updates).That said yesterday I started having issues when trying yo stream from tidal. And I also noticed that opening the sonos app took now 10 seconds or more. The problem continued this morning.At that point I realised that the sonos app had a “playlist” in my history, probably because I started a song from there few days ago. So I tried to delete the playlist, so that now my history says “Your recent history will show here once you've played some content”. And bam, now the app is back to start in s second or so, and the problems streaming from tidal are gone.Is it possible that the people running into issues with the sonos app are using it more for streaming music, as opposed to stream from external apps? If you have issues, I wonder if clearing history is something worth trying: it made a massive difference in my case (even tho

The bass setting between 0 and +10 results in very little change in intensity. Can this be fixed without buying more Sono equipment. 

Hi All,I've installed my new Arc Ultra but I was receiving only stereo PCM.Reading on the internet I found to disable Dolby Atmos on my LG tv etc and use passthrough on my HDMI Arc interface but nothing seemed to work.Contacted Sonos and investigated the issue for quite some time also got higher support involved. End conclusion was to contact LG as it seems that the HDMI Arc interface only seem to support Stereo PCM.As I only have HDMI Arc and not eArc I thought that could have been the problem?To fix this I thought I buy a hdmi to optical connector so I could at least try the optical connection dolby digitial and not dolby atmos.Finally I found the problem: It was the setting on the ZIGGO Media box next, it was set to stereo.I should have tried my chromecast or ip connection on the tv that would have also turned out the issue was not the tv but the Media box. Maybe a bit stupid after all but just wanted to share this, in case someone else is also struggling

I have just updated my Sonos system from old S1 components to latest ERA3 etc - which sound great by the way - but I cannot get the new controller app to upload my music library from my Wondows PC - I had this function with the old S1 controller but I cannot get the library to opulate in the new updated app.  It says that the music library is beign shared but it remains empty. I have tried numerous means to do this by following info on this site but nothing is working. Very frustrating

I watched my shows last night with my Sonos Ace so that my wife is not bothered with the sound. Worked perfectly! The headphones were so comfortable I ended up falling asleep with them on. This is the second time this happened. With that, I woke up to a completely dead pair of headphones which isn’t the worst thing in the world. Quick charge got them ready for my day pretty quickly.  I’m probably an outlier and there are other patches/fixes to work on but in the future, can we get a “sleep” feature for the headphones akin to the sleep feature on tvs?  Thanks!

This must be another great feature of the ‘new’ app..Have never had a problem changing routers in the past but am now forced to replace my router and find I cannot reconnect my speakers without resetting them and losing all my playlists etc..This surely cannot be the case, there must be a way of updating the configuration of each of my 4 speakers, 3 x Play1 and 1 x One (Gen1)?Can someone offer me a different solution please?

Took me 3 passes to get all 9 speakers updated to 16.4.4 (build 81.1.58210) firmware.No EQ related settings were reset, thankfully. So far.There's also a software update available for the Ace. No indication that TrueCinema has been activated 👿👿Bottom Line: Not Helpful.

I have Sonos since almost 10 years. Never a problem. Since the interface changed (with same smartphone-iPhone):can’t read my playlists. Jumping from a title to another without being able to read titles that actually can be read individually outside the playlist remote control of volumes and others very slow. Effectively lowering volume 5 -10 seconds after lowering it remotely. is anyone experiencing same?thanks

My play 5 gen2 won’t connect with WiFi or with Ethernet cable 

After a lot of aggro I finally shared my music library, after installing a BT Mesh on a Windows 11 PC.I was getting the 913 and 1002 errors, which I didn’t get when setting SONOS up directly to my router (no mesh).  Hope this helps someone, as I couldn’t find a fix on here that helped me. File Explorer, right click on the music folder (mine is Jally Music) click on “Show More Options” click “Give Access To” select “Specific People” Type Sonos and hit return (it adds ‘Sonos Wireless Hifi System’ to the access list) Click the Share button to end the process Return to the Sonos app and add your music library againGood luck. 

hi there, I recently purchased a Sonos Move 2. My friend is hosting a backyard party in 2 weeks. She has Sonos in the house but asked if she could borrow my Move 2 to provide music in the backyard. Is there an easy way to sync my Move 2 with her house speakers so they play together? Thank you.

When using AirPlay through the Tidal app, I’m able to connect to my non-AirPlay compatible speakers (Play:1, Connect, Sonos IKEA and Roam). Yet, when I AirPlay through the Sirius/XM app, I only see my compatible ERA 100 & Beam gen 2. 

Updated my Mac to Sequoia 15.0.  I have lost all music from my libraries. I re-added the path- no luck. Anyone experience this?

I am designing a whole new audio video solution for a basement remodel. If I add four Samsung tv’s with Arc Ultra sound bars, can I synch the sound on all sound bars?  Can I play the tv audio through a Sonos amp to my pool speakers?  Thanks. 

I have recently purchased a Sonos Port so I can connect and play my older turntable and CD-player through my existing Sonos speakers. I’m familiar with Sonos, but I cannot get the Port to play the Line-in source. Existing Sonos setup is:Lounge Room: 1 x TV connected via eARC HDMI to Sonos Amp and out to in-ceiling speakers.Family Room: 1x TV connected to Sonos Arc soundbar via HDMIOutside Area: Amp connected to external speakers.A few other Sonos5 speakers around the house. Setup of the Port was straight forward with no issues, the AV components are connected to the Line-in on the Port. Set up the Port in the Sonos App and everything looks fine, Autoplay is set to Outside speakers (Sonos Amp).I cannot get the Port to play through the selected speakers (either using designated autoplay room or grouping rooms). Ive reset the Port several times with the same results each time. Also tried different speakers for the auto play.To test the AV components, I connected the turntable and CD playe

How can an audio system that sounds so great have the primary method to manage this system on a mobile app that NEVER works. My app will not:stay connected to my wifi that is never down remember any of the systems I set up remember any of the devices I set up can rarely FIND my devices I’ve had in my home for yearsIt has NEVER worked for any reasonable amount of time. Extremely frustrating. I really regret investing in so many Sonos devices.  smh

When will the horrible app be fixed? Each and every time when i try to either play or stop playing, it's not working. I've gotten message that there's no music in my que while the music is playing loud from all speakers and I can't turn them off. Error message Something went wrong when I try to play. Some of the speakers are not possible to adjust the volume for when they are playing. The list could go on forever. I bought Sonos with the assumption that it's a premium brand, but was I fooled. 

For several years I have had a pair of play:3s in one room and a pair of play:1s with a sub in another. I would like to connect a soundbar to my TV and add the pair of play:1s and the subwoofer. Which soundbar do you recommend, also taking into account the cost? Will there be any compatibility problems?Thanks!

Hey everybody, hope I can find some help for something that’s making me go insane.  I have my Sonos Beam (GEN 2 - v81.1-58210) connected to my LG TV via eARC. This same TV is used as my computer monitor, running Windows 11. I currently have my sound settings like this: It sounds great, works great, as long as there is sound running through Windows. However, whenever there’s a long enough idle, the next time any sound would be produced the Beam sounds like absolute constant loud garbage. Like TV and Radio static at full volume in a wood chipper. This will continue until I mute and unmute Windows.  It does NOT happen when I disable Atmos or use any of the bit/Hz options in Windows.  I couldn’t find much information about this except this post from a few years ago.It helped to understand why it might happen, but simply reseating or power cycling isn’t a fix and hasn’t worked for me, and the OP never came back to confirm if it did for them either.  So I’m making this post because I need he

I have been running a new Amp with my older Sonos 1s and 5 for a couple years now with no problems. But a couple weeks ago the touch controls stopped working on the Amp. Has anyone else had this problems with the Sonos S1 app?Everything else functions, just not the touch controls on the Amp.

Why is is still so hard to get connected to my speakers through the Sonos app? Doesn't recognise my speaks more often than not. Will they ever fix this problem and get back to the way things used to be! 

First of all: I am not a native speaker, so please excuse any strange or humble expression…. Some days ago an update to the MacOS Sonos controller app appeared. Guess what: Still no fix regarding “My own library” hosted on a local (Mac) server still using iTunes and not Apple music. While → any ← network related app can connect via → any ← network protocol Sonos still refuses to add the music library (error 913, wrong password / user, stopping adding the library and else). Even network rendering from 3D apps and video compression still work flawless, not to mention several “smart home devices” that work like a charm, too. I refuse to use a NAS because of being in need of that MacOS server hosted on an Intel Mac Mini.None of the following (modified for security reasons) connection types works: \\IP1.IP2.IP3.IP4\Media\iTunes\\itunes-server.a.well.known.router.device\Media\iTunes\\itunes-server\Media\iTunes\\itunes-server.local\Media\iTunes\\iTunes-Server._afpovertcp._tcp.local\Media\iTun

I have a problem. I have an arc ultra and it works fine. But when I turn the tv off , after every 2h It switches the tv on even at night. I don’t know why. When I disconnect soundbar everything returns to normal. Does anyone have idea what to do. Please help. I have Samsung tv, and they the problem is not the tv but soundbar 

Play 1 speakers disappeared playbar and surround sound play 1’s present and working any ideas how to reconnect missing play 1’s ? Cheers.